CookUnity

• Supervise daily activities of the accounting team, including task allocation and deadline tracking. • Review work prepared by team members (journal entries, reconciliations, support schedules). • Provide ongoing coaching and feedback to ensure consistent quality and development. • Prepare and review journal entries in accordance with established accounting policies. • Review balance sheet account reconciliations and follow up on open items. • Ensure transactions are recorded accurately and timely in the ERP. • Coordinate and execute assigned close activities following the close calendar. • Ensure all deliverables are completed on time and escalates risks or delays early. • Support variance analysis and reporting prepared for management review. • Ensure compliance with defined accounting processes, internal controls, and documentation standards. • Assist with preparing and reviewing deliverables for external audits. • Proactively challenge existing approaches and set higher standards for execution and results. • Identify operational inefficiencies and propose improvements to the Senior Accounting Manager. • Support implementation of approved process or system changes. • Act as the first point of contact for operational questions from AP, AR, and other teams. • Escalate complex accounting issues or judgment-based decisions to the Senior Accounting Manager.

• Own, drive and shape the revenue engine product strategy and roadmap, which includes increasing payment success rates, unlocking new promotional capabilities, and preventing fraud and abuse. • Analyze payment trends and processing drop-off points to identify growth and retention opportunities • Design and run A/B tests across payment and promotional touchpoints on web and app surfaces • Establish clear intake, prioritization, and decision frameworks for stakeholder requests, ensuring transparency and consistency across teams. • Lead the Revenue Engine Engineering squad to rapidly ship and iterate on improvements that meet team and company goals • Work closely with Growth Marketing, Business Operations, Legal, Infrastructure, Security, and Shopper Experience teams to align platform innovations with company goals • Drive execution on key product levers that drive growth and engagement for the overall ecosystem through cross-organizational partnership • Write clear, efficient product specs and collect data on what works and what doesn’t • Drive clear outcome metrics (e.g. payment success rates, conversion, early retention, promo abuse rate, etc) • Surface insights and learnings regularly with key stakeholders and executive leadership

• Lead user research initiatives using both quantitative and qualitative methods. • Develop and execute research plans, including screeners, interview guides, usability tests scripts, and participant recruitment. • Design, launch, and analyze surveys—interpreting both closed- and open-ended responses to extract trends and user sentiment. • Conduct and moderate user interviews, usability tests, and other qualitative sessions. • Deliver clear, actionable findings through reports and visual presentations. • Collaborate with Product, Design and other cross-functional teams in the Marketplace area to guide decision-making with user-backed evidence. • Oversee freelancers to enable delegation of operational tasks and increase team focus on higher-impact work.

• Own the First Impressions experience: Lead strategy and execution across acquisition touchpoints—landing pages, sign-up flows, and checkout—tracking performance and iterating based on data and hypotheses. • Design for conversion: Create and optimize user journeys using A/B testing and multivariate testing to improve conversion rates on both mobile and desktop. • Analyze friction and ease: Continuously evaluate where to reduce or introduce friction in the user flow to maximize intent-to-action rates. • Drive the promotions experience: Set the short- and long-term vision for how promotions are surfaced, communicated, and redeemed across the customer journey. • Collaborate cross-functionally: Partner with Data, Product Marketing, Engineering, and Branding team—from writing project briefs to advocating for resources and aligning on testing plans. • Leverage data and user insights: Use quantitative and qualitative tools to understand user behavior, uncover opportunities, and inform design decisions that reduce churn and increase lifetime value. • Leverage AI to scale design: Use AI-assisted workflows—from rapid prototyping to generating and testing creative variants—to move faster and experiment at scale. • Stay current: Keep pace with UX/UI, CRO, and performance marketing trends to ensure our experiences remain competitive and forward-looking.

• Own the Full Stack: Lead the development of features across mobile apps, internal tools (PWAs), APIs, and services — ensuring end-to-end quality and performance. • Guide Tech Decisions: Define and implement best practices across the stack. Architect solutions that support our rapid growth and physical infrastructure (smart fridges, inventory systems, customer flows). • Lead & Mentor: Support a growing team of engineers, starting with our Front-End & Back-End Engineers. Help define team rituals, code quality standards, and onboarding practices. • Connect with IoT: Work on backend services that communicate with our fleet of connected fridges in real-time. Ensure uptime, automation, and traceability at scale. • Drive Product Delivery: Collaborate with Product, Design, and Operations to scope, prioritize, and ship improvements that delight users and streamline operations. • Balance Execution & Vision: Be hands-on with code while contributing to long-term technical strategy and integration with the broader CookUnity B2B platform. • Collaborate Cross-Team: Coordinate with CookUnity’s central B2B team (React, Node, NestJS) to align on architecture, shared services, and platform migration strategy.

