AlertMedia

Role Description AlertMedia is seeking a Staff Solutions Engineer, Enterprise, to serve as a strategic technical advisor for our largest and most complex enterprise customers. In this role, you'll partner with Enterprise Sales to drive technical strategy throughout the customer buying journey, helping global organizations evaluate how AlertMedia fits into their technology ecosystem through: - Technical discovery - Solution design - Executive presentations - Integrations - Proof-of-concept engagements As one of the senior-most individual contributors on the Solutions Engineering team, you'll lead the technical strategy behind our most strategic enterprise opportunities while helping shape the future of the organization. You'll act as the technical bridge between Sales, Product, Engineering, Customer Success, and prospective customers—simplifying complex technical concepts, solving challenging business problems, and helping secure technical wins across AlertMedia's largest enterprise opportunities. Qualifications - 8+ years of Solutions Engineering, Sales Engineering, Technical Consulting, or Pre-Sales Engineering experience supporting enterprise SaaS customers. - Proven success supporting complex enterprise sales cycles with Fortune 1000 or similarly large organizations. - Experience partnering with Enterprise Account Executives on strategic, multi-stakeholder opportunities involving executive decision-makers. - Demonstrated expertise leading technical discovery, solution design, proof of concepts, technical evaluations, and enterprise architecture discussions with customer technical stakeholders. - Deep expertise designing enterprise SaaS solution architectures involving REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), enterprise integrations, cloud applications, and modern software architecture. - Exceptional communication, presentation, and business acumen, with the ability to influence technical teams, executive stakeholders, and cross-functional partners while translating complex technical capabilities into measurable business value. - Demonstrated ability to mentor and develop other Solutions Engineers while fostering a collaborative, high-performing team culture. - Excellent organizational, analytical, and project management skills with the ability to manage multiple high-impact opportunities simultaneously. - A customer-first mindset, intellectual curiosity, and passion for continuous improvement in a fast-paced, high-growth environment. Requirements - Own the technical strategy for AlertMedia's largest and most strategically important enterprise opportunities. - Partner with Enterprise Account Executives to develop account strategies and drive technical wins throughout the sales cycle. - Lead consultative technical discovery sessions to understand customer environments, business priorities, enterprise architecture, security requirements, integration needs, and success criteria. - Deliver compelling, value-based product demonstrations tailored to executive, business, and technical audiences. - Design and lead enterprise proof of concepts (PoCs), pilot programs, and technical evaluations that validate AlertMedia's value in complex customer environments. - Design enterprise solution architectures and advise customers on integrating AlertMedia into complex technology environments. - Lead technical discussions around security, compliance, scalability, and implementation best practices. - Own complex RFPs, RFIs, security questionnaires, and technical due diligence for enterprise opportunities. - Identify technical risks early, develop mitigation strategies, and remove obstacles that could impact successful deal execution. - Influence product strategy by synthesizing recurring customer requirements, competitive insights, technical trends, and enterprise architecture feedback into actionable recommendations for Product and Engineering leadership. - Provide technical leadership across the Solutions Engineering organization through mentoring, deal coaching, technical reviews, enablement, and development of best practices. - Develop and standardize scalable demo environments, reusable technical assets, architecture guidance, and technical playbooks. - Lead cross-functional technical initiatives that improve presales effectiveness, technical consistency, and scalability across the Solutions Engineering organization. - Stay current on emerging technologies, industry trends, enterprise architecture patterns, and competitive offerings. Benefits - Competitive Base Salary + Company-Wide Bonus Program + Quarterly Bonus Plan - Generous and flexible time off and parental leave policies - Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! - 401K with generous company match - Amazing rewards and incentives – we love celebrating each other! - Commitment to community service with opportunities to give back - A Best Places to Work company 10 years in a row and numerous other awards - Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails - Ongoing career development opportunities through our Learning & Development team

