Threat Intelligence Specialist Remote Jobs in Massachusetts (US)
This page tracks remote threat intelligence specialist openings that are location-eligible for Massachusetts.
This page tracks remote threat intelligence specialist openings that are location-eligible for Massachusetts.
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Rexel provides electrical supplies and energy solutions for commercial, industrial, and residential markets. The global company, also known as Rexel Group, date
Role Description We are looking for a Quotations Specialist to join our REXEL USA team REMOTE! Employee’s level and pay will be dependent on their level of experience, knowledge, and capabilities. The Quotations Specialist is responsible for establishing relationships with customers and vendors to secure pricing positions for bids. Responsible for reviewing bid packages, formulating project quotations, and providing product knowledge. What You'll Do: - Quote low to moderate profile/complex projects - Review bid package and all the requirements surrounding the package including technical requirements, approved manufacturers list, commercial requirements, and documentation requirements - Work closely with Outside Sales or the branch(es) to discuss the strategy and approach for each proposal request - Format customer request into a standardized spreadsheet for bid review - Break down bid package and issue Request for Quotation (RFQ) to vendors for project quotation levels while communicating deadline, project information, and any additional pertinent information available - Receive pricing and put a bid tabulation together for review - Prepare and submit final proposal with all required documentation - May negotiate pricing with supplier and offer substitute products where appropriate - Participate in product meetings, seminars, and training schools to enhance and maintain personal product knowledge - Meet with the team to discuss vendor strategy and margin levels - Establish and maintain relationships with customers and suppliers - In addition to processing bids, increase business by utilizing company digital tools to sell, promote, or demonstrate product knowledge to new and existing customers - Perform other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications - 2+ years of customer service, project management, or related experience preferred - Experience with electrical distribution, lighting, and controls, or adjacent industry preferred - High School or GED - Required Knowledge, Skills & Abilities: - Ability to prioritize and manage multiple tasks and deadlines - Strong organizational skills - Product and application knowledge being developed - Customer oriented and motivated with excellent communication, interpersonal skills, customer service, time management, and problem-solving skills - Knowledge of computer skills, specifically with Excel/Outlook/Word, PDF editor (Blue Beam or Adobe) and appropriate quoting tools - Ability to establish good relationships and credibility with all project stakeholders - Ability to collaborate with sales team, customers, and vendors - Must possess an entrepreneurial spirit and be self-motivated and enthusiastic about business - Desire and aptitude to learn quickly with a growth mindset/self-improvement and continuous learning Requirements Physical Demands: - Sit: Must be able to remain in a stationary position - Constantly – at least 51% - Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% - Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% - Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20% - Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20% - Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% Weight and Force Demands: - Up to 10 pounds - Occasionally – up to 20% Working Environment: - Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20% - Travels to offsite locations - Occasionally – up to 20% Benefits - Medical, Dental, and Vision Insurance - Life Insurance - Short-Term and Long-Term Disability Insurance - 401K with Employer Match - Paid vacation and sick time - Paid company holidays plus flexible personal days per year - Tuition Reimbursement - Health & Wellness Programs - Flexible Spending Accounts - HSA Accounts - Commuter Transit Benefits - Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. - Employee Discount Programs - Professional Training & Development Programs - Career Advancement Opportunities – We like to promote from within
We are one of the largest not-for-profit, faith-based health care systems in the nation.
Role Description This is a fully remote position, must be within driving distance of West MI. - Schedule: Full time, 40 hour/week position, benefit eligible. 9a - 5:30p. NO WEEKENDS! First two weeks of EPIC training are M-F, 8a-4:30pm. - Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. - Responsible for all pre-service account financial clearance and collection prior to the date of service. - Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. - Begins the overall patient experience and initiates the billing process for any services provided by the hospital. Qualifications - High School Diploma or equivalent. - Two (2) to Five (5) years’ experience in area of expertise such as scheduling, financial clearance, or patient access. - National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems. Requirements - Associates Degree, preferred. - Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities and insurance verification processes with three (3) years scheduling experience in an acute care setting. - Experience in complex facility based ancillary testing across multiple facilities/states. - Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures. Benefits - Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country. - Competitive pay. - Colleague Referral Program. - Great culture that upholds our Mission. Company Description Trinity Health is one of the nation’s largest Catholic healthcare systems. We’re committed to excellence, compassion, and service—delivering care that’s not only clinically exceptional but also deeply human. Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
Role Description Drug Reimbursement Specialists are responsible for communicating and working with patients to identify methods of payments. Works directly with insurance companies, drug assistance programs, and medical billing staff to manage billing and reimbursements for injectable medications. - Be proactive in running appointment reports to determine which patients will need a new prior authorization one to two weeks in advance - Keep authorization alerts in both EPM and EHR up to date - Be knowledgeable of all insurance plans, benefits, and coverage - Be available in the clinic during injections to assist in any insurance changes, billing questions or new patients requiring new assistance programs or authorizations - Be available for patients to contact for assistance fund billing questions, assistance program information, enrollment, and re-enrollment - Have the knowledge to obtain and provide a benefit investigation to the requesting physician - Have the customer service skills to communicate with the patient in a way that the elderly patient can understand - Have the knowledge of insurance plans and which plans require step therapy-step edits - Keep communication with drug representatives regarding insurance changes and authorization requirements - Keep up to date on which doses of medication can be used with which diagnosis - Be able to fill out prescription information on all authorization forms and understand which chart notes are sufficient for authorization requests - Task Dr’s and scribes to make corrections to chart notes that are not sufficient for authorization request - Keep up to date on prescriptions with the specialty pharmacy for free medications - Knowledge of which insurance plans require their patients medication to be shipped from the preferred specialty pharmacy instead of buy and bill medications - Coordinate shipments every month for free drug patients - Document when shipments will be delivered and make sure they are put into refrigeration in a timely manner - Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service - Performs other duties that may be necessary or in the best interest of the organization Qualifications - High school diploma or equivalent required Requirements - Previous medical office experience preferred; previous ophthalmic experience strongly preferred - Professional in appearance and actions - Logical and Critical thinking skills - Customer-focused with excellent written, listening and verbal communication skills - Enjoys learning new technologies and systems - Detail oriented, professional attitude, reliable - Exhibits a positive attitude and is flexible in accepting work assignments and priorities - Meets attendance and tardiness expectations - Management and organizational skills to support the leadership of this function - Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations - Interpersonal skills to support customer service, functional, and team mate support need - Able to communicate effectively in English, both verbally and in writing - Ability for basic to intermediate problem solving, including mathematics - Basic to intermediate computer operation - Proficiency with Microsoft Excel, Word, and Outlook - Specialty knowledge of systems relating to job function - Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines Location/Work Environment - For remote team members, HIPAA compliant home office environment - Ability to work in a remote environment while performing required duties and remaining patient focused - Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives
Role Description Environmental Health Specialists in the Water and Sewage Division are responsible for conducting environmental health assessments, complaint investigations, inspections, and enforcement activities for several environmental health programs. These programs include individual sewage disposal systems, individual water supplies, and other related environmental health programs. This is an Essential Employee position. Essential employees are obligated to report to work as scheduled or remain at work during emergencies. A criminal background check is required. Qualifications - Bachelor’s degree from an accredited college or university in environmental science, environmental health, biological sciences, public health, or related field. Equivalent combination of education and experience may be considered. - Certification as a Sewage Enforcement Officer (SEO) or the ability to obtain certification within the first nine months of employment. - Must maintain SEO certification, including completion of continuing education courses and technical training. - Ability to conduct inspections and investigations in rough terrain and/or under adverse environmental conditions. - Working knowledge of code enforcement. - Ability to interpret and apply regulations and code. - Working knowledge of environmental health principles. - Strong interpersonal, customer service, and public relations skills. - Ability to follow office policies and procedures. - Ability to interact effectively with all levels of county management. - Strong verbal and written communication skills. - Basic skill to use a personal computer and various software packages. - Ability to work independently and proceed with objectives. - Ability to work as part of a team. - Ability to maintain confidential information and handle confidential matters. - A valid driver’s license and access to a reliable vehicle on a daily basis is required. Requirements - Two or more years of job related experience. - Training and skills in agronomy, and soil identification and classification. - Knowledge of onlot sewage treatment. - Knowledge of water chemistry and aquifer dynamics. - Working knowledge of PA Department of Environmental Protection’s (PA DEP) onlot sewage regulations. - Registered Sanitarian or Registered Environmental Health Specialist (RS/REHS) with any US State or the National Environmental Health Association (NEHA). - Training and working knowledge of microbiology. - Strong professional ethics. - Able to use common sense and understanding to carry out verbal and written instructions. - Ability to handle and resolve recurring problems. - Strong time management skills. - Ability to establish priorities and remain focused on daily operations. - Accurate and detail oriented. - Strong organizational skills. - Able to carry tasks to completion. - Flexibility. Benefits - Basic to intermediate Microsoft Word skills. - Basic to intermediate knowledge of Microsoft Access databases. - Intermediate to advanced Microsoft Excel skills. - Basic Microsoft PowerPoint skills. - Basic to intermediate Microsoft Outlook skills (Email and Calendar). - Basic Internet skills. - General knowledge and basic skill with ArcView. Physical Demands While performing the duties of this position, the employee is frequently required to stand, walk, reach above shoulder height, climb stairs, drive a vehicle during working hours, and talk or hear. Occasionally, the employee will need to sit; work with arms above shoulders; bend at the waist; kneel, stoop crouch or squat; lift or carry items; and taste or smell. On rare occasions, the employee will need to crawl, climb ladders, push items, twist or rotate at the waist, and work with an uncommon level of noise. The special vision requirements listed for this position are: - Close vision (clear vision at 20 inches or less). - Color vision (ability to identify and distinguish colors). - Ability to adjust focus of the eye to bring an object into sharp focus. Work Environment The noise level in the work environment is usually quiet to moderate. Outdoor work is performed in a variety of environmental conditions. Travel is conducted in a personal vehicle. Other - Ability to work extended hours, as necessary. - This position requires professionalism. - Confidentiality is crucial to this position.
Coalition is a cybersecurity company dedicated to partnering with clients to help them prevent and mitigate losses. Coalition helps small and medium-sized busin
Title: Complex Claim Specialist, Cyber Location: Any location United States Job Description: About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real-and happening daily at Coalition. About the role The Claims team at Coalition stands apart for our outstanding level of client service and intelligent handling of claims for our insured customers. As a team, Claims is about finding ways to help our clients solve cyber risk. As we continue to expand, we are seeking an experienced cyber claims adjuster to join our cyber claims team and to lend a hand in handling complex primary Cyber, Tech, and Media policies. You will also provide support to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers. Responsibilities - Handle the intake of cyber events, including the coordination with breach counsel, forensic investigators and other vendors - Participate in after-hours claim intake and incident response coordination as needed. - Evaluate full pending of claims in connection with the posting and recommending accurate reserves - Maintain accurate file documentation/information in our claims system - Analyze liability and damage data in connection with complex claims, maintain appropriate documentation - Analyze insurance coverage issues - Draft coverage letters - Intelligently manage and track third-party vendors and service providers work and spend - Maintain and develop relationships with brokers, various positions within an insureds' business including: risk managers, general counsels, and a variety of vendors - Identify settlement opportunities to maximize impact - Collaborate in the defense and resolution of claims - Provide data and analytic based-informational support to underwriters - Provide support to business development with regard to marketing - Liaise with partner carriers on a daily basis Skills and Qualifications - 5+ years of experience adjusting cyber claims - Juris Doctor or Bachelors Degree is preferred - Must be a licensed claims adjuster in your state of residence and able to obtain licensing for California and New York - Demonstrated ability to work as part of a team, interact with others, meet deadlines, and successfully perform in a fast-paced, changing work environment - Excellent communication and interpersonal skills - Team-oriented with ability to excel in a collegial environment but work independently Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $110,000/year in our lowest geographic market up to $140,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition's exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We're always looking for collaborative, inquisitive individuals to join #OurCoalition.
Role Description At Groups, the Entitlement Specialist is a part of our Member Access Team. The Entitlement Specialist will work closely with new and ongoing members to provide assistance in accessing Medicaid, Marketplace, and Medicare insurance, SNAP, Social Security Disability, and other State and Federal entitlement benefits. This role reports to the Entitlement Supervisor. Fully Remote work (Not available to residents of: AK, AR, CA, HI, ID, MD, NE, SD, UT, WY). Responsibilities - Collaborate with a multidisciplinary care team to ensure the delivery of quality, member-centered care. - Assist members in navigating and applying for Medicaid, Marketplace, and Medicare insurance along with other State and Federal entitlement benefits as needed. - Assist members in the yearly redetermination processes for entitlement benefits. - Assist members in collecting needed documents to apply for entitlement benefits and coordinate with social service agencies as needed. - Become an expert on the available insurance and social service resources within assigned region. - Work closely with the Member Financial team to communicate new insurance eligibility and follow up on inactive insurance eligibility. - Provide cross-state coverage support as needed. - Link members with resources as needed and follow-up with members and resources alike to ensure that all member needs were met. - Maintain timely and accurate documentation in electronic health record. - Participate in ongoing continuing education as required to maintain certification or licensure where required. - Perform other duties as assigned. Qualifications - Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps). - Share the Groups’ values of member-centered care and harm-reduction practices. - Knowledge of, and ability to use motivational interviewing practices. - Knowledge and understanding of programs, assessments, evaluations, observations and care plans. - Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations. - Ability to maintain positive interactions with members and where appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations. - Ability to maintain confidentiality. - Excellent written and verbal communication skills and ability to communicate complex information. - Ability to use discretion and work independently under general supervision. - Ability to work with diverse population of members and staff. - Ability to understand and adhere to Professional Code of Conduct. - Strong advocacy skills along with knowledge State and Federal benefits and eligibility guidelines. Requirements - An Associate’s degree or higher, preferably in social or human services. - One year of experience assisting with insurance, state, and/or federal benefit applications or willingness to undergo extended training. - One year of experience in a social service or behavioral health setting strongly preferred. - For remote roles, access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location. - Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications. - You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Gracious hospitality and neighborliness for our residents and families. Home-like feel and all-around comfort for residents and visiting family members. Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. Industry leader in clinical care. Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. Extensive corporate support including a robust training program.
Role Description Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Qualifications - Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Requirements - Base pay in range will be determined by applicant’s skills and experience. - Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. - Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. - The application window is anticipated to close within 30 days of the date of the posting. Benefits Part and Full Time Benefits Eligibility: - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility: - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan - Tuition reimbursement Company Description - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.
Role Description Join Fraud and Safety Operations — a dedicated, high-trust team at the heart of Airbnb's mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, data analytics, and platform protection, collaborating closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy teams. You'll partner cross-functionally to safeguard Airbnb's community against ever-evolving threats. In this role, you will be a senior individual contributor and domain expert driving proactive fraud identification and mitigation across the platform. You will translate complex fraud signals into platform-level controls, rules, and policies — and connect trend-level insights to broader systemic risk. Success means disrupting upstream risks, shaping proactive fraud strategies, and building scalable defenses that directly enhance platform trust and resilience. A Typical Day: - Proactive Threat Mitigation: Analyze large-scale fraud signals and translate complex data into platform-level controls, rules, and policies to stop bad actors upstream. - Strategic Analysis: Analyze fraud trends and patterns using SQL and Python, utilizing tools to visualize findings and drive data-informed decision-making. - Cross-Functional Partnerships: Collaborate and manage relationships with data, product, trust & safety, legal, and policy teams, as well as external vendors, to design and implement new fraud countermeasures and automated defenses. - Executive Reporting: Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools. - Systemic Improvement: Identify automation opportunities to streamline detection processes and reduce manual operational lift; build and develop holistic detection systems through prototyping tooling and defining data requirements. - Analyst & Strategist Mentorship: Guide and mentor the team, improving individual capabilities and overall program effectiveness. Qualifications - 6+ years of experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse). - Demonstrated expertise connecting trend-level insights to broader fraud patterns and systemic risk, rather than just resolving individual cases. - Advanced proficiency with SQL and Python for analysis; experience building dashboards and visualizations in Tableau. - Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls. - Proven ability to produce clear, structured investigative writing and present findings to senior leadership, including Directors and above. - Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred. - Track record of driving cross-functional initiatives and influencing outcomes without formal authority. - Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements. Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. How We'll Take Care of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range: $125,000 — $145,000 USD
This opportunity is available through a leading AI-driven work platform.
Role Description We are sharing a specialised remote consulting opportunity for fluent Spanish (Mexico) and English speakers with strong writing, editing, transcription, annotation, and evaluation skills. This opportunity is suited for candidates who can analyse Spanish audio and video content, capture linguistic nuance, and produce precise, well-structured written outputs. This role supports current and upcoming remote consulting opportunities focused on Spanish (Mexico) audio evaluation, transcription, annotation, rubric development, response grading, and quality review. Selected professionals may work with general consumer audio and video content in Mexican Spanish, helping ensure that transcriptions, evaluation standards, and language outputs reflect accuracy, fluency, clarity, colloquial usage, and contemporary regional language patterns across Mexico. Key Responsibilities - Audio & Video Transcription - Listen to, analyse, and transcribe audio and video content in Spanish (Mexico). - Produce high-quality written outputs in Spanish, with supporting work in English when required. - Follow detailed constraints, formatting requirements, and stylistic guidelines. - Capture tone, intent, formal and informal register, colloquialisms, regional expressions, and contemporary Mexican Spanish usage where relevant. - Evaluation Standards & Rubric Development - Establish clear expectations for correct and high-quality responses in general consumer audio contexts. - Develop detailed evaluation rubrics and grading guidelines in Spanish and English. - Document standards to support consistency across reviewers and evaluation workflows. - Identify linguistic nuances, grammatical complexities, colloquialisms, regional vocabulary, and edge cases specific to Mexican Spanish. - Response Testing & Grading - Review generated responses and assess outputs against predefined criteria. - Evaluate responses for accuracy, completeness, fluency, clarity, and adherence to instructions. - Provide structured feedback to improve quality in Spanish audio-related tasks. - Apply careful judgment when reviewing ambiguous, nuanced, or context-dependent language outputs. - Quality Review & Benchmarking Support - Participate in quality review cycles to ensure tasks, rubrics, and outputs meet project standards. - Maintain consistency and reliability before datasets are used in formal evaluation workflows. - Collaborate with project leads to resolve ambiguities and improve task design. - Support clean documentation of review decisions, grading rationale, and language-specific observations. Qualifications - Native or near-native fluency in Spanish (Mexico), both spoken and written. - Professional fluency in English. - Strong familiarity with Mexican Spanish, regional vocabulary, accents, and contemporary language usage across Mexico. - Ability to accurately transcribe and analyse Spanish audio content across general consumer contexts. - Strong writing, editing, critical thinking, and attention-to-detail skills. - Ability to work independently, manage time effectively, and meet deadlines. - Availability to commit approximately 10–20 hours per week. - Current location in the United Kingdom or the United States. Requirements - College students, recent graduates, or professionals with relevant language, writing, research, or analytical experience are encouraged to apply. - Backgrounds in linguistics, humanities, social sciences, journalism, translation, localisation, language studies, communications, or technical disciplines are especially relevant. - Equivalent experience in transcription, annotation, localisation, language evaluation, or research workflows is also highly relevant. Benefits - Remote consulting work aligned with Spanish (Mexico), audio evaluation, transcription, and language quality expertise. - Opportunity to contribute to structured language evaluation and benchmarking workflows. - Suitable for candidates who enjoy precise language work, transcription, annotation, rubric development, and nuanced linguistic review. - Short-term, structured engagement that can align with part-time availability and remote schedules. Contract Details - Independent contractor engagement. - Fully remote and flexible scheduling. - Eligible candidates must be based in the United Kingdom or the United States. - Expected commitment is approximately 10–20 hours per week, depending on project needs and availability. - Compensation may reach up to $40/hour, depending on project scope, experience, language expertise, and fit. - Payments are made weekly via Stripe or Wise based on services rendered. - Projects may be extended, shortened, adjusted, or concluded based on project needs and performance. - Candidates requiring H1-B or STEM OPT sponsorship support are not eligible at this time. - Work must not involve sharing confidential or proprietary information from any employer, client, or institution.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.
Role Description - Member Retention and Reinstatement - Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss. - Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships. - Respond to inbound inquiries from members regarding membership cancellations or concerns. - Address member questions, resolve issues, and provide personalized solutions to prevent cancellations. - Meet defined retention and reinstatement goals. - Sales and Service Enhancement - Engage with Members to understand their individual needs and preferences. - Effectively present and explain the value proposition of various AAA membership offerings. - Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members. - Answer Member questions, address concerns, and overcome objections to close sales. - Cultivate positive relationships with members to foster loyalty and satisfaction. - Administrative and Operational Excellence - Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts. - Prioritize and execute outreach efforts within set timeframes. - Maintain accurate and timely records of all member interactions and actions taken. - Continuous Improvement and Collaboration - Identify areas for improvement in retention strategies, service delivery, or operational efficiency. - Propose solutions and contribute to the implementation of best practices. Qualifications - Excellent verbal and written communication skills. - Proven ability to build rapport and establish trust with customers. - Strong sales aptitude and negotiation skills. - Proficient in using Microsoft Office Suite (Word, Excel, Outlook). - Ability to thrive in a fast-paced environment and manage multiple priorities. - Adaptable and receptive to feedback. Requirements - Minimum Requirement: High School diploma plus 2-4 years sales, retention, or customer service. - Preferred Requirements: - Knowledge of AAA products, services, and systems. - Bilingual communication skills. Benefits - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays. - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. - Free AAA Classic Membership. - AAA Product Discounts. - Tuition Reimbursement Program.
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