CoreLogic

Role Description We are seeking a highly organized and engaging Customer Training Specialist to design, coordinate, and deliver impactful product and workflow training for our external clients and internal teams. In this role, you will become a subject matter expert on the Cotality product suite, ensuring seamless onboarding, driving user adoption, and creating high-quality instructional content. Operating with a high degree of autonomy, you will use data and feedback to continuously evolve our training methodologies across virtual, in-person, and digital learning platforms. Key Responsibilities - Training Delivery & Facilitation - End-to-End Client Training: Coordinate and deliver comprehensive product, system, and onboarding training tailored to external clients. - Blended Learning Delivery: Facilitate engaging training sessions across multiple mediums, including virtual classrooms (Microsoft Teams, GoToWebinar), one-on-one phone coaching, and interactive on-site sessions. - Internal Knowledge Sharing: Conduct internal training sessions to brief internal teams on client-specific workflows, unique requirements, and specialized configurations. - Train-the-Trainer: Develop and lead train-the-trainer workshops to scale training capabilities where necessary. - Content & Curriculum Development - Collateral Creation: Author, design, and update diverse training materials, including quick-start guides, comprehensive user manuals, and instructional videos. - Process Mapping: Partner with business leaders to define, streamline, and execute internal processes for the creation and deployment of training materials. - Innovation & Research: Continuously research emerging training aids, tools, and methodologies, presenting strategic recommendations to management. - Program Evaluation & User Adoption - Continuous Improvement: Track, analyze, and report on course evaluations and program effectiveness; iterate on training materials and teaching methods based on data insights. - Digital Enablement: Support the broader User Adoption Strategy by documenting new feature configurations across platforms to accelerate user proficiency and software adoption. Qualifications - 2+ years of dedicated experience in a software/product training or instructional design role. - Experience within the Real Estate industry is highly desirable. - Prior experience in curriculum development for digital enablement or software adoption platforms is considered a strong asset. Requirements - Dynamic Presentation Skills: Exceptional ability to command a room, whether presenting to large groups virtually or coaching individuals one-on-one. - Virtual Facilitation: Proficient in using web-based applications and highly experienced in delivering engaging web-based/virtual training sessions. - Adaptability: Sharp analytical and intuitive skills to anticipate participant bottlenecks, address difficult questions on the fly, and pivot training material to meet audience needs. - Communication & Relationships: Strong verbal and written communication skills with a proven track record of cultivating positive, collaborative relationships with clients and internal colleagues. - Autonomy & Problem Solving: Proven ability to work effectively under limited supervision. Expected to independently analyze complex challenges outside immediate scope and proactively present strategic recommendations to leadership. Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity, and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills, and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up, and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Qualifications - Proven track record in enterprise sales, account management, or business development within insurance, technology, or data solutions - Experience operating across international markets, ideally UK, Europe, and/or APAC - Strong commercial acumen with ability to manage complex sales cycles and contractual negotiations - Ability to engage and influence C-level stakeholders - Excellent communication, presentation, and stakeholder management skills - Data-driven approach to pipeline management, forecasting, and performance tracking - Collaborative mindset with experience working across cross-functional teams - Degree preferred but not essential - Travel required for frequent client visits to London Requirements - Own and deliver against annual revenue, ACV, and pipeline targets across assigned international markets - Lead end-to-end sales cycles including prospecting, qualification, solution positioning, negotiation, and contract closure - Identify and convert new business opportunities within target accounts and whitespace segments - Build and maintain a robust, high-quality pipeline with accurate forecasting - Develop deep relationships with senior stakeholders across insurance carriers, brokers, and ecosystem partners - Act as the primary commercial owner for key accounts, driving retention, expansion, and cross-sell of product suites - Build multi-year account plans aligned to client strategic priorities and internal growth objectives - Ensure consistent client engagement and executive alignment to strengthen long-term partnerships - Execute go-to-market strategies tailored to regional dynamics, regulatory environments, and client needs - Identify market-specific opportunities for growth, including adjacencies and new product adoption - Collaborate with regional leadership to localise value propositions and commercial models - Represent the organisation in key industry forums, events, and client engagements - Partner with Product, Delivery, and Customer Success teams to ensure seamless onboarding and client outcomes - Contribute market insights to inform product development, pricing strategy, and competitive positioning - Coordinate with marketing to support campaigns, thought leadership, and lead generation initiatives - Ensure delivery of tangible client outcomes aligned to ROI, operational efficiency, and user adoption - Monitor account performance and proactively address risks to retention or growth - Champion a “customer-first” mindset, ensuring the organisation acts as a trusted partner to clients Benefits - Generous paid leave, 8 bank holidays, plus dedicated days for wellbeing and volunteering - Up to 16 weeks of fully paid parental leave, along with a baby bonus to help you get started - Company-paid private medical cover, with mental health and wellness resources included - Pension scheme with employer contributions - £375 annual wellbeing allowance - Recognition rewards, referral bonuses, exclusive discounts, and more!