Role Description AlertMedia is seeking a Senior Solutions Engineer, Enterprise, to partner with our Enterprise Sales team and serve as the trusted technical advisor throughout the customer buying journey. In this role, you'll help some of the world's largest organizations evaluate how AlertMedia fits into their technology ecosystem by: - Leading technical discovery - Delivering tailored product demonstrations - Validating integrations - Guiding customers through technical evaluations As the technical bridge between Sales, Product, Engineering, and prospective customers, you'll: - Simplify complex technical concepts - Solve challenging business problems - Help secure the technical win in enterprise sales opportunities Every day you'll collaborate across teams, influence product direction through customer feedback, and contribute to AlertMedia's continued growth while being part of our award-winning culture. Qualifications - 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers - Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles - Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions - Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations - Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture - Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers - Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment - Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders - Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations - Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously - Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences - Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment - Excellent analytical skills, attention to detail, and written and verbal communication skills Requirements - Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations - Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions - Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus - Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes Benefits - Competitive Base Salary + Company-Wide Bonus Program + Quarterly Bonus Plan - Generous and flexible time off and parental leave policies - Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! - 401K with generous company match - Amazing rewards and incentives – we love celebrating each other! - Commitment to community service with opportunities to give back - A Best Places to Work company 10 years in a row and numerous other awards - Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails - Ongoing career development opportunities through our Learning & Development team - You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

• Manage the full-cycle recruiting process from intake through offer acceptance for a variety of technical and business roles. • Partner closely with hiring managers to develop recruiting strategies that align with business priorities and hiring goals. • Proactively source exceptional talent across LinkedIn Recruiter, professional networks, referrals, and other sourcing channels. • Leverage AI-powered recruiting tools to build talent pipelines, personalize candidate outreach, generate sourcing strategies, and improve recruiting efficiency while maintaining a human-first candidate experience. • Use Greenhouse to manage candidates, ensure data integrity, and drive an organized, efficient hiring process. • Screen and interview candidates, coordinate interview logistics, and guide candidates through each stage of the hiring process. • Build diverse, high-quality talent pipelines for current and future hiring needs. • Continuously explore new recruiting technologies, AI capabilities, and sourcing techniques to improve hiring outcomes and recruiter productivity. • Act as a brand ambassador by creating an exceptional candidate experience that reflects our culture and values.

• Utilize open-source intelligence and a variety of collection tools to identify, assess, and monitor planned events and emerging risks across the Americas region. Support efforts across other regions as needed.  • Monitor and assess planned demonstrations, protests, labor strikes, and other activism-related activity and upcoming events to identify potential impacts to business operations, employee safety, travel, and business continuity. • Serve as the primary intelligence resource for an Americas-focused area of responsibility, maintaining awareness of elections, political developments, civil unrest, labor activity, security incidents, and emerging regional trends. • Research, analyze, and assess complex events and developments, transforming information from multiple sources into timely intelligence alerts, assessments, and other intelligence products that provide relevant context, potential impacts, and actionable insights. • Contribute to recurring intelligence reporting, including weekly intelligence briefs, situation reports, and other strategic intelligence deliverables. • Evaluate information from a variety of sources, validate reporting, and ensure intelligence products meet the highest standards of accuracy, relevance, and timeliness. • Collaborate with colleagues across the Global Intelligence Team to refine collection methodologies, enhance analytical processes, and continuously improve intelligence coverage and reporting.

