TopDog Law

• Run the President's daily check-in: align priorities, surface risks, and flag when urgent noise is crowding out strategic work • Own his inbox and Slack, triage, draft, route, and maintain zero-drop accountability on everything that requires his attention • Turn recorded meeting transcripts into clear action items within 24 hours, and track them to completion • Manage the calendar end-to-end, protecting high-leverage time and coordinating across executives, attorneys, and external partners • Coordinate across ops, finance, tech, and people teams, tracking open loops on key hires, state launches, and board follow-ups • Support executive onboarding, travel logistics, off-sites, and board meeting preparation • Give direct, honest pushback when the President needs it, and have the judgment to know when to hold back

• Serve as the primary administrator and point of contact for all employee leaves of absence • Manage the end-to-end LOA process: intake, documentation, certification tracking, communication with the employee and their manager, return-to-work coordination, and record keeping • Ensure LOA administration is compliant with applicable federal, state, and local law • Serve as the first point of contact for employee questions, concerns, and issues • Conduct or support investigations into employee complaints, policy violations, and workplace concerns • Provide managers with clear, practical support on performance documentation, disciplinary process, accommodations, and employee concerns • Administer HRIS (Rippling) including employee records

• Join a rapidly growing national firm at a formative stage • Make a visible, measurable impact on a rapidly growing business • Own product execution through a team of Technical Product Managers • Report to senior leadership and work closely with engineering org • Architect systems from the ground up • Drive the build of a custom AI-enabled CRM • Oversee the development of a client-facing portal • Manage the migration away from Salesforce and Filevine • Ensure initiatives have a clear definition of done and a path to adoption

• Claims Verification Workup and Case Investigation • Confirm stated injuries meet catastrophic criteria; manage catastrophic injury verification and declassification in Filevine • Verify coverage in both disclosure and non-disclosure states; identify all liable parties and carriers; conduct umbrella checks and send excess coverage preservation letters • For commercial cases: confirm MCS-90 documentation and commercial classification fields in Filevine • Request police reports; initiate medical records retrieval alongside our dedicated Retrieval team • Assess whether a life care plan is needed; document lost income and earning potential • Arrange vehicle photography and long-term storage; request black box preservation, ELD/driver logs, and dash cam footage on tractor trailer cases • Send preservation letters to all involved parties; request surveillance footage from nearby cameras • Coordinate expert engagement as directed • Investigate potential defendants • Collect funeral expenses and receipts; complete conflict checks; confirm CFA signatory authority • Connect clients to probate attorneys on contingency; determine if an estate has been established; identify wrongful death beneficiaries • Draft and submit demand packages. Ensure complete, organized case files are ready at handoff to the Litigation team • Create tasks for Attorneys at handoff points; ensure all pre-litigation deadlines and documentation requirements are met • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Role Description In this role, you will be responsible for: - Supervise daily settlement operations and manage team workloads - Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely - Monitor case progression from resolution through final payout - Enforce compliance with firm policies, regulatory standards, and ethical requirements - Serve as escalation point for complex settlement issues - Coach, train, and develop settlement staff through performance management and mentoring - Track KPIs and productivity metrics; report trends and improvement opportunities to leadership - Partner with attorneys, finance, and leadership to optimize settlement processes - Maintain quality assurance standards and conduct regular audits of files - Assist with staffing, hiring, onboarding, and performance reviews - Identify opportunities to improve systems, processes, or outcomes, not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. Qualifications - 3–5+ years of experience in legal settlements, personal injury, or litigation support - Prior supervisory or team lead experience preferred - Strong knowledge of lien resolution, settlement statements, and case funding - Excellent organizational, leadership, and communication skills - High attention to detail and ability to manage deadlines in a fast-paced environment - Proficiency in case management and financial systems - Strong communication skills—written and verbal - Ability to think critically, prioritize effectively, and execute with speed Requirements - Experience in a fast-growing or high-volume environment - Comfort with ambiguity and evolving systems - Experience in legal, professional services, or client-centric organizations Benefits - Real growth: As the firm grows, so do opportunities for advancement and leadership - High standards, real support: Clear expectations, coaching, and accountability - Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity - Meaningful work: Helping people through some of the hardest moments of their lives Company Description TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level. If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

