Blackhawk Network

Role Description We are looking for a seasoned sales executive who can bring their experience in Enterprise Sales allowing for effective engagement with key partners at several levels. You will build and execute the strategy to capture net new customers and deepen existing partnerships. This position is responsible for developing growth strategies and driving revenue with our largest most strategic clients and partners. - New business growth targeting a specific set of new “logos” and selling strategic programs into those accounts. - Build and execute strategy to grow the commercial and strategic relationships with our largest clients. - Develop relationships and credibility required to effectively convey the value of BHN’s solutions and vision to C-level executives. - Skillfully manage a complex sales environment utilizing excellent negotiation, relationship, and presentation skills. - Strong collaboration with internal stakeholders across BHN to achieve desired results. - Achieve strong customer satisfaction scores from clients. - Provide strong administration skills to report sales/client activity. Qualifications - Bachelor’s degree preferred or equivalent experience. - 3+ years of experience in business development, focused on targeting and driving progress with Fortune 500 companies. - Highly effective communication and relationship building skills with our internal leadership team, international team, and important cross-functional teams in our corporate and international offices. - Experience in solution-based selling to sales, marketing, and procurement senior executives and C-level executives. - Superior relationship building skill with a passion and hunger to win. - Experience negotiating complex contracts and achieving terms which are favorable to BHN. - Proficient in MS Office Suite and salesforce.com (or other CRM tool). - Proven and documented track record of sales success (top quartile performer). - Ability to travel 25-50% of the time to visit clients and attend tradeshows. - Executive presentation skills; including in-person, written, and verbal. - Demonstrated curiosity and adaptability in emerging technologies, with experience implementing and utilizing AI tools to enhance work, improve processes, or deliver measurable results. Benefits - Pay is based on several factors including but not limited to education, work experience, certifications, etc. - 401k with employer match. - Medical, dental, and vision insurance. - 12 paid holidays in the year 2026. - Sick pay accrual according to state law. - Parental leave. - Life insurance. - Disability insurance. - Accident and illness insurance. - Health and dependent care flexible spending accounts. - Wellness benefits. - Flexible time off for all full-time employees.

• Own the inbound demand gen strategy for Direct Solutions — paid search and SEO as primary channels, LinkedIn ads as supporting channel — and partner with the demand gen team on execution, budget allocation, and channel mix. • Own the Direct Solutions web experience: website pages, landing pages, and conversion paths. • Continuously test and iterate on messaging, layout, and CTAs to improve qualified lead conversion. • Drive the prospect email program — nurture flows, transactional buyer outreach, and standard-program prospect campaigns — in partnership with demand gen and lifecycle teams. • Develop in-product guides and explainer videos to support self-serve evaluation and reduce friction in the buyer journey for transactional and standard-program use cases. • Develop quarterly campaign plans and briefs; manage execution through campaign managers and creative partners. • Understand and own your target audience — SMB and mid-market buyers of transactional gift card orders and standard incentive programs — and refine ICP definitions based on inbound lead patterns and sales feedback. • Host and present plans quarterly to stakeholders, with time for pitchbacks and adjustments based on performance, strategy shifts, and economics. • Partner with product marketing to develop and maintain the messaging framework specifically for the Direct Solutions audience, including: Ideal Customer Profiles (ICPs) for transactional buyers and standard-program buyers, Buyer personas, pain points, and the triggers that bring them inbound, Competitive landscape and differentiated positioning at the SMB/mid-market end of the market, Objection handling, and value articulation, Product differentiation tailored to self-serve and standard-program use cases. • Own the end-to-end Tango prospect experience for this segment — what the journey looks like by use case, what's working, where prospects drop off, and how we compare to competitors. • Ensure consistent messaging across all digital touchpoints — ads, website, landing pages, email, and in-product content. • Collaborate with the customer experience and existing customer marketing managers to ensure a cohesive messaging approach from new prospect through existing customer flows. • Drive the creation of high-impact assets including product videos, website updates, and testimonials/case studies in collaboration with internal teams. • Act as the day to day point of contact with Direct Solutions Sales teams, understand prospect conversations & sales needs. • Establish a tight feedback loop with the Direct Solutions sales team on inbound lead quality — what's converting, what's not, and which audiences/keywords/messages are bringing in the wrong fit. • Use that feedback to continuously adjust website, landing page, and ad messaging to bring in the right audience and improve downstream conversion. • Provide light-touch sales enablement — talking points, objection handling, and updated collateral — proportional to the standard, non-customized nature of these deals. • Partner with demand gen to track full-funnel performance — paid search and SEO traffic, landing page conversion, MQL volume and quality, SQL conversion, pipeline contribution, and revenue impact. • Run ongoing tests on ad copy, landing page messaging, and email sequences to improve conversion rate and lead quality. • Own the lead qualification and routing strategy with sales, ensuring marketing-generated leads are followed up efficiently and convert to closed-won. • Align weekly with Direct Solutions sales on lead quality and pipeline health; report monthly to broader stakeholders on performance and optimization plans.

Title: Collections Analyst II Location: Remote, United States Department: Accounting & Finance Job Description: About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. Overview: Reporting to the Accounts Receivable Manager, the Collection Analyst II is responsible for managing the collection activities related to customer accounts. This remote position will support the expanding incentives business within our world-class shared services accounting department. The role involves monitoring and collecting partner accounts to ensure timely payment in accordance with contract terms. The ideal candidate will possess effective communication and interpersonal skills, collaborating across business functions to identify root causes of payment delays and implement effective solutions to mitigate future issues. Additionally, proven experience in managing key accounts and driving process improvements is required. Responsibilities: - Monitor Accounts Receivable aging and manage customer accounts. Identify overdue balances and contact customers using multiple communication methods to address matters related to the outstanding debt, including account discrepancies, billing errors, and payment term verification. Review and reconcile customer account balances, performing detailed analysis at the invoice level. - Identify and resolve discrepancies between customer records and BHN billing to accurately determine root causes and implement effective solutions. - Coordinate with both external and internal business partners to address and resolve billing inquiries. - Prepare and maintain comprehensive summary and detailed collection notes for regular Accounts Receivable aging reviews with management. - Provide support with customer payment applications, Accounts Receivable reporting, and related accounting close activities as required. Qualifications: - Minimum Associates Degree in Accounting, Finance or business or related experience. - Minimum +2 years’ experience in accounts receivable collections and related activities. - Experience with ERP System, Microsoft Dynamics a plus. - Proficient in Microsoft Office with strong Excel skills. (Vlookup, Pivot Tables, Formulas). - Experience working in a high transaction volume environment and ability to analyze and manipulate large data files. - Strong interpersonal skills with a focus on delivering best in class customer service to internal and external customers. - Possess a high degree of initiative, self-motivation, and resourcefulness to meet schedules and deadlines. - Strong analytical and problem-solving skills. Superior organizational skills with excellent attention to detail. - Team player who is adaptable in a high-growth, rapidly changing environment. - Enjoys a fast-paced learning environment and has an ability to understand processes end to end. - Excellent verbal, written communication, and interpersonal skills. We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits: Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): Non-Exempt, Hourly Rate: $19.35/hr - $24.69/hr Salary Range for California Residents Only: Non-Exempt, Hourly Rate: $24.70/hr - $31.50/hr Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, and wellness benefits. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.

Role Description Blackhawk Network is where innovation meets opportunity, as a global leader in branded payments and prepaid products. Blackhawk Network specializes in pioneering solutions that empower businesses to engage and reward their customers with unparalleled flexibility and convenience. At the heart of our success lies the pivotal role of our Sr. Client Development Managers, who serve as the driving force behind forging and nurturing crucial relationships with our enterprise clients. - Develop and nurture strong relationships with existing partners. - Be the primary point of contact for client organizations, ensuring exceptional service and support. - Proactively engage with partners to understand goals, challenges, and opportunities. - Monitor client performance and satisfaction, proactively addressing any issues or concerns. - Drive revenue growth through upselling, cross-selling, and innovative partnership strategies. - Ensure contractual obligations are met and compliance standards are upheld. - Collaborate to develop strategic plans for each client, aligning objectives and initiatives. - Identify new partnership opportunities that align with the company goals and market trends. - Analyze market dynamics and competitor activities to inform strategic decision-making. - Leverage data and metrics to measure performance, track progress, and identify areas for improvement. - Facilitate effective communication and collaboration between internal and external parties. - Conduct regular meetings, presentations, and business reviews with clients and internal stakeholders. - Coordinate cross-functional initiatives to deliver comprehensive solutions that meet client needs. - Stay informed about industry trends, regulations, and technological advancements relevant to the payments landscape. - Provide insights and recommendations to internal stakeholders and partners based on market intelligence and competitor analysis. Qualifications - 8+ years of proven track record of success in relationship management, preferably within the payments industry. - Strong understanding of payment processing technologies, trends, and regulatory environment. - Exceptional communication and negotiation skills, with the ability to influence and persuade stakeholders at all levels. - Strategic thinker who can identify opportunities, develop actionable plans, and execute effectively. - Results-oriented mindset, focusing on driving revenue growth and achieving business objectives. - Collaborative team player who can work effectively across departments and functions. - Analytical skills to interpret data, identify insights, and make data-driven decisions. - Customer-centric approach with a dedication to delivering exceptional service and value to partners and interacting with C-level executives. - Bachelor’s degree. - 25% Travel. - Demonstrated curiosity and adaptability in emerging technologies, with successful implementation of AI tools to enhance work and processes. Benefits - OTE for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): up to $211,500.00. - Pay is based on several factors including but not limited to education, work experience, certifications, etc. - 401k with employer match. - Medical, dental, and vision insurance. - 12 paid holidays. - Sick pay accrual according to state law. - Parental leave. - Life insurance. - Disability insurance. - Accident and illness insurance. - Health and dependent care flexible spending accounts. - Wellness benefits. - Paid time off for all full-time employees.

