Role Description BGIS is looking for a Senior Operations Manager to join the team in Remote, TN. Responsible for the implementation of policies and procedures to ensure that quality standards. Responsibilities - Team Management - Establish, communicate, and meet performance standards. - Interview, orient, and train new facility team members. - Review and document individual performance. - Deliver regular individual performance feedback. - Maintain ongoing facility training and certification programs. - Support individual professional development and career planning. - Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers. - Accept responsibility for program managers assigned, continuous quality improvement, and cost management. - Recognize the responsibility as an agent of BGIS and act accordingly at all times. - Project Development - Define and deploy quality assurance strategies. - Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director. - Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company. - Write operating procedures as required for new and existing accounts as qualified. - Transition new awarded accounts as assigned. - Consultative selling or up selling of current client programs. - Meet project deadlines and manage assigned program managers tactically. - Customer Service - Manage and implement the project schedule. - Establish and gain customer and internal team’s agreement on deliverables and delivery date. - Provide ongoing updates to internal team and customers regarding project status and progress. - Responsible for the definition of customer project requirements. - Communication - Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied. - Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing. - Prioritize, coordinate, and deliver special projects as assigned. - Quality Assurance - Regulate Critical Environment facility management services to prevent business impact and equipment downtime. - Establish objectives and processes required to maintain critical infrastructure at optimum performance. - Monitor, evaluate, and ensure that the check and balance program meets and exceeds deliverables. - Ensure excellence in delivery against Quality Assurance department goals and objectives. - Establish and maintain policy for documentation of all Quality Assurance processes. - Manage and respond to Quality Assurance issues with related groups such as Operations, National Critical Environments Team, Center of Excellence, and Information Technology as approved. - Develop, implement and manage Quality Assurance metrics for performance improvement related to client and company contracts. - Other duties as assigned. Qualifications - Must have demonstrated proficiency for all the responsibilities of an Operations Manager. - Bachelor’s Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required. - Twelve (12) years of experience in data center and/or facility management experience required. - Knowledge of Data Center Operations and System configurations required. - Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred. - Excellent written and verbal communication skills required. - Strong team building and training skills required. - Provide personal transportation for meetings and job visits away from the office; reimbursed. - Ability and willingness to travel up to 50%. - Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations. Benefits - Comprehensive benefits package including medical, dental, vision, and prescription coverage. - Health savings account and flexible spending account (both healthcare and dependent). - 401(k) with a Company match. - Paid Time Off and paid company holidays. - Short term and long-term disability. - Life insurance and employee assistance program. - Tuition reimbursement and paid parental leave. - Gym membership discount and team member referral bonus.

Role Description As a Portfolio Enablement Manager, you'll play a critical role in empowering Edmentum's GTM teams to excel. You'll be the expert who transforms product strategy into compelling training, messaging, and enablement programs that help our field teams confidently position and deliver our portfolio. You'll shape launch readiness, build high-impact learning experiences, and champion the voice of our GTM organization, all while working cross-functionally to drive revenue outcomes. - Lead cross-functional portfolio launch readiness to ensure Sales, Customer Success, Support, and Strategic Accounts teams are equipped to drive pipeline growth and product adoption. - Build engaging learning experiences, from live trainings to modular e-learning and certifications, that deepen product knowledge and sharpen field skills. - Create compelling enablement content including playbooks, battlecards, demo scripts, and value messaging that fuels differentiation and field confidence. - Serve as a strategic partner to Product and Marketing, turning roadmap updates and enhancements into crisp, value-driven GTM narratives. - Use data, feedback, and performance insights to continuously improve enablement programs and scale their impact across teams. Qualifications - Deep experience in B2B SaaS, product enablement, or GTM strategy. - Strong cross-functional instincts and excel at building alignment across Product, Marketing, and GTM. - Skilled at turning complex concepts into simple, compelling messages. - Strong track record of building training, learning pathways, or certification programs. - Engaging facilitator comfortable leading both virtual and asynchronous learning. - Strong communication and storytelling skills. - Data-driven and use metrics to evaluate program success and inform improvements. - Highly organized and thrive in fast-paced, deadline-driven environments. - Familiar with enablement tools such as Highspot or Clari. - Bring curiosity, creativity, and a learner's mindset to your work. - Willing to take on evolving responsibilities based on business needs. Requirements - Job Application Deadline: July 22, 2026 - Pay range for this role: $100,000 — $105,000 USD Benefits - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with: - 10 paid holidays - 2 floating holidays - 1 wellness day - Winter office closure at the end of December - Resources to promote wellness, ensuring support both professionally and personally.

