Avalon Administrative Services LLC

Role Description Avalon Healthcare Solutions is seeking a highly organized and proactive HR & Marketing Coordinator to support both the Marketing and Human Resources teams. This hybrid role will focus on event planning and logistics, internal and external communications, and cross-functional coordination. The HR & Marketing Coordinator will play a key role in supporting Avalon-hosted and industry events, internal communications initiatives, and employee engagement activities. This is an ideal opportunity for someone interested in communications, event planning, marketing, and HR operations within a collaborative, fast-paced healthcare organization. Essential Functions and Responsibilities - Marketing Event & Campaign Support - Assist with the execution of Avalon and industry conferences/events - Coordinate event logistics, including timelines, materials, and vendor coordination - Work with the marketing team and cross-functional growth team on event logistics - Support pre-event and post-event communications (email campaigns, internal prep materials, follow-ups) - Assist with the development of event-related marketing assets and messaging - HR Communications & Internal Events - Support the HR team in executing internal communications initiatives across the organization - Assist HR and office manager in the execution of internal events such as; All Associate Meetings, Holiday party and employee engagement events and Big Room Planning (BRP) sessions - Help draft and distribute internal communications (announcements and event materials) - Support coordination of cross-functional communications between teams - HR Operations & Onboarding Support - Assist with onboarding documentation and process coordination - Support organization and maintenance of HR materials and resources - Help improve the onboarding experience through content updates and process documentation - Contribute to general HR initiatives and administrative support as needed Qualifications - Current undergraduate student in Communications, Marketing, Business, Human Resources, or related field - Strong organizational and time management skills - Excellent written and verbal communication skills - Ability to manage multiple projects and deadlines in a remote environment - Detail-oriented with a proactive, problem-solving mindset - Interest in event planning, communications, marketing, or HR Preferred Qualifications - Experience supporting events, conferences, or internal programs - Familiarity with email marketing or digital campaign coordination - Experience drafting communications or marketing copy - Exposure to HR processes or employee engagement initiatives - Experience with project management or collaboration tools

Role Description The Medical Policy Coordinator Intern will support the Scientific Affairs team in researching, developing, and reviewing medical policies. This internship is designed for a current undergraduate or graduate student pursuing a degree in a healthcare-related field such as Public Health, Health Policy, Biology, Nursing, Pre-Med, or a related discipline. This is a part-time internship opportunity through September 2026 that is eligible for remote work, but travel to the corporate office in Tampa, FL may be requested during the assignment. Essential Functions and Responsibilities - Complete conversion of Laboratory Policies initial draft of Translation Guide, as assigned by Scientific Affairs Manager Implementation Consultant. - Conduct policy research to support maintenance of science intent in Translation Guide library. - Thoughtfully map rationale to bridge between Laboratory Policies and Translation Guide. - Actively participate in work teams to ensure overall deliverables meet the needs of both client and internal processes. Qualifications - Current grad student, with focused studies in one of the following: healthcare administration, public health, political science or public administration, public policy. - Strong analytical abilities to interpret complex information. - Excellent communication skills and writing abilities. Preferred Qualifications - Prior experience in a healthcare setting with exposure to billing, advocacy, laboratory science, or claims processing. - Prior experience in policy research and a developed skillset in policy writing and translation.

