• Respond to inquiries and requests received from customers • Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution • Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees • Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level • Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure • Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately

• Serve as a primary point of contact for employees regarding HR policies, procedures, and general employment questions — providing first-level employee relations support and escalating complex matters appropriately. • Coordinate all aspects of the onboarding process — new hire paperwork, system setup, orientation scheduling, and first-day logistics — ensuring every new employee starts with a positive, seamless experience. • Facilitate engaging new hire orientation sessions and coordinate employee separations — including offboarding workflows, exit interviews, system access removal, and final documentation. • Serve as the primary administrator for Paylocity — configuring employee records, security permissions, workflows, and organizational changes, and troubleshooting system issues for employees and managers. • Identify opportunities to improve HR system processes and efficiencies — partnering with vendors and internal stakeholders to resolve technical HRIS issues proactively. • Create recurring and ad hoc HR reports and dashboards — analyzing workforce data including headcount, turnover, hiring metrics, and organizational trends to support data-driven decision-making. • Prepare executive-ready presentations and PowerPoint decks for senior leadership and Executive Leadership Team meetings — ensuring data integrity and clear, compelling communication of HR insights. • Maintain employee personnel files and HR documentation — supporting compliance with U.S. employment laws, assisting with audits, and supporting government reporting requirements including EEO-1, labor surveys, and census reporting. • Assist managers with employee documentation, coaching conversations, and policy interpretation — fostering a positive, collaborative, and inclusive workplace culture at every touchpoint.

• Act as primary HR business partner for multiple districts of Aramark Collegiate Hospitality • Partner with leaders and teams to identify opportunities and develop solutions • Coach and advise leaders on people strategy • Ensure the efficient delivery of HR programs and services • Build and implement organizational effectiveness strategies • Collaborate with Centers of Excellence (COEs) to attract, onboard, develop, and retain talent • Support Aramark growth, acquisitions, and retention efforts • Drive adherence to compliance of policies and procedures • Lead HR teams in assigned districts and regions

• Develop and implement HR processes, practices, and programs for the organization • Ensure proactive planning and effective execution of talent acquisition and performance management • Conduct exit interviews and analyze data for HR improvement • Assist leaders with job description creation and compensation analysis • Partner with Talent Acquisition for timely approvals and immigration processes • Anticipate and facilitate resolution of employee relations issues • Implement employee and leadership development strategy