Role Description This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As a Healthcare Intake Coordinator, you are the first human voice a referred or prospective patient hears. Your job is to conduct proactive telephonic outreach, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into active care. This is an elevated, metrics-driven patient outreach role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it’s an onboarded patient who shows up to their initial appointment. This program is early-stage and being built in real time. Processes will evolve and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will thrive here. What You'll Do - Patient Outreach & Engagement: Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism. - Clinical Intake & Assessment: Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time. - Navigating Hesitation: Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care. - Compliance & Sequenced Consent: Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling. - Appointment Scheduling: Coordinate and book the patient's initiating clinical appointment immediately upon successful intake. - Real-Time Electronic Documentation: Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call. Key Performance Indicators (KPIs) You’ll Drive - Daily outbound outreach and contact volumes - Patient conversion rate (Reaching a patient -> successful clinical intake completed) - First-appointment show rate (Ensuring the patient completes their initial scheduled assessment) - Documentation accuracy & compliance gate adherence Qualifications - Location: Must reside in Alberta, Canada and be legally authorized to work without sponsorship. - Education/Credentials: Holds a Medical Office Assistant (MOA) Certificate/Diploma from an accredited post-secondary institution, or equivalent verified Canadian healthcare administration experience. - Clinical Experience: 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements. - Outreach Capabilities: Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through. - Tech-Forward & Multi-Screen Proficient: Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation. - Adaptable Mindset: You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes. - Previous remote experience is strongly preferred. Benefits - Competitive Hourly Rate with Monthly Performance Bonus Opportunity - 100% Remote / No Travel Required - 2 Weeks Accrued Vacation Per Year - Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked

Role Description Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for: - Insurance verification - Prior authorization processing - Patient scheduling - Appointment coordination - Inbound call handling - EMR management The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration. Qualifications - Experience working with a U.S.-based Ophthalmology clinic or physician - Hands-on experience with insurance verification and prior authorization processing - Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling - Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations - Experience communicating directly with insurance providers to resolve eligibility and authorization issues - Medical billing and coding experience is an advantage - Strong written and verbal English communication skills - Excellent customer service and patient communication skills - Highly organized, detail-oriented, and able to manage multiple tasks efficiently - Comfortable working in a remote setup with a reliable internet connection and a dedicated workspace Requirements - Must have experience working with a U.S.-based Ophthalmology clinic or physician - Must have hands-on experience with insurance verification and prior authorization processing Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

• Serve as the virtual front desk by answering incoming phone calls professionally and promptly. • Respond to patient emails and inquiries with excellent customer service. • Schedule, reschedule, and confirm patient appointments. • Maintain provider calendars and ensure efficient scheduling. • Verify patients' insurance benefits and eligibility. • Perform general healthcare administrative tasks and maintain accurate patient information. • Support daily clinic operations to ensure smooth workflow. • Conduct outbound calls to previous patients to encourage appointment scheduling. • Help re-engage inactive patients to improve provider schedules and practice growth. • Maintain professional, empathetic communication during outreach. • Assist with updating the practice's website as needed. • Support basic social media management and content updates. • Help maintain an engaging online presence to support practice growth. • Provide basic billing assistance when needed. • Support billing-related administrative tasks and be open to learning additional responsibilities as the practice grows.

• Own payments, billing & orders: Drive the roadmap for the customer transactional experience across self-service and the call center. • Ship MVPs: Define high-value MVPs, validate with real customers and CSRs, and iterate fast on friction and edge cases. • Engage SMEs: Translate call center, CX, and billing expertise into clear specs, enriched with AI-generated documentation and prototypes. • Execute: Drive with engineering and design to release production-ready features on compressed timelines. • Drive the product lifecycle by defining use cases and technical requirements, collaborating on data model design, and conducting product testing to ensure key requirements are met. • Own outcomes: Set KPIs (digital adoption/containment, first-contact resolution, CSAT, cost to serve) and manage dependencies across the platform. • Wear many hats: Do whatever it takes to move the platform forward, and take on new areas of ownership as priorities evolve.