Role Description The Software Engineer II at Avalon plays a key role in designing, developing, and maintaining applications that are critical to the organization’s success. Working within a collaborative, agile environment, this position applies strong technical expertise and problem-solving skills to deliver high-quality, reliable, and scalable solutions. - Takes on increased ownership of features and projects. - Contributes to architectural decisions and helps advance technical standards across the team. - Collaborates with cross-functional partners. - Participates in code reviews and mentors junior engineers. - Ensures solutions are maintainable, performant, and aligned with business objectives. - Provides an opportunity to deepen technical expertise and grow toward technical leadership. - This position is eligible for remote work, with quarterly travel required to Avalon’s corporate office in Tampa, Florida. Qualifications - Bachelor’s Degree in Management Information Systems, Computer Science, or related discipline; or equivalent years of relevant business and technical experience. - 2+ years of relevant work experience. Requirements - Proficient in one or more programming languages such as Java, Go, or TypeScript. - Solid understanding of relational databases and experience writing complex SQL queries (e.g., MSSQL, PostgreSQL). - Strong experience using source control tools like Git. - Comfortable working in modern development environments such as IntelliJ, VSCode, or Eclipse. - Practical experience with web services and integration techniques, including RESTful APIs, SOAP, and microservices architecture. - Ability to navigate and perform advanced tasks in a Linux environment. - Working knowledge of Agile methodologies and the full Software Development Life Cycle (SDLC). - Familiarity with CI/CD pipelines and tools such as Jenkins, GitHub Actions, or GitLab CI. - Exposure to containerization and orchestration technologies such as Docker and Kubernetes is a plus. - Solid understanding of secure coding practices and performance optimization techniques. - Ability to mentor junior developers on technical concepts, tools, and best practices. Company Description Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, focused on transforming the role of diagnostic testing across the healthcare ecosystem. - Partners with payers and providers to ensure appropriate, efficient diagnostic testing. - Supports over 30 health plans and 100 million members nationwide. - Offers flexible solutions spanning routine and genetic testing management. - Drives measurable value, reduced waste, and improved clinical outcomes. - Redefines how diagnostics power personalized care and healthcare value.

Role Description The Technical Data Analyst is a key member of the Health Analytics team, reporting to the Manager of Health Analytics. This role is responsible for managing multiple core data functions in support of the Medical Economics, Financial Planning and Analysis, and Actuarial departments. The Technical Data Analyst provides technical expertise in the development and maintenance of key models, including underwriting and forecasting, preparing reports, supporting special projects, and delivering ad-hoc analyses. This position provides clear and accurate insights that inform business strategy and decision-making. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Essential Functions and Responsibilities - Creates and maintains SQL scripts and stored procedures to support underwriting, pricing, and ad-hoc analyses. - Analyzes structured and unstructured data models to provide actionable insights. - Develops, implements, and maintains automated and scheduled data processes and workflows. - Conducts data reconciliation to ensure accuracy, consistency, and integrity across systems. - Builds, maintains, and enhances Tableau dashboards and models to support business reporting and decision-making. - Analyzes client performance metrics and provides recommendations to drive business outcomes. - Performs data extraction, transformation, and loading (ETL) processes to support analytical and operational needs. Qualifications - Bachelor’s degree in Management Information Systems or related discipline. - Skilled in writing SQL queries and interpreting results to drive data-informed decisions. - Experienced across the full data analysis lifecycle, including extraction, pre-processing, cleaning, mining, and visualization to deliver actionable insights. - Solid understanding of ETL concepts with hands-on experience in implementing ETL workflows. - Advanced knowledge of Microsoft Excel for data analysis, reporting, and visualization. - Excellent logical reasoning and organizational skills. - Strong ability to capture, organize, and document complex and detailed information. - Comfortable managing multiple tasks and priorities simultaneously. - Proactive, self-driven learner who seeks clarity and asks insightful questions to deepen understanding. - Adept at identifying patterns and extracting actionable insights from complex, multi-dimensional data. - Strong communicator and collaborative team player, able to engage effectively within small teams and across departments. - Excels at connecting diverse concepts and rapidly synthesizing complex information to support effective decision-making. - Fast learner with the ability to adapt quickly to new tools, technologies, and evolving workflows. Preferred Qualifications - Experience with marketing automation platforms (ActiveCampaign, HubSpot, Salesforce Marketing Cloud, etc.). - Proficiency in creating and managing automated jobs and scripts. - Experienced with Business Intelligence tools, including Tableau, Power BI (Office 365), and MSBI (SSRS, SSIS, SSAS). - Hands-on experience with Snowflake and ETL processes. - Familiar with source control systems, such as GitHub, for version management and collaboration. - Skilled in Python programming for data analysis and automation. - Knowledge of AI tools (e.g., Cortex) and natural language querying for data insights.