Role Description This Technical Sales Director role is to ensure client success from prospect through production by providing industry and product expertise enabling clients to achieve the best possible claims outcomes. - Serve as primary point of contact for workflow engineering, Subject Matter Expert (SME) for product knowledge and capabilities. - Lead client workflow analysis for implementation, set-up/configuration, integration, audit rules, etc. - Within 120 days from start date, document product workflows for existing Strategic Accounts Client's to be indexed into bespoke account portfolios for access across internal business units. - Assist in new client onboarding process from pre-pilot through full production ramp. - Provide day-to-day operational support for clients. - Advocate on behalf of clients internally (SA team product team, client support, etc.) to ensure client success. - Actively identify and pursue revenue expansion opportunities (new products, cross-sell, incremental claims volume, etc.). - Depending on candidate, may provide Product Management support to Strategic Accounts and broader CL/NGS teams. Qualifications - Highly-driven leader with expertise in modern forms of client discovery and workflow solutioning. - Impressive history in workflow engineering with responsibility for prioritizing, analyzing, and making decisions to drive the department. - Strong understanding of business use case generations, market analyses, go-to-market planning, validation techniques, and workflow creation. - Ability to interpret market trends into actionable items. - Outstanding communication and writing skills. - Demonstrated ability to influence conversation across functions without direct authority. - Able to take limited direction and run with it, making and owning decisions. - Travel up to 30%. Requirements - Annual Pay Range: 120,000 - 150,000 USD. - Please note range listed is potential annual base range, however, there is also an uncapped commission component as well (OTE package). Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description We are seeking a high-caliber, relentless Senior Business Development Executive to spearhead our market expansion and drive net-new revenue growth. This is a senior-level, outside sales "hunter" role designed for a strategic dealmaker who thrives on building massive pipelines, closing complex B2B deals, and securing long-term client retention. In this role, you will navigate organizations ranging from agile SMBs to complex Enterprise corporations. You will be responsible for deploying tailored outbound strategies across a diverse portfolio of high-growth industry verticals, acting as the primary catalyst for our market acceleration. Key Responsibilities - Aggressive Pipeline Generation: Serve as the primary hunter, identifying, qualifying, and penetrating new accounts from scratch to build a robust, sustainable sales pipeline. - Full-Cycle Sales Execution: Command the entire sales lifecycle—from cold outreach and executive-level pitching to contract negotiation and assisting the closing high-value deals. - Vertical-Specific Strategy: Tailor value propositions to solve unique operational and marketing pain points across nine core industry sectors. - Account Retention & Expansion: Partner with client onboarding teams to ensure a seamless transition, protect initial revenue streams, and identify organic up-sell/cross-sell opportunities. - Executive Relationship Management: Navigate complex corporate hierarchies to build consensus and establish deep, trusted partnerships with C-suite executives and key decision-makers. - Market Intelligence: Monitor competitor movements, economic shifts, and emerging industry trends to continuously refine pitching strategies and product positioning. Target Industry Verticals - Marketing & Retail - Consumer Packaged Goods (CPG) & Manufacturing - Quick Service Restaurants (QSR) & Hospitality - Luxury Transportation - Entertainment & Gaming Qualifications - Minimum of 7+ years of proven success in a senior-level B2B outside sales or business development role, with a documented track record of exceeding quotas. - Expert-level prospecting, cold calling, and relationship-building capabilities. - Proven ability to manage long, complex enterprise sales cycles while simultaneously closing shorter-cycle SMB deals. - Deep understanding of, or established networks within, at least three of our target verticals (CPG, Retail, QSR, Hospitality, etc.). - Willingness to travel extensively as required to conduct face-to-face pitches, close deals, and attend industry events within the territory. - Exceptional negotiation, presentation, and verbal/written communication skills. - Ability to travel up to 40%. Requirements - Please Note: Range listed is the potential annual base salary. This is a base and uncapped commission structured package (OTE). - Annual Pay Range: 96,000 - 120,000 USD. - This opportunity is expected to remain posted through the date identified below, subject to business needs: 2026-07-17. Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description The Sr. Account Executive promotes and sells Cotality solutions and services, ensures a high level of customer satisfaction and achieves sales goals and objectives within an assigned territory or industry vertical. This senior level outside sales role will target medium to large businesses in building a pipeline, ensuring retention and driving new growth for the business. - Ownership of the full sales cycle to drive the sale of solutions/services to new and/or current clients in an assigned area to achieve assigned revenue objectives. - Responsible for researching and identifying new business opportunities and engaging prospective clients. - Identify relative products, solutions, and services to meet customer needs; ensure use case; plan, prioritize and execute discussions with clients. - Protect and grow Cotality's relationship and scope of influence; cultivate relationships by developing and/or managing client relationships with key decision makers, approvers, influencers, as well as developing and executing sales strategy through a defined account plan. - Develop a deep understanding of our clients' business needs and evangelize how Cotality capabilities align with clients' business to identify solution opportunities. Act as a strategic advisor and partner to the client. - Serve as the voice of the customer; share client perspective, feedback and insights with internal stakeholders across the enterprise. - Provide accurate and timely (daily and weekly) sales activity reports to reflect the true status of sales opportunities; actively manage pipeline via tools provided in SharePoint, CRM and Excel. - Manage follow-up with clients to ensure client satisfaction with products and/or services provided. Ensure connectivity with Account Management and Client Services as needed. Qualifications - Bachelor's degree (or equivalent combination of education and experience) plus 7+ years of direct sales experience. - Five years of experience in the state, local or education industry or similar, preferably in a solutions sales role with proven track record of facilitating, negotiating and closing successful transactions for products and services. - Demonstrated ability to acquire new customer relationships with a successful track record of achieving/exceeding individual sales targets. - Experience in solution selling; strong influencing and negotiation skills; consultative and collaborative style; ability to develop and maintain effective relationships internally and externally. - Strong analytical skills; independent decision-making capabilities coupled with the ability to analyze situations and provide practical recommendations. - Excellent written and verbal communication skills; effective listening skills; able to consolidate and succinctly translate and relay market/client feedback; able to present and discuss complex concepts to executive audiences. - Strong organizational skills and planning abilities; able to effectively prioritize and manage through competing priorities; strong organizational agility. - Strong business, financial and technical acumen; deep competitive/market awareness. - Professional demeanor. - Ability to travel up to 40%. Requirements - Annual Pay Range: 72,000 - 90,000 USD Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description - Develop and design Test Automation solutions, focusing on: - Maintainability - Reliability - Separation of test code and test data - Recovering from unexpected run-time events - Synchronizing test cases with the application under test - Providing meaningful test results - Analyze test plans, test cases, test data, test scenarios, and other test documentation. - Learn, assess, analyze, and research Test Automation processes in collaboration with other QA and Dev teams to automate test procedures. - Determine if testing can be automated and share new methodologies. - Apply a consistent and repeatable methodology to maintain quality standards for company products. - Make recommendations to processes and standards. - Maintain documentation of test results to assist in debugging and modification of software. - Collaborate with team members on quality improvements (i.e., testing methods, tools, automation). - Provide metrics on test results. - Mentor less experienced members when applicable. - Coordinate the execution of test plans among the QA team members for all new content added to all web solutions each sprint. - Pre-qualify every production release deployment by ensuring that all smoke and automation tests have been completed successfully. - Apply critical thinking and prioritization of QA findings to conclude that new content is cleared for production deployment. - Apply analytical thinking towards testing indirect dependencies among Web application