Cennox

• Provide administrative and operational support to the Project Management team • Help coordinate project activities from start to finish • Track project progress, maintain documentation, and communicate with internal teams and vendors • Ensure project information is accurate and up to date • Support Project Managers with the day-to-day coordination of assigned projects • Monitor project status and follow up on missing information or required updates • Prepare reports, spreadsheets, and project updates for leadership

Role Description Cennox provides the independence of field entrepreneurship paired with a stable paycheck, paid training, and consistent local work. We have immediate openings for self-driven technicians in Madison and the surrounding areas. Qualifications - Strong mechanical/electrical aptitude and smartphone proficiency. - Working knowledge of Microsoft Word, Outlook, and Excel. - Highly disciplined to work independently and meet deadlines. - Valid driver’s license, clean driving record, and a reliable, insured vehicle. - High school diploma/equivalent (trade school is a plus). - Previous field repair or electrical experience is preferred. Requirements - Ability to lift and move 50+ pounds. - Ability to carry and climb a 10-foot ladder. - Ability to stand for long periods and drive extensively each day. - Comfortable working indoors and outdoors in all weather conditions. - Good hand-eye coordination and vision correctable to 20/20. Benefits - Highly flexible work hours. - Rapidly expanding national company. - Daily local travel with mileage reimbursement. - Company-provided tools, uniforms, and Android smartphone. - Health, vision, dental, and life insurance (after 60 days). - 401(k) eligibility after one year of employment. Company Description Cennox is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. As part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application. Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit www.e-verify.gov . Key Responsibilities - Clean, detail, and sanitize ATMs, kiosks, and bank vault surfaces. - Inspect electrical components, perform minor refurbishments, and replace lighting. - Conduct ADA inspections, alarm surveys, and site measurements. - Execute software updates and complete digital site surveys. - Take detailed photos of completed work and manage digital paperwork. - Remove graffiti/stickers and clear trash within a 10-foot radius of machines.

• General clerical duties as assigned to support department • Data administration • Data entry • Prepare and distribute reports timely and accurately • All other duties as assigned

• Provide guidance and support to your technicians while keeping your technicians on track to meet regular production goals • Overseeing operational expenses and meeting monthly budget goals by enacting cost-effective production action plans • Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals • Manage and monitor monthly field production, workflow, and deadlines • Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary • Prepare weekly production reports for review by supervisor • Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary • Utilize a proprietary website to manage the successful completion of thousands of work orders each month • Aid in routing and scheduling of work for your technicians and review for cost effectiveness and manpower feasibility • Cultivate and track technicians’ work progress • Manage special projects within the region and the manpower that is assigned them • Act as liaison between your team and headquarters to create effective resolutions to field issues • Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc) • Oversee the development and training of your team • Coordinate with Recruiting, HR, Training, Parts, etc to successfully hire and onboard new technicians • Maintain an understanding of all varieties of work currently undertaken by Cennox • Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances • Perform other duties as assigned

• Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals. • Manage and monitor monthly field production, workflow, and deadlines. • Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary. • Prepare weekly production reports for review by supervisor. • Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary. • Utilize a proprietary website to manage the successful completion of thousands of work orders each month. • Aid in routing and scheduling of work for your technicians and review for cost effectiveness and manpower feasibility. • Cultivate and track technicians’ work progress. • Manage special projects within the region and the manpower that is assigned them. • Act as liaison between your team and headquarters to create effective resolutions to field issues. • Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc). • Oversee the development and training of your team. • Coordinate with Recruiting, HR, Training, Parts, etc to successfully hire and onboard new technicians. • Maintain an understanding of all varieties of work currently undertaken by Cennox. • Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances. • Perform other duties as assigned.

• Process payroll on a biweekly schedule including multiple pay cycles using ADP. • Accurately calculate wages, deductions, overtime, bonuses, and commissions. • Ensure compliance with federal, state, and local payroll laws. • Prepare and distribute detailed reports to relevant departments. • Serve as the primary point of contact for employee inquiries regarding payroll. • Maintain and update payroll systems with employee information, pay structures, and tax settings.

