Beyonk

Role Description Beyonk Group is hiring a Product Test Analyst to join our small Product team, reporting to our lead QA Engineer and working across both of our ticketing platforms - Beyonk and BookingHound. - Develop deep subject matter expertise across Beyonk and BookingHound, including the provider dashboards, customer-facing booking flows, POS, and partner integrations. - Hold a very high bar on quality, stability, and usability across both products. - Own sign-off on feature & fixes before they are released to production. - Run thorough manual and exploratory testing on new features and fixes. - Validate work against acceptance criteria and challenge gaps in requirements. - Reproduce, isolate, and clearly document bugs reported internally and by customers. - Test newer extensions of the products including our MCP work and other tools. - Build a robust manual regression test suite. - Identify key areas of the products where we could benefit from building automation tests. - Support incident response when issues reach production, helping diagnose, contain, and learn from them. - Act as the first point of contact for technical issues escalated from Customer Success. - Work with Customer Success & Product teams to assess urgency, impact, and priority of customer-reported issues. - Reproduce issues, gather evidence, and raise high-quality Linear tickets. - Help Customer Success troubleshoot product knowledge questions. - Feed recurring issues back into product, documentation, and QA processes. - Work with lead QA Engineer to identify recurring issues and propose process or tooling changes. - Understand product development lifecycle and how you impact each stage. - Pair with Engineering and Product team early in the delivery process. - Provide structured feedback on tickets, designs, and technical approaches. Qualifications - 1-3 years of QA experience in a software product environment, ideally B2B SaaS. - Experience as a QA Technician/Tester, Product Test Analyst, or transferable skills from another role (e.g., Customer Success). - Strong manual and exploratory testing skills. - A keen eye for detail and the patience to dig into harder-to-reproduce issues. - Genuine curiosity about how products work end to end. - Solid working knowledge of browsers and browser technologies. - Comfortable working alongside Customer Success and communicating clearly with non-technical colleagues. - Clear, precise written communication, particularly when documenting bugs and test cases. - Strong commercial judgement. - Comfortable in a small, fast-paced team. Requirements - Some of the tools and apps we use regularly are: Linear, Slack, Sentry, Figma, Browserstack, Chrome DevTools, Claude, Stripe, and more. Benefits - Real responsibility from the start - You will be trusted to hold the quality bar on software that real customers depend on. - Exposure across the business - You will work closely with Engineering, Product, and Customer Success. - Opportunities to learn and progress - Opportunities to grow into broader QA, automation, or adjacent roles. - A team that takes ownership - A small, driven team that cares about doing things properly. - A culture of contribution - You will help improve processes.

Role Description This is a full-cycle sales role for someone who loves the whole game, from building pipeline to closing deals and handing off to a great CS team. You'll be selling Beyonk's ticketing and marketing software to attractions, experience providers, and seasonal event operators across the US. - Generate pipeline through outbound prospecting - researching and identifying good-fit attractions, experience businesses, and seasonal operators. - Qualify inbound and outbound opportunities and own the full sales cycle from first outreach through to close. - Lead discovery calls and product demos, building a deep understanding of each prospect's business and pain points. - Develop creative solutions to prospect challenges using Beyonk's software and services, thinking commercially, not just transactionally. - Negotiate and close deals, with accountability for your own pipeline, follow-up, and deal progression. - Build relationships with attractions and experience businesses across the US and represent Beyonk at industry events and trade shows. - Keep HubSpot accurate and up to date, maintaining a clear and well-managed pipeline at all times. - Work closely with Customer Success to ensure smooth, high-quality handovers that set new clients up for success. - Share market intelligence and customer feedback with the wider GTM, Product, and Marketing teams. - Stay sharp on industry trends, competitor activity, and the evolving needs of operators in the leisure and attractions space. Qualifications - 2+ years in a new business sales role, with a track record of hitting or exceeding quota. - Someone who genuinely enjoys outbound sales and is comfortable and confident creating their own pipeline, not waiting for leads to come to them. - Competitive, resilient, and highly self-motivated, you thrive in lean environments where ownership matters. - Strong communicator: able to engage, influence, and inspire prospects across phone, video, and in-person. - A natural problem-solver who listens first, diagnoses well, and can build compelling, tailored solutions for prospects. - Disciplined with CRM, ideally HubSpot, and organised in how you manage your pipeline and follow-up. - Cool under pressure and capable of managing multiple deals at different stages simultaneously. - A growth mindset: intellectually curious, open to coaching, and committed to continuously improving your craft. - Comfortable working in a fast-paced, high-expectation environment where you'll be trusted to own your outcomes. Requirements - Experience in SaaS, software, or SMB sales. - Background in leisure, tourism, events or attractions. - Familiarity with the operator challenges faced by family attractions, seasonal events, or experience businesses. - Willingness to travel for trade shows and industry events. Benefits - Sell a product that operators genuinely love; you'll be helping businesses grow, not pushing software for its own sake. - Uncapped commission with real earning potential as you ramp. - Supportive, ambitious team culture with a flat structure and real access to leadership. - Be part of a company expanding fast across the US, at exactly the right moment to make your mark. - Work with a product that combines ticketing, marketing software, and agency services, giving you a genuinely differentiated story to tell.

