CoVet

• Prepare and issue accurate customer invoices in accordance with contractual terms, pricing, and billing schedules. • Manage recurring, usage-based, enterprise, and other customer billing arrangements. • Review customer accounts to confirm billing details, discounts, payment terms, and supporting documentation. • Monitor outstanding receivables and follow up with customers regarding overdue balances. • Maintain accurate records of collection activity, payment commitments, and account status. • Respond to customer billing inquiries and resolve discrepancies promptly and professionally. • Process credit notes, billing adjustments, refunds, and account corrections as required. • Record and reconcile customer payments received through Stripe, bank transfers, and other payment channels. • Reconcile billing and payment information across financial, CRM, and internal administrative systems. • Support month-end and year-end close activities, including reconciliations, journal entries, and account analysis. • Assist with maintaining the general ledger and ensuring transactions are accurately classified. • Support accounts payable activities, including invoice review, coding, and payment preparation. • Prepare supporting documentation for audits, tax filings, diligence requests, and financial reporting.

Role Description We're looking for a QA Engineer who is excited to make a meaningful impact from day one. This is a hands-on Quality Assurance Engineer role focused primarily on manual testing, with a clear path toward increasing automation as our testing strategy evolves. - Work closely with Product, Engineering, and Design to ensure every release meets our quality standards. - Contribute to test planning, identify risks early, validate user experiences across web and mobile platforms, and help shape our long-term automation strategy. - Understand not only how to automate tests, but why, when, and what should be automated. Exciting Opportunities in this Role: - Help shape the quality of an AI-powered product used by veterinary professionals around the world. - Build a strong foundation in modern QA practices with mentorship and opportunities for career growth. - Contribute to the evolution of our automation strategy while gaining hands-on experience with tools like Playwright. - Work with modern development workflows, including GitHub Actions, AI-assisted testing, and Agile delivery. - Collaborate closely with Product Managers, Engineers, and Designers throughout the development lifecycle. - Test across both web and mobile applications while gaining exposure to end-to-end product quality. - Influence release quality by proactively identifying risks, improving testing processes, and raising the overall quality bar. Qualifications - 4+ years of professional experience in Quality Assurance or Software Testing. - Experience testing both web and mobile applications. - Practical command of ISTQB-style test design techniques: equivalence partitioning, boundary value analysis, decision tables, and state transition. - Ability to design structured, executable test cases (preconditions, steps, expected results). - Solid understanding of testing types (static, smoke, regression, exploratory, functional) and the defect lifecycle. - Understanding of agile development workflows and where QA adds value in each phase. Requirements - Some hands-on automation experience on web (Playwright, Cypress, Selenium, or similar) enough to read, run, and extend an existing suite. - Strong grasp of automation methodology: what to automate and when, maintainable architecture (Page Object Model, data-driven/BDD approaches), stable selectors, and wait strategies. - Understanding how automation strategy applies to both web and mobile applications (mobile frameworks such as Appium, Patrol, or Maestro are a plus). - Test case management tools: Testiny, TestRail, or similar. - Issue trackers: Linear, Jira, or similar. - Ability to read Figma designs and validate UI against them. - Git/GitHub familiarity and awareness of CI/CD pipelines (we run GitHub Actions). - Python basics at minimum: comfortable reading and running Playwright test scripts. - End-to-end web testing mindset: frontend behavior, backend/API effects, and data states across user roles and subscription plans. - Mobile testing experience. Benefits - Flexible remote-first work environment. - Competitive compensation. - Generous vacation and time-off policies. - Opportunities for professional development and career growth. - A culture built on trust, collaboration, and impact. Company Description CoVet is proud to be an equal opportunity employer. We're committed to building a diverse, inclusive, and welcoming workplace where everyone can do their best work. If you require accommodations at any stage of the recruitment process, please let us know. We're happy to work with you to ensure an accessible and positive candidate experience.

