AbriCare

• Develop, implement, and oversee AbriCare's compliance program • Monitor federal and state regulatory changes and ensure timely policy updates • Maintain required licensure, certifications, and provider enrollments • Serve as the primary point of contact for state surveys, audits, and regulatory inquiries • Oversee Medicaid billing compliance • Partner with billing leadership to ensure claims accuracy • Lead internal audits of billing records and service authorizations • Serve as the organization's HIPAA Privacy Officer • Maintain and update HIPAA policies • Develop and maintain the compliance policy and procedure library • Design and deliver compliance training for staff • Manage the compliance hotline and investigate reported concerns

• Own the end-to-end project plan for each new market/site • Develop and maintain detailed launch timelines, ensuring all stakeholders (Operations, HR, Clinical, Finance, IT) are aligned and accountable • Facilitate regular cross-functional check-ins and status updates throughout the launch process • Identify and resolve blockers quickly, escalating to leadership when needed • Manage all logistics related to physical office or branch setup, including furniture, signage, and branded materials aligned with AbriCare's brand guidelines • Source, procure, and track all supplies and equipment needed for launch—clinical, operational, and administrative • Coordinate with IT vendors to ensure reliable internet, phone, and technology infrastructure is in place prior to launch • Serve as the primary point of contact for all third-party vendors during the build-out and setup phases • Partner with HR and recruiting to ensure local leadership and initial staffing are in place ahead of launch • Design and execute a structured operational handoff process, including training on systems, processes, and SOPs • Remain available as a resource to newly launched teams during their initial ramp period • Conduct post-launch retrospectives to capture learnings and continuously improve the expansion playbook • Build and continuously refine AbriCare's expansion playbook, documenting processes, templates, vendor contacts, and lessons learned • Develop standardized checklists, timelines, and tools that can be scaled as the company grows • Partner with Operations leadership to ensure new markets are set up for long-term success

• Manage end-to-end onboarding process for all new hires — caregivers and branch staff • Execute and track background checks, I-9 verification, and other pre-employment requirements • Collect, review, and organize all new hire forms and documentation for accuracy and completeness • Serve as the primary point of contact for new hires during the onboarding process • Process payroll for all employees (full-time, part-time, and variable hour caregivers) in Paylocity (both weekly and bi-weekly pay frequencies) • Understand and apply federal and state payroll tax requirements; coordinate with payroll tax filings as needed • Audit payroll registers prior to submission to identify and resolve discrepancies • Support year-end payroll processes including W-2 preparation and reconciliation • Maintain accurate and up-to-date employee files in Paylocity (personal info, job data, pay rates, benefits elections) • Run standard and ad hoc HR reports from Paylocity to support leadership needs • Identify and correct data entry errors proactively; maintain data hygiene standards • Support system configuration updates and workflow improvements in Paylocity as directed • Guide new hires through benefits enrollment during enrollment period(s) • Track enrollment deadlines and follow up with employees on missing elections • Coordinate with benefits broker and carriers on enrollment discrepancies or eligibility issues • Support open enrollment administration annually • Maintain and distribute HR forms, policy documents, and employee handbook updates • Support the Director of HR Operations with regulatory compliance tasks (state labor law postings, I-9 audits, personnel file maintenance) • Respond to employee inquiries on HR policies, payroll, and benefits with accuracy and professionalism • Assist HR team with special projects, audits, and reporting as needed

