Role Description As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. - You will work with incident management process and tools. - You will use complex application systems and find your way through them to debug a business impacting issue. - You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. - You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. - You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. - You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. - You will apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - You have experience working programming languages such as Java and .Net. - You have an understanding of cloud platforms such as AWS, Azure or GCP. - You have experience with scripting languages such as Python and Powershell. - You understand how to use debugging tools and how to troubleshoot issues with the code. - You have experience working with relational or non-relational databases. - You have experience working with CI/CD tools such as Jenkins or Azure pipelines. - You have exposure to application monitoring tools such as DataDog, Prometheus or Grafana. - You are comfortable with Agile methods such as Scrum and/or Kanban. - You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested. Requirements - You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. - You have good communication and articulation skills. - You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You are resilient in ambiguous situations and can approach challenges from multiple perspectives. - You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Role Description This position is the senior technical authority across three core functions: Linux systems engineering, network engineering, and QA automation testing. It designs and maintains the Linux environment and network interfaces that run on the company's product, sets up and maintains the Linux and network lab environments (including QA lab systems) that support QA testing and Engineering Development, and builds, executes, and maintains the automated test frameworks that validate product quality. Without this role, the organization would lack the engineering expertise and technical leadership to support the product's Linux and network capabilities and deliver dependable, automated testing. Responsibilities - Ensure the product's Linux environment is reliably designed, configured, secured, and performance-tuned to meet operational and security standards. - Ensure the product's network interfaces are engineered and maintained to meet performance and connectivity standards. - Ensure the Linux and network lab environments and QA lab systems are configured and maintained to support QA testing and Engineering Development. - Ensure automated test frameworks and tools deliver effective functional, regression, integration, and system-level coverage. - Ensure automated test suites are executed, monitored, and improved, with timely failure analysis and remediation. - Ensure technical documentation for Linux, network, lab, and test systems is accurate, current, and effectively transferred. - Design, configure, and deploy the product's Linux environment. - Tune performance and apply security hardening and best practices. - Troubleshoot Linux system, reliability, and performance issues. - Apply patches, updates, and configuration changes to keep systems stable and secure. - Build out and configure Linux and network lab environments (hardware, OS, networking, tooling). - Manage and maintain QA lab systems to support QA testing and Engineering Development. - Monitor lab health and remediate infrastructure issues. - Write and maintain documentation for Linux, network, lab, and test systems. - Document procedures, configurations, and operational guidelines. - Transfer knowledge to engineering and QA staff. Location Remote Benefits - A competitive salary - Vacation - Health & dental benefits - Employer-matched 401K pension plan - Opportunities to gain experience, grow, and collaborate with professionals on a global reach Qualifications - 8–10+ years of hands-on Linux systems engineering, network engineering, and QA automation - BA or MA in Engineering or related field - Proficient in Microsoft Office Products - Organizational and project management skills - Technical Leadership - Market development and growth strategies What will put you ahead - Attention to detail - Strategic thinking - Analytical problem-solving - Strong written and verbal communication - Exceptional teamwork and collaborative approach

Title: Agentic Systems Engineer Location: Sydney, New South Wales Category: Data & Analytics Brand: IAG widget:permanent full-time Remote: Hybrid Job ID: 47226 Job Description: At IAG, we're ready for you. We''re the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Join IAG's AI and Engineering Expert Unit to orchestrate the next generation of ethical agentic decision systems. As a key member of our cross-functional squads, you will bridge the gap between visionary design and production-grade reality, collaborating with Product Owners to deliver advanced ML and Generative AI solutions across the enterprise. You won''t just write code; you will act as a supervisor and orchestrator of coding agents, leveraging RAG, fine-tuned LLMs/SLMs, and specialized memory systems to achieve massive software outcomes. We are looking for a pioneer who thrives on continuous learning and is ready to push the boundaries of agentic development in a high-impact, ethical framework. What You'll Do - Lead the design and delivery of complex agentic systems, including multi‑agent or orchestrated architectures. - Own agentic solutions end‑to‑end, from system design through production operation and optimisation. - Define and implement agent architecture patterns, including planning, memory, tool orchestration and control flows. - Set technical direction and standards for agentic systems within delivery teams. - Establish evaluation and monitoring approaches for reliability, safety, latency, cost and business impact. - Supervise and orchestrate coding agents and AI‑assisted workflows to deliver reliable software outcomes. - Mentor junior engineers and uplift team capability in agentic engineering practices. - Partner with Product, Architecture and Risk to ensure solutions align with IAG strategy and guardrails. - Contribute to the evolution of IAG's agentic engineering standards and roadmap. This is a permanent role and offers a flexible hybrid work model based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). What You'll Bring - Strong experience designing and building agentic systems using LLMs, including planning, tool use, memory and orchestration. - Hands‑on experience with agent frameworks and patterns (e.g. single‑agent, multi‑agent, supervisor/worker, tool‑calling, reflection and self‑critique). - Deep understanding of prompt engineering, context engineering and retrieval‑augmented generation (RAG) for agentic use cases. - Experience evaluating and operating LLM‑powered systems in production, including reliability, safety, cost and performance trade‑offs. - Experience working with commercial LLM platforms (e.g. Azure OpenAI, OpenAI, Anthropic, Google) and managing model selection and versioning. - Experience designing and operating vector databases, knowledge stores and memory systems for agentic applications. - Strong understanding of data quality, provenance and lifecycle considerations when data is used as agent context or memory. - Experience implementing observability for agent behaviour, including tracing, logging and outcome analysis. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex.• Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply More About Us As part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

• Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. • Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. • Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. • Escalate complex issues when required and contribute to continuous service improvements. • Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. • Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. • Maintain device inventory and support remote employees with setup and troubleshooting. • Support onboarding, offboarding, employee transfers, and access requests. • Provision user accounts, devices, applications, and permissions while following security best practices. • Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. • Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. • Manage user accounts, permissions, licensing, and application access. • Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. • Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. • Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. • Communicate effectively with employees across different technical skill levels while providing exceptional customer service.