Avid Technology

Role Description We are seeking a highly skilled Salesforce Developer with specialized knowledge in the billing platform to boost Avid's e-commerce business by adopting cutting-edge solutions that improve D2C experience and increase Subscription user base. This individual will focus on eCommerce solution, platform services, and digital subscription lifecycle management. The ideal candidate will have capability to take ownership and possesses deep technical expertise in Salesforce development, hands-on experience with core Salesforce features, Billing Package, CPQ, Order management, Invoice jobs, and Asset management. - Design and development of scalable Salesforce billing platform services, optimize Invoice Jobs and integrations with Payment Gateway - Architect and implement solutions for Digital subscription lifecycle including Recurring billing, Renewals, upgrades, and cancellations - Proactively lead the effort to build and monitor Order processing, License provisioning, Asset creation and license deposit process flows - Build and optimize recurring modules to manage all Subscription plans including monthly, annual, and usage-based billing - Provide technical assistance to oversee Salesforce configuration, customization, and deployment activities - Collaborate with Product owners to capture requirements and translate into technical designs and best-practice architecture - Enhance integrations with ERP systems (NetSuite & RevPro) via middleware platform, Workato - Collaborate with Customer Service, Sales, eCommerce, Marketing, Finance, ERP and Product owners to design, develop and deploy periodic releases - Participate in weekly release management of Salesforce config and customizations by leveraging CI/CD pipelines to ensure release integrity - Support and maintain existing applications and drive continuous improvement initiatives - Proactively monitor Recurring billing job performance, manage Subscription Renewal flows, data integrity across digital licensing platforms to ensure the platform is scalable and efficient Qualifications - Bachelor’s degree in computer science or equivalent work experience - 7+ years of hands-on Salesforce experience, with at least 4+ years focused on implementing or enhancing Salesforce Billing Platform solutions - Experience with Triggers, Apex Classes, Batch Apex, Queueable, Future method, SOQL, LWC, Flows, REST APIs, Callouts, Platform Events, Data Modeling, Migration and exposure to CI/CD tools, GitHub - Working experience on Digital Licensing platforms is highly preferred - Deep technical proficiency with Billing and CPQ modules, Product Parent and variant architecture, Pricing, Promotions, Invoices and Life cycle Asset management - Strong understanding of Salesforce platform capabilities, Governor limits, and governance best practices - Experience with Platform integrations with ERP (e.g., NetSuite) and other external tools is desired - Excellent communication skills to lead conversations with Business owners, with the ability to translate complex technical concepts for non-technical stakeholders and lead requirement sessions - Comfortable working in or overlapping with Eastern Time (New York/AMER) business hours Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Role Description - Act as first point of contact to HR inquiries via ServiceNow, providing accurate, timely, and empathetic support. - Assign and/or escalate HR inquiries as necessary and as quickly as possible. - Execute employee lifecycle transactions in Workday, including hires, terminations, job and compensation changes, and manager transfers. - Maintain accurate employee data and ensure compliance with internal controls and local employment regulations. - Coordinate onboarding and offboarding activities, including systems setup, benefits orientation, stakeholder communications, and Workday updates. - Partner with HR Business Partners on policy guidance, performance concerns, and employee relations matters. - Collaborate with Payroll on salary audits, final pay instructions, and unemployment claim processing. - Prepare and submit compliance reports as needed. - Assist in tracking completion of compliance training. - Identify trends in employee inquiries and contribute to the improvement of HR processes and knowledge base content. - Identify process improvements and communicate across stakeholders to form recommendations. - Support wellness, engagement, or other HR initiatives and projects as needed. Success Markers - Delivers timely, accurate execution across all employee lifecycle transactions. - Resolves employee inquiries with empathy, clarity, and efficiency. - Maintains data integrity and ensures compliance with local regulations. - Anticipates partner needs and follows through without prompting. - Drives continuous improvement through insights from frontline HR support. Qualifications - Bachelor’s degree in HR, Business, or related field (or equivalent work experience). - 3-5+ years of HR operations experience, preferably in a regional or global support role. - Working knowledge of global employment practices. - Proficiency in HR tools like Workday and ServiceNow. - Strong analytical, documentation, and problem-solving skills. - Excellent written and verbal communication skills with a customer-first mindset. - Self-starter with high attention to detail and ability to manage multiple priorities. - Passion for creating equitable and inclusive employee experiences.