• Develop and lead the company's growth strategy across markets and service lines, with market-specific strategies to drive client census across Missouri, Ohio, and future expansion markets • Build and manage referral pipelines across key channels including Area Agencies on Aging (AAAs), Medicaid waiver programs, housing communities, discharge planners, and community-based organizations • Navigate state-specific Medicaid and waiver nuances, particularly in Missouri and Ohio, to ensure effective client qualification and conversion • Identify new business opportunities, referral sources, strategic partnerships, and priority geographies for expansion based on referral flow, competitive dynamics, and operational readiness • Conduct market analysis and competitive intelligence to inform strategic decisions • Partner with executive leadership to inform sequencing of new market launches based on demand signals and on-the-ground traction • Personally engage in high-impact referral relationships in early markets — modeling a "roll-up-your-sleeves" approach to business development • Activate early referral momentum in new markets, converting initial leads into repeatable growth channels • Build trusted relationships with Medicaid building managers, housing administrators, case managers, and community leaders to generate grassroots demand • Create structured outreach cadences, CRM tracking, and conversion metrics to professionalize and scale the sales function • In partnership with Operations, develop the go-to-market plan for new branch launches, aligning growth targets with operational readiness • Ensure referral generation efforts are coordinated with hiring, scheduling, and caregiver capacity planning • Serve as the commercial lead when entering new states, building the growth playbook while infrastructure is being stood up • Maintain tight alignment with Regional/Market Operators to ensure shared ownership of census growth and minimize silos between sales and operations • Partner with operations leadership to ensure service readiness and scalability • Set and monitor KPIs for sales performance including referral volume, conversion rates, census growth, revenue growth, market penetration, client acquisition, and channel productivity • Monitor market-level performance and adjust strategy based on data and local feedback • Develop forecasting models to support hiring, branch expansion, and capital planning • Present growth forecasts, pipeline updates, and performance metrics to operation partners and senior leadership team members • Collaborate with operations to align campaigns with growth objectives • Represent AbriCare in-market as a mission-driven, service-oriented leader • Build strong relationships with referral partners, payer representatives, and community stakeholders • Ensure compliance with industry regulations and ethical standards in all growth activities • Ensure all growth activities align with AbriCare's values and high standards of care delivery

• Provide strategic and day-to-day leadership to multiple PCS locations, ensuring consistent implementation of best-in-class care delivery models. • Drive operational efficiency and effectiveness through the implementation of standardized workflows, KPIs, and continuous improvement initiatives. • Collaborate with clinical leadership to maintain high-quality, client-centered care and compliance with state/federal regulations and payer requirements. • Develop and manage divisional budgets, forecasts, and P&L statements. • Identify opportunities to improve margin and revenue through service line expansion, geographic growth, payer diversification, and cost optimization. • Monitor billing and reimbursement processes to ensure accuracy and timeliness. • Hire, train, mentor, and evaluate local branch leadership and operational staff. • Foster a culture of accountability, employee engagement, and mission-alignment. • Implement succession planning and leadership development across the division. • Champion initiatives that improve client satisfaction, caregiver retention, and service reliability. • Oversee resolution of escalated client or caregiver issues, ensuring a compassionate and timely response. • Ensure compliance with state-specific PCS regulations, licensing requirements, and internal quality standards. • Lead readiness for audits, inspections, and accreditation surveys. • Partner with Business Development teams to identify and capitalize on market expansion opportunities. • Support the launch of new programs or service lines (e.g., specialized populations, private pay). • Build and maintain strategic relationships with referral partners, payers, and community stakeholders.

• Serve as a key strategic partner to the CEO and leadership team on financial planning and decision-making. • Develop long-term financial models that support growth, expansion, and operational scalability. • Provide clear insights into performance drivers, margins, and opportunities for efficiency. • Lead the annual budgeting process and ongoing forecasting cycles. • Build and maintain reporting dashboards that track KPIs, cash flow, and profitability. • Deliver accurate, timely financial reporting for leadership and board-level discussions. • Oversee accounting processes, month-end close, and financial controls. • Ensure systems and workflows are scalable, efficient, and audit-ready. • Partner with operations teams to improve cost management and resource allocation. • Maintain compliance with healthcare-related financial regulations, Medicaid reimbursement requirements, and state/federal standards. • Support audits, payer reviews, and financial risk assessments. • Establish strong internal controls and governance practices. • Prepare AbriCare for future fundraising, debt financing, or strategic partnerships. • Collaborate on investor reporting, financial diligence, and strategic transactions. • Build the financial foundation needed for expansion into new markets and service lines.