Title: Strategic Relationship Manager I Location: Remote, United States Department: Sales & Business Development Job Description: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. Overview: The Strategic Relationship Manager (SRM) is a key leader responsible for driving the digital and commerce strategy of the organization. This client-facing role focuses on building and maintaining strong partner relationships to drive revenue growth through branded payment solutions, including gift cards, digital rewards, and emerging payment innovations. The SRM works cross-functionally with internal teams and external retail and digital partners to develop strategies, manage initiatives, and execute programs that expand distribution, enhance customer experience, and strengthen brand presence across both digital and in-store channels. This role plays a critical part in developing and executing comprehensive go-to-market initiatives that grow online and in-store gift card share, elevate the customer experience, and advance the company’s overall digital capabilities. The SRM collaborates across Product, Marketing, Operations, and Finance to align commerce efforts with broader business objectives, ensuring seamless integration of technology, marketing, and customer engagement to deliver measurable growth. Responsibilities: - Lead the digital commerce strategy for key partners, driving growth through branded payment solutions including gift cards, digital rewards, and loyalty integrations. - Build and manage partner relationships, ensuring alignment on goals, performance, and long-term strategic vision. - Collaborate cross-functionally with Product, Marketing, Sales, IT, and Finance to deliver seamless, innovative programs across both digital and in-store channels. - Enhance the partner and customer experience by optimizing the digital journey, improving conversion, and advancing omni-channel engagement. - Leverage data and insights to guide decision-making, monitor KPIs, and build annual growth plans and performance playbooks for key accounts. - Champion marketing and brand excellence, ensuring consistent positioning and strong retail and digital presence across distribution partners. - Stay ahead of industry trends and emerging technologies to identify opportunities for innovation and differentiation within the commerce ecosystem. Qualifications: Knowledge and Skills Required - Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills - Ability to apply creative thinking to the sales process - Ability to understand and manage details of programs and explain key elements to partners and internal teams - Proven ability to think strategically, formulate action plans and sell them through to management - Ability to build trust with partners - Ability to learn and communicate complex and intangible product concepts that are still in development - Excellent interpersonal skills, time management, and multi-tasking abilities - Ability to prioritize and manage numerous projects on tight deadlines with limited direction. - High degree of initiative and keen sense of urgency Experience and qualifications - Bachelor’s degree in Business, Marketing, Commerce, or related field required - Experience leading growth accounts - Experience managing short- & long-term road maps - Extensive experience working with and managing some of the organization's most important partners - Proven experience in a digital leadership role. - Strong strategic thinking and business acumen. - Excellent leadership and communication skills. - Demonstrated success in driving and achieving business goals. We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits: OTE for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): Up to $92,000.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• New business growth. • Targeting a specific set of new “logos” and selling strategic programs into those accounts. • Build and execute strategy to grow the commercial and strategic relationships with our largest clients. • Develop relationships and credibility required to effectively convey the value of BHN’s solutions and vision to C-level executives. • Skillfully manage a complex sales environments utilizing excellent negotiation, relationship and presentation skills. • Strong collaboration with internal stakeholders across BHN to achieve desired results. • Achieve strong customer satisfaction scores from clients. • Provide strong administration skills to report sales/client activity.

Title: Sr. Lead Generation Specialist Location: Remote, United States Department: Sales & Business Development ID 2026-26419 Category Sales & Business Development Position Type Full Time Location : Locatio US-Remote About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. Overview: Join our Mid-Market and SMB sales team as a dynamic Sr. Lead Generation Specialist. Reporting to the Sales Development Leader, you'll collaborate with Marketing and Business Development to generate and qualify sales pipeline. If you're passionate about winning and have proven success in an SDR to AE partnership role, experience in a SaaS-based sales or Incentive Program, we want to hear from you! Responsibilities: - Conduct outbound prospecting via phone, email, and social media to introduce Blackhawk Network's offerings - Collaborate with Business Development Managers to set up introductory calls and seamlessly hand off leads - Support marketing campaigns with timely follow-ups and execute outbound communication cadences - Articulate business benefits, respond to objections, and identify sales opportunities - Work closely with sales stakeholders to strategize on prospect accounts, prioritization, and lead hand-off - Utilize CRM and SalesLoft for accurate activity recording and lead acceptance management - Expertly use sales technology to personalize communications and maximize outreach success - Share best practices, meet and exceed KPIs Qualifications: - 4+ years of SDR to AE handoff sales experience, preferably in software or technology - Experience in Payments, Incentives, Loyalty, or Financial Technology is a plus - Proficiency in Salesforce, Microsoft Dynamics 365, SalesLoft, Zoominfo, LinkedIn Sales Navigator, Gong - Excellent communication skills for effective liaison with senior stakeholders - Results-driven, tenacious, and a strong team player - College degree preferred - Up to 25% annual travel We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits: Non-exempt, Hourly Rate: $26.45/hr - $28.85/hr plus commission; OTE $85K-$90K Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, and wellness benefits. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.

• Lead complex fraud investigations from intake through resolution • Identify and connect fraud activity across multiple vectors and data sources • Manage a structured case tracking system • Build and maintain a law enforcement referral pipeline • Continuously refine investigative methodology as the threat landscape evolves • Build and maintain surveillance workflows to detect emerging fraud patterns • Manage ongoing risk advisory relationships with retail partners • Design and operationalize new risk management capabilities

Title: Sr. Director, Demand Generation Location: Remote, United States Department: Marketing Job Description: ID 2026-26357 Category Marketing Position Type Full Time Location : Location US-Remote About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. Overview: Blackhawk Network (BHN) is seeking a Sr. Director, Demand Generation to lead the teams and programs that drive pipeline and revenue across our two distinct go-to-market motions — Enterprise and Direct Sales. This is a senior leadership role with direct accountability for marketing's contribution to new revenue, owning the full demand generation engine from digital acquisition and paid media through account-based programs and web experience. You will lead two teams — Website Strategy and Digital Marketing — and work in close partnership with the Head of Strategic Marketing and Head of Marketing Data & Operations as peers on the broader NA B2B Marketing leadership team. This role reports to the Head of NA B2B Marketing. The ideal candidate is an analytically rigorous demand generation leader with a strong bias for action — equally comfortable setting ABM strategy for Enterprise accounts and optimizing inbound conversion funnels for SMB self-serve and direct sales. Responsibilities: Enterprise Demand Generation - Own marketing's contribution to Enterprise pipeline — both marketing-sourced and marketing-influenced — across BHN's business units - Lead account-based marketing (ABM) strategy and execution: target account selection, multi-channel campaign orchestration, and retargeting/pipeline progression programs - Partner with sales leadership to align on target account lists, pipeline coverage goals, and handoff criteria - Leverage intent data platforms to identify in-market accounts, prioritize outreach, and measure program impact - Oversee LinkedIn and paid media programs targeting mid-market and Enterprise buyers across awareness, consideration, and pipeline stages Direct Sales Demand Generation - Own marketing's contribution to Direct Sales new revenue — all inbound leads for the Direct Sales team originate from this function - Drive inbound acquisition strategy for BHN Tango, including paid search, SEO/content alignment, and conversion rate optimization for online sign-ups, bulk gift card inbound sales, and sales demos - Optimize the full inbound funnel from first touch through qualified lead handoff, with a focus on volume, lead quality, and cost efficiency - Partner with Sales leaders and Sales Operations to track lead conversion through the entire funnel to revenue, and incorporate sales feedback on lead quality into targeting and campaigns - Partner with Product to optimize conversion and activation for online sign-ups, improving overall value for these accounts Website Strategy & Performance - Provide strategic leadership to the Head of Website Strategy and their team, who manage development and roadmap for blackhawknetwork.com and tangocard.com - Set the strategic direction for web as a demand generation channel — ensuring the sites are optimized for conversion, SEO/AEO performance, visitor engagement, and pipeline contribution across both Enterprise and Direct Sales motions - Hold the team accountable to web KPIs including organic traffic, engagement, conversion rates, and pipeline sourced from web - Manage relationships with SEO and AEO agencies, working with Strategic Marketing and content teams to improve performance Digital Marketing & Paid Media - Lead the Head of Digital Marketing and their team, who manage paid search, LinkedIn campaigns, agency relationships, organic social (LinkedIn), and online reputation (Trustpilot, G2) - Set performance standards and investment priorities across paid channels; ensure agency oversight is rigorous and ROI-accountable - Drive LinkedIn strategy across both paid campaigns and organic presence, with increasing sophistication in ABM targeting and audience segmentation - Own online reputation strategy across review platforms, ensuring BHN and Tango maintain strong presence in channels that influence buyer consideration - Identify opportunities to leverage new tools and data platforms to improve targeting, expand audiences, and optimize performance Analytics, Reporting & Optimization - Define and own the demand generation KPI framework: Direct Sales new revenue (inbound), Enterprise pipeline sourced and influenced, channel ROAS, CPL, and funnel conversion rates - Partner with the Head of Marketing Data & Operations on attribution, funnel reporting, and MTA to ensure demand gen performance is accurately measured and credibly reported to leadership - Synthesize campaign performance, pipeline contribution, and channel insights into clear, executive-ready narratives for sales leadership and cross-functional stakeholders — connecting marketing activity to revenue outcomes in language that resonates with sales - Drive a culture of testing and continuous optimization across channels, campaigns, and web experience - Manage demand generation budgets within plan; contribute to marketing's FP&A process by providing demand gen inputs to LTV, CAC, and ROAS modeling in partnership with Finance Qualifications: - 12+ years of B2B demand generation experience, with at least 3+ years in a senior leadership role managing multiple teams - Demonstrated success driving results across both Enterprise/mid-market (ABM, upper-funnel LinkedIn, intent-driven programs) and SMB/Direct (inbound acquisition, paid search, conversion optimization) motions - Strong command of paid media strategy — search, LinkedIn, programmatic — including agency management and performance accountability - Experience with ABM platforms and intent data tools (6sense, Factors.ai, Bombora, or equivalents) - Deep familiarity with web as a demand gen channel — SEO/AEO, CRO, and pipeline contribution from organic and direct traffic - Proficiency with HubSpot and Salesforce for pipeline reporting, campaign attribution, and funnel analysis - Analytically rigorous with the ability to connect campaign activity to revenue outcomes and present credibly to executive leadership - Exceptional communicator with the ability to synthesize complex performance data into clear, compelling narratives for sales leadership and executive audiences — translating marketing metrics into revenue impact and business context - Strong cross-functional collaborator — comfortable working alongside sales, RevOps, Finance, and peer marketing leaders We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits: Salary Range for California Residents Only: $211,990.00 to $296,800.00 Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $170,790.00 to $239,121.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.

