Role Description We are looking for a highly organized and people-focused Program Manager to support the day-to-day operations of one of our client communities. This role blends customer success, operations, and community engagement, making it ideal for someone who enjoys creating smooth client experiences while managing key backend logistics. - Community & Client Engagement - Oversee the client's Skool community group, ensuring questions are answered and engagement is high. - Act as a key point of contact for community members, offering timely support and consistent communication. - Track client needs, feedback, and overall satisfaction to improve retention and experience. - Scheduling & Coordination - Schedule and manage program-related emails, including reminders, updates, and event notifications. - Coordinate and organize live events, group calls, and coaching sessions, ensuring all logistics are handled. - Maintain an updated calendar of events, deliverables, and key dates for the community. - Billing & Administrative Support - Support billing inquiries, including payment tracking and coordination with the finance team. - Assist in onboarding and offboarding clients in the program. - Maintain internal documentation and processes to ensure a smooth client journey. Qualifications - 1–3 years of experience in program coordination, customer support, or community management. - Excellent written and verbal communication skills. - Strong organizational and time management abilities. - Tech-savvy and comfortable using tools like Google Workspace, Zoom, Stripe, Calendly, and community platforms. - Ability to work independently and manage multiple priorities. - Experience supporting online programs or digital communities is a plus.

• Support overall project management across the IDIQ and task order levels, ensuring contract requirements, deliverables, milestones, and customer commitments are met. • Manage the PMO operating cadence, including kickoff meetings, biweekly progress meetings, leadership reviews, task order reviews, subcontractor reviews, and internal execution meetings. • Maintain the Integrated Master Schedule, including task order milestones, dependencies, deliverables, staffing inputs, risks, and key decision points. • Development and maintenance of core program artifacts, including the Project Management Plan, communication plan, staffing plans, risk register, action-item tracker, deliverables tracker, decision log, change-control documentation, and progress reports. • Drive task order implementation, including scope confirmation, resource planning, schedule tracking, deliverable tracking, risk management, reporting, and closeout support. • Coordinate across technical leadership, and corporate functions to ensure execution is aligned, dependencies are visible, and blockers are resolved quickly. • Partner with Ops to support contract execution requirements, including labor visibility, subcontractor support, ODCs, invoicing inputs, staffing, onboarding, and compliance needs. • Maintain visibility into program risks, issues, blockers, decisions, and dependencies; escalate items that may affect cost, schedule, quality, compliance, or stakeholder expectations. • Prepare and support customer briefings, monthly progress reports, program reviews, executive dashboards, and other status updates for NOAA and Tomorrow.io leadership. • Ensure program records are maintained in approved systems such as Jira, Confluence, GitHub Projects, or other program management tools. • Support quality review of deliverables before submission to NOAA and help maintain a clear, disciplined, and collaborative operating model across Team Tomorrow.

Role Description As a key member of the ESG team, the Senior Program Manager, Sustainability will be responsible for: - Strategy, reporting, internal and external engagement with key stakeholders such as business development, account management, suppliers, and customers. - Working with cross-functional management teams to integrate sustainability and diversity, equity, and inclusion within Direct Travel and affiliated group companies such as ATPI and Creative Group. - Playing a role in Direct Travel’s internal sustainability program and efforts supporting clients and prospects in their ESG journey. This position will work closely with multiple individuals within Direct Travel and reports to the Chief of Staff (ESG Lead). Expedition Expectations - Oversee and drive evolution of Direct Impact – Direct Travel’s ESG program via subject matter experts across the organization and its affiliates. - Measure and quantify data points and ensure accurate and timely reporting on all ESG initiatives utilizing multiple data resources within Direct Travel (predominantly Scope 3 GHG data). - Provide second level support of client carbon data queries and insights if and when applicable. - Create, manage, and report on committees and project team activities. - Manage contract staff and 3rd party suppliers, maximizing available resources. - Complete annual reporting directives and certification assessments as required (Ecovadis, CDP, CSRD, TCFD, SBTi). - Initiate supplier sustainability assessments and engagement. - Develop industry partnerships and engagement (like GBTA, BTN committees) as available. - Serve as subject matter expert for sales and marketing initiatives (RFP answers, Direct Impact Annual Report, client presentations, UN Global Compact, regular internal and external updates, etc). - Drive governance and practices around social sustainability, wellbeing, and DEI in collaboration with HR. - When applicable, work with the Halo Product Director to maximize client value and upsell opportunities, as well as to support new business development. Passport to Success - 5+ years of experience in positions relevant to ESG (professional qualifications are a plus). - Working experience in the corporate travel/hospitality sector is a strong plus. - Strong analytical skills in carbon accounting/analysis. - Able to balance strategy with execution. - Comfortable managing relationships with all level associates in the organization. - Excellent communication skills – verbal and written (experience with public speaking is a plus). - Position is remote, with office-based work optional depending on location. - Self-motivated, able to work independently, and possess excellent project management skills. - Working knowledge of MS products (Excel, Word, PowerPoint, Teams) and carbon accounting platforms. - Degree in Environmental Science, Business Sustainability, or Sustainable Tourism Management is ideal. - This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. Going the Extra Mile - Estimated up to 10% travel required. - Must enjoy working as part of teams, be socially responsible, and like to get things done. - Familiar with global travel (Scope 3) carbon accounting methodologies (ICAO+, IATA CO2 Connect, DEFRA). - Experience completing sustainability certification audits such as Ecovadis and CDP. - Base understanding of GHG standards and regulatory frameworks.

• Drive key generator NPI programs till successful and timely qualification closure • Define NPI project plan and hold (GEV and supplier) team accountable for the execution • Own mitigation of any schedule risks for the NPI programs • Negotiate and manage execution of all product modifications, customers specific configurations • Ensure contract strategy execution (prices, delivery and quality terms) with operations teams • Manage major fulfilment issue resolution with Project/Materials Team and the Suppliers • Own and drive sourcing SQDC KPI metrics for generator OEMs assigned • Maintain clean commodity taxonomy classification • Prepare periodic and ad hoc management report outs • Leverage cross-functional resources to maximize should cost based negotiations where applicable • Negotiate supply agreements and amendments with key generator OEMs, own cross functional deviation approvals and overall deal approval management • Lock multi year capacity agreements and negotiate amendments • Own timely and periodic forecast updates to generator OEMs on GEV demand • Share periodic capacity updates of generator OEMs capacity/supply to GEV cross functional stakeholders • Support make/buy and vendor to vendor strategy as decided with the Supply Chain Team • Manage commercial issue resolution, cost recoveries with Suppliers • Act as focal point for escalations related to generator OEMs • Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.