Role Description Als Customer Success Spezialist sorgst du dafür, dass unsere Kund:innen ein erfolgreiches Onboarding durchlaufen, unsere Lösungen optimal nutzen und den größtmöglichen Mehrwert aus unseren Produkten ziehen. Dafür bringst du eine proaktive und lösungsorientierte Arbeitsweise mit, gehst auf die Bedürfnisse und Herausforderungen unserer Kund:innen ein und arbeitest eng mit ihnen sowie mit unseren internen Teams zusammen. Du bist eine vertrauensvolle Ansprechperson und Partner:in auf Augenhöhe für unsere Kund:innen. Gemeinsam mit ihnen verstehst du ihre Ziele und unterstützt sie dabei, mit unseren Lösungen langfristig erfolgreich zu sein. - Du begleitest den Onboarding-Prozess unserer Kund:innen und sorgst für einen reibungslosen Übergang vom Vertrieb zur Implementierung. - Du führst Produktschulungen und Demos durch, damit unsere Kund:innen unsere Lösungen optimal nutzen können. - Du beobachtest proaktiv die Kundenzufriedenheit und den Erfolg unserer Kund:innen durch regelmäßige Check-ins. - Du erkennst frühzeitig potenzielle Risiken und arbeitest gemeinsam mit Kund:innen daran, Herausforderungen zu lösen und die Zusammenarbeit zu stärken. - Du unterstützt Kund:innen bei der Einführung neuer Funktionen und Möglichkeiten unseres Produkts. - Du gibst Empfehlungen zur Optimierung von Arbeitsabläufen und zur bestmöglichen Nutzung unserer Lösungen. - Du arbeitest eng mit den Teams aus Sales, Engineering, Marketing und Product zusammen, um Kundenfeedback aufzunehmen und passende Lösungen zu entwickeln. - Du identifizierst Möglichkeiten zur Erweiterung bestehender Kundenbeziehungen, einschließlich Cross-Selling- und Upselling-Potenzialen. - Du stellst sicher, dass unsere Kund:innen über zusätzliche Funktionen und Services informiert sind, die für ihr Unternehmen einen Mehrwert bieten. - Du vertrittst die Stimme unserer Kund:innen innerhalb des Unternehmens und sorgst dafür, dass ihre Anliegen gehört und berücksichtigt werden. - Du entwickelst gemeinsam mit Kund:innen Success Stories, Referenzen und Fallstudien, die den Erfolg unserer Lösungen sichtbar machen. Qualifications - Mindestens 3 Jahre Berufserfahrung im Customer Success, Account Management oder in einer vergleichbaren kundenorientierten Position. - Erfahrung in der Veterinär- oder Heimtierbranche ist von Vorteil. - Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten sowie die Fähigkeit, langfristige Kundenbeziehungen aufzubauen. - Ausgeprägte Problemlösungsfähigkeiten sowie Erfahrung in der Analyse und Lösung von Kundenanliegen. - Erfahrung mit CRM-Systemen (z. B. Salesforce oder HubSpot) sowie Customer Success Tools. - Fähigkeit, mehrere Kund:innen und Projekte gleichzeitig zu betreuen und dabei den Überblick zu behalten. - Sehr gute Präsentations- und Schulungsfähigkeiten. - Eigeninitiative und eine ausgeprägte Kund:innenorientierung. - Sehr gute Organisations- und Zeitmanagementfähigkeiten. - Flexibilität und Freude an der Arbeit in einem dynamischen, schnell wachsenden Umfeld. - Ein hohes Maß an Empathie und echtes Interesse daran, Kund:innen zum Erfolg zu verhelfen. - Sehr gute Englischkenntnisse in Wort und Schrift für die Zusammenarbeit in einem internationalen Umfeld. Benefits - Attraktives Vergütungspaket mit einem festen Grundgehalt sowie einem leistungsabhängigen Bonus. - Flexible, vollständige remote Arbeit mit freier Zeiteinteilung in einer Remote-First-Kultur. - Die Möglichkeit, ein zukunftsorientiertes Produkt aktiv mitzugestalten und echten Einfluss auf eine Branche im Wandel zu nehmen. - Eine wertschätzende und inklusive Unternehmenskultur, die Vielfalt fördert und die Menschen in den Mittelpunkt stellt.

• Execute targeted cold calling strategies to generate leads and drive business growth; meet minimum weekly demo bookings. • Analyze market trends and competitor activities to identify new opportunities within the veterinary industry. • Establish and nurture initial client contacts, understanding their needs and providing insights into our solutions. • Engage in initial sales conversations with potential clients to lay the groundwork for future deals. • Work collaboratively with cross-functional teams to ensure a smooth transition of client accounts to project implementation teams. • Provide mentorship and support to junior team members, fostering a culture of continuous improvement and learning.