• Write and optimize advanced SQL queries and Python/R scripts to support analysis, reporting automation, and operational decision-making • Leverage modern analytics tools, data visualization platforms, and automation capabilities to improve scalability and insight generation • Apply structured problem-solving and analytical rigor to complex or ambiguous operational challenges • Build executive-level dashboards that provide clarity to operational leaders and enable data-informed decision-making • Serve as analytical partner to Law Firm Operations leadership across the full case lifecycle from intake through pre-litigation, litigation, settlement, and resolution • Define, refine, and standardize KPIs for each phase of the operational workflow, ensuring clear accountability and measurable performance standards • Analyze throughput, conversion rates, cycle times, staffing productivity, case economics, and quality metrics across the lifecycle • Identify bottlenecks, performance variability, and structural inefficiencies across states, teams, and practice areas • Translate operational data into clear, actionable recommendations for Law Firm leadership • Support forecasting and capacity modeling tied to case volume growth and expansion initiatives • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

• Provide Tier 1-2 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations. • Manage and escalate tickets appropriately, ensuring timely follow‑up and clear communication. • Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, and legal‑industry software. • Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools. • Assist with new‑hire onboarding, including account setup, device configuration, and user orientation. • Maintain accurate documentation of issues, solutions, and workflows. • Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements. • Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments. • Support call center operations (preferred): UCaaS/CCaaS troubleshooting, queue monitoring, softphone setup, and user support. • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

• Manage full-cycle recruiting across departments including operations, finance, marketing, technology, HR, legal, compliance, and leadership. • Partner with hiring managers to define role needs, develop sourcing strategies, and move searches forward quickly. • Source, screen, interview, and assess candidates through LinkedIn Recruiter, job boards, referrals, networking, and direct outreach. • Manage candidate pipelines, interview coordination, debriefs, offer processes, and ATS updates in Rippling or a comparable system. • Provide clear communication, regular updates, and a strong candidate and hiring manager experience. • Track recruiting metrics and identify opportunities to improve speed, quality, process, and hiring outcomes. • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

• Identify and close new PI law firm referral partnerships across target states and case types • Evaluate prospective partners objectively — conversion rates, fall-off, case value, and litigation approach — holding partners to what the data shows, not what they say • Negotiate and close contracts and fee splits • Manage your pipeline with discipline — consistent outreach drives meetings, meetings drive data reviews, data reviews drive signed partners • Tap internal data, referral networks, and external relationships to source and vet the right firms • Surface issues early: here’s the problem, what I tried, my recommendation, what I need from you • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Role Description In this role, you will be responsible for: - Team Leadership - Supervise, coach, and evaluate claims verification specialists - Manage workload distribution to meet turnaround time (TAT) standards - Lead onboarding and ongoing training on claims procedures and compliance - Claims Oversight & Quality - Audit completed claims to identify errors and training opportunities - Serve as escalation point for complex or high-value claims - Enforce verification standards and internal controls to minimize fraud, waste, and abuse - Reporting & Process Improvement - Track KPIs including accuracy rates, TAT, denial rates, and productivity - Identify workflow inefficiencies and implement improvements - Report team performance and claim outcomes to senior management - Compliance & Collaboration - Ensure documentation accuracy and compliance with all regulatory requirements - Stay current on payer rule changes and industry best practices - Partner cross-functionally with billing, underwriting, compliance, and legal teams - Identify opportunities to improve systems, processes, or outcomes—not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. The Claims Verification Supervisor oversees daily operations of the claims verification team, ensuring accurate and timely review of claims in accordance with company policies and regulatory requirements. This is a high-ownership role focused on team performance, quality control, and process improvement — measured by accuracy rates, turnaround times, and denial reduction. This role is critical to our success because it: - Directly impacts clients, revenue, case outcomes, and team efficiency - Supports speed, quality, and consistency as we scale - Helps protect and elevate the TopDog Law brand and client experience - Strengthens the foundation needed to grow responsibly and sustainably Within your first 6–12 months, success in this role looks like: - You consistently deliver on commitments with minimal oversight - You proactively identify issues and propose solutions - Your work raises the bar for quality, clarity, and follow-through - You are viewed as a reliable, trusted partner by teammates and leaders - You contribute positively to team energy, morale, and momentum Qualifications - 3–5 years of claims processing or verification experience - 1–2 years of supervisory or lead experience in a claims or operations environment - Strong understanding of claims adjudication, documentation standards, and regulatory compliance - Proficiency in claims management systems and Microsoft Office Suite - Analytical mindset with the ability to translate data into actionable decisions - Clear communicator; able to present findings and recommendations to stakeholders - Bachelor’s degree in a related field preferred; equivalent experience considered - Strong communication skills—written and verbal - Ability to think critically, prioritize effectively, and execute with speed Requirements - Experience in a fast-growing or high-volume environment (nice to have) - Comfort with ambiguity and evolving systems (nice to have) - Experience in legal, professional services, or client-centric organizations (nice to have) Benefits - Real growth: As the firm grows, so do opportunities for advancement and leadership - High standards, real support: Clear expectations, coaching, and accountability - Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity - Meaningful work: Helping people through some of the hardest moments of their lives