• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets • Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it • Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today • Translate complex Ashby workflows into clear, practical, outcome-oriented education • Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities • Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences • Help us explore adjacent formats when useful

Role Description GovCIO is seeking a Principal UX Program Manager to lead and mature user experience (UX), design, and human-centered practices across a growing Department of Veterans Affairs (VA) digital product portfolio. This role will provide strategic leadership for UX and design operations, helping establish scalable approaches for design, usability, user-centered validation, and experience governance across multiple products and teams. The Principal UX Program Manager will oversee UX and design staff, guide organizational growth, and partner closely with program leadership to improve product usability, adoption, and outcomes for Veterans and VA staff. The role will support both existing product portfolios and anticipated future growth, helping define organizational approaches, staffing models, processes, and standards that enable high-quality user-centered delivery at scale. This position is fully remote located within the United States. Responsibilities - Lead the strategy, governance, and continuous improvement of UX, design, and user-centered practices across a Department of Veterans Affairs product portfolio. - Provide leadership and oversight for UX Leads, UX Analysts, UI Designers, and related experience-focused roles. - Establish scalable approaches for design consistency, usability validation, user feedback, and experience governance across teams. - Partner with program leadership to balance user needs, operational realities, technical constraints, and delivery priorities. - Support hiring, workforce planning, mentoring, and professional development for UX and design staff. - Guide the evolution of UX and design practices across existing products while helping establish operating models for new initiatives and task orders. - Foster collaboration among Product Management, UX, Design, Human-Centered Design, engineering, and business stakeholders. - Advise leadership and government stakeholders on UX strategy, organizational approaches, and user-centered delivery practices. - Promote consistency, accessibility, usability, and adoption across Veteran- and VA-facing products. - Support organizational growth through scalable processes, standards, and communities of practice. Qualifications - Bachelor’s degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, Business, or related field (or equivalent experience). - 15+ years of experience in UX, CX, HCD, product design, service design, product management, or related disciplines. - 5+ years of experience leading UX, design, CX, HCD, product, or related teams, programs, or functions. - Experience establishing or scaling UX, design, CX, or HCD practices across multiple products or teams. - Experience developing governance models, standards, operating procedures, or communities of practice. - Experience influencing organizational strategy and executive-level decision making. - Experience integrating user-centered practices into agile software delivery models. - Strong communication, facilitation, leadership, and stakeholder management skills. Preferred Skills and Experience - Experience supporting the Department of Veterans Affairs. - Knowledge of healthcare operations, clinical workflows, Veteran-facing services, or digital health products. - Experience building or scaling multidisciplinary UX, design, research, or customer experience organizations. - Experience leading Voice of Customer, usability testing, user validation, or user feedback programs. - Experience supporting organizational growth, workforce planning, and capability development. - Familiarity with accessibility standards and inclusive design practices. - Current or previous Public Trust clearance. Posted Salary Range USD $180,000.00 - USD $190,000.00 /Yr.

• Serve as the accountable lead for all contract deliverables, milestones, and performance outcomes • Maintain a strategic contract roadmap aligned to the client's mission priorities and evolving needs • Own the program risk register, integrating inputs from project and product leads; ensure risks are identified, tracked, and actively mitigated • Oversee program budget and burn rate; proactively flag variances and model corrective actions • Monitor contract health against PWS/SOW requirements; escalate issues before they become findings • Act as Aquia's primary point of contact with the Contracting Officer's Representative (COR) and key government stakeholders • Build and maintain strategic relationships across the client organization, including leadership levels above the day-to-day POC • Negotiate scope, timelines, and contract adjustments with the customer as program conditions evolve • Lead CPARS preparation and manage the formal performance evaluation process • Represent Aquia with credibility during audits, reviews, and executive touchpoints • Produce and own monthly Program Status Reports (internal and external), ensuring accuracy, consistency, and strategic framing • Fulfill all program-level reporting requirements as defined in the contract PWS/SOW • Serve as incident response communications lead, coordinating Aquia's response posture and stakeholder notifications • Act as the final internal and client-facing escalation point for program issues • Define roles and responsibilities across the program team, including subcontractors • Manage subcontractor relationships: performance, deliverables, and compliance with contract terms • Own onboarding and offboarding for all program personnelAddress issues in partnership with Project Managers; create conditions for team performance and retention • Partner with Aquia recruiting and hiring managers on backfill and growth hiring for your program • Identify and pursue organic growth opportunities within your portfolio; document and communicate white space to Aquia business development leadership • Contribute to proposal efforts and past performance write-ups tied to your program • Represent Aquia's capabilities in client conversations in a way that positions the firm for expanded work.

• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs. • Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams. • Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery. • Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence. • Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments. • Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum. • Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative. • Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution. • Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities. • Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution. • Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement. • Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals. • Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently. • Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience. • Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.