Role Description The A.C.Coy Company has an immediate need for an Oracle ERP/PPM Support Analyst. - Provide technical/functional/production support for ERP and Project Portfolio Management (PPM) Applications - Partner with Finance, PM, IT, and stakeholders to troubleshoot issues, maintain configurations, and support integrations - Drive continuous improvement across core business processes such as: - Project costing - Billing - Financial controls - Reporting Qualifications - 5-10 years of experience supporting Oracle ERP/PPM - 5+ years of experience with Oracle BI Publisher for report generating - generally using SQL - 5+ years of functional experience with Oracle IDR (Intelligent Document Recognition) - Must have great communication skills Requirements - Experience with Oracle IDR including: - How it works - How to configure - Communicate with end-users to help with automating data - Help manage the tool Company Description

• Designs, implements and oversees the administration of business processes associated with departmental information management. • Configures, tests, audits, reports, troubleshoots and provides technical user support and integrations. • Configures, recommends, tests and maintain systems with complex business rules, formulas and workflows within core applications. • Conducts iterative testing and verification of interfaces, workflows, and other application functions. • Participates and/or leads efforts in implementing system upgrades, service packs or software releases, small application changes, and technical/user documentation updates. • Recommends new equipment or software in support of departmental objectives. • Continually monitors departmental information needs and designs new or modifies existing systems to meet changing requirements. • Collaborates with information systems staff in resolving programming and related problems. • Conducts periodic audits of integrated information within other system(s) and generates basic reports. • Assist HRIS Manager with setting objectives for the HRIS team and tracking progress. • Assist HRIS Manager with monitoring of key HR service level metrics and redirect HRIS team tasks appropriately. • Serve as a escalation point for HRIS staff. • Identifies solutions to complex issues or problems surfaced by the HR Operations team members. • Identifies and implements process improvement opportunities withing the HRIS function.

Role Description The Systems Analyst – Back-of-House (BOH) Applications is responsible for analyzing, designing, documenting, and supporting back-of-house business systems and application solutions across the entire Virgin Hotels Collection (VHC) portfolio. This role focuses on: - Requirements gathering - Solutions research - System configuration/testing - Ongoing application and integration support - Documentation - Process improvement The primary responsibility of the Analyst is to support the applications used by teams in back-of-house support roles, including Finance, People Systems, Legal, and other groups as needed. Essential job responsibilities include: - Act as subject matter expert for assigned systems providing advanced end-user support and analysis for incidents and recurring issues. - Support system configuration changes and enhancements in line with approved requirements. - Collaborate to gather stakeholder business requirements, evaluate solutions, and ensure application designs support organizational objectives and workflows. - Translate business needs into clear system specifications, process flows, and use cases for technical teams and business partners. - Develop and execute test cases; support user acceptance testing (UAT) with business users. - Proactively monitor application workflow, health, performance, and usage; identify optimization opportunities. - Support data validation, reconciliation, and reporting accuracy across systems. - Support change/release processes by validating requirements, coordinating testing activities, & ensuring deployment readiness. - Manage the integration of the organization’s BOH applications with internal and external systems, ensuring seamless data flow and interoperability across platforms. - Participate in cross-functional teams for BOH application-related projects, including system upgrades, new implementations, and transformation initiatives. - Create and maintain system documentation, including requirements documents, process maps, configuration details, and support procedures. - Identify/recommend system and process improvements to enhance efficiency and user experience. - Develop user guides and training materials; facilitate user onboarding and adoption of new systems. - Support enforcement of security protocols within BOH applications, including user access controls, data protection, and compliance with relevant standards (e.g., PCI, GDPR, HIPAA, SOX). - Develop and maintain application focused disaster recovery plans; conduct regular testing to ensure recovery objectives are met. - Work closely with IT Applications, Infrastructure & Operations, and business teams to ensure alignment. - Support system audits and compliance reviews as required. This role reports to the Vice President of Information Technology, Applications. Qualifications - Great team player with the ability to create excellent working relationships across the group. - Positive attitude and ability to collaborate with a variety of international peers. - Ability to break down barriers and resolving potential conflicts swiftly and effortlessly. - Strong communication and presentation skills to all levels of management. - Creativity and innovation are essential! - Ability to execute deliverables with minimal supervision. - Ability to multi-task between operational support, problem solving and enhancement/implementation projects. - Ability to think outside the box and approach all issues with a completely fresh approach. - Ability to anticipate needs and overdeliver wherever possible. - Enjoy process improvement. - Evoke inspiration in those around you and encourage them to create their best work. - Unwavering integrity and endless work ethic. - Appreciate constructive feedback, as well as graciously providing the same. - Tenacious and self-motivated. - Self-starter, organized, independent, open. Requirements - Current, legal and unrestricted ability to work in either the United States or the United Kingdom, depending on location. - 5+ years of progressive technology experience, including application support, business analysis and project management is required. - Experience in supporting hospitality IT environments with knowledge of on-property hospitality technologies and how they interact is strongly preferred. - Financial systems management experience, including a strong understanding of accounting package infrastructure is preferred. - Understanding of accounting standards and financial reporting requirements for a global organization is preferred. - Human Resource systems management experience is preferred. - University degree in Information Technology or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is preferred. - Ability to travel domestically and internationally up to 10%. - Willingness to work evenings, weekends, and holidays, as needed.

Role Description Responsible for the timely and accurate posting of all cash receipts into various patient accounting systems. Responsibilities - Process daily lockbox deposit receipts and prepare for delivery to lockbox. - Assure proper placement of exception and unidentified items. - Monitor and process electronic data. - Maintain complete and accurate records for auditors. - Contact payees of unidentifiable payments to obtain proper placement prior to refunding payment and balance accounts daily. - Monitor, research, and record all checks received on premise; contact payee when unidentifiable or improperly completed (no signature, improper payee, restrictive endorsement, etc). - Contact payees of unidentifiable payments on “Suspense” accounts and report out of balance amounts to Cash Receipts Supervisor. - Transfer payments between hospital patient accounts, practice receivables, and general ledger accounts. - Process and post any adjustments to hospital patient accounts when notification is received from the bank regarding foreign currency differences. - Process and post batches necessary to correct any payment code errors. - Process and post “$0 remittances” in order to record explanation of benefits notes on patient accounts. - Process insufficient and stop payment checks received from Finance or the bank. - Communicate effectively with all levels of Orlando Health employees, and with individuals outside Orlando Health (i.e. insurance companies, clinic, bank, and auditors). - Enter batch totals on daily control log in an accurate and timely manner. - Follow up with appropriate staff to locate missing information. - Maintain necessary logs. - Responsible for answering telephone calls in area when needed. - Efficiently and accurately utilize the computer system to enter appropriate information. - Assist Cash Receipts Analyst II with planning and organizational activities as needed. - At all times maintain confidentiality regarding patient, personnel and corporate issues. - Participate in departmental meetings as necessary. - Seek to gain needed knowledge and experience to promote to Cash Receipts Analyst II position and perform Cash Receipts Analyst II functions as necessary. - Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintain compliance with all Orlando Health policies and procedures. Qualifications - High school graduate or GED required. - Required to perform 10-key operations by touch. - Must complete PFS orientation program and all other mandatory training assigned within 6 months of hire. - One (1) year office and computer experience, to include accounting related duties. Requirements - One (1) year office and computer experience, to include accounting related duties. Benefits - All Inclusive Benefits (start day one) - Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.