TopDog Law

Role Description In this role, you will be responsible for: - Supervise daily settlement operations and manage team workloads - Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely - Monitor case progression from resolution through final payout - Enforce compliance with firm policies, regulatory standards, and ethical requirements - Serve as escalation point for complex settlement issues - Coach, train, and develop settlement staff through performance management and mentoring - Track KPIs and productivity metrics; report trends and improvement opportunities to leadership - Partner with attorneys, finance, and leadership to optimize settlement processes - Maintain quality assurance standards and conduct regular audits of files - Assist with staffing, hiring, onboarding, and performance reviews - Identify opportunities to improve systems, processes, or outcomes, not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. Qualifications - 3–5+ years of experience in legal settlements, personal injury, or litigation support - Prior supervisory or team lead experience preferred - Strong knowledge of lien resolution, settlement statements, and case funding - Excellent organizational, leadership, and communication skills - High attention to detail and ability to manage deadlines in a fast-paced environment - Proficiency in case management and financial systems - Strong communication skills—written and verbal - Ability to think critically, prioritize effectively, and execute with speed Requirements - Experience in a fast-growing or high-volume environment - Comfort with ambiguity and evolving systems - Experience in legal, professional services, or client-centric organizations Benefits - Real growth: As the firm grows, so do opportunities for advancement and leadership - High standards, real support: Clear expectations, coaching, and accountability - Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity - Meaningful work: Helping people through some of the hardest moments of their lives Company Description TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level. If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

• Provide Tier 1-2 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations. • Manage and escalate tickets appropriately, ensuring timely follow‑up and clear communication. • Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, and legal‑industry software. • Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools. • Assist with new‑hire onboarding, including account setup, device configuration, and user orientation. • Maintain accurate documentation of issues, solutions, and workflows. • Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements. • Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments. • Support call center operations (preferred): UCaaS/CCaaS troubleshooting, queue monitoring, softphone setup, and user support. • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

• Manage full-cycle recruiting across departments including operations, finance, marketing, technology, HR, legal, compliance, and leadership. • Partner with hiring managers to define role needs, develop sourcing strategies, and move searches forward quickly. • Source, screen, interview, and assess candidates through LinkedIn Recruiter, job boards, referrals, networking, and direct outreach. • Manage candidate pipelines, interview coordination, debriefs, offer processes, and ATS updates in Rippling or a comparable system. • Provide clear communication, regular updates, and a strong candidate and hiring manager experience. • Track recruiting metrics and identify opportunities to improve speed, quality, process, and hiring outcomes. • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

• Identify and close new PI law firm referral partnerships across target states and case types • Evaluate prospective partners objectively — conversion rates, fall-off, case value, and litigation approach — holding partners to what the data shows, not what they say • Negotiate and close contracts and fee splits • Manage your pipeline with discipline — consistent outreach drives meetings, meetings drive data reviews, data reviews drive signed partners • Tap internal data, referral networks, and external relationships to source and vet the right firms • Surface issues early: here’s the problem, what I tried, my recommendation, what I need from you • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Role Description In this role, you will be responsible for: - Team Leadership - Supervise, coach, and evaluate claims verification specialists - Manage workload distribution to meet turnaround time (TAT) standards - Lead onboarding and ongoing training on claims procedures and compliance - Claims Oversight & Quality - Audit completed claims to identify errors and training opportunities - Serve as escalation point for complex or high-value claims - Enforce verification standards and internal controls to minimize fraud, waste, and abuse - Reporting & Process Improvement - Track KPIs including accuracy rates, TAT, denial rates, and productivity - Identify workflow inefficiencies and implement improvements - Report team performance and claim outcomes to senior management - Compliance & Collaboration - Ensure documentation accuracy and compliance with all regulatory requirements - Stay current on payer rule changes and industry best practices - Partner cross-functionally with billing, underwriting, compliance, and legal teams - Identify opportunities to improve systems, processes, or outcomes—not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. The Claims Verification Supervisor oversees daily operations of the claims verification team, ensuring accurate and timely review of claims in accordance with company policies and regulatory requirements. This is a high-ownership role focused on team performance, quality control, and process improvement — measured by accuracy rates, turnaround times, and denial reduction. This role is critical to our success because it: - Directly impacts clients, revenue, case outcomes, and team efficiency - Supports speed, quality, and consistency as we scale - Helps protect and elevate the TopDog Law brand and client experience - Strengthens the foundation needed to grow responsibly and sustainably Within your first 6–12 months, success in this role looks like: - You consistently deliver on commitments with minimal oversight - You proactively identify issues and propose solutions - Your work raises the bar for quality, clarity, and follow-through - You are viewed as a reliable, trusted partner by teammates and leaders - You contribute positively to team energy, morale, and momentum Qualifications - 3–5 years of claims processing or verification experience - 1–2 years of supervisory or lead experience in a claims or operations environment - Strong understanding of claims adjudication, documentation standards, and regulatory compliance - Proficiency in claims management systems and Microsoft Office Suite - Analytical mindset with the ability to translate data into actionable decisions - Clear communicator; able to present findings and recommendations to stakeholders - Bachelor’s degree in a related field preferred; equivalent experience considered - Strong communication skills—written and verbal - Ability to think critically, prioritize effectively, and execute with speed Requirements - Experience in a fast-growing or high-volume environment (nice to have) - Comfort with ambiguity and evolving systems (nice to have) - Experience in legal, professional services, or client-centric organizations (nice to have) Benefits - Real growth: As the firm grows, so do opportunities for advancement and leadership - High standards, real support: Clear expectations, coaching, and accountability - Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity - Meaningful work: Helping people through some of the hardest moments of their lives