Role Description Bloomreach is looking for a Manager, Technical Services to lead our Technical Services team for the Americas. This team partners with customers and internal stakeholders to deliver high-quality implementation and technical consulting services across Bloomreach products. Technical Services supports customers through: - Discovery workshops - Implementation consulting - Architecture and implementation reviews - Go-live support - Ongoing technical consultancy to support customers after go live In this role, you will be responsible for leading a team of technical consultants that perform customer-facing delivery, project staffing, escalations, quality of execution, and cross-functional coordination. You will help ensure customers successfully deploy and extend Bloomreach solutions while continuously improving team operations, delivery consistency, and the overall customer experience. What You’ll Do - Delivery Leadership - Assign team members to projects and initiatives based on workload, experience, skills, and customer needs. - Delegate work effectively across the team and provide support on active customer projects. - Act as the first level of escalation for technical customer issues and help drive timely resolution. - Promote a culture of high-quality delivery, defect-free go-lives, and strong change management discipline. - Estimate work effort for existing customers to add technical integrations or custom solutions. - Identify process improvement opportunities and own or delegate process definition, documentation, and enablement as needed. - Communicate risks and issues early and escalate appropriately when needed. - Cross-Functional Partnership - Build strong working relationships with leaders across Customer Success, Product, Engineering, and Support. - Partner with global Engineering teams to prioritize and resolve technical issues impacting customer delivery. - Work with Product teams to validate new features and functionality, document implementation steps, and improve delivery readiness. - People Management - Ensure appropriate delivery coverage across the team, including out-of-office planning and continuity of support. - Review and approve change management requests and provide feedback where needed. - Set goals for direct reports, track progress, and measure outcomes aligned to performance and development plans. - Lead the annual review process, support promotion planning, and manage performance improvement when expectations are not met. - Provide ongoing coaching and real-time feedback to support continuous improvement and career growth. Qualifications - 7+ years of experience in technical services, professional services, solutions consulting, implementation, or a related customer-facing technical function. - 2+ years of people management experience leading technical, implementation, consulting, or delivery teams. - Experience performing solution estimates, managing resource allocation and project staffing across multiple concurrent customer engagements. - Proven ability to lead technical escalations and work cross-functionally with Product, Engineering, Support, and Customer Success teams to drive resolution. - Strong background in customer implementations, integrations, technical consulting, or solution delivery for SaaS commerce, martech, search, or related enterprise platforms. - Experience driving delivery quality, operational rigor, and process improvement in a fast-paced environment. - Ability to balance strategic leadership with hands-on execution and day-to-day team support. - Strong communication skills with the ability to influence stakeholders, manage competing priorities, and escalate proactively. - Experience coaching, developing, and performance managing individual contributors. Preferred Qualifications - Experience in SaaS commerce, martech, search, or related enterprise platforms. - Familiarity with enterprise implementations involving complex integrations, architecture reviews, and go-live support. - Experience working in a global, cross-functional organization with distributed teams. Benefits - Health care including medical, dental, and vision insurance - 401k Plan with employer contribution - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - 5 paid days off to volunteer. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter. - Professional education budget of $1,500 annually.