• Prepare, process, and audit US payroll accurately and on time, in close partnership with Finance and the HR Operations team. • Own multi-state payroll compliance: tax registrations, unemployment accounts, SUI rate updates, and jurisdiction-specific requirements across all states where AlertMedia has employees. • Support international payroll coordination for our global population in partnership with the HR Operations team and in-country vendors. • Conduct regular payroll audits: reconcile deductions, verify data integrity across Rippling, and catch and resolve discrepancies before they become employee-facing issues. • Manage payroll-related employee questions with accuracy and responsiveness. • Partner with Finance on payroll reporting, cost tracking, and reconciliation. • Stay current on US federal and state payroll regulations, tax law changes, and international payroll requirements relevant to our footprint. • Manage day-to-day US benefits administration: enrollments, life events, qualifying event changes, employee questions, and coverage troubleshooting. • Support annual open enrollment end-to-end: system configuration in Rippling, employee communications, education sessions, enrollment assistance, and post-enrollment audits. • Conduct regular benefits audits including carrier reconciliations, eligibility confirmations, billing reviews and resolve discrepancies proactively. • Partner with Finance on monthly benefits billing and cost reconciliation. • Assist in administering global benefits programs in coordination with the HR Operations team including UK, Ireland, and Mexico. • Serve as the primary employee contact for benefits questions; resolve issues with empathy, accuracy, and speed. • Maintain current, employee-friendly benefits documentation, resources, and knowledge base articles. • Stay current on regulatory changes affecting benefits: ACA, ERISA, COBRA, Section 125, and international equivalents. • Own the full leave administration lifecycle for all leave types: FMLA, ADA accommodations, short-term disability, long-term disability, parental leave (maternity and paternity), military leave, bereavement, and state-specific programs. • Serve as the employee and manager guide through leave: intake conversations, eligibility determinations, documentation, required notices, pay coordination, return-to-work planning, and touchpoints throughout. • Administer global leave programs in alignment with local law: UK statutory maternity/paternity/shared parental leave, Irish parental and sick leave entitlements, Mexican IMSS maternity benefits and sick leave, Canadian provincial leave programs, and Netherlands statutory leave frameworks. • Own and maintain the Leave Playbook, keeping country-specific guidance, regulatory changes, and process documentation current for the People team. • Partner with HRBPs and People Partners on sensitive leave situations requiring additional coordination or accommodation. • Maintain accurate leave tracking and records in Rippling; ensure timely notifications, approvals, and pay continuity coordination with Finance and payroll. • Identify recurring leave administration friction points and drive process improvements. • Serve as a Rippling power user: employee record management, data changes, and module support. • Maintain data accuracy across employee records, benefits enrollments, and leave records; run regular audits and reconciliations. • Build and maintain standard People reports for benefits, leave, headcount, and ad-hoc requests. • Maintain accurate data in our HR Bot to ensure employee-facing information is current and reliable. • Identify and escalate HRIS workflow gaps or data integrity risks; partner with the HR Systems & AI Automation Analyst on improvements. • Support recurring compliance activities: Form 5500 benefits testing, ACA reporting, COBRA administration, SOC/ISO audits, and employment-related filings. • Assist the HR Operations Manager with global compliance activities across international jurisdictions. • Maintain policy documentation and support employee-facing communications for benefits and leave policy updates. • Stay current on US federal, multi-state, and international leave and benefits regulations.

• Utilize source tools to identify and monitor incidents and potential threats globally • Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees • Communicate critical information effectively and with urgency and provide updated information as necessary • Ensure that all information is delivered with the highest level of accuracy and speed • Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge

Role Description AlertMedia is looking for a Manager, Software Engineering, to lead our Intelligence Center development team. This role requires a combination of people leadership, technical expertise, and cross-functional execution. The ideal candidate has experience leading engineers across a range of disciplines, can bring clarity to multiple concurrent workstreams, and is comfortable supporting both customer-facing application development and backend/platform systems. Strong technical abilities are vital for success, and you must have a passion for innovative software development with a willingness to roll up your sleeves to collaborate with other Engineering teams and cross-functional stakeholders. Who you are: - You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. - You have a strong technical background, with hands-on experience in software development and a deep understanding of API integrations and cloud services. - You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle. - Ideally, you have Python and AWS experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with. What you will do: - Oversee the design, development, deployment, and ongoing operation of intelligence-focused products, including the AI/ML models, pipelines, and platform capabilities that power them. - Manage the professional development and technical direction for a team of engineers. - Work closely with cross-functional teams, including product management, customer support, and the operational teams who rely on these products in their daily work. - Engage in active coding and technical problem-solving in Python, Django, Next.js, React, Node, and other web technologies to ensure high-quality integrations. - Drive the proactive adoption of AI tools in both the product and the development lifecycle. - Work in an Agile based environment using tools like Git, JIRA, Jenkins, and Slack. - Use strong verbal and written communication skills in collaboration with other teams across the organization. - Contribute to AlertMedia’s culture, values, and vision for the future. Qualifications - Bachelor’s degree in a technical field such as computer science, computer engineering, or related field preferred. - Experience leading and managing a team of engineers. - 5+ years of experience building scalable applications with modern frameworks, such as React, Django, and Node, including experience with third-party integrations. - Experience with Amazon AWS. - Strong organizational skills and ability to manage working on multiple projects in parallel. - Proficiency leveraging AI tools for product development. - The ability and desire to work in a fast-paced challenging environment. - Strong English language skills and proficiency with both oral and written communication is required. Location This is a remote position based in Mexico. Must have permanent residency in Mexico. Sponsorship AlertMedia does not sponsor. Benefits - Competitive Base Salary - Annual Company Bonus - 100% Employer-Paid Medical, Dental, and Vision Coverage - Parental Leave Program - Christmas Bonus (Aguinaldo) - Generous Vacation and Holiday Policy - Monthly Work-from-Home Stipend - All Necessary Equipment Provided: Laptop, monitor, and accessories - Recognition & Rewards: We celebrate wins big and small - Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) - Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey - Award Winning Culture: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them. • Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal. • Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience. • Own and manage technical escalations, ensuring timely resolution and customer satisfaction. • Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment. • Identify opportunities for upselling or expansion based on customer needs and usage patterns. • Monitor and report on account health, usage metrics, and support trends.

