NATIONMIND LLC

Role Description We are currently hiring skilled professionals for SCADA Developer with EMS (Reliance) to join our growing team. Job Title: SCADA Developer – EMS (Reliance> Location: Remote (USA) Duration: Contract (Long-Term) Experience Required: 8+ Years Qualifications - 8+ years of experience in SCADA/EMS application development. - Strong hands-on experience with Reliance EMS/SCADA platform. - SME-level knowledge of SCADA architecture, configuration, and application development. - Experience working with electric utilities, transmission, or distribution systems. - Proven experience developing and customizing SCADA applications in production environments. - Experience with real-time systems and high-availability architectures. Requirements - GE Reliance EMS/SCADA - SCADA Application Development - Energy Management Systems (EMS) - Real-Time Data Acquisition - ICCP/TASE.2 Protocol - DNP3, IEC 60870-5-101/104, IEC 61850 - OPC/OPC UA - HMI Development and Configuration - SCADA Database Configuration - Alarm and Event Management - Point Database Management - Historian Integration - Linux and Windows Server Environments - SQL and Oracle Databases - Scripting using Python, Shell, or PowerShell - Source Control (Git preferred) Company Description NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency.

Role Description We are currently hiring a skilled Cyber Security Engineer (SOAR) to join our growing team. - Operational role on Splunk & XSOAR (our SOAR platform). - Should have significant experience with Python. Key Responsibilities - Will work closely on Palo Alto XSOAR platform to customize it as needed. - Will closely integrate existing Security Operation Center (SOC) systems through development and reuse of well-defined APIs. - Working with stakeholders for onboarding new data sources on Splunk (or any other SIEM tool) and perform periodic maintenance activities. - Deploy and evaluate external proof-of-concept tools. - Help with automation of various SOC related manual tasks. Qualifications - Experience in customization on any SOAR (Security Orchestration, Automation and Response) tool preferably Palo Alto XSOAR. - Development experience with Python and web frameworks (Django, Flask). - Experience with log management and/or SIEM technologies such as Splunk. Requirements - Web development frontend skills: JavaScript, jQuery, HTML/CSS. - Experience in creating and reusing Restful APIs to improve integration between existing and new security systems. - SQL database or any other DBs. - Good communication skills. - Highly motivated individual with the ability to self-start, prioritize, and multi-task. - Interest in cyber security, willingness to follow security best practices. - Ability to understand code written in other scripting languages. - Knowledge of incident response (SecOps). - Eagerness to look for and evaluate available open-source incident response/threat intelligence tools. - Strong focus on writing high quality technical documentation. - Good knowledge of Linux, git, nginx. Benefits - This is a remote position.

Role Description We are seeking an experienced Gainsight Solution Architect / SME to lead the design, implementation, and optimization of Customer Success processes within the Gainsight platform. - The ideal candidate will possess deep expertise in Gainsight modules, customer lifecycle management, customer health frameworks, executive dashboarding, and enterprise-scale customer success transformations. - The candidate will work closely with business stakeholders, Customer Success teams, Sales Operations, and technical teams to design scalable lifecycle workflows covering onboarding, adoption, expansion, and renewal processes. Key Responsibilities - Lead discovery workshops and business requirement gathering sessions with stakeholders. - Design and implement customer lifecycle frameworks including LAND, ADOPT, EXPAND, and RENEW stages. - Define CTA strategies, Playbooks, Success Plans, lifecycle progression criteria, and business workflows. - Configure and optimize Gainsight modules including Cockpit, Rules Engine, Journey Orchestrator, Success Plans, Reports, and Dashboards. - Design customer health scorecards and customer success KPIs. - Define trigger criteria and automation strategies for lifecycle-based workflows. - Collaborate with technical and data teams for integrations and data alignment. - Design executive dashboards and reporting frameworks for lifecycle visibility and customer health tracking. - Provide strategic recommendations aligned with Gainsight best practices. - Support UAT execution, stakeholder reviews, and production deployment activities. - Mentor offshore implementation teams and provide functional leadership. Qualifications - Strong expertise in Gainsight CS platform. - Hands-on experience with: - Cockpit - CTAs - Playbooks - Rules Engine - Journey Orchestrator - Success Plans - Customer Health Scoring - Reports & Dashboards - Strong understanding of Customer Success operations and lifecycle management. - Experience working with SaaS customer onboarding and adoption programs. - Strong stakeholder management and communication skills. - Experience leading enterprise-scale implementations. Preferred Qualifications - Gainsight Certifications preferred. - Salesforce CRM knowledge. - Experience with executive dashboarding and KPI reporting. - Knowledge of customer data models and customer success analytics. - Experience in enterprise customer success transformation initiatives. Location This is a remote position.