• Support enterprise rollouts by coordinating tasks, tracking progress, and assisting with client communications. • Drive customer engagement activities such as check-in emails, scheduling QBRs, and preparing usage summaries. • Assist Enterprise Accounts, Lead in maintaining strong relationships with enterprise clients by supporting follow-ups, documentation, and day-to-day tasks. • Help prepare materials and insights for strategic account planning sessions and customer check-ins. • Support implementation efforts by helping track milestones, gather customer information, and ensure internal alignment. • Assist in creating and maintaining implementation timelines and checklists to ensure on-time delivery. • Help facilitate customer onboarding by scheduling training sessions, sending welcome materials, and ensuring completion of early adoption tasks. • Assist with onboarding and adoption tracking to help enterprise clients get the most from the platform. • Identify opportunities to increase adoption within your accounts, using a mix of strategy, creativity, and practical insight. • Manage and organize account activity within HubSpot to ensure seamless support for Enterprise clients. • Monitor implementation tasks and flag any risks or blockers to the appropriate team members. • Serve as a helpful point of contact for enterprise customers, escalating questions and issues to the appropriate team members. • As part of a growing team, responsibilities may occasionally extend beyond those listed above to support CoVet’s broader goals.

• Support the development and execution of global strategic partnership plans, identifying, cultivating, and managing relationships with strategic referral and integration partners to drive mutual growth and success. • Lead partnership initiatives that directly contribute to CoVet's growth, leveraging co-marketing and joint sales/enterprise efforts. • Prioritize integrations based on internal demand and strategic priorities, owning the sourcing process for new Enterprise-grade integration partners to further strengthen our capabilities. • Design and execute comprehensive onboarding and training programs for new partners to ensure they are fully equipped to promote and use the CoVet platform. • Collaborate extensively with internal teams, including Sales, Marketing, Product, and Enterprise Account Management, to align partner initiatives with the company's overall business objectives and ensure seamless integrations that meet technical requirements. • Regularly analyze partner performance data, using our CRM (HubSpot), to monitor contributions and engagement levels. You will prepare and present performance reports to internal stakeholders, highlighting opportunities for growth and improvement.

Role Description AI Support, Template Personalization & Regional Optimization — Australia/New Zealand - Develop, customize, and optimize templates and AI personalizations within the CoVet app for veterinary users across Australia and New Zealand. - Lead template configuration and workflow personalization for enterprise customers. - Provide expert support by troubleshooting and resolving issues related to templates, prompting, AI outputs, and documentation workflows. - Partner closely with enterprise implementation, support, product, medical, and engineering teams. - Identify and escalate AI system issues, regional workflow gaps, and product improvement opportunities. - Support the rollout of CoVet across enterprise veterinary groups by developing scalable implementation processes and training resources. - Work directly with customer stakeholders to understand workflow challenges and gather feedback. - Create engaging content such as Help Center articles, implementation guides, and training materials. - Represent CoVet in webinars, podcasts, and conferences across Australia and New Zealand. - Participate in academic research projects and industry initiatives. - Attend team meetings and communicate openly with Medical, Support, Product, and Implementation teams. - Contribute to the overall design, localization, and future enhancement of the CoVet application. Customer Support & Implementation Support — Australia/New Zealand - Assess, categorize, and prioritize incoming support requests from users. - Provide responsive, regionally informed support to veterinary teams. - Assemble relevant information to diagnose issues accurately. - Use veterinary medical knowledge and technical expertise to identify the root cause of issues. - Implement template, personalization, and workflow changes efficiently. - Support enterprise customers through implementation and post-launch adoption. - Collaborate with internal teams to resolve complex issues and improve customer experience. - Create and update support materials, including Help Center articles and instructional videos. - Maintain the accuracy and relevance of support documentation. - Track common issues and adoption barriers to inform product improvements. Enterprise Customer Success, Adoption & Sales Support — Australia/New Zealand - Support the onboarding, implementation, and long-term adoption of CoVet. - Build strong relationships with existing customers and stakeholders. - Collaborate with cross-functional teams to drive customer outcomes. - Monitor customer feedback, usage patterns, and implementation challenges. - Conduct tailored product demonstrations and workflow walkthroughs. - Support sales and customer success teams with clinical and product expertise. - Stay up to date on veterinary industry trends and product developments. - Leverage knowledge of the Australian and New Zealand veterinary markets. - Contribute to CoVet’s growth by supporting customer engagement and product adoption. Qualifications - 3–5 years of professional experience as a practicing veterinarian in any veterinary specialty. - Strong coaching and leadership skills. - Fluent in German and English, both written and spoken. - Experience working with AI systems or prompt engineering is an advantage. - Experience in customer support is a plus. Requirements - Strong problem-solving skills and a high level of self-motivation. - Independent, reliable working style with a confident manner. - Excellent organizational skills and attention to detail. - Excellent communication skills and ability to explain complex topics clearly. Education - Completed degree in veterinary medicine, with veterinary licensure or an equivalent qualification required. Desirable Qualities - Comfortable in a dynamic start-up environment. - Flexible, adaptable, and keen to contribute to a fast-evolving team. - Fluency in one or more non-English languages. Benefits - Flexible, remote-first work culture with emphasis on autonomy and results. - Be part of shaping the future of a growing, mission-driven company. - Inclusive and supportive team culture committed to equity and opportunity.

