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Auxiliar Administrativo – Turismo
Location
Brazil
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Auxiliar Administrativo – Turismo
Bancorbrás
• Suporte aos clientes; • Verificação de reservas pendentes e concluídas no RD Station; • Monitoramento e atendimento das demandas da fila; • Localização de lançamentos de reservas; • Conferência e análise de faturas com divergências; • Investigação e solução de casos suspeitos; • Identificação e correção de falhas em emissões de passagens aéreas e aluguel de carros; • Manutenção do relatório Power BI Bancorline; • Cancelamentos, reembolsos, remarcações e alterações; • Marcação e emissão de assentos em casos de erro, se ele não conseguir marcar direto na companhia; • Emissão de bagagens despachadas em casos de erro, se ele não conseguir marcar direto na companhia; • Correção de nomes em bilhetes e reservas; • Divisão de reservas conforme solicitação do cliente; • Pesquisa de casos, negociação com clientes e formalização de acordos; • Reembolsos, cancelamentos, alterações e inclusão de serviços; • Reemissões de passagens aéreas; • Lançamento de alteração de locação de veículos.
Job Requirements
- Ensino Médio Completo;
- Experiência prévia em atendimento ao cliente, preferencialmente no setor de viagens ou turismo;
- Conhecimento em plataformas de gestão de reservas, como RD Station, Power BI e sistemas de controle de filas de atendimento (ex: fila AZUL);
- Conhecimento em processos de emissão, remarcação, cancelamento e reembolso de passagens aéreas e aluguel de carros;
- Noções de análise financeira para conferência de lançamentos e faturas;
- Experiência em resolução de fraudes e controle de erros operacionais em emissões de passagens aéreas e carros;
- Habilidade com relatórios e ferramentas analíticas (Power BI ou similares);
- Conhecimento em processos extrajudiciais (pesquisa, negociação e formalização de acordos).
Benefits
- Abono Assiduidade: Três dias de folga por ano para você aproveitar como quiser;
- Auxílio Educação: Incentivo real ao seu crescimento! Custeio de 50% em cursos voltados ao seu desenvolvimento, disponível após 1 ano de empresa;
- Auxílio Home Office: Um valor extra mensal para te ajudar com os custos do trabalho remoto;
- Auxílio-Creche: Mais apoio para quem tem filhos até 6 anos de idade incompletos;
- Cesta de Natal: No fim do ano, receba um bônus especial para comemorar com a família;
- Plano de Saúde: Cobertura nacional com coparticipação;
- Plano Odontológico: Sorria sem preocupação! Plano completo para cuidar da sua saúde bucal;
- Previdência Privada: A empresa contribui junto com você para garantir mais segurança financeira;
- Seguro de Vida: Tranquilidade para hoje e amanhã. Proteção para você viver com mais leveza e segurança;
- TRIB PASS – Plataforma de Lazer e Turismo: Descubra experiências incríveis com mais facilidade. A Bancorbrás subsidia 50% da mensalidade, e você aproveita o restante;
- Vale Alimentação/Refeição (Cartão Caju): Concedido por dia trabalhado e aceitação ampla. Você escolhe como usar: nas compras ou nas refeições do dia a dia;
- Wellhub (Gympass): Movimento, saúde e bem-estar! Acesso a milhares de academias por meio da plataforma mais completa de atividade física.
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