• Own agents end to end. • Take a feature from prototype to production: orchestrator and sub-agent design, the tools the agent calls, system prompts, memory, and the response contract the frontend renders from. You write the code that ships. • Own the agent runtime. Design the production runtime to stay fast on the member-facing path and easy to debug when something breaks. • Make the tools trustworthy. Build the tool layer agents depend on, like search grounded in our real catalog, retrieval and reranking, and cart and account actions. • Own safety. Build the layered safety model: input and output guardrails, intent and clarification handling, refusals, and PII boundaries. • Make quality measurable. Push our evaluation work forward: structured checks plus LLM-as-judge, with a review queue for the cases the judges disagree on. • Instrument it. Make agents debuggable in production with per-session and per-turn timelines, tool and guardrail traces, and token and cost visibility. • Turn it into a platform. Take the patterns that work and make them reusable, so the next agent and the next engineer inherit the runtime conventions, the eval scaffolding, and the guardrail defaults instead of starting over. • Make the team better. Set technical direction across the agent codebases and infra, and keep design and code review sharp.

Role Description This role will play a critical part in helping CookUnity become a more nutrition-forward, science-backed food business by supporting nutrition standards, meal classification, ingredient audits, nutrient optimization initiatives, legal claims documentation, and chef-facing nutrition tools. This position is ideal for a Nutritionist/Dietitian who is passionate about food science, nutrition standards, ingredient transparency, nutrient optimization, and translating nutrition knowledge into practical tools for culinary teams. You enjoy being part of a team and understand that the impact of your work will help improve CookUnity’s meals, ingredients, nutrition communication, and overall eater experience. Responsibilities - Nutrition Standards and Meal Classification Support: - Support the development, documentation, and implementation of CookUnity’s Core Line Nutrition Standards and meal classification framework. - Assist in classifying active Core Line meals according to the new nutrition standards and process-level classification logic. - Review recipe and nutrition data to identify whether meals meet defined nutritional criteria. - Help maintain clear records of meal classification status, gaps, exceptions, and follow-up actions. - Collaborate with Culinary, Nutrition, Legal, Menu, and Data teams to ensure standards are applied consistently. - Nutrient Optimization Tools and Playbook Support: - Support updates to CookUnity’s Nutrition Standards + Legal Claims Playbook. - Assist in organizing chef-facing nutrition guidelines, claiming criteria, nutrient optimization tips, and practical recipe improvement recommendations. - Help update internal tools, including CookUnity’s internal and proprietary AI tools, with the latest nutrition standards, classification logic, and nutrient-optimization guidance. - Translate nutrition science into clear, actionable recommendations for chefs and internal stakeholders. - Maintain documentation to ensure nutrition guidance is accurate, consistent, and easy to use. - Ingredient Specification Screening and Standardization: - Screen priority ingredient specifications against CookUnity’s Nutrient Optimization criteria. - Identify gaps between current ingredient specifications and desired nutrition or ingredient integrity standards. - Support the standardization of priority ingredients by reviewing nutrition facts, ingredient labels, additives, claims, and specification documents. - Help organize findings and recommendations for ingredient upgrades, reformulations, or vendor follow-ups. - Maintain ingredient tracking files and dashboards to monitor progress across priority ingredient specs. - Recipe, Cooking Method, and Nutrient-Retention Research Support: - Assist in preparing documentation for MVP kitchen pilots comparing current versus optimized cooking methods. - Help collect, organize, and analyze pilot results, including nutritional impact, operational feasibility, and chef feedback. - Support lab test documentation for cooking-method replacements, including nutrient-retention impact and recommendation summaries. - Help prepare scale, iterate, or reject recommendations based on pilot and lab validation results. - Eater-Facing Nutrition Education Support: - Support the creation of eater-facing education related to nutrient preservation, including reheating, storage, and leftovers best practices. - Help draft clear, science-backed educational content for customer communication channels such as CRM, FAQs, website content, flyers, or other agreed formats. - Ensure consumer-facing content is accurate, simple, brand-aligned, and legally appropriate. - Collaborate with Culinary Nutrition, Marketing, CRM, Legal, and Customer Experience teams as needed. - Legal Claims and Nutrition Communication Audits: - Help keep CookUnity’s Nutrition Standards + Legal Claims Playbook updated. - Support the development of claim standards checklists for nutrition, ingredient, and health-related communications. - Assist in auditing high-impact communication channels such as meal descriptions, website content, meal names, CRM, PR materials, and other customer-facing assets. - Document potential claim risks, inconsistencies, or improvement opportunities. - Support preparation of reports with findings and corrective action recommendations for key stakeholders. - Ingredients Integrity Audit Support: - Support the development and implementation of CookUnity’s Ingredients Integrity Audit Standards. - Assist in auditing ingredients for label accuracy, ingredient declaration accuracy, nutrition facts validation, and alignment with internal standards. - Help review Recipe Management System ingredient data, ingredient labels, nutrition facts labels, specifications, and vendor-provided documentation. - Support classification of ingredients by category, impact level, integrity criteria, and compliance status. - Help build a baseline of ingredient integrity across CookUnity’s ingredient portfolio. Qualifications - Nutritionist/Dietitian degree, or advanced student close to graduation. - 1–2 years of previous experience in nutrition, food labeling, recipe analysis, ingredient review, food science, quality, or data entry roles. - Strong understanding of nutrition principles, nutrient analysis, ingredient labels, nutrition facts panels, and food composition. - Experience reviewing recipes, ingredients, food labels, or nutrition databases is preferred. - Intermediate/advanced user of Google Sheets/Excel and AI tools such as ChatGPT and Claude. - Ability to organize large amounts of nutrition, recipe, and ingredient data with accuracy. - Excellent written and spoken English, as CookUnity’s HQ is located in the USA and the role will interact with global teams. - Experience in the food industry, culinary operations, meal delivery, food service, or CPG is a plus. - Knowledge of food regulations, nutrition claims, allergens, additives, or food labeling standards is a plus. - Knowledge of US Dietary Guidelines and FDA labeling requirements preferred. Benefits - 💸 Get paid in USD - 🗺 Work remotely: design the life that you want - ⛱ Enjoy 15 days of vacation each year from the start date - 🎄 16 fully paid Argentinean holidays - 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider - 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical - 🐣 Paid Family leave - 🕯 Compassionate Leave: 3-5 days each time the need arises - 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform - 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. - 🧑‍🏫 Personalized English coach