Role Description The Cloud Operations Engineer is responsible for securing, automating, and operating Avalon Healthcare Solutions’ cloud infrastructure. This role supports the reliability, availability, and performance of business-critical platforms by designing and administering secure AWS environments and applying Site Reliability Engineering (SRE) best practices. The Cloud Operations Engineer partners closely with engineering, security, and operations teams to ensure infrastructure stability, observability, and continuous improvement while supporting the organization’s mission to deliver high-quality, cost-effective diagnostic intelligence solutions. This position is eligible for remote work; however, quarterly travel to Avalon’s corporate office in Tampa, Florida may be required. Essential Functions and Responsibilities - Design, configure, and maintain secure AWS network environments, including VPCs, routing, firewalls, NAT, VPNs, Transit Gateway, WAF, and API Gateways. - Implement and manage AWS security controls, including IAM roles, policies, and Security Groups. - Administer AWS services such as IAM, Systems Manager (SSM), EC2, ECS, AWS Fargate, and Lambda. - Monitor AWS infrastructure and applications using Grafana, OpenSearch, and Amazon CloudWatch. - Troubleshoot infrastructure, security, and network incidents; perform root cause analysis and remediation. - Apply Site Reliability Engineering (SRE) principles to improve reliability, automation, and observability. - Install, configure, and maintain business-critical applications. - Create and maintain technical documentation including system diagrams, procedures, and runbooks. Qualifications - Five or more years of experience in cloud engineering, network security, infrastructure operations, or SRE. - Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience. - Strong debugging and troubleshooting skills across cloud and network environments. Preferred Qualifications - AWS certifications (Security, Solutions Architect, or Advanced Networking). - Experience with Infrastructure as Code (IaC) using AWS CloudFormation. - Proficiency with scripting languages such as PowerShell and JSON. - Strong working knowledge of Windows operating systems, Active Directory, and Microsoft 365.

Role Description Avalon Healthcare Solutions is seeking a detail-oriented Marketing Intern to support the Marketing and Growth teams across three focused areas: - Marketing automation migration - Campaign execution - Marketing operations (data, reporting, and tools) This role will support the transition from ActiveCampaign to Salesforce Marketing Cloud, assist with data-driven campaign execution, and contribute to marketing operations through reporting, analytics, and emerging AI-enabled tools. This is an ideal opportunity for someone interested in marketing operations, systems, analytics, and B2B healthcare growth strategy. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Qualifications - Current undergraduate or graduate student in Marketing, Business, Communications, or related field - Strong attention to detail and organizational skills - Ability to manage multiple projects in a remote environment - Strong written and verbal communication skills - Analytical mindset with comfort working in spreadsheets and marketing tools - Interest in healthcare, B2B marketing, or growth marketing - Experience with the MS Office suite of products Requirements - Assist with migration from ActiveCampaign to Salesforce Marketing Cloud - Support data cleansing, list validation, and field mapping - QA email builds, workflows, and automation logic - Help maintain data accuracy and system integrity during transition - Assist with audience segmentation and target list development (including TPAs, Brokers, and Small Health Plans) - Support execution of nurture and drip campaigns - Clean, prepare, and validate contact lists - Track and report basic campaign performance metrics - Support event-related campaigns and logistics for conferences/events - Support development and maintenance of marketing dashboards and KPI tracking - Assist with campaign performance reporting and data analysis - Help manage and organize marketing data across platforms (CRM, marketing automation tools) - Identify data gaps and support ongoing data quality improvements - Leverage AI tools to support content drafting, campaign optimization, data analysis, and workflow efficiency - Assist in documenting marketing processes, workflows, and best practices Benefits - Hands-on experience in healthcare marketing operations - Exposure to marketing automation migration and campaign architecture - Real-world experience in B2B segmentation and growth marketing - Experience building and organizing a marketing content repository - Cross-functional collaboration with Marketing, Growth, and Leadership teams - A portfolio of measurable marketing and operational projects