features. Qualifications - Bachelor’s degree in Computer Science or closely related field (or foreign equivalent) plus one (1) year of experience in the job offered or a closely related occupation. Requirements - Programming Proficiency: Experience with languages including Java, Python, and JavaScript to write and maintain test scripts. - Automation Frameworks: Experience with automation frameworks Selenium, TestNG, and JUnit for web application testing. - Continuous Integration/Continuous Deployment (CI/CD): Familiarity with CI/CD tools including Jenkins for integrating automated tests into the development pipeline. - API Testing: Knowledge of tools including Postman, Rest Assured, or SoapUI for testing RESTful and SOAP web services. - Version Control Systems: Proficiency with Git or other version control systems for managing test scripts and collaborating with development teams. - Test Management Tools: Experience with test management tools including Jira to organize and track testing efforts. - Performance Testing: Understanding of performance testing tools including JMeter or LoadRunner to ensure application scalability and responsiveness. - Database Knowledge: Ability to write SQL queries for database verification and validation as part of the testing process. Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts, and more!

Role Description We are seeking a Principal Software Engineer to provide technical leadership for our Location Services team. This role is responsible for shaping architecture, driving cross‑team technical strategy, and ensuring the scalability, correctness, and operational excellence of location‑based systems across the company. The Principal Engineer operates with broad scope and influence, partnering closely with engineering leaders, product teams, and stakeholders to align technical outcomes with business priorities. Key Responsibilities - Technical Leadership & Architecture - Own and evolve the architecture of core Location Services and geospatial capabilities. - Lead system design for highly scalable, low‑latency, and highly available location‑based services. - Define standards and best practices for geospatial data modeling, querying, and processing. - Evaluate and introduce new technologies, patterns, and frameworks where they provide material benefit. - Platform Ownership & Delivery - Serve as technical owner for critical geospatial components and services. - Guide teams through complex technical initiatives spanning multiple services or domains. - Ensure solutions meet requirements for performance, accuracy, reliability, and security. - Actively influence roadmap direction through technical insight and risk assessment. - Cross‑Team Influence - Partner with product, data, and infrastructure teams to align technical direction with business goals. - Provide technical insights to multiple engineering teams consuming Location Services. - Resolve cross‑cutting technical issues and reduce architectural fragmentation. - Operational Excellence - Drive improvements in observability, resilience, and fault tolerance for geospatial systems. - Lead root‑cause analysis for significant production issues and ensure long‑term corrective action. - Champion automation, testing strategies, and reliability engineering practices. - Mentorship & Engineering Culture - Mentor senior and mid‑level engineers, strengthening overall technical capability. - Set a high bar for engineering rigor, system design quality, and documentation. - Act as a role model for pragmatic decision‑making and long‑term systems thinking. Qualifications - 10+ years of professional software engineering experience, with demonstrated senior technical leadership. - Deep experience designing and operating large‑scale distributed systems. - Strong expertise in geospatial concepts, such as: - Spatial data models and indexing. - Geospatial queries, transformations, and projections. - Location accuracy, precision, and data quality considerations. - Proficiency in one or more backend programming languages (e.g., Java, C++, Python). - Experience building and operating cloud‑native services (e.g., GCP, AWS, or Azure). - Strong understanding of data storage technologies (relational, NoSQL, time‑series, or geospatial databases). - Proven ability to influence technical direction across teams without direct authority. - Excellent communication skills, with the ability to articulate complex technical trade‑offs to diverse audiences. Preferred Qualifications - Prior ownership of location‑based or geospatial platforms in production environments. - Experience with real‑time or near‑real-time location processing pipelines. - Familiarity with geospatial tooling and standards. - Experience with containerization and orchestration (Docker, Kubernetes). - Background in reliability engineering, performance tuning, and scalability testing. - Experience guiding architectural decisions in a platform or shared‑services organization. Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description We are seeking an Outbound Orchestration Lead to join our Product Marketing team and drive outbound pipeline acceleration, mid-funnel progression, and lead-to-opportunity conversion strategies. This role will serve as a critical bridge between product marketing and sales execution, ensuring that our go-to-market efforts translate into coordinated, data-driven engagement across outbound channels. The Outbound Orchestration Lead will own the design, sequencing, and continuous optimization of outbound outreach across campaigns, events, and prospecting motions. This is a highly cross-functional role working across Product Marketing, Sales, and Revenue Operations to improve outbound effectiveness, scalability, and predictable pipeline generation. Key Responsibilities - Campaign-to-Execution Translation: - Translate Product Marketing strategy and assets into structured outbound engagement plans. - Ensure alignment between campaign intent and sales execution. - Cadence Strategy & Development: - Design outbound cadences to support campaign launches, event-driven outreach, and sales prospecting initiatives. - Define channel mix (email, call, LinkedIn, etc.), sequencing and timing, and personalization approach. - Maintain and evolve a library of standardized cadences and templates. - Orchestration & Cross-Functional Coordination: - Coordinate across teams to ensure outbound efforts are aligned and executed effectively. - Partner with RevOps to ensure accurate list targeting, campaign setup, and system execution. - Partner with AE/SDR/BDR leadership to ensure outbound prospecting cadences are adopted and consistently yielding high performance. - In-Flight Optimization: - Monitor outbound campaign performance in real time, including engagement rates, conversion rates, and pipeline generation. - Establish a closed-loop feedback mechanism and continuously refine messaging, cadence structure, and audience segmentation. - Scale high-performing approaches and discontinue underperforming efforts. - Continuous Improvement & Automation Enablement: - Identify repeatable patterns and best practices across campaigns. - Drive standardization of messaging frameworks, cadence structures, and execution workflows. - Partner with RevOps to translate learnings into scalable automation. - Success Metrics: - Conversion rates (Target → Lead → Opportunity). - Pipeline generated from outbound efforts. - Time to first engagement. - Improvement in campaign performance over time. - Adoption of standardized cadences across teams. Qualifications - Experience in Product Marketing, Demand Generation, or Sales/Revenue Operations. - Proven experience writing high-converting cold outreach copy and designing multi-touch, multi-channel prospecting sequences. - Strong understanding of outbound lead generation and campaign execution. - Analytical mindset with ability to interpret performance data and drive optimization. - Experience working cross-functionally with Marketing, Sales, and Operations teams. - Experience with CRM and sales engagement platforms (e.g., Salesforce, HubSpot, Sales Engagement tools) - Preferred. - Familiarity with multi-channel outbound strategies - Preferred. - Experience building or optimizing outreach cadences - Preferred. Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description The data steward is a core part of the enterprise data management strategy for Cotality, with responsibility for delivering the data management program for a domain of data and proactively improving the health of the data in their domain. Unlocking Value and Governing Cotality's Data Assets: The Senior Appraisal Data Steward is the Data Fluency Leader and Value Enabler for Cotality's core appraisal data assets. This is a strategic, high-impact role responsible for moving Data Stewardship beyond basic curation into AI Enablement and Enterprise Confidence. As a dual role, you are the highest-level expert in data fluency across the property domain and the data supply chain. You act as the primary Business/Technology Liaison, responsible for ensuring all products, models, and decisions built on Cotality’s data have a strong foundation of data that is fit-for-use and has consistent interpretation. Your core mandate is to fundamentally unlock the strategic use of our appraisal data assets for the business by enforcing governance principles and enabling effective data consumption. You will champion the "why" behind governance, providing the essential scaffolding and framing the organization relies on, ensuring that data is Findable, Usable, Well Understood, and Trustworthy. Your success will be measured by delivering AI-Ready Data and championing AI-Enabled Data Stewardship. Key Responsibilities - Data Governance Interpretation and Advocacy - Standard Advocacy & Policy Enablement: Support the creation and maintenance of the Data