• Own Data Integrity • Ensure lead and case data from external partners is processed accurately and on time across all systems • Identify and resolve discrepancies before they impact downstream reporting or decision-making • Build and maintain quality control standards that the team executes consistently • Become the internal subject matter expert on how partner data flows • Own Partner Operational Support • Serve as the operational point of contact for assigned referral partners • Lead the Team, set clear KPIs, coach consistently, give direct feedback, and develop your people in real time • Communicate and Solve Problems, lead with the headline in every communication

• Own product from idea to adoption • Identify high-impact problems across the business • Define solutions, prototype them, and drive them to production • Ensure what you build is actually used • Prototype and build with AI tools • Collaborate closely with engineers • Design intuitive user experiences • Create wireframes, flows, and prototypes • Ship fast and iterate faster

Role Description In this role, you will be responsible for: - Building and leading a lean, high-quality People Operations function that supports employees, managers, and leadership as the firm scales. - Owning core HR operations including employee relations, manager support, compliance, HRIS administration, benefits, compensation administration, and people process execution. - Partnering closely with the Chief People Officer and leaders across the business to translate culture, values, and business needs into practical people systems, policies, and employee experiences. - Ensuring operational excellence across the employee lifecycle through clear processes, strong follow-through, sound judgment, and a high-touch concierge-level experience. - Identifying opportunities to improve systems, processes, or outcomes. At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. Qualifications - 8+ years of progressive HR / People Operations experience, including significant ownership in a fast-paced or scaling environment. - Experience leading or owning core HR functions including employee relations, manager coaching, compliance, policy, performance support, and people operations. - Demonstrated ability to build systems, processes, and infrastructure from scratch or in underbuilt environments. - Strong judgment and comfort operating in a high-growth, high-change, and at times high-risk environment. - Mindset that is pro-business and pro-people, simultaneously. - Experience balancing strategic thinking with hands-on execution and administrative ownership. - Strong communication skills—written and verbal. - Ability to think critically, prioritize effectively, and execute with speed. Requirements - Experience in a fast-growing or high-volume environment. - Comfort with ambiguity and evolving systems. - Experience in legal, professional services, or client-centric organizations. - Experience with HRIS and workflow automation tools such as Rippling. - Experience supporting distributed or remote teams. - Experience with M&A and technology integrations. - Experience with compensation benchmarking, talent reviews, and succession planning. Benefits - Real growth: As the firm grows, so do opportunities for advancement and leadership. - High standards, real support: Clear expectations, coaching, and accountability. - Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity. - Meaningful work: Helping people through some of the hardest moments of their lives. Company Description TopDog Law is a nationally scaling, fully-integrated, personal injury law firm with strong partner relationships across the country. We are building for impact, excellence, and growth. - We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. - This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level. - If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

• Manage full-cycle recruiting administration for high-volume, entry-level roles, sourcing, screening, scheduling, and offers • Create and manage job requisitions for Recruitment Team across internal systems and external job boards • Draft accurate offer letters for Recruitment Team and manage background check processes from initiation through completion • Assist with onboarding support and ad hoc People team needs, including drafting promotional offer letters, compensation change notifications, and other employee communications • Coordinate new hire onboarding logistics: IT setup, orientation scheduling, and documentation • Serve as the point of contact for new hires during pre-boarding, ensuring a seamless day-one experience • Support employer branding efforts through job postings, social content, and candidate-facing materials using Canva and other marketing tools • Maintain organized ATS records and report on key recruiting metrics (time-to-fill, pipeline health, offer acceptance) • Partner with the People team on process improvements, documentation, and ad hoc coordination • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

• Lead the full talent acquisition function across the business • Build, lead, and scale the firm’s enterprise-wide recruiting strategy • Create systems, programs, and talent infrastructure to support national growth • Advise senior leadership on talent market dynamics and capacity constraints • Partner with executives to understand business priorities and talent gaps • Oversee and drive KPIs across the recruiting team • Support workforce planning processes and talent forecasting • Design and manage internship programs and targeted sourcing initiatives • Strengthen TopDog Law’s reputation as an employer of choice • Track and report on hiring metrics and make data-driven decisions