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GTM AI Engineer

AI EngineerMachine Learning EngineerFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Oregon

Posted

14 hours ago

Salary

$140K - $170K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishCloudGoogle Cloud PlatformKubernetes

Job Description

GTM AI Engineer

Customer.io

• Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code. • Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do. • Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack. • Database administration — own how agents read from and write to our databases, safely and at scale. • Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful. • Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability. • Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

Job Requirements

  • 4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
  • Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow.
  • Cloud hosting experience — Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred.
  • Experience with how agents interact with and edit databases, including some hands-on database administration.
  • Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks.
  • Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work — this is an AI-native role, not a hand-coding one.
  • Scrappy enough to iterate fast, disciplined enough to think about consistency once something needs to scale.
  • A point of view, and the willingness to ask "why did you build it that way?"

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • A professional development budget

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