Role Description The Quality Improvement Specialist facilitates the establishment of QI activities and methods of measurement that are prioritized to organizational priorities. This position collaborates with various functional areas to understand and alleviate obstacles as needed and monitors for successful performance via the Quality Improvement Committee. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Essential Functions and Responsibilities: - Manage and monitor quality auditing that may be undertaken by Avalon, including receipt and analysis of claims data, development of improvement recommendations, implementation of plan, and evaluation for desired result. - Perform quality auditing based on data analytics reporting on claims data with a keen eye for inconsistent results. - Complete work on a monthly and quarterly cadence to deliver quality auditing findings and recommendations. - Collaborate with Medical Policy, Configuration, Policy and Enforcement, Coding and Translation departments to accurately reflect medical and claims payment policies. - Monitor required QI Work Plan metric trends, identify variation, convene functional area or cross-functional teams as needed to conduct root cause analysis and institute meaningful action to achieve defined performance goals. - Establish annual QI Work Plan which defines quality improvement priorities from both an activity and metric standpoint; update to insert data and information as received; conduct annual evaluation. - Set agenda/create Quality Improvement Committee meeting materials to drive desired meeting outcomes and ensure proper recording of committee activities. - Perform various department functions and processes, such as those associated with client health plan delegation oversight, internal auditing functions, and annual QI/UM operational policy review and revision. - Other duties as assigned by Manager. Qualifications - 3-5 years of Health Care Quality Improvement experience in a managed care or health care services vendor relationship setting. - Bachelor’s degree or equivalent experience. - Certified Billing and Coder: CPC (Certified Professional Coder) and/or CCS (Certified Coder Specialist), CPMA (Certified Professional Medical Auditor). - Working knowledge of Medical Policies and medical coding. - Strong knowledge of Health Plan claims, medical billing, and medical coding. - Expert proficiency in written and oral communication skills required. - Expert proficiency in computer skills including Microsoft Office Suite products (Excel a must). - Strong understanding of health insurance claims and terminology. - Strong communication, delivery, and presentation skills. - Strong understanding of laboratory billing and reimbursement practices. - High attention to detail and documentation. - Clinical experience with a background of ICD-10, CPT, and HCPCS coding principles. - Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team. - Strong organizational skills. Requirements - Experience with Centers for Medicare & Medicaid Services (CMS) and industry standard billing, compliance, and reimbursement methodologies. - Lab/Genetic test experience/familiarity. - Familiarity with commercial payor medical policies. - Knowledge of and experience with laboratory medical coding rules and regulations, compliance, reimbursement, bundling issues. - Experience with data analysis tools (SQL, PowerBI, JIRA). - Certification in Healthcare Quality. - Background in Biology, chemistry, medicine, nursing.

Role Description The Business Intelligence Analyst I supports reporting and analytics for Avalon programs by transforming data into actionable insights. This role is responsible for: - Extracting, cleaning, and analyzing data - Delivering accurate and reliable reporting to both internal and external stakeholders - Ensuring strong attention to detail, organization, and documentation This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Qualifications - Bachelor’s degree in Computer Science, Information Management, Statistics, Mathematics, or a related field - Minimum of 2 years of experience in an analytics, reporting, or data-focused role - Solid SQL Skills: Intermediate to advanced proficiency in writing and troubleshooting SQL queries for reporting and analysis - Advanced Excel Skills: Advanced proficiency in Excel for data analysis and reporting - Ability to interpret complex datasets, identify trends and patterns, and translate findings into actionable business or client recommendations - Demonstrated success in working with cross-functional teams to convey data insights clearly Requirements - Ensure adherence to company, industry, and regulatory compliance standards, as well as data governance best practices - Develop and maintain SQL queries to support both ad hoc analysis and recurring reporting needs - Perform in-depth data analysis to identify trends, relationships, and key drivers of business outcomes - Manage workflows for impact reporting, including ticket tracking, issue classification, coordination, trackers, peer reviews, and JIRA uploads - Collaborate with Service Delivery and internal teams by analyzing data and delivering actionable recommendations for client deliverables - Manage multiple priorities and deliverables in a fast-paced environment - Maintain clear, thorough documentation of data sources, processes, and reporting logic Company Description Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. - Supporting over 30 health plans and 100 million members nationwide - Partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time - Flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support - Redefining how diagnostics power personalized care and healthcare value

