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Account Manager
Location
Malaysia
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
Avantor
Role Description Under general supervision, responsible for maintaining relationships with accounts by visiting customer sites within assigned territory. Sell products and services to customers and act as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing business. In addition to face-to-face meetings, engage with customers over the phone and Internet (e.g., chat, email, video conferencing, etc.) to close sales and support clients. Respond to client inquiries and offer guidance on appropriate products and services. Execute sales strategy, generate sales reports, and identify opportunities to increase sales volume while ensuring service levels are met. - Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. - Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. - Targets: Meet/exceed IOP for sales and margin. Develop awareness/sales in the VWR Private Label range to increase margin. - Strategy Implementation: Demonstrate strategic agility in approach to customers and projects. - Business Development: Drive new and existing opportunities by managing territory appropriately to maximize number of customer visits. - Utilize VWR Resources: Utilize local and global internal and external contacts to help achieve targets. - Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/accounts. - Performs other duties as assigned. Qualifications - BA/BSc or equivalent essential. - 3+ years of experience in a complex sales environment. - A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach. - Experienced in working in a fast-paced and targeted environment. - Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background. - Demonstrated capability to effectively utilize best in class selling processes and technology platforms including CRM Tools. - Mandatory attendance of appropriate VWR Sales Trainings. Requirements - A good understanding of company products, promotions, services, and solution offerings for customers. - Must have an in-depth understanding of relationship types and buyer behaviors. - Broad understanding of VWR Product & Service portfolio. - In-depth understanding of the different VWR functions and their role. - Fluent in oral and written English, preferably 1 or 2 more languages. - Ability to take content and structure it in a way that is most appropriate for the audience and objective. - Ability to develop mutually beneficial relationships and drive strategic conversations with Customers. - Outstanding interpersonal skills with the ability to manage various buyer types and personalities. - Strong organizational skills that drive projects forward. - Ability to work independently and successfully manage time and territory. - Strong ability to negotiate large account pricing strategies/contracts. - Ability to handle difficult situations effectively. Benefits - Dare to go further in your career. - Join our global team of 14,000+ associates. - Contribute your talents, learn new skills, and grow your career. - Commitment to helping you on your journey through a diverse, equitable, and inclusive culture. Company Description Avantor is proud to be an equal opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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