Role Description Are you an experienced operational leader who builds strong systems, supports teams through change, and leads with consistency - with a calm and practical approach to complex operational environments? Lifeline Direct is seeking a Head of Centralised In-Shift Support (CISS) to lead, strengthen, and future-proof its in-shift support function. In this senior leadership role, you will take hands-on operational responsibility for a national workforce providing real-time support to Crisis Supporters within a remote 24/7 service environment. You will coach and develop a small team of Team Leaders who each manage larger teams, and embed clear systems and expectations that support consistent, confident decision-making at all hours. The role is fully remote, based anywhere in Australia, though Lifeline Direct has offices in NSW and VIC if you prefer a physical workspace. Key Objective - To provide strong, calm, hands-on operational leadership of Lifeline Direct's Centralised In-Shift Support service - a national, 24/7 function. - Ensuring high-quality, consistent in-shift support through well-designed governance, decision frameworks, workforce capability, and a strong focus on staff wellbeing and psychosocial safety. Key Responsibilities - Provide hands-on operational leadership and day-to-day management of the Centralised In-Shift Support (CISS) function. - Lead the implementation and continuous improvement of a national, multi-channel in-shift support model, including leading teams through service change and transition. - Strengthen and embed robust operational frameworks, escalation pathways, and decision-making authority that enable a 24/7 service to operate safely and effectively. - Coach and mentor a small team of Team Leaders, building their capability to lead larger indirect teams with consistency and confidence. - Support staff wellbeing and psychosocial safety within the function, working closely with Health and Safety Representatives (HSRs) through formal consultation processes. - Work effectively within a unionised workforce, including consultation obligations, grievances, and performance matters. - Use data and evidence to inform decision-making, prioritisation, and continuous improvement. - Partner with internal and external stakeholders to ensure integrated, high-quality crisis support aligned with organisational priorities and contractual obligations. Qualifications - Demonstrated senior operational leadership experience within a complex service environment. - Proven experience supporting staff wellbeing and psychosocial safety, including working with Health and Safety Representatives through formal consultation processes. - Experience working within a unionised environment, including consultation obligations, grievances, and performance matters. - Demonstrated ability to lead teams through service change and transition, embedding new operating models and ways of working. - Strong people leadership capability, including coaching and developing team leaders who manage larger indirect teams, with resilience to sustain this across a demanding operating environment. Requirements - Experience leading teams within a 24/7 or shift-based service environment. - Experience in a crisis, health, or human services environment (no clinical background required). - Strong data and financial literacy, including the use of metrics to monitor performance and inform decisions. - Knowledge of trauma-informed and psychologically safe workforce practices. What You'll Bring - A calm, confident, and grounded leadership style suited to complex and emotionally demanding environments. - A systems-led approach that builds capability and confidence in team leaders, ensuring continuity and consistency across a 24/7 operation. - A track record of supporting staff wellbeing and psychosocial safety, and navigating industrial and employee relations matters with sound judgement and resilience. - Strong stakeholder engagement skills, with the ability to influence, align, and hold steady when required. Benefits - Nationally significant impact. - Remote and flexible work. - Supportive, purpose-led culture. - Opportunity to help shape the future of crisis support in Australia. In Return, We Offer - Salary packaging benefits. - A supportive and dynamic work environment. - The satisfaction of being part of work that genuinely impacts the community. How to Apply Sound interesting? We'd love to hear from you. Applications close Sunday 26th July 2026. Candidates wishing to apply are encouraged to submit a current resume and a cover letter addressing the selection criteria.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.

Title: Customer Service Specialist Location: United States Full time job requisition id R046992 Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs. Hourly pay: $17.00 to $18.65 based on experience Essential Job Functions: The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to: - Answering patient questions regarding statements - Posting guarantor payments - Setting up payment plans within our policies - Researching and resolving issues with accounts that have been identified by patients - Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening - Communicating patient balances - Meeting collection goals as set by department, and providing excellent customer service for all of our patients - Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues - Performs other duties as assigned. Employment Qualifications: - Customer Service and Call Center experience preferred - 1-2 years’ experience in healthcare industry preferred - Minimum Education: High School Diploma or GED - Certifications: CRCR within 9 months of hire. - Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Other Knowledge, Skills and Abilities: - Experience in physician and hospital operations - Compliance and provider relations - Critical Thinking - Problem Resolution - Ability to work in a remote work environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

• Contact customers via chat, calls, voice messages and email to manage collections. • Follow up on outstanding payments and payment agreements. • Provide clear information about account status, due dates and payment methods. • Log each interaction in the system and keep the database up to date. • Resolve inquiries related to billing and payments. • Escalate cases when necessary while maintaining professional and empathetic communication. • Meet the company's collection recovery targets.