Role Description We are looking for a working student to join Academy Operations and work directly with our Senior Operations Manager. You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. Learning Opportunities - Apply a user-centric approach in the real world in a fast-paced, entrepreneurial work environment. - Develop critical thinking, project management skills, and the ability to evaluate and make adjustments to improve project results. - Learn to work in a remote, objective-oriented environment. - Develop tactical customer-centric skills with on-the-job training. - Take our "intro to tech sales course" for free. Tasks - Trainer relationships: serving as the first point of contact, answering questions and resolving issues. - Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. - Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. - New Trainer onboarding. - Co-delivering selected trainings once you have completed your ramp-up. Qualifications - Currently a student. - Business, International Relations, Occupational Therapy, and Education are natural fits, but we don't care what you studied as long as you're interested in learning. - Hungry to learn and curious to grow. - Passionate about people. - Sense of ownership. - Excellent communication skills: You can communicate clearly and professionally in both English and German. - Organisational accuracy is your mantra. - Available for min. 12 months, preferably more. - Are genuinely fluent with AI tools. - Are comfortable working across tools such as Notion, Airtable, and Slack. - Maintain a calm, constructive tone when situations become difficult. - Approach operations as a craft you want to develop, not as a temporary role. Benefits - Take our course for free. - You will have access to all course material to learn the art of tech sales. - Work from anywhere. - Focused on objectives. - Mentorship. Company Description Hyrise was founded in 2020 with a clear purpose: to empower people to pursue a career they love. As of today, we recruit and train the next generation of sales talent at top tech companies. - For individuals: We provide the opportunity to launch rewarding sales careers at top tech companies. Our program is free and no previous experience is necessary. - For companies: We help tech companies build world-class sales teams. Through Hyrise, companies can hire new talent, train their existing team, or both. - We have been recognized as the top tech sales training program in 2022 by Coursereport. - We are a mission-driven team, 100% remote and funded by reputable business angels. - Our latest big step was our appearance on the startup show Die Höhle der Löwen 🦁.

Role Description As the Customer Success Engineering Manager, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can "Get Stuff Done." You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead. Your Day to Day - Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand. - Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers. - Talent Management: Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members' personal growth goals. - Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods. - Technical Excellence & Execution: Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects. - Stakeholder Management & Alignment: Serve as the vital link between engineering and business. Collaborate closely with Product Management, Customer Success, and executive leadership to align engineering capacity with business priorities, translate complex technical trade-offs into business impact, and proactively manage cross-team dependencies. - Quality Assurance on Delivery: Establish and enforce a high bar for operational excellence. Ensure every release is resilient and predictable by defining robust testing strategies, implementing automated quality gates, monitoring key delivery metrics, and establishing rapid incident-response processes for customer escalations. Qualifications - 5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership. - 2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors. - Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels. - Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams. - Apply solid project management principles to day-to-day operations. While you won't manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively. Benefits - Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. - Shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. - Access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. - Start working on projects and collaborating on work currently being done. Company Description Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

Role Description Team Lead (d/w/m) Customer Success Cloud & Software Deine Mission - was du bei uns bewegst: - Du führst und entwickelst ein Team aus 5 Customer Success ManagerInnen und schaffst ein Umfeld, in dem Eigenverantwortung, Weiterentwicklung und Teamzusammenhalt im Mittelpunkt stehen. - Du arbeitest eng mit deinem Team an kundenspezifischen Strategien, um langfristigen Mehrwert und nachhaltiges Wachstum zu sichern. - Du bist regelmäßig im Austausch mit KundInnen sowie internen Stakeholdern und stellst sicher, dass relevante Informationen zielgerichtet gebündelt und weitergegeben werden. - Du analysierst KPIs, leitest klare Erfolgsfaktoren ab und stellst sicher, dass dein Team entlang dieser Prioritäten arbeitet. - Du treibst die Weiterentwicklung von Prozessen und Denkweisen aktiv voran und sorgst für sichtbaren Impact im Tagesgeschäft sowie im globalen Kontext. Qualifications - Du verbindest strategisches Denken mit einer strukturierten, priorisierenden Herangehensweise. - Du arbeitest planvoll auf Ziele hin, bringst unterschiedliche Perspektiven zusammen, setzt trotzdem klare Schwerpunkte und kommunizierst diese transparent im Team und gegenüber Stakeholdern. - Du hast Freude daran, Teams zu befähigen und weiterzuentwickeln. - Du lebst ein Customer First-Mindset vor und entwickelst gemeinsam mit deinem Team passgenaue Lösungen und baust belastbare Beziehungen auf. - Du bringst Führungserfahrung im Customer Success Umfeld sowie im Cloud- und SaaS-Umfeld mit und fühlst dich in einem wachstumsorientierten Umfeld wohl. - Fließende Deutschkenntnisse und sehr gutes Englisch für Schulungen, Workshops und die Kommunikation mit internationalen Kolleg:innen. Requirements - Gelegentliche Reisen zu Herstellern oder Partnern. - Räumliche Nähe: Diese Rolle kann auch 100% remote aus ganz Deutschland ausgeübt werden, mit Präsenz im Büro in Dornach bei München für Onboarding und regelmäßige Events. Benefits - Fundierte Einarbeitung, individuelle Entwicklungspläne, Mentorship Programm, fachliche und persönliche Weiterbildung. - 100% Home Office Setup, 30 Urlaubstage + ein Mental Health Day, mobiles Arbeiten in Europa, 38,5 h Vertrauensarbeitszeit. - Ergonomische Arbeitsplätze, Betriebsarzt, betriebliche Krankenversicherung, Firmenfitness (EGYM Wellpass), Familien-Service LifeWorks. - Bezuschusste Kantine, kostenlose Getränke, Mitarbeiterrabatte, Altersvorsorge, Bike- & Technikleasing, e-Ladestationen, Wäscheservice, Postservice.

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use our platform, ensuring they achieve maximum value from their investment. This role is a critical function that merges research expertise with a customer success motion, focusing on driving platform adoption and mitigating churn risk. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout’s customers and build your career at the intersection of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer’s dedicated partner in success, helping them learn a new digital tool, execute powerful research, and maximize the return on their Dscout subscription. You collaborate closely with Account Directors to help to identify Dscout methodologies that best meet customer needs, build new use cases, identify growth opportunities, and ensure strong platform adoption across their organization. Internally, you are our customers’ champion, driving larger improvements to the platform and overall user experience. In addition to your work with customers, you enjoy coaching, mentoring, and helping junior staff do their best work every day. The Lead Research Advisor position is among the most central to Dscout’s operations, so you’ll work with people from across the company on a regular basis, especially our product, engineering, and sales teams. If this sounds like you, apply today! What you will do: - Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. - Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. - Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement. - Equip customers to derive insights from data using Dscout’s analysis tools. - Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn. - Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth. - Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. - Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings. - Provide support and guidance to research participants (who we call “Scouts”). What you need to have: - 5+ years experience in research, ideally with exposure to a Customer Success or consulting model. - Lead complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus. - Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value. - 1+ years of experience as a people manager. - BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience. - Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications. - Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members. - Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers. - Flexible and eager to learn new things each and every day. - Empathetic to others’ needs and circumstances. - Highly organized, efficient, and detail-oriented. - An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. When you join the Dscout team, you will get: - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth & development, and a remote work stipend. - A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM