Role Description Mercier Consultancy is seeking a Czech-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers. In this position, you will assist Czech-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips. - Deliver outstanding customer support to Czech-speaking users of Booking.com through various communication channels - Help clients with reservations, modifications, cancellations, and general travel questions - Resolve issues promptly and professionally to maintain high customer satisfaction - Keep detailed records of interactions and transactions in the company database - Work collaboratively with internal teams to improve customer service processes and policies Qualifications - Fluency in Czech and English, both written and verbal - Previous customer service experience, preferably in travel or hospitality - Strong communication and problem-solving skills - Comfortable working remotely and managing time effectively - Self-motivated, proactive, and detail oriented - Ability to work in a fast-paced environment and handle multiple tasks Requirements - Right to live and work in Greece or EU citizen status Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Private Health Insurance - 2 Extra Salaries Per Year - A lot of extra perks

Role Description Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Customer Support Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs. Key Responsibilities - Build and maintain strong, long-lasting client relationships - Ensure the timely and successful delivery of our solutions according to client needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment - Assist with challenging client requests or issue escalations as needed - Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules Qualifications - Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales - Strong communication and interpersonal skills - Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment - Empathetic understanding of client needs and the ability to address them effectively - Ability to address challenges and proactively offer solutions Company Description INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.

• Respond to customer inquiries about their telecommunication plans and services. • Assist clients with telecommunication products and issues • Review Customer’s account and assess their needs • Provide general information about the organization. • Refer clients to specialists when needed. • Receive, understand, resolve complaints, and offer solutions. • Advise and recommend products and services that meet the customer’s needs • Provide customers, based on their needs, with information about products, services, and current promotions • Schedule and confirm appointments with customers for service subscription requests • Create, complete, and correct purchase orders (PO) according to customer requests • Identify and suggest improvements to enhance our services. • Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.). • Other duties as assigned.

Role Description Mercier Consultancy is seeking enthusiastic German Speaking Travel Customer Support Associates to join our dedicated team for Booking.com in the stunning surroundings of Greece! In this role, you will serve as a key point of contact for German-speaking travelers, providing outstanding customer support and ensuring they have a seamless and enjoyable experience during their travels. As a Travel Customer Support Associate, your primary responsibilities will include: - Providing support to German-speaking clients regarding their travel inquiries via phone, email, and chat - Assisting customers in the booking process and offering solutions to their travel-related questions - Effectively resolving issues related to reservations, changes, or cancellations - Maintaining accurate records of customer interactions using our systems - Collaborating with other teams to improve the overall customer experience - Informing clients about travel options and services offered by Booking.com - Gathering customer feedback to drive service improvements Qualifications - Fluency in German and English, both spoken and written - Excellent communication and interpersonal skills - Previous experience in customer service or travel support is advantageous - Strong problem-solving skills with attention to detail - Warm and welcoming personality with a focus on customer satisfaction - Ability to thrive in a fast-paced environment while managing various inquiries - Desire to learn about the travel industry and enhance customer service abilities Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer, and Hotel) - Fully Paid Training - And More...