Role Description AdAction is seeking a Customer Operations Analyst to assist users and combat fraud across our growing customer base. This role is responsible for aiding and answering customers via support requests, compiling and analyzing data related to support requests, and evaluating traffic for high-risk partners to both identify and prevent fraudulent users from engaging with our services. This role is ideal for someone who excels at identifying, isolating, and articulating complex patterns and trends with strong attention to detail and organizational skills. You should have a demonstrated ability of process improvement to reduce workload and be experienced professionally communicating with end users, internal stakeholders, and external clients. You will work within the Customer Support and Platform Quality teams as well as work closely with internal teams across Sales, Solutions, and Product to ensure that issues are caught proactively and external partnerships remain satisfied with our ability to assist customers and maintain platform quality. Responsibilities - Supporting Customer Base (40%) - Handle general support issues, corresponding with customers via multiple support channels to assist users and deliver positive outcomes. - Process player ban appeals and case appeals, delivering final determination on status of users accounts and rewards for cases. - Work on escalated customer support issues, corresponding with external partners for collaboration as needed to ensure a joint resolution is reached. - Develop a deep understanding of various mobile games and services in order to accurately evaluate support cases. - Platform Quality Evaluation (40%) - Isolate and identify fraudulent users from high-risk partners via report analysis, mobile device knowledge, and behavior variances of users. - Perform regular traffic sweeps to retroactively evaluate behavior for medium-risk partners to determine risk level, escalating behavior patterns as necessary. - Evaluate reports and alerts to distinguish fraudulent activity from high engagement behavior. - Cross-Functional Collaboration (20%) - Evaluate data related to partner issues with offer setup, analyzing reporting and escalating to solutions team members for further analysis. - Write feature requests for platform quality and support to articulate ideas into actionable items for roadmaps. - Partner closely with Solutions and Sales teams on unique offer setups or app integrations to assist in smooth launch. - Update and organize documentation to assist cross-functional teams’ knowledge of fraud and support operations. Qualifications - 2+ years of experience in customer support or platform quality, with a preference for experience in a high volume, written communication environment. - Strong written and verbal communication, with skills to communicate comfortably with internal stakeholders, external users, and external clients, including enterprise level clients and C-suite executives. - Strong analytical skills and attention to detail, with the ability to turn data into actionable insights and trends; proficiency in data and reporting tools required. - Proven track record of process improvement and innovation, identifying future bottlenecks and collaborating with cross-functional teams to work towards solutions. - Highly organized, proactive, and comfortable operating in a fast-paced, remote-first, performance-driven environment.

Role Description The Subject Matter Expert is a specialized role focused exclusively on quality evaluation and standards definition within assigned projects. This role is designed for subject-matter experts who provide high-value insights through audits, quality frameworks, and performance analysis. The Subject Matter Expert does not engage in contributor management, real-time support, or operational task coordination. Instead, the role centers on assessing output quality, identifying systemic issues, and recommending improvements to ensure high standards are consistently met. Key Responsibilities - Quality Audits & Evaluation: - Conduct structured audits of task outputs to evaluate accuracy, consistency, and adherence to project guidelines. - Apply domain expertise to assess nuanced or complex work requiring specialized knowledge. - Identify patterns of quality issues and flag systemic gaps impacting output standards. - Quality Standards & Benchmarking: - Define and refine quality benchmarks, scoring rubrics, and evaluation criteria based on project needs. - Contribute to the development of gold standards and reference materials for high-quality outputs. - Ensure quality frameworks reflect domain-specific rigor where applicable. - Analysis & Insights: - Analyze audit results to generate actionable insights on quality trends and performance gaps. - Provide structured reports with clear recommendations to improve overall output quality. - Partner with internal stakeholders to calibrate on quality expectations and scoring consistency. - Process Improvement (Quality-Focused): - Recommend improvements to workflows, guidelines, and evaluation processes based on audit findings. - Support calibration efforts to ensure alignment across reviewers and quality stakeholders. - Contribute to continuous improvement initiatives strictly related to quality outcomes. - Out of Scope (Role Boundaries): - No direct interaction with contributors (e.g., no office hours, Slack support, or real-time guidance). - No task assignment, queue management, or operational oversight. - No people management or performance management responsibilities. Qualifications - Deep domain expertise in a specialized field (e.g., medicine, law, engineering, etc.). - Strong analytical skills with the ability to evaluate complex outputs against defined standards. - Experience in quality assurance, auditing, or evaluation frameworks is preferred. - Ability to produce clear, structured, and actionable feedback. - High attention to detail and commitment to accuracy and consistency. Engagement Expectations - Hourly, project-based work aligned to audit volume and quality needs. - Deliverables include completed audits, calibration input, and quality reports. - Operates independently with minimal oversight, focusing on expertise-driven contributions. Benefits - Flexible work hours based on availability. Company Description At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

