Customer.io

• Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts. • Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks. • Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems. • Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps. • Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization. • Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools. • Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.

• Design and evolve distributed systems in Go to handle billions of daily events and messages and store and index petabytes of data • Lead architectural decisions around performance, reliability, and real-time event processing • Improve service-to-service communication through better APIs, messaging systems, and event-driven patterns • Work across teams to uncover bottlenecks and system issues, and lead initiatives to resolve them for a smoother customer experience • Tackle high-throughput challenges across data pipelines, queues, and scheduling infrastructure • Able to debug production systems at scale using effective instrumentation, and resolve issues quickly and confidently • Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship • Leverage AI tools to prototype, move faster, and make better decisions.

• Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code. • Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do. • Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack. • Database administration — own how agents read from and write to our databases, safely and at scale. • Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful. • Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability. • Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

Role Description Hi, I’m Terre Holmes, Accounts Payable Manager, and I’m looking for a Contractor Accounts Payable Coordinator to support the day-to-day operations of our Accounting team. This is a mid-level role - we're looking for someone who already gets the fundamentals of accounting and understands the why behind how we process payables, not just the mechanics of getting an invoice from A to B. You should be able to connect what you're doing day-to-day to where the team is headed, so we're building together instead of you needing a lot of hand-holding along the way. This is a great role for someone who is detail-oriented, organized, and comfortable working in a fast-paced, collaborative environment. You'll work closely with our AP Manager and broader Accounting team to ensure timely, accurate payables and solid financial hygiene. One thing we want to be upfront about: this role carries real ownership and can be demanding at times. If you're looking for a steady, identical-every-day kind of job, this probably isn't it. If you want a role where the work matters and you're trusted to run with it, that's exactly what we're building. - Process incoming invoices with speed and accuracy, ensuring correct vendor setup, GL coding, and department allocation - Review invoices for completeness and follow up on missing or incorrect information - Monitor the AP inbox and route questions or requests to the appropriate internal stakeholders - Onboard new vendors in our accounting system and maintain up-to-date vendor records - Respond to vendor inquiries with clear, professional communication - Match invoices to agreements or supporting documentation when applicable - Reconcile vendor statements against AP records and flag discrepancies - Reconcile corporate credit card transactions and investigate declined charges - Support weekly payment runs by preparing payment batches and updating trackers - Maintain organized digital records to support audits, reporting, and month-end close - Assist with light month-end activities, including invoice compilation for accruals - Contribute to ongoing AP process improvements and data clean-up initiatives Qualifications - Mid-level AP experience - we're specifically not looking for someone entry-level - Solid grasp of accounting fundamentals, including accruals and prepaid amortizations (a degree isn't required if you've built this knowledge through hands-on AP experience) - Startup experience is a big plus - Strong attention to detail and a high bar for data accuracy - Clear, professional written communication skills - Comfort managing routine, deadline-driven work in a remote environment, with the composure to stay steady even when things get a little stressful - Willingness to ask questions, flag issues, and escalate appropriately - Experience with Ramp is a plus, especially Ramp Bill Pay. Requirements - Enjoy structured, process-driven work and take pride in getting the details right - Stay organized and calm when handling a steady flow of tasks - Communicate proactively and follow through consistently - Prefer clean books and tidy records over "we'll fix it later" Logistics - Hours: Full time - 40 hours/week - Location: Remote, located in the US or Canada - Contract: 6-months, with possible extension/conversion - Compensation: $40USD/hour - Collaboration: Works closely with Accounts Payable Manager Our Process - No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit. - 30-minute Zoom call with a Recruiter - 30-minute Zoom call with the AP Manager - 30-minute Zoom call with Leadership - Take-home scenario exercise, followed by a final review call with the AP Manager - All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

• Lead a pod of 5-7 CSMs through structured 1:1s, performance feedback, and development conversations — with a clear standard for what good looks like at every level • Own retention and growth outcomes across your pod's book of business; engage directly on escalations, at-risk renewals, and high-value accounts where your involvement matters • Translate org-level priorities into team-level goals, workloads, and clear expectations your directs can execute against • Manage the full performance spectrum — accelerate high performers, address underperformance early and directly, and document with the rigor that People Team processes require • Surface patterns and insights from your pod's book to senior leadership — with proposed solutions, not just observations • Drive AI adoption on your team, identifying efficiency opportunities and modeling what AI-native CS work looks like in practice

• Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality. • Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline. • Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes. • Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work. • Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors. • Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time. • Mentor designers earlier in their career through pairing, critique, and the example set by your own work.

