Role Description As a Customer Success Manager (CSM), you will manage a portfolio of customer accounts and act as an ambassador of UKG’s customer experience. You will develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG’s solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. - Handles a portfolio of accounts - Proactively engages with customers, conducts reviews of new features, and addresses basic churn risks - Advocates for customers by monitoring detailed metrics and working closely with internal teams to address needs - Communicates status updates and get-well plans - Maintains foundational knowledge of the product suite and offers best practices to maximize product adoption - Identifies trends and communicates with UKG teams to advocate for customers - Independently designs and implements customer success strategies, identifying areas of risk and opportunity Qualifications - Basic understanding of customer success principles - Familiarity with UKG product suite and its core features - Proficient at Microsoft Office Suite - Awareness of customer metrics and basic data analysis Requirements - Minimum of 2 years of experience in customer success, account management, or related roles - Basic experience with CRM systems and customer success tools Preferred Qualifications - Bachelor’s degree in business, marketing, or related field. Company Description UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Role Description Join Verity Solutions as a Sr. Supervisor, Customer Success where you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success. - Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support. - Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions. - Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts. - Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue. - Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools. - Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development. - Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations. - Use department tools and Salesforce to document account activity, manage projects, and support team visibility. - Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards. - Review timecards, monitor PTO, support performance management, and oversee special projects as assigned. Qualifications - Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles. - At least 2 years of experience handling complex customer accounts or mentoring team members. - Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes. - Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions. - Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions. - Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment. - Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development. Preferred Qualifications - Bachelor’s degree in Business, Healthcare, or a related field (preferred, not required). - Experience working in pharmacy, healthcare, or 340B program environments. - Experience using Salesforce or similar client management tools. - Experience presenting to customers and C-level leaders remotely or in person. - Experience sharing knowledge, mentoring junior team members, or supporting formal team development. Working Conditions - This role operates in a standard office environment with regular computer and phone use. - Occasional travel may be required for business meetings, events, and customer visits. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Compensation and Benefits - Annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

• Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers • Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities • Lead regular Executive Business Reviews and agency-level health check-ins • Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments • Identify and proactively manage customer health risks • Partner closely with federal system integrators, OEM partners, and prime contractors • Serve as the voice of the customer internally • Support renewal readiness by ensuring customers are achieving their defined success metrics

• Building and leading a team of high-performing Client Success Managers • Identifying and nurturing talent within the team, providing mentorship and training to enhance skills and capabilities • Efficiently allocating resources across the assigned portfolio of clients ensuring all clients have a named Client Success Manager • Manage CSMs as they evaluate and gauge relationship health, providing a predictive view of clients that are at risk • Manage and support the team to cultivate strong, long-lasting relationships with clients, understanding their needs, and ensuring that the services delivered align with their objectives • Manage a portfolio of accounts and an associated CSM team • Collaborating with executive leadership, evaluate factors affecting client relationships and provide findings of key drivers and recommendations • Establishing and maintaining quality standards for services provided