Role Description
The Enterprise GRC (Governance, Risk, and Compliance) team functions as a second line of defense, responsible for developing and maintaining Enterprise Technology (ET) risk management and compliance in alignment with the organization's aligned framework. As regulatory landscapes grow more complex and cybersecurity threats continue to evolve, the need for a robust GRC framework has become mission-critical to the business.
The Cyber GRC Compliance & Certification Service Manager sits at the intersection of cybersecurity, regulatory compliance, and business operations — ensuring the organization maintains and demonstrates adherence to industry standards, regulatory requirements, and internal security policies. This role will lead efforts to continuously strengthen the organization's compliance posture across relevant frameworks (e.g., ISO 27001, SOC 2, NIST CSF, GDPR, CCPA, etc.) by managing certification lifecycles and serving as a key liaison between technical teams, auditors, and business stakeholders.
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Audit & certification lifecycle management:
Directs the end-to-end lifecycle of internal cybersecurity audits and compliance certifications, serving as the primary liaison for auditors while maintaining continued alignment with ISO27001, NIST CSF, SOC 2, CCPA and GDPR.
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Certification expansion & readiness:
Develops and executes a multi-year certification roadmap while driving continuous readiness through proactive gap analyses, mock audits, and a centralized, continuous evidence repository mapped to business and regulatory demands.
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Certification risk assessment & mitigation:
Leads enterprise risk assessments, including internal self-risk assessments to identify compliance gaps, maintaining a continuous risk register with clear mitigation timelines while driving cross-functional corrective actions (CAPAs) through verified closure.
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Stakeholder Partnership & Governance:
Partners cross-functionally with engineering, legal, IT, cybersecurity, and business leadership to embed audit readiness into daily operations, translating complex regulatory requirements into actionable guidance while continuously updating security policies and control narratives.
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Automation & Continuous Improvement:
Optimizes GRC tooling to automate compliance processes and continuous control monitoring, streamlining evidence collection while tracking emerging regulations to proactively adapt the certification roadmap.
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Reporting to Leadership:
Delivers executive-level compliance metrics and risk dashboards that track certification roadmap progress, audit statuses, and open findings, providing leadership with the actionable visibility needed to support strategic decision-making.
Qualifications
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Bachelor’s degree in Cybersecurity, Information Systems, Computer Science, Risk Management, or equivalent professional experience.
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At least 5+ years of experience in cybersecurity compliance, GRC, IT audit, or certification management.
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Demonstrated hands-on experience managing initial certification, scope expansion, and annual/surveillance audits, such as ISO 27001, SOC2, NIST CSF, or similar.
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Proven experience building and maintaining audit readiness programs, including continuous evidence management processes.
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Proficiency with GRC platforms/tools for evidence, control management, and continuous monitoring (e.g., Archer GRC, ServiceNow GRC, OneTrust).
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Exceptional verbal and written communication skills to effectively translate technical issues to non-technical audiences.
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Experience directly interfacing with external auditors/certification bodies and managing audit logistics.
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Strong program management skills with the ability to balance multiple concurrent audit timelines.
Preferred Qualifications
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Active industry credential certification such as ISO 27001 lead auditor/implementer, CISA, CRISC CISSP, or CISM.
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Strong knowledge of NIST or ISO, and familiar with global data privacy regulations including GDPR, CCPA, and their intersection with technology risk management.
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Experience operating within a three-line-of-defense(3LOD) risk governance model, particularly within a second-line GRC/risk oversight function.
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Prior experience managing certification scope expansion (e.g., adding new sites, business units, or product lines to an existing certification with business/IT alignment).
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Familiarity with continuous control monitoring (CCM) approaches and GRC tool compliance features.
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Experience managing relationships with multiple certification bodies/external audit firms simultaneously.
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Background in leading mock audits or internal audit programs.
Benefits
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Immediate medical, dental, vision and prescription drug coverage.
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Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
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Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
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Vehicle discount program for employees and family members and management leases.
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Tuition assistance.
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Established and active employee resource groups.
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Paid time off for individual and team community service.
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A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
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Paid time off and the option to purchase additional vacation time.
