CEQUENS

Role Description The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis. Key Responsibilities - Account Management - Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators. - Act as the primary point of contact for assigned wholesale accounts. - Ensure timely resolution of disputes, billing issues, and service delivery challenges. - Build long-term partnerships by providing excellent customer support and proactive communication. - Business Development & Sales - Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms). - Drive revenue growth by increasing traffic exchange and margins on assigned accounts. - Develop strategies for competitive pricing and profitable trading in line with company targets. - Market & Commercial Analysis - Monitor A2P SMS market trends, traffic flows, and competitor activities. - Analyze buying and selling routes to maximize profitability through traffic mixing and optimization. - Track account performance (volumes, margins, quality KPIs) and report to management. - Operational & Technical Coordination - Coordinate with the routing/operations team to ensure high-quality SMS delivery. - Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements. - Work closely with finance to ensure accurate invoicing, timely collections, and dispute management. Qualifications - Bachelor’s degree in Business, Telecommunications, or related field. - 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management. - Strong track record in commercial negotiations and managing global accounts. Skills & Competencies - Deep understanding of A2P SMS market dynamics, pricing, and routing. - Excellent negotiation, communication, and relationship management skills. - Analytical mindset with strong numerical and reporting skills. - Ability to work under pressure in a fast-paced, trading-driven environment. - Fluency in English (additional languages are a plus). Benefits - Opportunity to work with a global SMS aggregator with strong growth ambitions. - Exposure to international markets and high-value telecom partnerships. - Competitive salary, commission structure, and growth opportunities.

• Growth strategy - Set the quarterly growth plan — which segments, which channels, in what order, and why. Own it end-to-end. • Segmentation & targeting - Define ICP, segment priorities, and the message-channel-segment matrix. Keep it current as the market shifts. • Performance marketing - Own paid acquisition — CAC, ROAS, channel efficiency. Brief and manage the Performance Marketeer on execution. • Campaign execution & testing - Design and run A/B tests. Own the attribution model and the feedback loop from performance data to strategy. • Product-led growth - Identify and scope PLG loops — referral mechanics, freemium triggers, and in-product signals that feed the sales motion. • Price modelling - Model how pricing changes affect conversion, expansion, and segment mix. Feed analysis to the Director and Product Ops Specialist

Role Description We are seeking a Product Growth Manager to own the commercial growth motion, channels, segments, acquisition, and price modelling and to set the strategy, run the performance model, and make the engine efficient. Key Responsibilities - Growth strategy - Set the quarterly growth plan — which segments, which channels, in what order, and why. Own it end-to-end. - Segmentation & targeting - Define ICP, segment priorities, and the message-channel-segment matrix. Keep it current as the market shifts. - Performance marketing - Own paid acquisition — CAC, ROAS, channel efficiency. Brief and manage the Performance Marketeer on execution. - Campaign execution & testing - Design and run A/B tests. Own the attribution model and the feedback loop from performance data to strategy. - Product-led growth - Identify and scope PLG loops — referral mechanics, freemium triggers, and in-product signals that feed the sales motion. - Price modelling - Model how pricing changes affect conversion, expansion, and segment mix. Feed analysis to the Director and Product Ops Specialist. Qualifications - Relevant Bachelor's degree - 4 to 7 years in B2B SaaS growth, product marketing, or commercial strategy — with direct ownership of acquisition targets. - Experience in running paid acquisition campaigns with budget ownership, not just contributed to them. - Experience in building pricing models that informed commercial decisions. - Experience in designing and running A/B tests with a documented methodology. - Understanding in PLG mechanics and how to design in-product acquisition loops. - Great writing skills, writing commercial briefs is a core output of this role and must be readable without translation. - Fluent in English, Arabic a plus. - Fluent in AI tools as the default way of working — not an occasional user.

• Design, write, and execute **test cases and test plans** • Perform **manual and automated testing** of web applications and APIs • Test backend services built with Node.js (RESTful APIs, microservices) • Identify, log, and track bugs using tools like Jira • Collaborate with developers to reproduce and resolve issues • Write and maintain **automated test scripts** • Participate in code reviews and sprint ceremonies (Agile/Scrum) • Perform regression, integration, and smoke testing • Assist in CI/CD pipeline testing processes

• Develop and maintain backend services using Node.js, Express, and related technologies. • Assist in building and improving frontend components using React, Vue, or similar frameworks. • Collaborate with senior developers, designers, and product managers to understand requirements and translate them into technical solutions. • Write clean, maintainable, and well-documented code following best practices. • Participate in code reviews and contribute to the improvement of internal coding standards. • Help with debugging, testing, and performance optimization. • Work with databases (e.g., MongoDB, PostgreSQL) to design and manage data models. • Stay updated with emerging trends in web technologies and suggest improvements.