Role Description We are seeking an experienced GRC Consultant with expertise in Information Security, Cyber Security, Data Security, and RSA Archer to support governance, risk, and compliance initiatives. Qualifications - Bachelor's degree in a relevant field or equivalent professional experience in information security, risk, audit, or compliance. - 5–8 years of experience in information security, GRC, or security assessment/audit roles. - Hands-on experience with RSA Archer, particularly Product Security Assessment or similar assessment modules. - Strong working knowledge of security frameworks and standards such as NIST, ISO 27001, CIS Controls, and COBIT. - Understanding of risk analysis, assessment, treatment, and management methodologies. - Demonstrated practical experience using Generative AI tools for data analysis, content review, or workflow automation in a professional security context. - Excellent analytical skills with the ability to parse complex assessment data and produce clear, prioritized recommendations. - Strong communication skills suitable for both technical and leadership audiences. - Ability to work independently and manage a workstream end-to-end with minimal oversight. Requirements - 8–10 years of relevant experience. Key Responsibilities - Perform governance, risk, and compliance assessments and security reviews. - Utilize RSA Archer for security assessment and risk management activities. - Conduct risk analysis, assessment, treatment, and mitigation planning. - Work with security frameworks and compliance standards including NIST, ISO 27001, CIS Controls, and COBIT. - Analyze assessment findings and provide prioritized recommendations to stakeholders. - Leverage Generative AI tools for data analysis, content review, and workflow automation where applicable. - Collaborate with technical and business teams to support information security and compliance initiatives. - Communicate findings, risks, and recommendations effectively to technical teams and leadership. Location Remote, USA Duration 6 Months Experience 8–10 Years

Role Description We are seeking a Service Delivery Manager to lead and oversee service delivery quality for an AI Operations engagement. This role will serve as the primary interface for the client’s service owner and will be responsible for SLA management, KPI tracking, operational governance, and conducting monthly service reviews. The ideal candidate will have strong experience in IT Service Management (ITSM), service delivery leadership, and AI-driven support operations. Experience with Serval or similar agentic ITSM platforms is highly preferred. Key Responsibilities - Own end-to-end service delivery quality for AI Operations engagements. - Act as the primary point of contact for client service owners. - Manage and monitor SLAs, KPIs, and operational governance processes. - Lead monthly service review meetings and performance discussions. - Oversee the implementation and adoption of Serval as the agentic ITSM platform. - Drive continuous service improvement initiatives and operational excellence. Qualifications - 6–8 years of experience in IT Service Delivery, Service Management, or Operations Management. - Strong understanding of ITSM frameworks and service management best practices. - Experience managing SLAs, KPIs, and client-facing service reviews. - Experience supporting AI-driven operations, including automated issue resolution and license management. - Familiarity with enterprise AI tools such as ChatGPT, Claude, and similar platforms. - Experience working in Slack-based support environments. - Excellent communication, stakeholder management, and leadership skills. Preferred Qualifications - Direct experience implementing or managing Serval or similar agentic ITSM solutions. - Background in AI Operations (AIOps). - Experience supporting enterprise-scale AI transformation initiatives. Location - Houston, TX or Remote (USA) Duration - 6-12 Months Benefits