• Administer Concur end-to-end, including user provisioning, role and permission management, policy configuration, approval workflow design, delegation rules, and system settings updates • Administer RevPro (Zuora Revenue) end-to-end, managing revenue recognition rule sets, performance obligation configurations, contract modifications, period close activities, and user access controls to ensure accurate ASC 606-compliant reporting • NetSuite experience across all core financial modules — General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Multi-Book Accounting, and Revenue Recognition — owning configuration, module settings, chart of accounts maintenance, and period management • Understanding month-end and quarter-end close, assisting Accounting team with Intercompany Accounts and Financial reporting • Manage NetSuite roles, permissions, and user access governance, ensuring segregation of duties and audit-compliant access controls across the Finance & Accounting organization • Own NetSuite reporting administration, including the creation and maintenance of saved searches, custom reports, SuiteAnalytics workbooks, KPI dashboards, and period-end financial statements • Monitor and administer integrations across NetSuite, Concur, RevPro, and Salesforce — maintaining data mapping, resolving sync failures, and coordinating with the ERP team on integration upgrades or breaks • Serve as the primary escalation point for production issues across NetSuite, Concur, and RevPro — triaging, troubleshooting, and resolving tickets • Maintain system documentation including configuration guides, change logs, and user-facing process documentation for all administered platforms • Partner with Finance stakeholders to gather requirements and translate them into system configurations, workflow changes, or functional enhancements across NetSuite, Concur, and RevPro • Assist Senior NetSuite Developer with UAT testing of customizations and workflows • Enforce data integrity standards and support internal and external audit requirements, including access reviews, configuration change logs, and system-generated evidence across all platforms • Manage and maintain JIRA boards for the ERP team, tracking administrative requests, system changes, and communicating status and metrics to stakeholders

Role Description We are seeking a Travel & Card Specialist to join our Indirect Procurement team as an individual contributor focused on administering, optimizing, and managing our Corporate Travel program as well as our Corporate Credit Card program. This role is primarily responsible for the end-to-end management of these critical operational programs, including: - Vendor relationship management - Policy influencing & enforcement - Supporting end-user throughput and inquiries The Specialist will be entrusted with managing key vendor relationships and will be held accountable for ensuring a compliant, efficient & safe, and cost-effective ecosystem. This role will follow a Remote work set-up, with a schedule of 9:00 PM – 06:00 AM Philippine Standard Time. Key Responsibilities - Corporate Travel Program Management: - Manage the full corporate travel ecosystem, acting as the primary business owner for the Travel Management Company (“TMC”) as well as technology / transacting platform & adjacent vendors - Oversee vendor performance and program compliance, including monitoring vendor service level agreements (“SLAs”) and key performance indicators (“KPIs”), and ensuring the Travel & Expense (“T&E”) policy aligns with business needs and regulatory requirements - Serve as the Subject Matter Expert (“SME”) for the T&E platform – via configuration, user access, & data integrity – and for the corporate T&E policy in collaboration with other Finance stakeholders - Provide first-line support for employee travel inquiries, guiding users on policy and system use, and escalating complex issues to the vendor support team(s) - Develop and deliver training and documentation to drive high levels of program adoption and policy compliance across the organization - Review and update applicable vendor rosters, conducting periodic market analysis to ensure the program offers the best available services and pricing - Generate and present reports on spend trends, compliance metrics, and program performance to leadership - Corporate Credit Card Program Management: - Own and manage the corporate credit card program, serving as the primary liaison with the issuing bank and credit card platform vendor - Manage the end-to-end card lifecycle and related processes, including card issuance, limits management, suspension, cancellation processes, and bill preparation and approval - Review and update the vendor roster for the credit card program, ensuring the service meets the company's financial and operational security requirements - Support periodic audits by reviewing card usage, reconciliation processes, and compliance with related policy and / or process(es) Qualifications - A bachelor’s degree in a business-related field – e.g. Business, Supply Chain, etc. – from an accredited university is desired - An accountable and a proactive, self-starting attitude - Exceptional customer service and communication skills, with the ability to handle employee inquiries professionally / effectively - Advanced verbal and written communication skills in the English language - Independent ability to build and manage professional relationships with key internal and external stakeholders – e.g. business requestors, program vendors, etc. - Strong analytical and problem-solving skills, with a focus on identifying patterns in data and resolving system issues - Advanced knowledge of accounting principles and extensive experience in statement reconciliation, including discovery, analysis, & resolution of discrepancies - Minimum of five (5) years of professional experience, with at least three (3) years of focused experience in managing corporate T & E and credit card programs - Demonstrable expertise using a major T & E reporting system – e.g. Concur, Navan, etc. – and an ERP system for related processes – e.g. NetSuite, Oracle, etc. - Proficiency with Microsoft Office Suite, including strong skills in Microsoft Excel for data extraction and analysis Benefits - Join a global team and experience a dynamic, collaborative work environment that fosters innovation and growth. - Remote work model offering flexibility to balance work and life. - Access to development programs with strong support and mentoring to help you grow and advance within the company. - Equal opportunity employer committed to diversity, inclusivity, and creating a welcoming environment for all employees. - Attractive benefits package including health & life insurance, referral rewards, and generous leave policies to ensure a healthy work-life balance.

Role Description Come and join us at Avid as a Data Warehouse Architect (Remote), where you will play a critical role in shaping, scaling, and strengthening Avid’s enterprise data platform and trusted data assets. In this role, you will provide both hands-on technical architecture and day-to-day leadership for the Data Platform team. - Guide the design of modern data warehouse solutions, dimensional models, star-schema-based data products, data quality controls, and curated datasets that support finance, revenue operations, sales, product analytics, customer insights, and executive reporting. - Partner closely with Data Engineering, Analytics, Finance, Revenue Operations, Product, Sales Operations, and business stakeholders to ensure enterprise data is reliable, well-modeled, well-governed, and aligned to business definitions. - Requires a strong balance of technical depth, platform strategy, delivery oversight, stakeholder management, and team leadership. Responsibilities and Duties - Data Architecture & Platform Strategy: - Lead the architecture, design, and evolution of Avid’s enterprise data warehouse and data platform capabilities. - Define and promote modern data modeling patterns, including dimensional modeling, star schemas, semantic layers, curated marts, and governed source-of-truth datasets. - Translate business needs into practical data architecture, platform patterns, technical requirements, and solution designs. - Partner with leadership and stakeholders to shape the data platform roadmap. - Technical Leadership & Engineering Oversight: - Serve as a hands-on technical leader for complex data warehouse, data engineering, and analytics enablement initiatives. - Review and guide technical design, data models, SQL logic, transformation patterns, data quality checks, and pipeline approaches. - Lead technical problem solving across data discrepancies, source-system gaps, integration issues, and reporting inconsistencies. - Establish engineering standards, reusable design patterns, documentation expectations, and development practices. - Team Leadership & Delivery Management: - Provide day-to-day direction, coaching, and delivery oversight for data warehouse engineers, data engineers, and platform support resources. - Help manage intake, prioritization, Jira discipline, sprint planning, backlog grooming, status reporting, and delivery commitments. - Support resource planning, work allocation, and escalation management. - Act as a leadership bridge between the Director, Data Platforms and the