CEQUENS is a leading global communications platform as a service (CPaaS, SaaS, AI) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team. CEQUENS is seekin a Junior Test Engineer to support the quality assurance process across web applications and APIs. You’ll work closely with developers and product teams to ensure reliable, scalable software Key Responsibilities - Design, write, and execute test cases and test plans - Perform manual and automated testing of web applications and APIs - Test backend services built with Node.js (RESTful APIs, microservices) - Identify, log, and track bugs using tools like Jira - Collaborate with developers to reproduce and resolve issues - Write and maintain automated test scripts - Participate in code reviews and sprint ceremonies (Agile/Scrum) - Perform regression, integration, and smoke testing - Assist in CI/CD pipeline testing processes

CEQUENS is a leading global communications platform as a service (CPaaS, SaaS, AI) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team. CEQUENS is seekin a Junior Test Engineer to support the quality assurance process across web applications and APIs. You’ll work closely with developers and product teams to ensure reliable, scalable software Key Responsibilities - Design, write, and execute test cases and test plans - Perform manual and automated testing of web applications and APIs - Test backend services built with Node.js (RESTful APIs, microservices) - Identify, log, and track bugs using tools like Jira - Collaborate with developers to reproduce and resolve issues - Write and maintain automated test scripts - Participate in code reviews and sprint ceremonies (Agile/Scrum) - Perform regression, integration, and smoke testing - Assist in CI/CD pipeline testing processes

CEQUENS is a leading global communications platform as a service (CPaaS, SaaS, AI) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team. CEQUENS is seeking a motivated and passionate Junior Full Stack Engineer with expertise in Node.js to join our dynamic engineering team. This role is perfect for individuals looking to kickstart their career in software development while contributing to cutting-edge communication solutions that serve global clients. You will work closely with senior engineers, gaining hands-on experience and mentorship while developing various web applications and services. We are looking for a motivated and enthusiastic Junior Full Stack Engineer with a focus on Node.js to join our growing development team. You will assist in designing, developing, and maintaining scalable web applications. This is an excellent opportunity for someone who is passionate about learning and growing in full-stack development. Key Responsibilities • Develop and maintain backend services using Node.js, Express, and related technologies. • Assist in building and improving frontend components using React, Vue, or similar frameworks. • Collaborate with senior developers, designers, and product managers to understand requirements and translate them into technical solutions. • Write clean, maintainable, and well-documented code following best practices. • Participate in code reviews and contribute to the improvement of internal coding standards. • Help with debugging, testing, and performance optimization. • Work with databases (e.g., MongoDB, PostgreSQL) to design and manage data models. • Stay updated with emerging trends in web technologies and suggest improvements.

CEQUENS is a leading global communications platform as a service (CPaaS, SaaS, AI) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team. CEQUENS is seeking a motivated and passionate Junior Full Stack Engineer with expertise in Node.js to join our dynamic engineering team. This role is perfect for individuals looking to kickstart their career in software development while contributing to cutting-edge communication solutions that serve global clients. You will work closely with senior engineers, gaining hands-on experience and mentorship while developing various web applications and services. We are looking for a motivated and enthusiastic Junior Full Stack Engineer with a focus on Node.js to join our growing development team. You will assist in designing, developing, and maintaining scalable web applications. This is an excellent opportunity for someone who is passionate about learning and growing in full-stack development. Key Responsibilities • Develop and maintain backend services using Node.js, Express, and related technologies. • Assist in building and improving frontend components using React, Vue, or similar frameworks. • Collaborate with senior developers, designers, and product managers to understand requirements and translate them into technical solutions. • Write clean, maintainable, and well-documented code following best practices. • Participate in code reviews and contribute to the improvement of internal coding standards. • Help with debugging, testing, and performance optimization. • Work with databases (e.g., MongoDB, PostgreSQL) to design and manage data models. • Stay updated with emerging trends in web technologies and suggest improvements.

CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team The Number Portability Specialist is responsible for the commercial, operational, and analytical management of Number Portability and Number Intelligence services, including MNP, HLR, and related mobile identity lookups. The role focuses on ensuring accuracy, availability, and monetization of portability data while maintaining strong relationships with clients, portability database providers, and signaling partners. This position requires deep understanding of number portability ecosystems, signaling flows, regulatory frameworks, and commercial models, combined with strong analytical and negotiation skills. Main Areas of Responsibility Number Portability Traffic Analysis & Optimization - Analyze MNP and HLR query traffic and operators to identify trends and growth opportunities. - Monitor query accuracy, latency, success rates, and availability to ensure SLA compliance and service reliability. - Detect and mitigate data inconsistencies, routing inefficiencies, abuse, and revenue leakage related to portability lookups. - Optimize query routing and vendor selection to balance cost efficiency, coverage, and performance.   Carrier & Database Provider Relations - Manage relationships with MNOs, portability database operators and signaling providers. - Negotiate commercial terms, pricing models, data access agreements, and capacity commitments for MNP and HLR services. - Coordinate onboarding and certification of new portability databases and operator connections.   Revenue Strategy & Business Enablement - Upsell to existing Customers Portfolio - Onboarding of the new Customers, providing new streams of Revenue - Define and maintain pricing strategies for number portability and lookup services by market, query type, and SLA level. - Identify other business opportunities and provide feedback about the product - Contribute to product packaging and go-to-market strategy for portability-based solutions.