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking a motivated and detail-oriented intern to support the design, development, and launch of an internal SharePoint site for Avalon. This role is ideal for someone interested in digital collaboration tools, user experience, and internal communications. You'll work cross-functionally with the marketing, human resources, growth, and leadership teams to organize resources, design a user-friendly structure, and support knowledge sharing across the business. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Essential Functions and Responsibilities - Work with stakeholders to gather requirements for the internal SharePoint site - Design site architecture, layout, and navigation with a focus on usability - Build site pages, libraries, lists, and workflows using SharePoint Online - Migrate existing documents and resources into the SharePoint environment - Apply branding and templates to ensure a consistent look and feel - Create training materials or quick guides for employees on how to use the site - Test functionality and gather feedback for improvement - Document site structure and configurations for future maintenance Qualifications - Current student or recent graduate in IT, Information Systems, Communications, or a related field - Familiarity with Microsoft 365 tools, especially SharePoint Online - Basic understanding of site design, information architecture, and document management - Strong communication and collaboration skills - Detail-oriented with a willingness to learn and take initiative Preferred Qualifications - Experience with Power Automate, Teams, or Microsoft Lists - Design sense or UX/UI interest - Previous work on a digital knowledge base or intranet project What You'll Gain - Hands-on experience in SharePoint site development and digital workplace design - Exposure to internal communications and cross-departmental collaboration - Opportunities to present your work and receive mentorship from IT and operations teams - A strong portfolio project that makes a real impact on company communication

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Service Delivery Manager leads day-to-day operational performance for assigned healthcare clients, ensuring high levels of client satisfaction and service excellence. This role serves as the primary liaison between clients and internal teams, driving cross-functional collaboration, resolving service issues, delivering data-driven insights, and supporting strategic growth initiatives within a complex, matrixed healthcare environment. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Essential Functions and Responsibilities: - Build and maintain strong partnerships and rapport with key strategic contacts across an assigned set of client accounts. - Serve as a central conduit between Account Management, Client Support, and Operations ensuring alignment and seamless service delivery across all client-facing operational activities. - Act as a liaison and escalation point for client-related service issues, proactively managing expectations and driving timely resolution. - Lead day-to-day client communications with assigned clients including regular client meetings, operational updates, and service performance discussions. - Support Account Management by providing strategic insights and analytics to assist in renewal and upsell discussions. - Responsible for communicating client reporting, analytics, and SLAs for assigned clients. - Provide timely and accurate responses to client service delivery inquiries. - Support the Client Service Delivery team in developing client facing operational presentations, service updates, and material for recurring and ad hoc client engagements. - Contribute to operational process improvements and the creation of client-facing documentation to enhance service delivery effectiveness and consistency. Qualifications - Bachelor’s degree or significant and relevant direct work experience in lieu of degree - 4+ years’ experience in healthcare account management - Willingness and ability to travel to client sites and providers, as needed. - Solid understanding and knowledge of the healthcare industry, payers, and regulations required. - Demonstrated business acumen in health plan operations and processes. - Proven success in building and maintaining key client relationships - Experience in managing projects and enhancing operational processes - Strong analytical skills with the ability to generate actionable reports and translate data into clear, client-ready insights and materials. - Creative ability to solve problems. - Capable of working cross-functionally to communicate proactively and resolve issues with appropriate urgency. - Proven success working in a matrix environment - Advanced PowerPoint skills with the ability to create ‘client ready’ presentations Requirements - Experience in a start-up or early-stage company helpful. - Knowledge of reference laboratory business, esoteric tests and processes strongly desired. - Working knowledge of Medicare and Medicaid programs.