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact. • Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel. • Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations. • Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner. • Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. • Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. • Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.

Position Summary: The IT Incident Manager is responsible for the end-to-end coordination and management of all incoming support requests across the organization’s IT tracking systems. This role ensures incidents are properly triaged, prioritized, assigned, and resolved within agreed SLAs. The ideal candidate is a detail-oriented leader with strong analytical skills who can evaluate severity, ROI, and completeness of requests and collaborate across multiple IT functions—including traditional IT support, software development, and ERP configuration/support. Duties and Responsibilities: - Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders). - Validate request completeness and ensure all required details are captured. - Assess each incident for severity, business impact, and completeness. - Determine appropriate priority based on facts provided in the incident. - Identify incidents vs. enhancements and route accordingly. - Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications). - Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets. - Analyze incident trends, root causes, and recurring issues; propose problem management initiatives. - Partner with teams to improve incident prevention, monitoring, alerting, and automation. - Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support. - Collaborate with Product Owners and Business Analysts to align incident handling with business priorities. Skills and Requirements: - 3–5+ years of experience in Incident Management or Service Desk. - Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB). - Proven ability to assess severity, business impact, and ROI to prioritize effectively. - Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders. - Strong organizational skills and attention to detail; comfortable managing multiple concurrent incidents.

Solutions Architect Cennox Solutions Architects are trusted advisors to Cennox prospects and clients, showing how Cennox Retail Solutions addresses their business requirements. Solutions Architects are responsible for analyzing the prospect's current cash management processes and developing an ROI for the retail solution by creating a future state process while implementing a retail solution. Solutions Architects are Subject Matter Experts on Cennox Recyclers and will support Demos of the recyclers both in person and virtual. Job Description: The Solutions Architect helps drive value and change management with prospects and clients. By applying solution selling and recycler adoption experience from planning to implementing, the Solutions Architect supports and enables successful adoption of Cennox Recyclers. Solutions Architects work collaboratively with Cennox’s customers across segments, including sales, product management, and marketing organizations. This role provides technical guidance, process adoption, and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to successfully deploy recyclers with customers by becoming the trusted advisor. The ideal candidate must be self-motivated and have a proven record of accomplishment in recycling technology or retail operations. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Objectives: - Develop a full understanding of Cennox Recycler and Cash Automation Solutions and becoming a Subject Matter Expert - Develop an understanding of various cash management processes within Retail, Grocery, C-Store, QSR, Gaming etc. Responsibilities: - Conduct both the hardware and software demonstrations from the customer experience studio in-person and/or remotely via live video. - Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. - Perform onsite Cash Ecosystem, Current Process, and Time and Motion Studies at client locations and create an ROI/Business Case for the customer. - Collaborate with the sales team to support and execute a sales strategy to exceed revenue targets through the adoption of Cennox Recyclers. - Be Responsible for supporting prospects during a Proof of Concept (POC) to ensure successful evaluation of the stated business goals. - 2 to 3 days on-site POC training and hand holding on both the device and process change - Build deep relationships with people within customer environments to enable them to be Cennox advocates. - Support trade shows as technical SME to set-up, test, and be on-call as needed for device of software issue resolutions - Serve as the customer advocate to Cennox teams, including Product, Sales, and Marketing. - Maintain specialty competency in Cash Recyclers and Retail Cash Management related to Cennox’s market focus through training, certification, and creating working examples for reuse internally and by customers and partners. - Design Device/User Configuration based on customer requirements. - Setup Customer/Device/User requirements in the Cennox Portal / Devices - All other duties as assigned. Physical Requirements: - Ability to sit and stay focused for long periods of time - Vision correctable to 20/20 - Finger dexterity for keyboarding and computer usage

• Analyze prospect's current cash management processes • Develop ROI for retail solution • Support Demos of recyclers • Drive value and change management • Collaborate with sales, product management, and marketing • Provide technical guidance and process adoption • Help shape and execute strategy for recycler deployment • Conduct hardware and software demonstrations • Engage with customers for technical expertise