day-to-day execution of the engineering team. - Data Quality, Governance & Trusted Reporting: - Champion data quality, consistency, and reliability across enterprise datasets. - Partner with Data Owners, Finance, Revenue Operations, Sales Operations, and Analytics teams. - Drive root-cause analysis and remediation plans for data anomalies. - Support development of data quality scorecards, control checks, exception logs, lineage documentation, and trust indicators. - Collaboration & Stakeholder Enablement: - Partner with business and technical stakeholders to understand data needs. - Collaborate with BI and analytics teams to ensure curated datasets effectively support tools. - Communicate data platform plans, risks, dependencies, and delivery status clearly. - Mentor team members and promote a culture of ownership, technical excellence, accountability, and continuous improvement. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Data Engineering, Data Analytics, Business, Finance, or a related field. - 10+ years of experience in data warehousing, data engineering, analytics engineering, enterprise reporting, business intelligence, or related data platform roles. - 3+ years of experience providing technical leadership, team leadership, delivery oversight, solution architecture, or architecture guidance across data platform initiatives. - Strong experience designing and implementing enterprise data warehouse solutions, dimensional models, star schemas, curated marts, and source-of-truth datasets. - Strong understanding of business and financial metrics used in operational reporting and executive decision-making. - Experience partnering with business stakeholders, data owners, analytics teams, finance teams, revenue operations, product teams, and engineering teams. - Demonstrated ability to lead complex data initiatives from requirements and design through delivery, validation, documentation, and adoption. Technical Requirements - Advanced SQL skills, including complex joins, window functions, CTEs, data validation logic, reconciliation logic, and performance-aware query design. - Hands-on experience with Snowflake or similar modern cloud data warehouse platforms. - Strong understanding of ELT/ETL design patterns, data pipeline orchestration, data transformation frameworks, and production support practices. - Experience designing data models that support BI tools such as Power BI, Tableau, Domo, Excel, or similar analytics platforms. - Working knowledge of Python or another scripting language for data analysis, automation, validation, or troubleshooting. - Experience with Jira, Agile delivery practices, backlog management, documentation, and cross-functional delivery tracking. - Strong understanding of data quality controls, metadata, lineage, data governance, access controls, and documentation standards. Preferred Skills, Experience & Capabilities - Experience supporting SaaS, subscription, finance, revenue operations, sales operations, or customer analytics data environments. - Experience working with Salesforce, CPQ, billing systems, subscription systems, finance systems, RevOps platforms, or related systems of record. - Experience leading teams that include onshore and offshore engineers, contractors, data analysts, data owners, or platform support resources. - Experience modernizing legacy reporting environments and moving organizations toward governed, scalable, self-service data products. - Experience building or guiding data quality frameworks, control tables, exception management processes, reconciliation workflows, and executive confidence scorecards. - Experience supporting high-visibility executive reporting, board reporting, revenue reporting, or other business-critical data products. - Familiarity with data cataloging tools, metadata management, semantic layer design, and enterprise data governance frameworks. Behavioral Traits & Core Competencies - Strong ownership mindset with the ability to operate as both a hands-on technical leader and a trusted partner to business stakeholders. - Excellent communication skills, with the ability to explain complex data architecture, platform, and data quality topics to non-technical audiences. - Strong leadership presence with the ability to coach team members, drive accountability, and create clarity in ambiguous or fast-moving situations. - Practical problem solver who balances speed, quality, architecture discipline, and business impact. - Strong attention to detail and a high bar for data quality, documentation, maintainability, and stakeholder trust. Salary Ranges MIN 145,050.00 to MAX 217,576.00 USD. The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs.