Stewardship Standard Handbook. - Data Classification and Metadata Stewardship: Responsible for Metadata management and Classification of all core data fields in the property domains. - Compliance and Permissible Use: Partner with data governance, data sourcing, and compliance to ensure appropriate permissible use standards are tagged and enforced. - Center of Excellence (CoE) Leadership: Drive the adoption of stewardship principles through the CoE. - Data Asset Strategy & Ontological Enablement (The Data Asset Enabler) - Strategic Data Asset Readiness & Fit-for-Use: Champion the fitness-for-purpose of appraisal data assets for all business use cases. - Data Feasibility and Product Advisory: Conduct in-depth analysis and research to advise Product, Data Science, and Engineering teams. - Define and Govern Ontology (The Keeper of the Dictionary): Partner with key stakeholders to define the unifying language and global ontology for appraisal data concepts. - AI Readiness and Semantic Interpretation: Collaborate with key stakeholders to design the Clarification Layer within the semantic framework. - AI & Technology Enablement - Operational AI Advocacy: Identify and advise on opportunities where AI and ML operations can be leveraged. - Governance Platform Super User: Act as the primary feedback loop for the Data Governance Tool. - Embedding Governance: Partner with Data Engineering and Technical Stewards to embed governance into the "native run of show." Qualifications - Intimate knowledge of appraisal data domains (Assessor, Appraisal, Transactions) and the specific business use cases within the financial, insurance, or real estate sectors. 5-7 years of relevant experience. - Proven experience in supporting data governance standards, policies, and operating models. - Exceptional communication, presentation, and negotiation skills. - Bachelor's Degree preferred or equivalent work experience. Requirements - Demonstrated hands-on experience as a core user of AI tools (e.g., LLMs, generative AI, advanced analytics). - Background in developing and implementing data ontologies for use in semantic layers. Benefits - Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Up to 16 weeks of fully paid parental leave and a baby stipend. - Multiple medical plan options with mental health and wellness support offerings. - 401(k) with company match and vesting after one year. - $400 annual well-being stipend and tuition assistance up to $5,250. - Recognition Rewards, Referral bonuses, exclusive discounts and more!

Role Description You will manage and improve daily offshore operations and vendor performance for a high-volume residential tax payment business unit. Your main goals are to maintain service quality, hit contractual targets, and find ways to make workflows faster and more efficient. What You Will Actually Do - Operations & Vendor Management - Monitor Offshore Teams: Oversee daily operations of international/offshore teams to ensure they follow standard procedures and quality metrics. - Troubleshoot Issues: Act as the main point of contact to resolve daily operational glitches between vendors and internal teams. - Manage Tax Cycles: Coordinate cross-functional teams, client expectations, and government agency rules to run tax payment cycles from start to finish. - Data Tracking & Performance - Track Metrics: Monitor SLAs (Service Level Agreements) and contractual targets to ensure the business meets its promises. - Analyze Performance: Review operational data to spot trends, build performance reports, and flag processing bottlenecks. - Process Improvement (Continuous Improvement) - Fix Failures: Conduct root cause analysis when processes fail and build fixes to stop them from happening again. - Standardize Workflows: Write and update Standard Operating Procedures (SOPs) and process maps. - Drive Efficiency: Lead Lean/Six Sigma style projects to cut waste and improve high-volume workflows. Qualifications - Experience: 5+ years in business process operations, vendor management, or high-volume shared services. - Education: Bachelor’s degree in Business, Operations, or a related field (or equivalent experience). - Hard Skills: Foundational data analysis, operational governance, and advanced Excel (Pivot Tables, VLOOKUPs). - Soft Skills: Cross-functional relationship building, task prioritization, and cross-border communication. Requirements - Pluses (Nice-to-Haves): - Background in B2B payments, funds management, or tax services. - Experience using Jira (tracking) and Tableau (data visualization). - Knowledge of process mapping tools and AI tool implementation. Benefits - Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. - Health: Multiple medical plan options with mental health and wellness support offerings. - Retirement: 401(k) with company match and vesting after one year. - Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. - Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!