Role Description We're looking for a technically hands-on Manager to lead BHN's global web development team and own delivery of digital programs across our multi-CMS ecosystem. You'll operate as the execution counterpart to a US-based Head of Website, translating roadmap priorities into structured delivery while directly managing a team of India based web developers and external agency partners. This role blends engineering leadership with program management — you're equally comfortable reviewing a Drupal deployment and running a cross-functional sprint review. Responsibilities - Team Leadership - Directly manage and develop a team of 3–4 web developers and/or digital specialists - Set technical standards, conduct code/QA reviews, and own team capacity planning - Partner with US-based marketing leadership on roadmap prioritization and resourcing - Web Development & Delivery - Own development delivery across Drupal, Webflow, and WordPress environments - Lead QA and pre-production reviews covering functionality, UX, SEO, accessibility, and analytics instrumentation - Manage external agency relationships, SOWs, SLAs, and deliverable quality - Program Management - Develop and maintain project plans, RACI matrices, and risk mitigation strategies - Manage ticket queues, intake processes, and SLA compliance across global requestors - Oversee translation and localization workflows across multiple markets - Partner with CRO and analytics teams to implement A/B and multivariate tests Qualifications - 8–12 years in web development or digital technology roles, with at least 3 years in a team lead or people management capacity - Strong hands-on experience with Drupal, Webflow, and/or WordPress (theming, configuration, deployment) - Proven ability to manage both technical teams and external agency partners - Solid PM fundamentals — sprint planning, RACI, risk management, stakeholder communication - Familiarity with QA/UAT processes, web accessibility (WCAG), and SEO best practices Preferred - Experience in a GCC or US-headquartered global team structure - Familiarity with martech integrations (analytics, CRO tools, CDP/CRM) - PMP, Scrum Master, or Agile certification - Knowledge of CI/CD pipelines, Git workflows, and web performance optimization EEO Statement Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.