• Own the configuration and ongoing maintenance of AbriCare’s EMR platform. • Build and optimize clinical workflows • Implement updates required by new state launches, new service lines (e.g., APC, respite, homemaking), and changes in regulatory requirements. • Ensure the EMR is intuitive, standardized, and aligned with clinical best practices. • Ensure documentation templates meet regulatory standards across Medicaid, waiver programs, MCOs, VA, and AAAs. • Maintain version control and auditing of all clinical forms, assessments, and care plan templates. • Collaborate with the Clinical team to ensure documentation supports all compliance requirements. • Support audit and survey readiness by ensuring accurate and complete system documentation. • Serve as the primary owner of integrations between the EMR and other AbriCare systems, such as: • CRM (e.g., HubSpot or similar) • Scheduling systems • EVV modules • Billing/RCM systems • HRIS/LMS • Analytics dashboards • Partner with Technology and external vendors to implement and monitor integrations, including API configuration, data mapping, and error resolution. • Ensure accurate, timely transfer of client, caregiver, authorization, and visit data across systems. • Develop training materials and support guides for branch teams, caregivers, clinical staff, and central operations. • Lead onboarding for new branches and states, ensuring teams understand workflows and documentation expectations. • Provide tier-2 support for EMR issues escalated from branch teams or central operations. • Communicate system updates, changes, and enhancements in a clear and timely manner. • Work with the Clinical and Operations teams to build dashboards and reports tied to QAPI indicators, service initiation times, visit timeliness, and compliance trends. • Identify system-level issues (e.g., missing documentation, workflow bottlenecks, EVV mismatches) and develop solutions with leadership. • Proactively recommend enhancements to improve ease of use, clinical accuracy, and operational efficiency. • Serve as a liaison between clinical teams and the technology function, translating clinical needs into system requirements. • Support new state launches by configuring systems to meet state-specific HCBS requirements and payer rules.

• Lead full-cycle recruitment for operations, branch, and corporate roles including Branch Managers, Clinical Directors, Regional Directors, HR, Finance, IT, Marketing, and C-suite positions • Partner with senior leadership to understand business objectives, organizational needs, and talent requirements • Develop and execute comprehensive recruiting strategies for hard-to-fill and specialized positions • Build and maintain robust talent pipelines for current and future leadership needs • Conduct market research and competitive intelligence to inform recruiting strategies • Manage 8-12 open requisitions simultaneously with varying levels of complexity • Source and recruit executive-level candidates through targeted networking, executive search techniques, and industry connections • Conduct comprehensive behavioral and competency-based interviews for senior-level positions • Assess candidates for leadership capabilities, strategic thinking, and cultural alignment • Facilitate executive interview processes including coordination with C-suite and board members • Negotiate complex compensation packages and employment terms • Maintain confidentiality and discretion in all executive search activities • Serve as trusted advisor to hiring managers and senior leaders on talent acquisition best practices • Provide market insights, salary benchmarking, and competitive intelligence • Guide hiring managers through structured interview processes and candidate evaluation • Facilitate hiring decision meetings and provide recommendations based on candidate assessments • Build strong relationships with department heads and executive leadership • Influence hiring decisions through data-driven insights and candidate analysis • Utilize advanced sourcing techniques including Boolean searches, LinkedIn Recruiter, industry associations, and professional networks • Develop creative sourcing strategies for passive candidates and niche skill sets • Build and nurture relationships with high-potential candidates for future opportunities • Represent AbriCare at professional networking events, industry conferences, and healthcare forums • Create compelling job descriptions and employer branding materials for professional roles • Leverage employee referral programs and internal mobility opportunities • Expertly utilize Greenhouse ATS for requisition management, candidate tracking, and reporting • Maintain accurate pipeline data and generate recruiting metrics and analytics • Collaborate with HR team on Paylocity integration for seamless onboarding transitions • Implement process improvements to enhance candidate experience and recruiting efficiency • Stay current on recruiting technology, tools, and industry best practices • Ensure compliance with all employment laws and company policies