Role Description AlertMedia is seeking a business-minded attorney with a solid understanding of technology contracts and experience in managing and negotiating a high volume of commercial transactions ranging from our SMB customers to Fortune 100 global enterprises. You will help AlertMedia continue its growth and success, with a focus on contracting for customers, vendors, and strategic partnerships. You will be the lead attorney working on a variety of innovative legal issues across the entire company. You will be required to leverage your expertise, good judgement, and strong business sense to help us grow, while assessing and mitigating legal risk. What you get to do every day: - Contract Drafting, Review and Negotiations: - Review, draft, negotiate, and revise a high volume of commercial agreements, including SaaS subscription agreements, MSAs, DPAs, NDAs, procurement agreements, and vendor contracts. - Operate effectively within an SLA-driven contracting environment while ensuring alignment with AlertMedia’s risk profile, legal requirements, and business objectives. - Apply practical judgment to resolve routine issues efficiently and escalate non-standard risk appropriately. - AI and Process Innovation: - Leverage AI-enabled legal tools, contract lifecycle management systems, and standardized workflows to improve productivity, consistency, and scalability of legal support. - Continuously identify opportunities to streamline processes, reduce friction in contracting, and enhance the quality and speed of legal work product. - Cross-Functional Collaboration: - Partner closely with Sales, Finance, Deal Desk, Procurement, and Executive leadership to align contract terms with strategic priorities. - Help drive deals forward by proactively managing internal stakeholder expectations and balancing legal risk with commercial objectives. - Stakeholder Support and Enablement: - Provide timely, clear, and actionable legal guidance to the Sales and Customer Success teams during deal cycles. - Train and mentor internal stakeholders on legal and negotiation best practices to improve contract turnaround times. - Regulatory and Privacy Expertise: - Stay up to date on legal trends affecting the SaaS industry, including data privacy laws like GDPR and CCPA. - Support the review and negotiation of Data Processing Agreements (DPAs) and related security documentation in partnership with AlertMedia’s security and compliance teams. - Risk Management: - Assess legal and operational risk associated with contract terms and provide business-oriented recommendations that support efficient decision-making. - Help ensure AlertMedia’s contractual standards are consistently applied while maintaining a practical and solutions-oriented approach. Qualifications - Experience managing a substantial volume of contracts and competing priorities in a fast-paced, SLA-oriented legal or contracting environment. - Demonstrated ability to negotiate commercial agreements pragmatically and efficiently while balancing legal protections with business objectives. - Experience supporting SaaS, technology, or subscription-based businesses is preferred. - Outstanding written and verbal communication skills, with the ability to simplify complex legal issues and effectively influence both legal and non-legal stakeholders across all levels of the business. - Highly organized with strong attention to detail and the ability to manage multiple workstreams independently while maintaining high-quality work product. - Works effectively across teams, contributes positively to team culture, and demonstrates professionalism, integrity, and sound judgment in all interactions. Requirements - JD, with admission to at least one bar admission. - 2+ years of in-house experience with preference for in-house experience at a SaaS company. Benefits - Competitive base salary + Company-wide bonus program. - Generous and flexible time off and parental leave policies. - Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! - 401K with generous company match. - Amazing rewards and incentives – we love celebrating each other! - Commitment to community service with opportunities to give back. - A Best Places to Work company 10 years in a row and numerous other awards. - Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails. - Ongoing career development opportunities through our Learning & Development team. - You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture.

