BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.
RCC Operating Technologist
Location
Canada
Posted
3 days ago
Salary
C$54.2K - C$67.7K / year
Seniority
Mid Level
No structured requirement data.
Job Description
RCC Operating Technologist
BGIS
Role Description The RCC Operating Technologist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. You will implement day-to-day operator level control changes, review trend data to support troubleshooting efforts, implement changes for energy and operational optimization initiatives, and coordinate corrective actions for complex issues. Key Duties & Responsibilities - Responds to demand service requests for BAS/Control related issues to diagnose and rectify. - Provides remote technical support to on-site technician team via phone support system. - Alarm monitoring and work order dispatch of Critical/High priority alerts. - Optimizes facility uptime and asset integrity of assigned facility. - Monitors system performance and fault events, performs corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort, asset integrity, and energy and operating cost objectives. - Coordinates maintenance repairs and implements temporary overrides to minimize impact while awaiting services. - Addresses frequent failures with site team and Vendor. Identifies, records and escalates deficiencies and maintains related documentation. - Ensures remote platforms are up-to-date. - Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes. - Performs work in accordance to established processes and practices. - Complies with all internal and external requirements including but not limited to environmental and health and safety. - Trains junior operator team members (as required) on daily operations processes and troubleshooting. - Must be able to work shifts, be on-call and be available to respond to emergencies. - Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair. - Assists in enhancing tenant and customer satisfaction. Maintains positive relations through the manner with which work is performed and delivered. - Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements. - Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. - Initiates documents to obtain formal approval of work required. - Participates in and assists with facility-related projects. - Works with building operators and site managers to identify operational and energy savings in BAS operations. - Develops recommendations for BAS system changes and implements approved changes which may include working with contractors and BAS vendors for the programming and remote portal development coordination. - Provides input to Project Teams and/or BAS Vendors on scope and remote portal requirements. Qualifications - College Diploma in a related discipline or equivalent work experience. - BAS or Building Operations courses (Asset). - Remote BAS operation for multiple facilities (3 years). - Demonstrated proficiency with BAS navigation, data-trend setting and extractions, troubleshooting (3 years). - Medium to advanced skills in word processing and spreadsheet data manipulation and analysis tools (3 years). - Familiar with integration concepts and platforms such as BACnet systems (1 year). - Operational experience in fault detection platform (Asset). - Good knowledge of optimization and energy management strategy for BAS (3 years). - Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance (3 years). - Strong client-service orientation along with a high sense of urgency (3 years). - Effective communication skills for the purpose of data relay, exchange, feedback, and clarification (3 years). - Mentoring skills required to support Junior BAS Operator development (Asset). - On-call/standby and emergency call-outs as they arise. Occasional extended hours (Must be available). - Programming, coding, on-site installation and/or maintenance of BAS (Asset). - Bilingualism (Asset). - Valid drivers’ license (Asset). - N4 Certification (Asset). Benefits - This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. Company Description BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com.
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