About Beyonk Group Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world. The role As an Account Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. What you’ll do - Own a portfolio of customers post-sale, acting as their main point of contact - Lead onboarding and early adoption, helping customers set up for success - Proactively manage renewals, retention, and upsell opportunities - Translate customer goals into clear recommendations that drive revenue and results - Spend ~25% of your time handling customer support tickets and chats (more initially) - Troubleshoot issues, guide best practice, and feed insights back into the wider team - Run structured check-ins, especially ahead of peak trading periods - Spot risk early and take ownership of resolution What we’re looking for This role suits someone who has worked with mission-critical SaaS for SMB customers, where the main point of contact is often a business owner or operator, not a technical team. Strong indicators of fit: - SaaS experience serving SMB customers - Comfort working with non-technical decision-makers - Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries - Experience owning renewals and upsell conversations - Confidence balancing customer advocacy with commercial responsibility - You’ll do well here if you’re calm under pressure, clear in your communication, and comfortable switching between hands-on problem-solving and commercial conversations. Practical details - Fully remote role - Ideally based in Austin, Texas - Around 25% of time spent on support (higher initially during onboarding) - Occasional evening or weekend work during peak periods (compensated) - Comfortable managing your own time, priorities, and customer portfolio Why Beyonk? Join us at the early stages of an exciting new chapter for Beyonk Group. We’re growing fast - expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun. What we’re building matters. Every contribution helps families plan days out, connects people with local experiences, and supports attractions and small businesses that bring communities to life. You’ll see the impact of your work every day - in the tickets sold, and the photos and reviews shared by visitors enjoying experiences at our clients’ sites. We’re a lean team where every role matters and every voice counts. You’ll help shape key goals with the freedom, trust, and support to make things happen. Roles here aren’t rigid - you’ll take on projects beyond your title, learn as you go, and see the tangible results of your work. The people who thrive at Beyonk love that autonomy and breadth; they enjoy figuring things out, wearing different hats, and building things that last. And while we take the work seriously, we have fun doing it. Our London office is guarded by a life-sized alpaca named Elsa, there’s a steady flow of sweet treats, and the occasional questionable costume for “content purposes” (spot our Marketing Manager dressed as a pumpkin in one of our case studies). One of our CS team once said her “cup is always full” when she’s in the office- and, although she hates us bringing it up, it’s true. It’s hard not to feel that way when you work with smart, kind people who care deeply about doing great work together and celebrating the wins. Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do. Salary: 50000 - 55000 USD Per annum

Role Description As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. - Own a portfolio of customers post-sale, acting as their main point of contact - Lead onboarding and early adoption, helping customers set up for success - Proactively manage renewals, retention, and upsell opportunities - Translate customer goals into clear recommendations that drive revenue and results - Spend ~25% of your time handling customer support tickets and chats (more initially) - Troubleshoot issues, guide best practice, and feed insights back into the wider team - Run structured check-ins, especially ahead of peak trading periods - Spot risk early and take ownership of resolution Qualifications - SaaS experience serving SMB customers - Comfort working with non-technical decision-makers - Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries - Experience owning renewals and upsell conversations - Confidence balancing customer advocacy with commercial responsibility Requirements - Calm under pressure - Clear in communication - Comfortable switching between hands-on problem-solving and commercial conversations Benefits - Fully remote role - Ideally based in Austin, Texas - Around 25% of time spent on support (higher initially during onboarding) - Occasional evening or weekend work during peak periods (compensated) - Comfortable managing your own time, priorities, and customer portfolio Company Description Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. - We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. - We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. - Join us at the early stages of an exciting new chapter for Beyonk Group. - We’re a lean team where every role matters and every voice counts. - Beyonk Group is an equal opportunity employer.