Role Description As a Strategic Account Manager, you will drive revenue growth at Avid by managing our most important existing accounts while also actively hunting new logos within the media and entertainment industry. You are a strategic seller who thrives in both worlds protecting and expanding high-value relationships while identifying and closing new enterprise opportunities from prospecting through negotiation and close. This role requires someone who can navigate complex, multi-stakeholder organizations, engage at the executive level, and bring the discipline of a structured sales methodology to a role that demands both hunter instincts and enterprise relationship depth. Key Responsibilities - Own the full sales cycle for all Avid's product lines (from hardware to SaaS) across a defined portfolio of named strategic accounts, including renewals, expansions, multi-year agreements, and net-new business within accounts. - Drive new business acquisition by identifying and closing new logos within entertainment, news, and adjacent media industries, with a particular focus on cloud-first opportunities and the shift from on-prem and hybrid to cloud-native platforms. - Develop and execute multi-year account strategies that reflect each customer's business priorities, technology roadmap, and competitive dynamics. - Build trusted relationships with executives, decision-makers, and purchasing influencers across complex, multi-stakeholder organizations typical of large global media environments. - Deliver demos and presentations tailored to senior business audiences, clearly articulating the value of cloud-native platforms to an industry navigating the shift from on-prem and hybrid to cloud-first workflows. - Partner with Product, Customer Success, Presales, Marketing, and RevOps to shape solutions that address evolving customer needs and ensure seamless execution. - Act as a market expert — bringing competitive intelligence, customer insights, and industry trends back internally to influence product strategy and go-to-market plans. - Apply a structured sales methodology (e.g., MEDDPICC) to maintain rigor and predictability across every deal, and maintain high-quality CRM data by accurately documenting customer engagement, opportunity status, pipeline progression, forecast information, competitive positioning, and next-step actions to provide visibility into business performance and sales execution. - Maintain direct, high-touch engagement with end customers throughout the sales cycle, even in partner-facilitated deals; partner with the relevant Partner Account Manager (PAM) to coordinate approach and ensure a seamless customer experience. Success Markers - Build the Relationships – executive alignment, internal orchestration and expansion mindset are the three factors correlated to successful performance. - Become the Expert – business acumen, insight-led outreach, and commercial mastery separate quota carriers from strategic advisors. - Follow the Process – outcome-based selling, account planning, and pipeline discipline are fundamentals. Those who treat these as high-impact work (not administrative tasks) will consistently win. Qualifications - 10+ years of B2B enterprise sales experience with a demonstrated track record of owning a revenue number, closing new business, and expanding named accounts — ideally selling a mix of software (SaaS) and hardware. - Demonstrated success managing named accounts while identifying and closing net-new opportunities within complex, matrixed customer accounts. - Strong understanding of enterprise sales methodologies and ability to run long, multi-stakeholder deal cycles with discipline. - Excellent communication, negotiation, and executive-level presentation skills. - Proven forecasting accuracy and comfort summarizing deal health with clarity and confidence. - Familiarity with CRM systems (Salesforce preferred) and modern sales tools. - Experience selling into entertainment, news, or media organizations (broadcast, streaming, studios, digital newsrooms, or similar) strongly preferred. - Exposure to structured sales methodologies (e.g., MEDDPICC, Challenger) preferred. - Ability to travel for customer visits, industry events, and internal meetings. Benefits - Pay Range: 241,705 - 362,554.80 USD Annual - The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. - Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. - While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.

Role Description Provide project management, planning, coordination, and execution support across the Storage Software Engineering organization. Drive visibility, accountability, and delivery of multiple concurrent development initiatives spanning software development, QA, DevOps, cloud architecture, platform engineering, and cross-functional product programs. Act as the operational hub between Engineering, Product Management, Program Management, and Leadership to ensure projects are effectively tracked, risks are managed, and commitments are delivered on schedule. Responsibilities - Assist the VP of Storage Software Engineering in managing and tracking all active projects across multiple engineering teams. - Maintain visibility into project status, schedules, milestones, dependencies, risks, and resource constraints. - Coordinate daily Scrum activities across development teams, ensuring