Bancorbrás

• Suporte aos clientes; • Verificação de reservas pendentes e concluídas no RD Station; • Monitoramento e atendimento das demandas da fila; • Localização de lançamentos de reservas; • Conferência e análise de faturas com divergências; • Investigação e solução de casos suspeitos; • Identificação e correção de falhas em emissões de passagens aéreas e aluguel de carros; • Manutenção do relatório Power BI Bancorline; • Cancelamentos, reembolsos, remarcações e alterações; • Marcação e emissão de assentos em casos de erro, se ele não conseguir marcar direto na companhia; • Emissão de bagagens despachadas em casos de erro, se ele não conseguir marcar direto na companhia; • Correção de nomes em bilhetes e reservas; • Divisão de reservas conforme solicitação do cliente; • Pesquisa de casos, negociação com clientes e formalização de acordos; • Reembolsos, cancelamentos, alterações e inclusão de serviços; • Reemissões de passagens aéreas; • Lançamento de alteração de locação de veículos.

• Realizar atendimento consultivo a clientes corporativos, compreendendo necessidades, contexto operacional e perfil de risco; • Desenvolver relacionamentos sólidos, promovendo fidelização e percepção de valor; • Acompanhar a jornada do cliente, oferecendo suporte técnico e comercial ao longo do ciclo da apólice; • Elaborar, apresentar e acompanhar cotações e propostas comerciais, alinhadas às necessidades do cliente; • Conduzir negociações estratégicas com seguradoras e clientes, garantindo competitividade e rentabilidade; • Realizar visitas, reuniões, apresentações e ações de prospecção, identificando oportunidades de expansão da carteira; • Realizar e acompanhar renovações de seguros, avaliando riscos, ajustando coberturas e assegurando retenção; • Analisar desempenho da carteira, propondo readequações de produtos conforme evolução do cliente; • Monitorar vencimentos, pendências de documentação e retorno de propostas, garantindo fluidez operacional; • Processar solicitações de novas apólices, endossos, alterações de beneficiários, mudanças de cobertura, faturamento e prêmios; • Apoiar clientes na regularização de pendências, atrasos ou reintegração de apólices; • Notificar segurados e agentes sobre mudanças em políticas, cancelamentos ou ajustes contratuais; • Registrar interações, propostas, movimentações e status de negociações em sistemas como Quiver e CRM; • Atualizar dados dos clientes, garantindo histórico, rastreabilidade e qualidade das informações; • Acompanhar indicadores comerciais e apoiar a geração de relatórios para liderança.

• Conferência de negociações de fornecedores nos sistemas legados, garantindo integridade das informações; • Cadastro de hotéis, serviços e parceiros nos sistemas internos, assegurando precisão e cumprimento de prazos; • Conversão de valores conforme regras financeiras e operacionais; • Cadastro de valores de reservas internacionais (Euro e Dólar) com aplicação correta de alíquotas; • Conferência e solicitação de pagamentos de comissão; • Mediação de contratos por meio de Solicitação de Pagamento; • Processamento de ressarcimentos, devoluções e ajustes financeiros conforme normas internas; • Edição, validação, formatação e organização de documentos administrativos; • Organização e atualização de arquivos digitais, garantindo rastreabilidade documental; • Atualização de planilhas, bases de dados e sistemas com padronização das informações; • Suporte às áreas internas com esclarecimento de dúvidas e apoio operacional; • Atendimento e alinhamento com parceiros externos e fornecedores; • Apoio na melhoria de processos administrativos e acompanhamento de pendências; • Cumprimento de prazos e atuação colaborativa para garantir fluidez das operações.

• Register and update proposals, policies, and endorsements in the system; • Monitor and process incoming proposals, ensuring correct routing; • Update statuses and maintain organized, reliable records; • Assist in tracking outstanding issues with insurers and policyholders; • Monitor service interactions recorded in the system; • Verify commission statements and receipts for financial control; • Assist with operational routine controls and spreadsheet maintenance; • Review reports and flag possible inconsistencies; • Send formal communications related to departmental processes; • Monitor outstanding documentation with sales representatives and partners; • Respond to basic inquiries and redirect requests when necessary; • Notify partners about updates, cancellations, or reinstatements.

• Conduct training needs assessments (TNA) with business areas, identifying skill gaps and defining learning objectives aligned with the company's strategic goals; • Design customized learning paths, e-learning courses, microlearning, support materials and blended programs (in-person and online), using active methodologies, andragogy and human-centered design; • Structure complex educational content through storyboarding and storytelling, partnering with Subject Matter Experts (SMEs) to ensure accuracy, relevance and information flow; • Apply Generative AI tools within the workflow to accelerate ideation of scenarios, script writing, assessment development and large-scale personalization, while maintaining pedagogical rigor and human curation; • Organize and manage content in the company's learning ecosystem (UOL Edtech / Learning.rocks), ensuring the best user experience, smooth navigation and continuous engagement in development journeys; • Develop learning assessment instruments and analyze engagement, retention and training effectiveness indicators (ROI, reaction evaluation and learning analytics), aiming at continuous improvement of educational programs; • Lead end-to-end projects using agile (SAM) or traditional (ADDIE) methodologies, ensuring deadlines are met, delivery quality and alignment with visual and cultural identity.