• Manage incoming support requests from both B2B clients and Smart Fridge users. • Respond to inbound support tickets via Zendesk or other support platforms • Provide timely and accurate responses to questions related to: • Smart Fridge usage and access • Meal purchases and scanning issues • Wallet balance and payment questions • Bulk meal orders and delivery inquiries • Ensure tickets are resolved efficiently while maintaining high customer satisfaction • Follow established SLAs for response and resolution times • Assist office managers or program administrators with operational questions • Support bulk meal orders including order changes, scheduling questions, and delivery coordination • Help troubleshoot issues related to office programs or workplace meal services • Ensure client concerns are addressed professionally and escalated when necessary • Assist users experiencing issues with: • App login or access • QR scanning and purchase transactions • Wallet top-ups and payment processing • Account or reward issues • Investigate fridge-related incidents such as product availability, scanning issues, or access problems • Identify operational issues and ensure they are escalated to the appropriate teams when necessary. • Track recurring ticket themes and operational friction points • Maintain accurate records of support interactions

• End-to-end responsibility of process steps for new meals, recipe edits, nutritional, editorial, and instructional information, including maintenance of tracking toolS • Assisting internal teams and Chefs with the meal life-cycle from conception to market launch; working with independent chefs to improve internal visibility, consistency, and optimization of the process. • Ability to calculate and enter scalable portion and recipe yields • Conduct recipe input evaluations based on a defined set of targets and metrics as well as culinary best practices, recipe accuracy, etc. • Submit and track new recipes, recipe edits, and new ingredient SKUs • Categorize recipes with CU tagging and designation system based on cuisine type, dietary preference, etc. • Weekly collaboration with internal teams, Chefs, and other internal departments on the meal updates. • Action new recipe prioritization based on business and Chef needs • Respond to inbound inquiries, and organize critical information that chefs (independent contractors) need access to as applicable to recipe development, edits, and updates. • Onboard and train chef into CU platform and recipe development systems.

Role Description The CX Analyst role combines customer support operations, quality assurance, reporting, process improvement, and systems optimization. This role serves as both an operational contributor and a continuous improvement partner for the Customer Experience organization. The ideal candidate is customer-centric, analytical, highly organized, and passionate about improving customer outcomes while increasing operational efficiency. As a CX Analyst, you will manage customer interactions, review support quality, identify operational trends, generate insights, maintain internal documentation, support Zendesk administration, and contribute to process improvements that help scale Customer Experience operations. Responsibilities - Customer Support Operations - Provide high-quality support across customer-facing channels while ensuring a positive customer experience. - Respond to inbound customer inquiries through Zendesk and other support platforms. - Manage complex customer cases requiring investigation and cross-functional collaboration. - Resolve customer issues efficiently while maintaining high customer satisfaction. - Follow established SLAs for response and resolution times. - Support operational escalations and ensure proper follow-up through resolution. - Quality Assurance & Ticket Reviews - Support quality initiatives by reviewing customer interactions and identifying opportunities for improvement. - Audit customer interactions using established QA standards and review frameworks. - Identify quality gaps, training opportunities, and recurring performance trends. - Provide clear and actionable feedback based on ticket reviews. - Monitor adherence to communication standards, workflows, and internal procedures. - Reporting & CX Analytics - Leverage customer and operational data to identify trends and drive improvements. - Generate ad hoc reports related to customer experience performance. - Analyze ticket trends, customer feedback, and operational performance. - Identify recurring customer pain points and operational bottlenecks. - Translate findings into actionable recommendations for stakeholders. - Process Improvement & Operational Excellence - Help improve customer experience operations through process optimization and continuous improvement initiatives. - Identify operational inefficiencies and opportunities for workflow improvements. - Conduct root cause analysis on recurring customer issues and process failures. - Partner with cross-functional teams to implement solutions and operational improvements. - Participate in projects focused on scalability, efficiency, and customer retention. - Support the testing and rollout of new processes and operational initiatives. - Documentation & Knowledge Management - Ensure operational knowledge remains accurate, accessible, and aligned across teams. - Create, maintain, and improve internal process documentation and SOPs. - Update knowledge base articles, workflows, and operational playbooks. - Document new processes, policies, and operational changes. - Help standardize procedures and improve cross-functional alignment. - Zendesk Administration & Automation - Support the optimization of CX systems and workflows. - Configure and maintain Zendesk macros, triggers, automations, views, and forms. - Identify opportunities to reduce manual work through automation. - Assist in testing and validating system changes before deployment. - Incident Management & Proactive Customer Communication - Support customer communication efforts during operational incidents and service disruptions. - Coordinate proactive customer outreach related to operational incidents. - Ensure affected customers receive timely, accurate, and consistent updates. - Partner with Operations and other teams to support incident resolution efforts. Qualifications - Strong attention to detail and a structured approach to reviewing customer interactions. - Ability to learn and apply quality standards and evaluation frameworks with consistency. - Analytical mindset, with curiosity to understand patterns, root causes, and quality gaps. - Clear written communication skills, especially when documenting feedback and insights. - Comfort working in a learning-heavy environment with close guidance during the ramp-up phase. - Strong sense of ownership, accountability, and quality obsession. - At least 2 years of experience in CX, Customer Success, or Operations teams, Process Improvement, or related operational role within a customer support or service environment. Preferred Requirements - Experience working with ticketing platforms such as Zendesk. - Exposure to QA audits, scorecards, calibration sessions, or performance reviews. - Familiarity with process documentation and improvements. - Previous experience in Customer Experience or Support roles. - Basic SQL Level. Benefits - 💸 Get paid in USD. - 🗺 Work remotely: design the life that you want. - ⛱ Enjoy 15 days of vacation each year from the start date. - 🎄 16 fully paid Argentinean holidays. - 🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider. - 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical. - 🐣 Paid Family leave. - 🕯 Compassionate Leave: 3-5 days each time the need arises. - 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform. - 🧑‍🏫 Personalized English coach.