Role Description We are seeking an experienced Project Manager to lead and coordinate AI-focused initiatives across multiple delivery teams. This individual will serve as the single point of accountability for project scope, schedule, risk management, reporting, and stakeholder communications. The ideal candidate will have a strong background in managing complex technical projects, Agile delivery methodologies, and executive-level stakeholder engagement, preferably within AI, IT Operations, or digital transformation environments. Key Responsibilities - Own end-to-end project delivery across multiple AI squads. - Manage project scope, schedule, risks, budget, and reporting activities. - Lead steering committee meetings and executive status reviews. - Coordinate cross-functional teams to ensure successful project execution. - Oversee capacity planning, resource allocation, and change management processes. - Drive Agile project delivery, sprint planning, backlog grooming, and progress tracking. - Ensure timely communication of project status, risks, dependencies, and mitigation plans. Qualifications - 8–10 years of Project Management experience leading complex technical initiatives. - Proven experience managing multi-team or multi-squad projects. - Strong understanding of Agile methodologies, sprint-based delivery, and backlog management. - Experience managing project scope, schedules, budgets, and risk mitigation. - Excellent communication, presentation, and stakeholder management skills. - Experience facilitating steering committees and executive-level meetings. - Familiarity with managed services or capacity-based delivery models. Preferred Qualifications - Experience delivering AI/ML projects or AI-driven business initiatives. - Familiarity with IT Service Management (ITSM) concepts and platforms. - Experience working in enterprise technology environments. Location Houston, TX or Remote (USA) Duration 6-12 Months

Role Description We are seeking a highly experienced OCI Support Architect with a strong Oracle DBA foundation (10 years) to support, administer, and automate Oracle Cloud Infrastructure (OCI) and Oracle PaaS services. - This role will act as the technical backbone for cloud operations, platform stability, security, automation, and controlled code migrations across environments. - The ideal candidate combines deep Oracle database expertise, hands-on OCI administration, and modern automation skills to reduce operational risk and improve delivery speed. Qualifications - 8-10 Years of experience Requirements - Oracle Cloud Infrastructure (OCI) - Oracle Fusion Cloud - Oracle PaaS - Oracle Integration Cloud (OIC) - Oracle DBA - Cloud Operations & Automation - Security & Code Migration Management Benefits - This is a remote position.

Role Description Data Analyst - Strong experience in data analysis, business intelligence, dashboarding, and executive reporting. - Advanced SQL skills for querying, joining, validating, and analyzing large datasets. - Experience with BI tools such as Power BI, Tableau, Looker, ThoughtSpot, Superset, or similar platforms. - Strong ability to define and visualize KPIs, trends, cohorts, funnels, leaderboards, and drill-down views. - Experience analyzing user behavior, adoption, product usage, SaaS usage, or platform consumption data. - Ability to interpret data and create clear business narratives for leadership and operational teams. - Strong Excel or Google Sheets skills for ad hoc analysis, validation, and stakeholder reporting. - Comfortable working with data engineers to validate datasets, metric logic, and dashboard performance. This is a remote position. Qualifications - 6-8 Years of experience required. - Skills in Data Analytics & Insights: ignio AIOps. Requirements - Location: Houston, TX or US Remote. - Duration: 6-12 months. Company Description NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency.