• Prospect new agencies and strategic partners, expanding the portfolio and strengthening the Operator's presence in the market; • Conduct commercial visits to deliver corporate presentations, assess client needs and generate opportunities; • Prepare customized commercial proposals aligned with the characteristics and potential of each agency; • Lead commercial negotiations, set competitive terms and ensure client satisfaction; • Work on partner retention by fostering consultative, personalized and ongoing relationships; • Provide support to agencies by mediating requests, streamlining processes and ensuring prompt responses; • Present the Operator's products, services and differentiators, reinforcing added value and driving conversions; • Conduct training for agencies on sales processes, reservation systems, products and commercial rules; • Support the promotion of campaigns and marketing materials to strengthen commercial positioning; • Monitor individual targets and the performance of partner agencies, analyzing data and recommending improvement strategies; • Track commercial indicators such as sales volume, average ticket, conversion and profitability; • Prepare commercial reports with recommendations for strategic adjustments and corrective actions; • Collaborate with internal areas (operations, marketing, product, customer service and finance) to ensure process flow and alignment of information; • Represent the Operator at events, travel fairs, workshops, roadshows and promotional activities; • Contribute market insights to improve products and commercial policies.

• Geração de novas oportunidades (Outbound) via ligações, e-mails e redes sociais; • Aplicação de metodologias de vendas para entender as dores, o orçamento e a adequação do lead ao Perfil de Cliente Ideal (ICP); • Marcação de reuniões estratégicas para o time de vendas (closers); • Atualização rigorosa de ferramentas (como Salesforce ou RD Station), registro de interações e acompanhamento do pipeline; • Retomada de contatos que esfriaram e nutrição de oportunidades.

• Facilitate agile ceremonies (daily, planning, review, retrospective) with a focus on value and engagement; • Ensure ceremonies occur according to the calendar, with active participation and focus on each ceremony's objective; • Monitor cadence, flow and delivery efficiency; • Assess and track the teams' agile maturity, promoting continuous improvement; • Encourage collaboration, self-organization, transparency and distributed decision-making; • Lead collective and individual development activities; • Monitor workflow, lead time, throughput and delivery frequency; • Support the team in customer-oriented prioritization and focus on high-impact deliveries; • Contribute to creating predictable, sustainable and results-oriented environments; • Identify and remove technical, organizational or communication impediments; • Assist in conflict mediation and promote a safe, collaborative and productive environment; • Ensure impediments are recorded, tracked and resolved promptly; • Facilitate retrospectives and ensure implementation of improvement actions; • Encourage continuous learning, experimentation and Lean practices; • Contribute to the evolution of agile culture across the organization; • Track agile metrics for teams (lead time, CFD, WIP, throughput, predictability); • Prepare reports and support managers and Product Owners with performance information; • Use data to identify bottlenecks, opportunities and team evolution; • Conduct trainings and workshops on agile methods, practices and tools; • Support Product Owners, analysts and developers in understanding their roles within the framework; • Act as a coach to develop high-performance teams.

• Verify documentation of awarded consortium members (individuals and companies), assessing credit risk profile and ensuring adherence to internal policies and applicable regulations; • Consolidate information obtained from analyses and prepare technical assessments, highlighting points of compliance, restrictions and identified risks; • Approve credit within established authority limits, in accordance with criteria defined in the current policy; • Perform pre-credit analyses for proposals above the operational limit, supporting the area’s decision-making process; • Evaluate the risk profile of assignees for consent in ownership transfer processes; • Monitor matters related to fraud prevention by identifying indications, verifying inconsistencies and applying preventive controls; • Proactively contact customers to clarify doubts and provide guidance on the credit release process; • Accurately record the progress of stages in corporate systems, ensuring traceability and updating of information.

• Facilitate agile ceremonies (daily stand-up, planning, review, retrospective) with a focus on value delivery and engagement; • Ensure ceremonies occur according to schedule, with active participation and a clear focus on each ceremony's objectives; • Monitor cadence, workflow and delivery efficiency; • Assess and track teams' agile maturity, promoting continuous improvement; • Foster collaboration, self-organization, transparency and distributed decision-making; • Facilitate group and one-on-one development activities; • Monitor workflow, lead time, throughput and delivery frequency; • Support the team in customer-oriented prioritization and focusing on the highest-impact deliveries; • Contribute to creating predictable, sustainable and results-oriented environments; • Identify and remove technical, organizational or communication impediments; • Support conflict mediation and promote a safe, collaborative and productive environment; • Ensure impediments are logged, tracked and resolved promptly; • Facilitate retrospectives and ensure improvement actions are implemented; • Encourage continuous learning, experimentation and Lean practices; • Contribute to the evolution of the organization's agile culture; • Track teams' agile metrics (lead time, Cumulative Flow Diagram - CFD, WIP, throughput, predictability); • Prepare reports and support managers and Product Owners with performance insights; • Use data to identify bottlenecks, opportunities and areas for team improvement; • Conduct trainings and workshops on agile methods, practices and tools; • Support Product Owners, analysts and developers in understanding their roles within the framework; • Act as a coach to build high-performing teams.