Role Description The NATO Communications and Information Agency (NCIA) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of this mission, NCIA requires specialized advisory services to enhance its interim workforce capacity. The Cyber Operations Management System (COMS) demonstration is a high priority task which aims at: - Building a mock-up environment on the NATO Software Factory to replicate the functionalities that exist in the operational version of COMS today. - Capturing the requirements and demonstrating to industry the functionalities of the current capabilities by demonstrating on the mock-up environment. COMS operates on the NCSC NROP and NCSC NSOP CIS and is accessible from NATO-wide stakeholders from their respective low-side and high-side environments. COMS supports Cyber Incident Response and Defensive Cyber Operations and is therefore a critical component of the NATO Cyber Security Centre (NCSC) today and the NATO Integrated Cyber Defence Centre (NICC) tomorrow. Qualifications - Excellent knowledge (5+ years) of Atlassian JIRA Datacenter administration. - Excellent knowledge (5+ years) of Atlassian Confluence Datacenter administration. - Prior experience working on the NCIA COMS Environment. - Excellent knowledge in scripting languages (e.g., Bash, Python) for automation and customization tasks. - Excellent knowledge in deploying solutions on Microsoft Azure environments. - Excellent knowledge of Java, Groovy, and ScriptRunner. - Strong experience in dynamic content management and integration between Atlassian JIRA and Confluence. - Strong experience in managing metadata in Atlassian Confluence, Office and PDF documents, and Microsoft SharePoint. - Strong understanding of the inner workings of Atlassian JIRA and Confluence instances, including at database level. - Experience with the management of Linux servers (preferably RedHat). - NATO SECRET security clearance required for the project manager. - NATO RESTRICTED authorization required for all other contractor personnel. Requirements - Build a mock-up environment that simulates what is doable today on COMS NR and COMS NS. - Identify and capture the functional and non-functional requirements of what COMS is able to deliver today. - Create a recorded video introducing what COMS is today, and going through the different requirements. - Present a live demo of the COMS mock-up environment as part of an industry engagement day organized by NCIA. Benefits - Opportunity to work with NATO and contribute to critical cyber defense initiatives. - Engagement with industry leaders and stakeholders. - Potential for future collaboration on similar projects. Company Description The NATO Communications and Information Agency (NCIA) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands.

Role Description We are seeking a highly analytical and detail-oriented Operations Specialist to serve as the primary execution owner for our Amazon Vendor Central AVS/Spark account, fully taking over the responsibilities typically handled by an AVS CSM while also supporting core 1P Vendor Central operational tasks. This role is responsible for end-to-end execution across Amazon retail operations, ensuring strong performance in inventory, orders, issue resolution, and retail readiness. Training on Vendor Central can be provided. Qualifications - Strong analytical skills with advanced Excel/Google Sheets ability - Experience in operations, supply chain, logistics, or eCommerce support - High attention to detail with strong process discipline - Excellent written communication skills - Ability to work independently and manage multiple parallel workflows - Strong ownership mindset with ability to drive tasks end-to-end - Fast learner with ability to quickly adapt to Amazon systems Requirements - Own and execute all AVS CSM-type responsibilities (case management, issue escalation, performance tracking, and Amazon coordination) - Manage Vendor Central 1P operations including PO tracking, shortages, chargebacks, and operational issue resolution - Maintain high instock performance through forecasting coordination and supply chain follow-up - Serve as the primary point of contact between Amazon (AVS/Vendor Support) and internal teams - Track, analyze, and report key performance metrics (instock %, Net PPM, revenue, chargebacks) - Ensure accurate and timely execution of all Amazon-related operational tasks - Proactively identify and resolve account issues before they impact performance Benefits - Acting as the de facto AVS CSM without Amazon-side ownership/control - Managing both strategic AVS execution and tactical 1P operational workload - Navigating slow Amazon support response times and fragmented communication - Maintaining instock levels despite forecast variability and supply chain delays - Resolving chargebacks, shortages, and data inconsistencies - Managing delays in internal inputs (especially common in foodservice brands) Traits for Success - Analytical - Ownership-driven - Detail-oriented - Persistent follow-through - Process-oriented - Proactive problem solver - Strong communicator - Calm under pressure - Independent operator What We Do Not Require - Prior Amazon experience - AVS or Amazon program expertise - Advertising/PPC experience - Industry-specific (foodservice) background - Enterprise account management experience