Avantor

Role Description Customer Service Representative is responsible for processing customer purchase orders, resolving order-related issues, handling internal and external customer inquiries, cross-referencing products and offering substitutes to increase revenue, expediting shipments, and communication with suppliers, customers, and sales representatives. Customer Service Representatives serve as a liaison with all parties to enable sales growth. - Maintains and attracts potential customers by handling inbound customer communication (calls/emails) relating to the processing, expediting, and troubleshooting of customer orders in both French and English. - Owns the customer request and experience from initiation to conclusion. - Processes, via computer, all customer requests. Utilize multiple and often complex systems, programs, on dual monitors in order to research information. - Research and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth. - Accountable to performance metrics such as schedule adherence, productivity standards and quality standards. - Follows up with sales, suppliers, and customers on any outstanding issues. - Looks for opportunities to provide solutions. - Makes recommendations on areas for process improvement. - Make decisions based on policies and past precedence, seeking guidance as necessary. - Performs other duties as assigned. Qualifications - High School diploma is required. - Bilingual French/English verbal and written required. - Intermediate PC skills required; must be able to work in multiple systems concurrently, utilizing multiple monitors. - SAP, C4C (SAP Cloud), or other CRM tool experience preferred. - 1-3 years’ applicable experience in customer service type role is preferred. Requirements - Ability to handle inbound customer communication in both French and English. - Proficient in using multiple complex systems and programs on dual monitors. - Strong problem-solving skills to resolve customer issues effectively. - Ability to interact proactively with sales and other internal teams. - Accountability to performance metrics. Benefits - 100% remote work opportunity in Canada.

• Provide technical support on laboratory equipment including installation, preventative maintenance, repair and validation • Proactively manage customer relations with emphasis on communication and customer satisfaction • Responsible for the smooth delivery of the technical service portfolio to the assigned customer base • Cross train team members in specific areas of expertise • Deliver efficient after sales service to ensure customer satisfaction • Respond to technical enquiries and resolve problems • Generate leads for sales and service revenue in the field • Investigate faults and find solutions • Set own goals in conjunction with Department Manager

• Facilitate customer communications (email, conference calls), as related to b2b testing requirements. • Track the status of customer testing and coordinate timing for production migrations. • Implementation management for standard b2b integration projects. • Enable integrations with B2B marketplaces and eProcurement applications. • Analyzes processes, as compared to business needs, and recommends system or process improvements. • Assists and/or leads internal or external project teams. • Lead or contribute to digital transformation projects. • Completes quality projects on the agreed upon date. • Interacts well and builds good working relationships with all project players. • Proactive communication with customers that have not responded to requests for testing. • Manage contact database for customer technical and business resources. • Communicates with managers, leads, and technicians of other teams to help resolve support issues. • Performs other duties as assigned

• Develop and lead the annual marketing plan by segment and workflow. • Lead structured programs to collect and analyze customer feedback and publish actionable insight reports. • Partner with Product Managers and technical marketing to design and execute launch strategies. • Own the JT Baker® Strategy and narratives across all channels. • Define and track marketing effectiveness metrics.

• Account-Level Operational Leadership: Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes • Set operational priorities across the supervisor team and monitor execution through structured review cadences • Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director • Lead major operational events including new site implementations and significant scope expansions • Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions • Own the account or regional operating rhythm and ensure alignment across sites and teams • Senior Customer Relationship & Influence: Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors • Lead recurring account business reviews with customer senior operational and commercial stakeholders • Influence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationships • Proactively identify customer needs and translate into service enhancements and scope expansion opportunities • Partner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussions • Represent Avantor in senior customer audits and strategic reviews • Complex Problem Resolution & Cross-Functional Analysis: Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas • Supervisor Development & Talent Strategy: Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning • Build and actively manage supervisor succession pipelines across all roles in scope • Coach direct report supervisors on operational leadership, people development, client engagement and strategic contribution

• processing customer purchase orders • resolving issues • handling inquiries • cross-referencing, expediting, and communicating with suppliers, customers, and sales representatives • liaison with all parties to enable sales growth • managing inbound sales and customer communications regarding service status or network issues • expediting and troubleshooting customer orders • owns the customer request and experience from initiation through conclusion • researching and resolving customer issues • expediting back orders and handles returns and special requests • proactive interaction with the outside sales force to ensure regular communication on pricing and other customer concerns • provides high-quality, sales-aligned service to drive sales growth • makes recommendations on areas for process improvement • accountable for performance metrics such as schedule adherence, productivity standards, and quality standards • performs other duties as assigned

• Install, service, and repair laboratory equipment across client sites • Perform calibration, validation, and preventative maintenance • Diagnose faults and resolve technical issues independently • Deliver a high-quality customer experience on-site • Provide technical guidance and support to customers • Plan and manage service visits efficiently within the assigned territory • Identify opportunities to support service and product offerings

Role Description Avantor is looking for a Sustainability Intern for the 2026 summer. The team focuses on the development of quantitative climate risk scenario analysis to help Avantor/VWR identify critical financial risks and opportunities associated with our climate and sustainability programs. As part of Avantor's Global Sustainability Team, the Climate Corps Fellow will: - Build on Avantor's double materiality assessment and initial Taskforce for Climate Disclosure (TCFD) reports. - Develop a formal climate risk scenario analysis, including quantitative assessments. - Evaluate potential impacts/outcomes of two climate scenarios. - Engage key stakeholders and align with Avantor’s Enterprise Risk Management process and strategy. - Analyze operational, financial, and reputational risk and opportunities. - Support Avantor's CDP Climate submission and EU CSRD and EU Taxonomy reporting preparation. Qualifications - Bachelors Degree in Environmental Studies or related field is required. - Must be currently enrolled in a graduate program. - Minimum 3-5 years of sustainability or related-fields experience is required. - Demonstrated project management experience. - Ability to speak other languages fluently other than English (preferred). Benefits - Comprehensive benefits package including medical, dental, and vision coverage. - Wellness programs, health savings and flexible spending accounts. - 401(k) plan with company match. - Employee stock purchase program. - 11 paid holidays. - Accrue 18 PTO days annually. - Eligible for volunteer time off. - 6 weeks of 100% paid parental leave (except in states that offer paid family leave).

• Plan and coordinate sales conferences, trade shows, and events to support business goals. • Oversee all aspects of event planning, including budgeting, logistics, marketing, and on-site execution independently or in partnership with event planning agencies. • Collaborate with cross-functional teams to align event goals with organizational objectives and ensure cohesive execution. • Lead, mentor, and inspire a team of event professionals, ensuring continuous development and high performance. • Foster a collaborative and inclusive team environment that encourages creativity and innovation. • Manage external vendors, contractors, and partners to deliver high-quality event services. • Develop and implement standardized processes for event planning and execution to ensure efficiency and consistency. • Build and maintain strong relationships with key stakeholders, including senior executives, sponsors, exhibitors, and attendees. • Develop and manage event budgets, ensuring cost-effective allocation of resources. • Create detailed post-event reports and presentations for stakeholders, summarizing key insights and recommendations.

• Conduct various data analyses • Execute product additions/deletions • Enable the Portfolio’s pricing process • Fulfill ad-hoc requests for information, data and analysis as required • Manage product projects and coordinate closely with suppliers and internal contacts • Drive onboarding of innovative lab and production suppliers/products • Produce proactive analyses and competitive intelligence gathering • Provide data analysis for Portfolio Leadership