Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. Join us at the early stages of an exciting new chapter for Beyonk Group. We’re a lean team where every role matters and every voice counts. Beyonk Group is an equal opportunity employer.
Customer Success Manager
Location
United States
Posted
73 days ago
Salary
$50K - $55K / year
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager
Beyonk
Role Description As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. - Own a portfolio of customers post-sale, acting as their main point of contact - Lead onboarding and early adoption, helping customers set up for success - Proactively manage renewals, retention, and upsell opportunities - Translate customer goals into clear recommendations that drive revenue and results - Spend ~25% of your time handling customer support tickets and chats (more initially) - Troubleshoot issues, guide best practice, and feed insights back into the wider team - Run structured check-ins, especially ahead of peak trading periods - Spot risk early and take ownership of resolution Qualifications - SaaS experience serving SMB customers - Comfort working with non-technical decision-makers - Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries - Experience owning renewals and upsell conversations - Confidence balancing customer advocacy with commercial responsibility Requirements - Calm under pressure - Clear in communication - Comfortable switching between hands-on problem-solving and commercial conversations Benefits - Fully remote role - Ideally based in Austin, Texas - Around 25% of time spent on support (higher initially during onboarding) - Occasional evening or weekend work during peak periods (compensated) - Comfortable managing your own time, priorities, and customer portfolio Company Description Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. - We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. - We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. - Join us at the early stages of an exciting new chapter for Beyonk Group. - We’re a lean team where every role matters and every voice counts. - Beyonk Group is an equal opportunity employer.
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