Protective Life

• Administer SAP user access, including provisioning, modification, and de-provisioning of roles across SAP environments • Validate and interpret access requests to ensure proper role assignment aligned with job responsibilities and business requirements • Support and maintain SAP role structures, including workgroups, approval workflows, and access dependencies • Ensure compliance with segregation of duties (SoD) policies and enterprise security standards • Manage the lifecycle of SAP roles, including design support, enhancements, testing, deployment, and retirement • Provide ongoing support for SAP access-related issues, including troubleshooting role assignments and authorization errors • Collaborate with business units to understand access needs and ensure appropriate role design

• Develop and maintain a high level of annuity production through the execution of a detailed business plan including training, motivating, and developing successful working relationships with specified Financial Institutions • Support and advocate for corporate objectives; act as a steward of company resources; and a leader within the Annuity Distribution group • Execute wholesaling functions in assigned geographic territories – Cultivate a successful business to attain activity and sales goals with top producers in the independent distribution channels • Coordinate and execute a regional business plan with Internal Wholesalers – Act as key driver to your sales team supporting an assigned geographic territory • Execute on specific activity expectations to maximize opportunities to grow advisor relationships and sales

• Lead coordination with customers to elicit and translate business needs into detailed functional requirements • Collaborate with development team to design and transition functional requirements into technical solution • Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues • Continuously explore new technologies to further facilitate discussions on how they could be used to make our processes more efficient • Test user stories and ensure all acceptance criteria is met • Work within an agile environment following sprint commitments and release schedules • Acts as a resource to help define the scope and objectives of moderately complex system-related projects • Creates, maintains and coordinates updates to moderately complex critical system data elements and configurable applications • Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality • Mentors and trains team members on technology, as well as best practices and standards

• Work as part of the IT Planning & Engagement team • Collaborate with the Director of Business Systems Analysts • Elicit and translate business needs into detailed functional requirements • Collaborate with development team to design and transition functional requirements into technical solutions • Develop a trusting relationship with customers • Test user stories and ensure all acceptance criteria is met • Work within an agile environment following sprint commitments and release schedules • Help define the scope and objectives of moderately complex system-related projects • Prepare end-user procedures and manuals and provide end-user training

• Oversee preparation and review of financial statements, ensuring compliance with GAAP and regulatory requirements • Lead coordination and execution of external audits, serving as primary point of contact for audit requests • Plan and perform operational and financial audits, developing recommendations based on findings • Research and interpret accounting guidance; develop and enforce accounting policies and procedures • Review and approve journal entries, account reconciliations, accruals, and monthly close deliverables • Analyze balance sheet and income statement fluctuations, identifying root causes and trends • Support monthly consolidation of multiple entities and preparation of management reporting packages • Prepare board materials, annual audit reports, and quarterly financial reporting packages • Lead initiatives to enhance reporting processes, controls, and operational efficiency • Support ad hoc analysis, special projects, and cross-functional initiatives

• Handle inquiries that require in-depth product knowledge and precision. • Communicate with customers via phone, email, and chat, using multiple software tools. • Accurately document and resolve customer requests for account information and updates. • Educate customers on digital tools for future self-service. • Meet or exceed established call center, team, and individual performance goals. • Identify and escalate trends or opportunities to improve customer experience. • Other duties as assigned.

• crafts compelling and persuasive copy that aligns with the brand’s voice, product positioning, and marketing goals • collaborates closely with the content and creative strategy team • create purposeful, audience-centered content that aligns with brand voice, product positioning, and marketing priorities • adapt messaging for different channels and audiences, ensuring consistency while optimizing for format and engagement • translate complex ideas into clear, accessible language, particularly in financial and insurance contexts • contribute to campaign development, including creating message variations that support audience segmentation and performance goals • develop a wide range of content, such as product materials, sales enablement tools, digital and social content, presentations, and marketing communications • partner closely with cross-functional teams (e.g., creative, content strategy, marketing) to deliver cohesive and aligned messaging • maintain high standards of quality and accuracy, ensuring all content adheres to brand guidelines and established processes • manage multiple projects and timelines effectively in a dynamic, fast-paced environment • continuously build knowledge of the organization’s brand, products, and services • support an inclusive, collaborative, and creative team environment

• Support the intake, tracking, and coordination of requests for new or revised forms using established governance processes • Works under general supervision to design, develop, and revise forms for application, service, and claims workflows in partnership with Operations, Product Development, Underwriting, Claims, Compliance, Product Filing, Legal, and other stakeholders • Recommend form design and delivery approaches based on usability standards and best practices • Maintain version control and enforce standards for naming, storage, distribution, and retirement of forms • Coordinate form updates and implementation with internal teams to ensure correct placement, timing, and stakeholder readiness • Communicate with internal stakeholders to provide status updates, clarify form requirements, and route questions or issues through established governance and escalation paths • Modernize forms by converting to electronic formats and enabling automation where feasible while meeting regulatory and company requirements • Support compliance review of forms and related communications to align with applicable state/federal requirements, company standards, and approved language • Coordinate compliance-driven changes through intake, review, approval, implementation, and post-release verification, maintaining documentation, approvals, and audit-ready records • Maintain the form inventory (including effective dates, state variations, required disclosures, and approved language) to support regulatory readiness • Assist in reviewing form content, distribution, and use to help identify potential compliance risks or gaps; flag and escalate concerns, and support remediation activities through implementation under guidance • Perform periodic testing/quality checks using established checklists (e.g., confirm correct versions are available in distribution channels and required notices/disclosures are present); respond to routine internal questions on form usage and compliance requirements and route complex issues to appropriate partners

• process inbound claim contacts from dealers, repair facilities, sales agents, contract holders, etc. via applicable channels • process queue contacts from the claims queues, email and or chat channels from dealers, repair facilities, sales/agents as well as internal and external customers • process various requests from managers and lead adjuster • correspond with various vendors throughout the claim adjudication process as needed • perform other duties as assigned, delegated by management

• Lead technical direction and work with business, AI agents and automation capabilities, and IT partners to evaluate and propose solutions • Collaborate with business and IT leadership to develop and communicate long-term vision and comprehensive strategic plans for solution architecture and delivery. • Work with product owners, business users, and technical leads to define requirements, assess business value, and develop specifications for enterprise solutions. • Drive engineering practices and delivery standards within Agile teams • Define, document, and govern application architecture, integrations, and interfaces • Drive standards for development and design techniques used by enterprise application teams. • Monitor emerging trends in enterprise application platforms and determine relevance and impact • Design and develop integrated business solutions that interact between multiple enterprise platforms within the cloud (Azure).