• Must be able to independently calculate all types of self-employed income • Must be able to fund a minimum of 20 units per month while working towards the same units for the following month • You will need to monitor and manage workflow to ensure timely closings • Maintain product knowledge and stay up to date on changes to market conditions • Proficiency with AUS systems • Comply with all applicable laws and regulations related to mortgage lending • Communicate with borrowers, operations staff, title companies, Realtors, etc., to expedite the mortgage process

Role Description The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary point of contact for members throughout their TailorCare journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans. Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their workday actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes. The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance. As TailorCare continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms. Qualifications - Bilingual in English and Spanish - Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) - Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred) - Willingness to obtain and maintain additional state licenses as TailorCare expands - Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings - Demonstrated success managing patient interactions in high-volume, performance-oriented environments - Strong communication, motivational interviewing, and patient engagement skills - Experience utilizing technology and data to improve workflow efficiency and patient outcomes - Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations - Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events Requirements - Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments (preferred) - Experience working within a call center, contact center, or metrics-driven healthcare operations setting (preferred) - Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies (preferred) - Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives (preferred) - Experience in high-growth startup environments (preferred) Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

• Provide telephonic case management to medically complex and chronically ill members • Conduct comprehensive health assessments and create individualized care plans • Coordinate care with internal and external partners, including physicians and specialists • Educate members and caregivers on disease management and preventive care • Monitor member progress and advocate for timely, appropriate interventions • Identify and help resolve service or access issues impacting care quality

Role Description Bilingual Nurse Practitioner 100% Virtual, CareBridge $5,000 Sign-on Bonus Seeking Bilingual Nurse Practitioner candidates that have an active, unrestricted Nurse Practitioner license in either of the following states: Texas, Kansas, or Iowa AND must have an active RN Compact license. This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Shift: Monday-Friday, 8:00am-5:00pm and rotating on-call. The Bilingual Advanced Practice Provider, Nurse Practitioner is responsible for collaborating with company providers and their family members to develop complex plans of care in accordance with the patient’s health status and overall goals and values. Provides clinical and non-clinical support to patients presenting with acute care needs virtually. How you will make an impact: - Provides urgent health care via telephone and tele video modalities to patients who receive home and community-based services through state Medicaid programs, dual eligible members and other membership as assigned by our MCO partners. - Develops and implements clinical plans of care for adult patients facing chronic and complex conditions (e.g., co-morbid medical and mental health diagnoses, limited personal resources, chronic medical conditions). - Gathers history and physical exam and diagnostics as needed, and then develops and implements treatment plans given the patient’s goals of care and current conditions. - Identifies and closes gaps in care. - Meets the patient’s and family’s physical and psychosocial needs with support and input from the company’s inter-disciplinary team. - Educates patients and families about medication usage, side effects, illness progression, diet and nutrition, medical adherence and crisis anticipation and prevention. - Maintains contact with other clinical team members and other medical providers to coordinate optimal care and resources for the patient and his or her family in a timely basis and consistent with state regulations and company health standards and policy. - Maintains patient medical records and medical documentation consistent with state regulations and company standards and policy. - Participates in continuing education as required by state and certifying body. - Prescribes medication as permitted by state prescribing authority. Qualifications - Requires an MS in Nursing. - Requires an active national NP certification. - Requires valid, current, active and unrestricted Family or Adult Nurse Practitioner (NP) license in either one of the following states: Texas, Kansas, or Iowa. - Active, unrestricted RN Compact license is required. - Bilingual or multi-language skills required. - Requires 2 years+ of experience in managing complex care cases. - Experience working with Electronic Medical Records (EMR). Requirements - Medicaid number. - Possession of DEA registration or eligibility. - Experience in managing complex care cases for developmental disabilities and chronically ill patients. Benefits - Market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs. - Medical, dental, vision, short and long term disability benefits. - 401(k) + match. - Stock purchase plan. - Life insurance. - Wellness programs and financial education resources.