Role Description Are you ready to make a real impact in the veterinary industry? At CoVet, we’re a tight-knit crew with a big mission: to streamline veterinary practices with our AI copilot, freeing up pros to focus on what matters—animal care. We're on the lookout for a go-getter Account Executive who's enthusiastic about innovation and making a real impact. Let's change the game together! - Execute targeted cold calling strategies to generate leads and drive business growth; meet minimum weekly demo bookings - Analyze market trends and competitor activities to identify new opportunities within the veterinary industry - Establish and nurture initial client contacts, understanding their needs and providing insights into our solutions - Engage in initial sales conversations with potential clients to lay the groundwork for future deals - Work collaboratively with cross-functional teams to ensure a smooth transition of client accounts to project implementation teams - Provide mentorship and support to junior team members, fostering a culture of continuous improvement and learning Qualifications - Demonstrated experience in cold calling and lead generation, with a track record of meeting and exceeding call targets - Background in the veterinary industry, with a preference for candidates with sales or business development experience - Exceptional communication and interpersonal skills, adept at quick thinking and problem-solving in client interactions - Proven ability to manage preliminary stages of client engagement and nurture accounts towards revenue growth - Familiarity with Hubspot or similar CRM software is beneficial - Independent, strategic thinkers with the ability to prioritize tasks, work autonomously, and adhere to deadlines Requirements - Candidates with the flexibility to adapt to evolving roles, starting with lead generation and progressing to conducting sales demos over time, are preferred Benefits - Comprehensive health, dental, and vision benefits - Remote-first culture with flexible working arrangements - Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry

• Lead the planning, execution, and optimization of display, video, and other paid media campaigns that support both acquisition and brand goals • Assess and recommend channel expansion opportunities based on audience fit, campaign goals, market maturity, and expected return • Build testing frameworks for creative, audience, messaging, and placement strategy, and use those learnings to improve performance over time • Work closely with the design team and leadership to guide the development of new creative assets across static, video, and campaign-based formats • Contribute to the development of brand campaigns in partnership with the Head of Marketing, while maintaining a strong focus on performance efficiency and measurable outcomes • Support multi-market execution, adapting campaigns where needed for different stages of growth, audience maturity, and regional priorities • Bring structure and clarity to campaign reporting, helping the company understand what is working, where creative is landing, and where media investment should be increased, refined, or paused • Help ensure that paid media operations are scalable, resilient, and not overly dependent on any one individual

Role Description We’re looking for a proactive, detail-oriented, and people-first People Operations Generalist to support the full employee experience and drive operational excellence across our growing team. At our startup stage, this role will also play a key part in helping us scale by supporting core recruitment processes. If you’re energized by building foundational people programs, supporting fast-paced hiring, and delivering exceptional employee experiences, we’d love to hear from you. - Serve as the first point of contact for employee inquiries across HR policies, benefits, and internal programs - Maintain and update employee records in our HRIS and related platforms - Facilitate a white-glove candidate experience from application to offer - Help organize and optimize recruiting workflows, templates, and internal documentation - Ensure compliance with local labor laws - Support documentation and reporting for audits, legal requests, and regulatory filings - Maintain and refine HR policies, handbooks, and standard operating procedures - Coordinate benefits enrolment, open enrolment communications, and employee questions in partnership with brokers - Support payroll processing by collecting and verifying data and working closely with Finance or external payroll vendors - Assist with employee engagement initiatives, including surveys, recognition, and company events - Help coordinate learning and development efforts, including scheduling trainings and tracking participation - Support internal communications and HR branding to enhance employee connection and transparency - Continuously identify opportunities for process improvement and scalability in People Ops and recruitment practices Qualifications - 3–5 years of experience in an HR, People Operations, or Talent role, preferably in a startup or high-growth environment - Experience supporting recruitment or coordination within a small team or scrappy setting - Working knowledge of labor laws and HR compliance standards (international a plus) - Familiarity with HRIS and ATS platforms (e.g., BambooHR, Rippling, Greenhouse, Lever) - Highly organized with strong attention to detail and follow-through - Excellent interpersonal and written communication skills - Discretion and sound judgment when handling confidential information - Growth mindset and passion for improving both the employee and candidate experience Benefits - Work in a fast-paced startup environment where your work has a direct impact globally. - Remote-first culture with flexible working arrangements. - Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry. - We are an equal opportunity employer and are committed to building a diverse and inclusive team. - Accommodations are available for candidates participating in all aspects of the selection process.