Do work that matters.  At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    Our core values drive us in our important mission of keeping people safe:  - We’re humans, not robots - Customers always come first - We work better together - Simplicity is our strength - Our reputation is priceless - Hard work pays off  The Software Engineer in Test II will join our AI-focused engineering team as we build the next generation of AlertMedia products and services. This role is critical to delivering high-quality, reliable software and will focus on test planning, automation, execution, defect management, and release support across our web and mobile platforms. We have an engineering culture that embraces AI-assisted development, intelligent automation, and modern tooling to improve product quality, engineering velocity, and customer outcomes. We’re looking for engineers who are excited to experiment with emerging AI-powered engineering workflows and help define how modern quality engineering evolves in an AI-native environment. You’ll play a key role in shaping modern quality engineering best practices, improving automation coverage, and embedding quality throughout the software development lifecycle. Who you are: You’re passionate about software quality and creating efficient, scalable testing processes. You enjoy understanding how applications are built and how customers use them in the real world. You have a strong attention to detail, think critically about risk and user impact, and thrive in fast-paced, collaborative environments. You embrace automation and modern engineering practices, including AI-powered tools and workflows that improve testing efficiency, accelerate development, and enhance product quality. You believe quality is a shared responsibility and should be built into the product from day one. Most importantly, you enjoy working cross-functionally with Engineering, Product, and Customer Success teams to deliver meaningful outcomes for customers. What you get to do every day: - Become an expert in the AlertMedia platform, products, and customer use cases - Design, execute, and maintain automated test coverage to prevent software regressions - Perform manual, exploratory, functional, and regression testing across web platforms - Identify, document, prioritize, and track software defects through resolution - Execute API, integration, and performance testing to ensure platform reliability and scalability - Partner closely with Engineering, Product, and Customer Success teams to improve quality and troubleshoot issues - Contribute to QA strategy, processes, tools, and best practices across the organization - Mentor team members and help elevate testing standards and automation practices - Leverage AI-powered tools and capabilities to improve QA workflows, automation, debugging, and overall engineering efficiency What you bring to the role: - 5+ years of experience in QA, SDET, or software testing roles - Programming knowledge (python, javascript or any programming language) - Strong understanding of API, integration, and distributed systems testing - Experience designing scalable, maintainable automation frameworks and test strategies for modern web applications using tools such as Selenium, Cypress, Playwright, or Gherkin - UI automation testing experience using Python or JavaScript - Experience using AI-powered engineering tools such as Codex, Claude, Cursor, or similar technologies to improve productivity and testing workflows - Experience mentoring teammates or serving as a QA thought partner preferred - Familiarity with CI/CD workflows and tools such as Git, Jenkins, or similar platforms - Experience working with SQL and/or NoSQL databases - Strong communication and collaboration skills with the ability to work cross-functionally in a fast-paced environment - English proficiency (written and verbal) required - Bachelor’s degree preferred - This role can be fully remote within Mexico or hybrid (1–2 days/week) in our Reforma-area office in Mexico City, where you’ll collaborate closely with our engineering team. Why you’ll love working at AlertMedia: - Competitive Base Salary (Bi-Monthly payroll) - Annual Company Bonus - 100% Employer-Paid Medical, Dental, and Vision Coverage - Parental Leave Program - Christmas Bonus (Aguinaldo) - Generous Vacation and Holiday Policy - Additional Vacation Bonus - Monthly Work-from-Home Stipend - All Necessary Equipment Provided: Laptop, monitor and accessories - Recognition & Rewards: We celebrate wins big and small - Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) - Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey - Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW - The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with! About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com. Come join us in our mission to save lives and minimize loss through effective communication. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/