Role Description As a Sr. Commodity Manager – Marketing & Facilities Sourcing, you will play a critical role in shaping how we partner with agencies, service providers, and facilities vendors across a global network. This is an opportunity to influence strategic sourcing decisions, optimize supplier and vendor performance, and drive meaningful impact across Marketing, Brand, Corporate Real Estate, and Site Operations. You'll collaborate with cross-functional leaders across Marketing, Communications, Legal, Real Estate, EHS, and Facilities Operations—bringing innovation, efficiency, and value to every partnership you manage. If you thrive in a highly matrixed, global environment and are passionate about driving strategic supplier relationships across both creative/brand spend and the physical workplace, this role offers both challenge and growth. What You'll Do - Lead Supplier Strategy & Relationships: Serve as the primary point of contact and subject matter expert for assigned marketing agencies, production vendors, and onsite facilities/service providers, managing end-to-end relationships and driving value across the supply chain. - Develop Commodity Strategies: Create and execute global commodity strategies for marketing services (agency of record, media, creative production, martech) and facilities services (janitorial, security, maintenance, capital projects), aligned with business objectives and informed by cross-functional stakeholders including Marketing, Brand, Real Estate, and Site Operations. - Drive Continuous Improvement: Partner with agencies and facilities vendors to improve quality, cost, delivery, and service performance while strengthening long-term supplier capabilities. - Negotiate & Manage Contracts: Lead complex contract development and negotiations across agency retainers, production/media contracts, and facilities service agreements, ensuring compliance with SOWs, SLAs, and terms and conditions. - Source & Qualify Suppliers: Identify and evaluate new marketing agencies and facilities service providers, conduct assessments, and build a robust supply base to meet evolving brand and site needs. - Monitor Performance & Accountability: Establish and track supplier performance metrics, develop scorecards, and facilitate Quarterly Business Reviews (QBRs) with agencies and facilities vendors to drive accountability and continuous improvement. - Partner Across the Business: Collaborate with Marketing, Legal, Real Estate, EHS, and Site Operations to ensure alignment on sourcing strategies, supplier performance, and operational execution across all company locations. - Support Site & Workplace Planning: Integrate facilities and workplace service requirements into supplier agreements, including onsite staffing coverage, maintenance response times, and space planning support. - Analyze Market Trends: Stay informed on global market dynamics, including agency rate cards and production cost benchmarks, commercial real estate and facilities labor trends, industry benchmarks, and vendor consolidation opportunities. - Provide Direct Production Support: Support ad hoc sourcing needs across creative production, sponsorships/events, and onsite workplace services as business priorities evolve. Qualifications - 7+ years supply chain experience in Indirect Sourcing covering Marketing Services (agencies, media, creative production) and/or Facilities/Real Estate Services at a senior level. - Proven knowledge of agency and vendor management, contract negotiations, and compliance (SOWs, SLAs, licensing/usage rights where applicable). - Experience working in highly matrixed organization and delivering results. Preferred Qualifications - Demonstrated strong capability to drive change via collaboration across organizational levels, regional and global geographies and business entities. - Solid understanding of current marketing/agency market dynamics and/or facilities and commercial real estate trends, markets, and price benchmarking, with in-depth knowledge of domestic and international suppliers. - Strong leadership and communication skills that enable a strong Supplier Relationship Management process. - Understanding of vendor risk and quality management practices as applied to service providers. - ERP/procurement systems knowledge, preferably SAP; familiarity with marketing procurement or facilities management (CMMS/IWMS) platforms a plus. - MBA. - CPM, CPSM, or IFMA/CFM (Certified Facility Manager) certification. - Experience managing agency-of-record relationships and/or multi-site facilities service contracts. - Strong presentation preparation and delivery skills. Work Conditions - Remote working capability, with periodic onsite presence to support facilities vendor walkthroughs and site assessments. - Medium travel (15%, includes international and multi-site domestic travel). - Extended or irregular work hours.