BioScript Solutions

• Be responsible for the entire coordination of the patient journey • Occasional travel for on-site clinic visits • Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program • Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits • Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment • Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs • Coordinate clinic appointments and drug deliveries within timelines • Foster and build relationships with patients and key health care providers • Implement best practices as required in an effort to maximize a patient's access to drug coverage • Coordinate with pharmacy processes required once funding has been obtained • Apply an in-depth knowledge of public / private funding systems • Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST

• Prepare, review, and/or edit various forms of correspondence such as letters, invoices, presentations, publications, and reports • Data entry and general administrative duties • Maintain a high level of confidentiality in all interactions • Organize, maintain, and coordinate office records and files • Photocopy, fax, scan and organize documents for distribution, mailing, binding, and filing • Accurately and appropriately file correspondence, invoices, and receipts • Reporting AEs and PQCs • Experience in reimbursement processes (private, public, and federal funding)

• Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s). • This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff. • The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s). • Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved. • Influential leadership of program staff across Canada. • In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement. • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting. • In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material. • In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties. • Participate/lead in respective client meetings and day to day client communications. • Participate as directed by the Program Manager in any special projects. • Make recommendations for changes in operations and assist in the execution of these changes. • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls. • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

• Translate enterprise strategy into clear regional priorities and execution plans, ensuring alignment across all clinic sites throughout BC • Lead and optimize financial and operational performance across the region, with accountability for EBITDA, KPIs, and sustainable growth • Provide strong financial stewardship by overseeing supply and equipment budgets, implementing controls, and ensuring disciplined resource allocation • Partner with commercial teams to identify and advance business development opportunities, regional partnerships, and service expansion initiatives • Apply strong understanding of the BC healthcare and operational landscape to lead operational readiness for new technologies, therapies, and services with minimal disruption • Ensure a consistently exceptional patient experience and high clinical service standards across all clinics • Lead incident reviews, audits, and structured quality improvement initiatives, translating findings into meaningful clinical and operational improvements • Foster a culture of compliance, innovation, and continuous improvement, grounded in evidence, standards, and best practices • Leverage patient feedback, insights, and data to guide service evolution and quality priorities • Build and develop strong clinic leaders by setting and reviewing SMART goals that clearly connect individual and team performance to regional strategy • Coach, mentor, and empower leaders and teams—supporting high performance while addressing challenges with clarity, empathy, and accountability • Champion ongoing training, professional development, and leadership capability to support current performance and future growth • Lead regional recruitment efforts and shape a consistent, high-quality onboarding experience across clinics • Act as a key regional voice in strategic initiatives, bringing clinic-level insight and operational perspective to enterprise decision-making • Collaborate with internal partners to align clinic operations, financial performance, and growth initiatives • Ensure safety events and quality concerns are addressed with rigor, transparency, and follow-through, reinforcing trust and accountability

• The Program Manager will support an Oncology Patient Support Program within the NavieGo portfolio, partnering closely with internal teams and external stakeholders to ensure program success. • Ensuring the program is designed and implemented as per sponsor’s strategic direction; • Ensuring all program sponsor’s needs are being met; • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction; • Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer); • The design, evolution and delivery of all program reporting; • Ongoing evaluation of program strengths, weaknesses and potential areas for improvement; • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting; • Participate/lead in respective client meetings and day to day client communications; • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process; • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance; • Provide support, guidance, and leadership to the team, • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities; • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients; • Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program; • Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians; • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs; • Coordinate with dispensing pharmacy and injection training sites once funding has been obtained; • Acquire in depth knowledge of public / private and federal funding mechanisms; • Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms; • Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers; • Responding promptly and professionally to physician enrolment requests; • Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.

• Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff; • Mentor, coach and direct a regional team in providing best in class customer experience and operational execution; • Daily monitoring of team activities and performance; • Create and maintain regionals specific training for drug and reimbursement as market landscape evolves; • Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues; • Analyze program metrics and create a plan of action to proactively address issues; • Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager; • Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner; • Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; • Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization; • Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.); • Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services; • Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings; • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

• Lead, coach, and develop Regional Clinic Managers • Own operational performance across the regional clinic portfolio • Partner with finance to manage the regional P&L and identify variance drivers • Serve as the senior operational voice for the regional clinic network

Role Description The Clinical Excellence & Quality Coordinator is a newly created role responsible for providing administrative and operational support across a range of Clinical Excellence & Quality activities. As a key member of the Clinical Excellence & Quality team, this role supports the coordination of quality compliance, documentation readiness, and reporting of information that enables internal stakeholders, clinic operations, and quality initiatives across the network. This is an execution-focused role requiring precision, strong organization, and the ability to independently manage high-volume administrative work while maintaining accuracy and timeliness. With 100+ clinics delivering infusion and injection services across Canada, the Coordinator plays a key role in supporting the preparation, reconciliation, and communication of compliance data, ensuring internal stakeholders have clear, reliable visibility to status, risks, gaps, and clinic-level readiness. The right candidate brings structured thinking, strong documentation skills, and comfort working in a regulated healthcare environment. Qualifications - Post-secondary education in health administration, business administration, nursing, or a related field - 2–4 years of experience in a coordination, quality, compliance, or administrative role within a healthcare, regulated, or clinical environment - Experience managing and maintaining structured datasets (e.g., spreadsheets, reporting tools, or databases) involving complex, multi-variable information - Demonstrated ability to prepare and organize documentation packages for audits, accreditation reviews, or regulatory submissions - Experience in specialty pharmacy, infusion therapy, homecare, or a multi-site clinical environment - Experience working with learning management systems (LMS) or compliance-related reporting platforms - Exposure to quality management systems, ISO documentation practices, or clinical quality frameworks Requirements - Strong organizational skills and attention to detail, with a demonstrated commitment to accuracy and consistent follow-through in high-volume work - Ability to work independently on complex, multi-step administrative tasks while maintaining accuracy and meeting timelines - Strong written communication skills, with the ability to produce clear, professional documentation, summaries, and correspondence - Proficiency with Microsoft Office applications, including Excel, Outlook, Visio, Word, and Power BI - English proficiency is required to effectively communicate with stakeholders - Bilingualism (French and English) may be required for this position depending on the specific role, location, and the needs of the organization. Benefits - A structured, consistent work environment that supports focus, organization, and balance - so you can perform at your best while maintaining time outside of work. - We’re committed to your professional development. With access to training and continuous learning, you’ll stay at the forefront of the healthcare sector and enhance your analytical skills. - Our collaborative culture thrives on teamwork, where employee feedback drives us to be better every day. From local activities to national initiatives, we engage our employees in creating meaningful change in the healthcare field. Company Description At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact.

• Quality Event Management (Incidents / Deviations / Investigations) Lead intake, triage, and tracking of quality events (incidents and deviations), ensuring accurate classification, risk assessment, escalation, and on-time initiation of investigations. • CAPA Management (Corrective and Preventive Actions) Own CAPA governance from initiation through closure: ensure appropriate linkage to incidents/deviations/audit findings/complaints, clear problem definition, risk-based prioritization, and compliant documentation. • Change Control Management Lead the change control process for operational, procedural, system, supplier, and material changes: ensure changes are appropriately documented, risk assessed, and reviewed/approved by required stakeholders. • Data Insights, Metrics, and Continuous Improvement Own QA Operations performance reporting (KPIs/KRIs) including event volume and aging, investigation and CAPA cycle time, effectiveness, recurrence, and change control throughput; ensure data quality and consistent definitions. • Maintain inspection/audit readiness for QA Operations processes by ensuring procedures, training, and records support consistent execution.