blockers, risks, and action items are identified and resolved promptly. - Partner closely with Product Management to ensure engineering priorities align with business objectives, roadmap commitments, and customer requirements. - Drive sprint planning, backlog grooming, release planning, and retrospective activities across multiple Agile teams. - Manage and administer Jira boards, workflows, dashboards, and reporting structures. - Develop and maintain executive-level reporting on project health, delivery status, risks, and key performance indicators. - Monitor project progress against commitments and proactively escalate issues requiring leadership attention. - Coordinate cross-functional initiatives involving Engineering, QA, Product Management, DevOps, Support, and Operations teams. - Facilitate communication between stakeholders to ensure alignment on priorities, schedules, and deliverables. - Track action items, decisions, dependencies, and follow-through activities across teams and projects. - Establish and improve project management processes, Agile practices, and organizational workflows. - Support release readiness reviews and milestone assessments. - Generate weekly, monthly, and quarterly project status summaries for leadership review. - Help drive organizational accountability through metrics, reporting, and process governance. - Support resource planning and capacity forecasting activities. - Assist with portfolio-level planning and prioritization discussions. - Maintain documentation related to project plans, schedules, decisions, and development processes. - Promote continuous improvement across project execution, Agile processes, and engineering collaboration. Qualifications - Bachelor's degree in Engineering, Computer Science, Business Administration, Project Management, or equivalent practical experience. - 5+ years of experience in Technical Project Management, Program Management, Scrum Master, or Engineering Operations roles. - Proven experience supporting software development organizations operating in Agile/Scrum environments. - Strong understanding of software development lifecycles, release management processes, and engineering workflows. - Extensive hands-on experience with Jira administration, project tracking, dashboards, reporting, and workflow management. - Experience coordinating multiple concurrent software development projects. - Strong knowledge of Agile methodologies including Scrum, Kanban, and hybrid project delivery models. - Experience working closely with Product Management and Engineering leadership teams. - Strong organizational skills with the ability to manage multiple priorities simultaneously. - Excellent stakeholder management and communication skills. - Strong analytical abilities with experience producing project metrics, status reports, and executive summaries. - Demonstrated risk management and issue tracking capabilities. - Experience facilitating sprint planning, backlog reviews, standups, and retrospectives. - Strong proficiency with Microsoft Office, Excel, PowerPoint, Teams, and related collaboration platforms. - Excellent written and verbal English communication skills. - Self-motivated with strong attention to detail and follow-through. Desirable Qualifications - PMP, PMI-ACP, Certified Scrum Master (CSM), SAFe, or equivalent project management certification. - Experience supporting storage, infrastructure, cloud, DevOps, or platform engineering organizations. - Familiarity with distributed storage systems, cloud-native applications, Kubernetes, and SaaS platforms. - Experience with Azure DevOps, Confluence, GitLab, and software release management tooling. - Experience working within enterprise software development organizations. - Knowledge of software quality assurance and DevOps processes. - Familiarity with executive reporting and portfolio management practices. - Experience supporting geographically distributed engineering teams. - Knowledge of capacity planning, resource forecasting, and engineering operational metrics. Success Criteria - Establish consistent project tracking across all Storage Software Engineering initiatives. - Improve visibility into project status, risks, dependencies, and delivery timelines. - Standardize Jira reporting, dashboards, and sprint management practices. - Drive improved predictability of engineering commitments and milestone delivery. - Increase operational efficiency across Scrum ceremonies and project governance activities. - Become the central coordination point for Engineering and Product Management execution planning. - Deliver executive-ready reporting that enables data-driven decision-making across the organization. Role Level Project Manager – Storage Software Engineering. This position operates as an individual contributor role responsible for department-wide project coordination, Agile execution support, portfolio visibility, and engineering operational excellence. The role works directly with engineering managers, technical leads, product managers, and executive leadership to drive successful delivery of strategic Storage Engineering initiatives. What to Look Forward To? - Join a global team and experience a dynamic, collaborative work environment that fosters innovation and growth. - Remote work model offering flexibility to balance work and life. - Access to development programs with strong support and mentoring to help you grow and advance within the company. - Equal opportunity employer committed to diversity, inclusivity, and creating a welcoming environment for all employees. - Attractive benefits package including health & life insurance, referral rewards, and generous leave policies to ensure a healthy work-life balance. Salary Range MIN 153,064 to MAX 229,596 PLN/Annual. The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range. Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Role Description Avid is seeking a technical and strategic Salesforce Administrator and QA Engineer to join our Enterprise Technology team. We are looking for a self-motivated expert to ensure quality, functionality, and performance of Salesforce applications by developing, executing, and automating test plans. This role is a critical bridge between development and business teams to test custom features, data migrations, and integrations, working in Agile environments to identify bugs and validate system performance. Responsibilities and Duties - Create comprehensive test plans, manual/automated test cases, and scenarios based on user stories and requirements. - Perform functional, regression, integration, and user acceptance testing (UAT) on Salesforce CRM, Lightning Web Components, and integrations. - Utilize tools like Selenium, Provar, or Apex testing frameworks to develop automated scripts for testing workflows. - Document, track, and verify software bugs in systems like Jira, collaborating with developers for resolution. - Test Salesforce-specific functionality such as validation rules, Apex triggers, workflows, data security, and Apex data loading. - Handle testing for seasonal Salesforce releases (Spring, Summer, Winter). Qualifications - 3 to 5 years of experience in Salesforce Admin with QA and tech support, with specific focus on Salesforce platforms. - Familiarity with APEX code, Lightning Web Components (LWC), and API testing. - Experience with Jira, TestRail, or similar test management tools. - Strong knowledge of Agile/Scrum processes. - Ability to work effectively in the EST time zone (Amer/New York). Benefits - Avid is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Avid is seeking an Ecommerce and Salesforce Platform Developer to join our Enterprise Technology team as Service cloud expert with CPQ exposure. We are looking for a self-motivated expert to own and advance our Salesforce Platform. This individual will design, build, and support Salesforce Service cloud solution, Billing/CPQ systems with keen focus on Case Management, Omnichannel, Enhanced Chatbot. What You Can Deliver - Configure and customize Salesforce platform features: Service Console, Omni-Channel, Case Management, and Knowledge Base - Design and implement Salesforce solutions for: - CPQ, Billing, Orders, Invoices, and digital subscription lifecycle - Product catalogs, pricing, bundling, renewals, upgrades, and cancellations - Build and manage recurring billing models (monthly, annual, usage-based) - Develop and maintain Salesforce components using: Apex, Lightning Web Components (LWC), Flows, and validations - Design and manage integrations with: - ERP systems (NetSuite, RevPro) - eCommerce platforms, payment gateways, and middleware (Workato) - REST/SOAP APIs - Lead order processing, asset creation, and license provisioning flows - Collaborate with Sales, Finance, Marketing, eCommerce, Product, and Support teams - Provide technical guidance to developers and support release management using CI/CD - Monitor billing jobs, renewals, and system performance to ensure data accuracy and scalability - Maintain technical documentation and solution designs Qualifications - Bachelor’s degree in Computer Science or equivalent experience - 8+ years of Salesforce development experience, including 5+ years of hands-on experience with Service cloud and 2+ years on Salesforce Billing, CPQ, and Order Management - Strong skills in: - Apex, LWC, JavaScript, SOQL/SOSL - Salesforce Billing, CPQ, product architecture, and pricing - Experience with: - Sales Cloud, Service Cloud, and Marketing Cloud - ERP integrations (NetSuite, RevPro) - Payment gateways and middleware tools (Workato) - Solid understanding of Salesforce governor limits and best practices - Strong communication and problem-solving skills - Experience with digital licensing platforms is a plus - Ability to work in the EST (AMER/New York) time zone Benefits - Join a global team and experience a dynamic, collaborative work environment that fosters innovation and growth - Remote work model offering flexibility to balance work and life - Access to development programs with strong support and mentoring to help you grow and advance within the company - Equal opportunity employer committed to diversity, inclusivity, and creating a welcoming environment for all employees - Attractive benefits package including health & life insurance, referral rewards, and generous leave policies to ensure a healthy work-life balance

• Own backlog prioritization and clarity for a complex or multi-squad product area • Ensure sprint goals align with strategic objectives and deliver measurable outcomes • Partner with engineering, QA, and design to drive delivery excellence and predictability • Coach junior Product Owners and contribute to improving agile maturity at Avid