• Own internal and external sourcing campaigns to build and maintain a healthy pipeline of expert linguists and AI data specialists across languages and disciplines. • Design, administer, and score vetting and testing assessments that evaluate candidate quality and fit before onboarding. • Manage end-to-end onboarding for new experts, ensuring materials and processes deliver a smooth, professional experience and desired outcomes. • Maintain accurate, up-to-date records in the expert database to support fast, reliable assignment decisions. • Liaise with Production and Revenue stakeholders to align sourcing plans with account and project requirements. • Analyze pipeline and database data to identify sourcing gaps across accounts and disciplines, and use it to inform recruitment plans. • Partner with team members to ensure a smooth, timely candidate experience from application through onboarding. • Look for opportunities to streamline and improve sourcing, vetting, and onboarding processes, and provide ongoing training and support to junior team members.

Role Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, growth, and renewal—working closely with Sales, Product, Engineering, Customer Operations, and Support. Key Responsibilities - Customer Success Management - Build trusted relationships with customer stakeholders and executive sponsors. - Develop and execute Customer Success Plans aligned with customer business objectives. - Drive customer adoption, retention, satisfaction, and long-term growth. - Monitor customer health, usage trends, and business outcomes. - Identify customer risks and proactively lead mitigation plans. - Act as the primary customer advocate within Webbing. - Customer Lifecycle Management - Coordinate customer onboarding and deployment activities. - Ensure successful implementation of Webbing products and services. - Conduct regular customer cadence meetings. - Lead Executive Business Reviews (EBRs) and strategic planning sessions. - Track commitments and ensure timely follow-up on action items. - Business Growth - Partner with Sales to identify expansion and cross-sell opportunities. - Support strategic account planning and customer growth initiatives. - Promote adoption of new products and platform capabilities. - Operational Excellence - Maintain accurate customer records and Salesforce account hygiene. - Document customer architecture, stakeholders, and success plans. - Monitor SIM usage, data consumption, and service trends. - Coordinate operational requests with Customer Operations and Support. - Ensure timely communication during incidents and major service events. - Customer Site Visits - Travel regularly to customer locations across the United States. - Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits. - Strengthen executive relationships through face-to-face engagement. - Support strategic customer initiatives and key business milestones. Qualifications - 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles. - Experience managing enterprise or B2B customers. - Excellent communication, presentation, and relationship-building skills. - Strong organizational, analytical, and project management abilities. - Experience with Salesforce or similar CRM platforms. - Professional English (spoken and written). - Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits. Requirements - Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity. - Experience managing strategic or global enterprise customers. - Knowledge of APIs, eSIM technologies, or connectivity platforms. Benefits - The opportunity for professional development within a reputable international innovative and growing company. - The opportunity to join a team of highly professional specialists in an international environment. - Fully remote role. - Medical benefits.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Marketing Manager to join our team. This is an EMEA role, reporting to the Marketing Director in the EMEA Marketing department. Strategize and execute multi-channel Account-Based Marketing (ABM) campaigns and nurture programs across EMEA in multiple languages to generate demand within high-value enterprise segments. In this role, you will blend creativity with data-driven insights to lead end-to-end campaign execution, foster strategic relationships, and collaborate with cross-functional teams to achieve business growth objectives. What you’ll do (Role Expectations) - Lead end-to-end ABM campaign management for the strategic account program covering strategy, execution, and performance reporting - Develop and implement lead nurturing strategies utilizing marketing automation tools to segment, track, and engage target prospects - Drive market visibility and demand generation through multi-channel campaigns including outbound email, digital marketing, custom content, and direct mail - Track and analyze performance metrics to optimize campaigns, run innovative growth experiments, and provide actionable reporting to senior management - Build strong cross-functional relationships to deliver ABM enablement, briefing sessions, and regular updates to field, SDR, and sales teams Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Extensive enterprise B2B marketing experience within the technology sector, preferably with cybersecurity tech - Proven experience executing multi-channel ABM campaigns and lead nurture programs across EMEA in multiple languages - Deep knowledge of digital marketing channels, marketing automation capabilities, and data analysis tools to optimize campaigns - Exceptional cross-functional communication and interpersonal skills with experience interacting heavily with sales and field marketing teams What Will Make You Stand Out (Preferred Qualifications) - Experience leveraging generative AI marketing tools and predictive AI intent data to scale personalized content customization for strategic enterprise accounts - Experience operating within a shared service Center of Excellence (CoE) environment for digital and marketing automation execution - Strong project and program management skills with a track record of adapting to changing priorities in a fast-paced, agile environment #LI-Hybrid #LI- MP1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Achieve region-specific goals for volume, profitability, distribution, and velocity of branded products. • Direct and coordinate with representation to actively seek new on-premise and off-premise distribution in your designated region. • Develop and maintain strong, positive relationships with retailers and distributors. • Present the annual brand plan along with supporting programming to distributor partners. Reinforce this through regular interactions, general sales meetings (GSMs), and relevant touchpoints like focus days and trade shows. • Engage existing key accounts to secure new distribution, deliver timely presentations, and introduce new and "limited release" bourbons. • Work with the National Chain Team to ensure authorizations and mandates are fulfilled locally as needed. • Execute both on-premise and off-premise promotions, along with periodic special events like Bourbon Dinners, whiskey festivals, and account-level activations that boost brand awareness and encourage consumer sampling. • Train accounts, distributors, and consumers on our products, and promote the story of both Lofted Spirits’ brands. • Travel to and leverage the distillery's assets to strengthen brand and product knowledge among our commercial partners. • Oversee and implement our Single Barrel programs at the local level to create a positive impact in the market by rewarding our key supporters. • Attend market blitzes, ride-withs, and sales meetings to ensure distributor partners are accountable for executing and meeting the sales plan. • Complete all required administrative reporting and communications promptly, on a daily and weekly schedule. • Maintain all sales goals and personal budgets outlined to you and your territory. • Oversee the distribution and deployment of all merchandise and POS from the distilleries for events, accounts, and distributor staff. • Late night and weekend account visits and event attendance as needed. • Maintain records of sales calls, account information, and key personnel in Karma, ViP, and SalesForce. • Build selling stories for distributors and retailers using localized data to uncover new opportunities for brand development. • Other duties as periodically assigned.