Role Description - Strong backend development experience in Python, TypeScript, Node.js, Java, Go, or similar backend technologies. - Experience building APIs, workflow services, integrations, automation scripts, and event-driven applications. - Strong API integration skills including REST, GraphQL, webhooks, authentication, authorization, and scheduled automation jobs. - Hands-on experience with Slack apps, Slack bots, Slack APIs, or enterprise collaboration platform integrations. - Experience integrating with ticketing and workflow tools such as Jira, Zendesk, ServiceNow, Confluence, or similar systems. - Experience with orchestration frameworks, workflow engines, agent runtimes, or stateful task execution. - Hands-on experience building GenAI applications, AI agents, RAG workflows, tool-calling systems, or chatbot platforms. - Experience with LLM APIs and GenAI platforms such as OpenAI, Claude, ChatGPT Enterprise, Azure OpenAI, Amazon Bedrock, Google Vertex AI, Databricks, or similar technologies. - Understanding of MCP concepts, tool registries, connector libraries, skill version management, and secure tool invocation. - Experience with prompt engineering, prompt versioning, structured outputs, function calling, JSON schemas, and agent guardrails. - Understanding of identity and access management concepts such as Okta, SCIM, SSO, RBAC, ABAC, service accounts, secrets management, and enterprise governance requirements. - Ability to build secure, auditable, and reliable operational tooling for enterprise users. - Familiarity with logging, monitoring, tracing, metrics, dashboards, retries, error handling, operational observability, and incident troubleshooting. - Good knowledge of automated testing, CI/CD pipelines, deployment practices, release management, rollback strategies, and operational support processes. - Strong understanding of secure coding practices, data privacy, access controls, and enterprise governance standards. Qualifications - 6-8 Years of experience in relevant fields. Requirements - Experience with Python, TypeScript, Node.js, Java, Go. - Experience with AI Agents & GenAI Applications. - Experience with RAG (Retrieval-Augmented Generation). - Experience with LLM APIs (OpenAI, Claude, Azure OpenAI, Bedrock, Vertex AI). - Experience with REST, GraphQL, Webhooks. - Experience with Workflow Orchestration & Agent Runtimes. - Experience with MCP (Model Context Protocol). - Experience with Function Calling & Structured Outputs. - Experience with Prompt Engineering. - Experience with Slack Apps/Bots Integration. - Experience with Jira, Zendesk, ServiceNow, Confluence. - Experience with IAM (Okta, SSO, RBAC, ABAC). - Experience with CI/CD, DevOps, Observability. Company Description NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency.

Role Description We are seeking an AI Business Analyst with Prompt Engineering experience to support AI-driven business initiatives and enterprise AI operations. Qualifications - Strong business analysis experience in AI, IT operations, automation, software delivery, digital transformation, enterprise support, platform enablement, or SaaS operations. - Good understanding of GenAI tools and platforms such as ChatGPT Enterprise, Claude Enterprise, OpenAI API, enterprise AI workspaces, and model orchestration concepts. - Experience with Slack-based support, Zendesk, Jira, Confluence, ServiceNow, or similar intake, workflow, and ticketing platforms. - Understanding of AI agents, tool calling, prompt behavior, human-in-the-loop workflows, agent lifecycle management, and runtime orchestration concepts. - Understanding of license management, user provisioning, Okta SCIM, access approvals, enterprise identity workflows, and access governance concepts. - Ability to convert ambiguous business and AI operations needs into structured requirements, workflows, user stories, acceptance criteria, test cases, and operating procedures. - Strong process mapping skills for workflows involving users, systems, approvals, exceptions, escalations, and operational support flows. - Ability to work with technical teams on APIs, integrations, MCP tools, data sources, runtime behavior, and model configuration requirements. - Experience working in Agile delivery teams with sprint planning, backlog grooming, demos, velocity tracking, and iterative delivery methodologies. - Ability to write clear process documents, SOPs, runbooks, user guides, support playbooks, and structured operational documentation. - Strong stakeholder management and communication skills across business users, product owners, engineering, security, governance, platform, and support teams. - Working knowledge of AI governance concepts including data privacy, access control, retention, redaction, model usage policies, responsible AI, and enterprise governance requirements. - Comfortable creating structured documentation for agent builds, testing, deployment, operational support, lifecycle management, and release processes. Requirements - Gather, analyze, and document business requirements for AI and enterprise operations initiatives. - Support AI platform operations, automation workflows, and digital transformation programs. - Collaborate with cross-functional teams including business users, product owners, engineering, security, governance, and support teams. - Define and document workflows, user stories, acceptance criteria, test cases, SOPs, runbooks, and operational procedures. - Assist in AI agent lifecycle management, prompt engineering activities, workflow orchestration, testing, deployment, and operational support. - Support integrations involving APIs, MCP tools, enterprise systems, and AI platforms. - Ensure adherence to AI governance, data privacy, access control, and enterprise compliance requirements. - Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and delivery tracking. Company Description NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency.