• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries. • Provide timely and Professional solutions based service. • Assist with service inquiries, account questions, scheduling, general needs. • Deliver a good customer experience through clear and transparent communication. • Coordinate and track service requests from start to finish. • Schedule appointments, update residents and property teams. • Ensure timely follow up by liaising with internal departments and service suppliers. • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date. • Collaborate with property management teams and other internal departments. • Participate in team meetings, training and professional development opportunities.

Role Description Mercier Consultancy is seeking a Croatian-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers. In this position, you will assist Croatian-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips. ***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!*** - Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels - Help clients with reservations, modifications, cancellations, and general travel questions - Resolve issues promptly and professionally to maintain high customer satisfaction - Keep detailed records of interactions and transactions in the company database - Work collaboratively with internal teams to improve customer service processes and policies Qualifications - Fluency in Croatian and English, both written and verbal - Previous customer service experience, preferably in travel or hospitality - Strong communication and problem-solving skills - Comfortable working remotely and managing time effectively - Self-motivated, proactive, and detail oriented - Ability to work in a fast-paced environment and handle multiple tasks - Right to live and work in Greece or EU citizen status Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and 3 months accommodation) - 1200 euros hiring bonus if you are already in Greece - Private Health Insurance - 50 euros food bonus (if work from office) - 2 Extra Salaries Per Year - A lot of extra perks

Role Description Mercier Consultancy is seeking enthusiastic German Speaking Travel Customer Support Associates to join our dedicated team for Booking.com in the stunning surroundings of Greece! In this role, you will serve as a key point of contact for German-speaking travelers, providing outstanding customer support and ensuring they have a seamless and enjoyable experience during their travels. As a Travel Customer Support Associate, your primary responsibilities will include: - Providing support to German-speaking clients regarding their travel inquiries via phone, email, and chat - Assisting customers in the booking process and offering solutions to their travel-related questions - Effectively resolving issues related to reservations, changes, or cancellations - Maintaining accurate records of customer interactions using our systems - Collaborating with other teams to improve the overall customer experience - Informing clients about travel options and services offered by Booking.com - Gathering customer feedback to drive service improvements Qualifications - Fluency in German and English, both spoken and written - Excellent communication and interpersonal skills - Previous experience in customer service or travel support is advantageous - Strong problem-solving skills with attention to detail - Warm and welcoming personality with a focus on customer satisfaction - Ability to thrive in a fast-paced environment while managing various inquiries - Desire to learn about the travel industry and enhance customer service abilities Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and Hotel) - Fully Paid Training - And More...

Role Description This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview. The In-Person Tutor Matching Coordinator plays a vital role in connecting students with highly qualified educators for personalized, in-home tutoring experiences. This role acts as a primary operational engine for the team—facilitating the matching pipeline, managing detailed logistical data across multi-platform CRMs, and ensuring seamless communication between tutors, families, and internal case managers. Responsibilities - Vetting & Match Coordination - Identify high-quality tutors via system database searches, email blasts, and incoming responses. - Thoroughly vet prospective tutor profiles, backgrounds, and availability against unique student requirements, ensuring strict compliance with geographical restrictions (maintaining an optimal 5–8 mile travel radius). - Conduct proactive tutor outreach via phone and email utilizing established vetting scripts to confirm program alignment and secure formal attestation statements. - Enforce pay rate standardizations and policy compliance, ensuring pay raises or tiered compensation requests route accurately through management approval systems. - Proactively support tutors with onboarding steps and follow up with them to make sure they are good to go before sending them out to families. - Client & Stakeholder Communication - Serve as a bridge of communication between tutors and client families to propose scheduling matches, capture feedback, and verify program starts. - Coordinate with cross-functional partners (e.g., translation specialists for Spanish-speaking accounts) to deliver accessible service introductions. - Draft and deliver precise automated notifications, customized tutor bios, and educational milestones via SMS and email templates. - Database Administration & Pipeline Management - Own end-to-end data accuracy across core platforms including Oases, Close CRM, and internal Master Tracking sheets. - Track and transition student opportunity pipeline steps fluidly through specific cycle statuses (e.g., Open, Pending, Awaiting PC, Closed). - Manually link student and tutor digital accounts, configure exact regional permissions, and ensure active authorized tutoring hours match system records perfectly. - Audit, package, and attach digital Learning Plans (LPs) and Progress Reports (PRs) directly into official family onboarding confirmations. - Schedule Engineering & Compliance Tracking - Oversee the systemic setup of recurring tutoring calendars in Oases within 7 days of match finalization. - Program multi-session timelines (1 to 2 months out) to train tutors on independent navigation while carefully enforcing regional contract guidelines (e.g., minimum session lengths). - Actively monitor tutor check-in compliance; execute the "3-pronged communication approach" to troubleshoot unresponsive profiles or escalate issues to the Support Log. - Reassignments & Transition Support - Execute immediate course-corrections for student- or tutor-requested reassignments (RA), substitute coverage (ST), or extra assistance (AT). - Document formal resignation requests and closely partner with HR and Payroll teams to ensure all unsubmitted sessions are closed out prior to profile deactivation. - Execute the Job Abandonment & Ghosting Protocol if a tutor misses a session without notice; assess successful session counts to accurately delegate responsibilities between Matching Directors and Case Managers. Qualifications - Bachelor's Degree required. - 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations. - Proficiency in Microsoft Excel and Google Sheets, including: - Exceptional organizational skills with the ability to manage multiple priorities simultaneously. - Strong written and verbal English communication skills with professional client-facing experience. - Demonstrated ability to maintain a high level of accuracy while working under deadlines. - Comfortable making independent decisions within established processes. - Proven ability to work effectively in a fully remote environment. - Ability to work consistently during overnight shifts (evening through early morning hours). - Must have or be willing to obtain a dual-monitor workstation for efficient multitasking. Benefits - Fully Remote! - PTO - Etc.