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BioScript Solutions

At BioScript, everything we do starts with a single question: "What’s best for the patient?" | Est. 2001 | bioscript.ca

Bilingual District Manager – Patient Support

BilingualBilingualFull TimeRemoteSeniorTeam 1,001-5,000Since 2001H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

9 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expFrenchEnglish

Job Description

Bilingual District Manager – Patient Support

BioScript Solutions

• Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff; • Mentor, coach and direct a regional team in providing best in class customer experience and operational execution; • Daily monitoring of team activities and performance; • Create and maintain regionals specific training for drug and reimbursement as market landscape evolves; • Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues; • Analyze program metrics and create a plan of action to proactively address issues; • Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager; • Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner; • Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; • Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization; • Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.); • Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services; • Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings; • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

Job Requirements

  • University degree in business, life sciences or nursing;
  • Minimum of 5 years’ experience in multiple cross-functional areas applicable to the position, including 1-3 years proven track record of sales success in the pharmaceutical industry;
  • People management experience
  • Knowledge of the healthcare landscape including private and public payers
  • Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset
  • Experience in dealing with key opinion leaders and healthcare professionals
  • Must be self-directed and team oriented
  • Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay
  • Strong ability to manage change, ambiguity and work in a rapid and evolving environment
  • Strong strategic thinking, analytical and problem solving skills
  • Strong focus on customers and improved of patient outcomes
  • High level organizational skills, strong sense of priority setting and focus on executional excellence and implementation
  • Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities;
  • Demonstrated abilities in project management;
  • Strong presentation skills;
  • Compliance driven; understanding of applicable industry codes and laws, regulations.

Benefits

  • Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
  • Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
  • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
  • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

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