• Own Customer.io's North America events calendar - field events, hosted dinners, sponsored conferences, and virtual sessions • Partner with the Events Manager and marketing team to define goals, audiences, formats, and success metrics • Evaluate sponsorships, speaking slots, and new opportunities aligned to our demand and pipeline goals • Own day-to-day logistics: vendor coordination, timelines, run-of-show, speaker prep, and on-the-ground support • Manage registration flows, pre-event comms, and the attendee experience from first touch to follow-up • Work closely with Sales, CS, Brand, and Content to keep every event well-scoped, on-message, and supported with the right assets • Lead planning and execution of customer-focused events - hosted dinners, Suite Series experiences, and curated roundtables for our most strategic accounts • Collaborate with CS and AM to identify and invite the right customers, build post-event follow-up workflows, and capture feedback that deepens relationships and supports expansion pipeline • Identify opportunities to grow the customer event program and increase its impact on retention and advocacy • Track event performance - registrations, attendance, engagement, and pipeline impact • Share insights and recommendations to improve ROI and attendee experience • Maintain documentation, templates, and repeatable workflows that make running events more scalable

Role Description Hi, my name is Kendall, Director of Sales here at Customer.io, and I'm looking for a Senior Account Executive to join my team. This is a full-cycle sales role where you'll own your number end to end. You'll have SDR and BDR support and qualified inbound demand from marketing, but I'm really looking for someone who sees outbound as their edge - not a last resort. Pipeline ownership is a big part of how we measure success on this team. - Drive new business through a mix of self-sourced outbound and inbound leads; run discovery calls (qualifying through MEDDPICC) and own the full sales cycle to close. - Work closely with SDR and BDR support, reviewing account targeting, sales strategy, and prospecting progress to assist in scheduling new meetings with key brands within our ICP. - Schedule and perform online demos with qualified prospects. - Uncover key business needs and problems, match Customer.io's solutions and features. - Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management. - Own your outbound motion - consistently self-source pipeline and take pride in building opportunities from the ground up. - Explain and demonstrate the features and merits of our products and services through value-based selling. - Leverage AI tools to work smarter - whether that's prospecting, research, call prep, or follow-up, we want people who are actively incorporating AI into how they sell. Qualifications - Top performer for 5+ years in a Senior Account Executive role (or similar), within the B2B SaaS environment. - Special consideration may be given to candidates with experience selling Marketing Technology products. - Proven track record of quota and goal achievement. - Familiarity with MEDDPICC or a similar sales framework. - Actively uses AI tools as part of your sales workflow - not just aware of them, but genuinely incorporating them into how you prospect, prep, and execute. - Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence. - Ability to identify customer business needs in order to recommend relevant solutions. - Ability to prioritize responsibilities in a fast-paced and dynamic environment. - You're a creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for. Benefits - Starting salary for this role is $115,000 base + $115,000 Variable = $230,000 OTE USD (or equivalent in local currency), depending on experience and subject to market rate adjustment. - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. - 16 weeks paid parental leave. - Unlimited PTO. - Stipends for remote work and wellness. - A professional development budget. - And more. Company Description Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable • Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM • Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization • Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput • Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed • Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity

• Support day-to-day People Ops tasks including onboarding, offboarding, and HRIS record maintenance • Participate in rotation days across People Experience, L&D, and Recruiting — observing, asking questions, and documenting takeaways • Own one capstone project end-to-end: scoping, stakeholder interviews, deliverable, and final presentation to leadership • Communicate proactively in a remote environment — weekly updates, flagging blockers early, and coming prepared to every check-in