Production Engineer Remote Jobs in New Mexico (US)
This page tracks remote production engineer openings that are location-eligible for New Mexico.
This page tracks remote production engineer openings that are location-eligible for New Mexico.
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165 Jobs
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Title: Media Production / Services Specialist 2 Location: Los Alamos, New Mexico Hybrid Job Description: COMPA Industries is searching for qualified candidates for a Media Production / Services Specialist 2 position supporting Los Alamos National Laboratory (LANL) in Los Alamos, NM. Salary: $38/hr – $45/hr, depending on experience Location: Hybrid/as needed – Los Alamos, NM Primary Base: TA-3, with support across the entire Lab Citizenship: U.S. Citizenship Required Clearance: Ability to obtain and maintain a DOE Q Clearance Work Schedule: Part-time/as-needed; 5/8s structure when scheduled Assignment Duration: 1 year to start; long-term/indefinite project need Extension/Conversion: Yes, both extension and conversion are possible Positions Available: 1 Start Date: ASAP, realistically August Travel: No offsite travel expected; travel support may be provided when reporting onsite Per Diem/Relocation: Per diem available; no relocation Remote/Hybrid: Hybrid/as needed – onsite when media work is required; editing may be completed remotely when appropriate Overtime/On-Call: No OT expected; on-call support possible as needed Applicants must have hands-on professional experience in photography, videography, and video editing. This role is intended for a versatile media production professional who can support onsite shoots, capture high-quality visual content, edit polished deliverables, and work directly with Laboratory customers. Candidates without the following experience will not be considered: - Professional photography experience - Strong video editing experience - Videography / video shooting experience - Ability to work onsite in Los Alamos when media jobs are required - Ability to obtain and maintain a DOE Q Clearance - Ability to carry media equipment up to 50 lbs. - Ability to stand and walk for extended periods during onsite shoots - General computer savvy and ability to manage digital media files/workflows Impact The Media Production / Services Specialist 2 supports official LANL communications, training, documentation, promotional content, and customer-driven media needs. This role helps Laboratory organizations communicate technical, operational, training, and mission-related information through high-quality photo and video content. The selected specialist will serve as a customer-facing media resource and support projects across the Laboratory by capturing, editing, and producing visual media for internal and external audiences. This role is important because LANL customers rely on accurate, professional, and polished visual content to support official Laboratory messaging, training, documentation, and outreach. Responsibilities - Capture professional still photography and video for official LANL purposes. - Edit video content for training, promotional, documentation, presentation, and communications needs. - Support digital imagery requests for internal and external Laboratory audiences. - Serve as a primary customer-facing contact for photographic and videographic service requests. - Conduct needs assessments with Laboratory customers to understand scope, audience, purpose, and deliverables. - Develop visual media content and presentation materials based on customer requirements. - Advise customers on Laboratory media policies, procedures, standards, and production expectations. - Support onsite media shoots at TA-3 and across the Laboratory as needed. - Complete post-production work, including editing, file organization, media formatting, and final delivery. - Use Adobe Creative Suite and related media production tools to produce polished deliverables. - Coordinate schedules, plan shoots, manage equipment needs, and arrange activities to meet objectives. - Resolve creative and technical production issues in a professional and customer-focused manner. - Work under limited direction while independently managing assigned tasks and deliverables. - Support secure or controlled Laboratory environments while maintaining professionalism and compliance. Minimum Qualifications - Professional experience in photography, videography, video editing, media production, communications, or a related field. - Strong video editing experience. - Experience shooting video and capturing professional-quality photography. - Experience using Adobe Creative Suite or similar media production/editing tools. - Strong general computer skills and ability to manage digital media files, storage, formats, and production workflows. - Ability to conduct customer needs assessments and translate requirements into effective visual media products. - Ability to work independently under limited direction. - Strong communication skills and ability to interface directly with customers, stakeholders, and technical teams. - Ability to support hybrid/as-needed work, including onsite reporting whenever a media job requires it. - Ability to obtain and maintain a DOE Q Clearance. - Ability to obtain required LANL access, including unescorted access and A-Level access. - Ability to carry up to 50 lbs. of equipment and stand/walk for extended periods during onsite shoots. - U.S. Citizenship required. Preferred Qualifications - Bachelor’s degree in media production, photography, videography, communications, digital media, film, or a related field preferred, but not required. - Experience supporting government, laboratory, scientific, technical, engineering, or highly regulated environments. - Experience producing training videos, promotional media, event coverage, executive communications, technical documentation imagery, or internal communications content. - Experience creating content for both internal and external audiences. - Experience with animation, motion graphics, graphic design, visual effects, or other digital media production capabilities. - Experience managing end-to-end media production from planning through final delivery. - Experience working with subject matter experts, communications teams, technical teams, leadership stakeholders, or customer organizations. - Experience supporting on-location shoots in large campuses, secure facilities, industrial settings, or technical environments. - Strong portfolio demonstrating video editing, videography, photography, and visual storytelling. Core Skills - Video editing - Videography / video shooting - Professional photography - Adobe Creative Suite - Digital media production - Post-production workflows - Photo editing - Media file management - Visual storytelling - Training and promotional content - Documentation photography/video - Customer needs assessment - Internal and external communications support - Shoot planning and coordination - Onsite media production - Equipment handling - Motion graphics or animation, preferred - Strong communication - Independent work execution - Creative problem-solving - Customer-facing professionalism Work Schedule This is an as-needed, part-time role and is not a full-time position. The position may follow a 5/8s structure when scheduled, but actual hours will depend on Laboratory customer needs. Some weeks may have regular billable work, some weeks may be heavier, and some weeks may have little or no work. Candidates must be flexible and available to report onsite when media assignments are needed. Post-production and editing work may be completed remotely when appropriate. Work Environment This position is hybrid/as-needed in Los Alamos, NM. The primary base is TA-3, but work may support the entire Laboratory. The selected candidate must be comfortable reporting onsite for photography, video shoots, customer meetings, event coverage, technical documentation, and other media production needs. Work may involve walking across Laboratory sites, standing for extended periods, carrying production equipment up to 50 lbs., and supporting media assignments in secure or controlled environments. Candidates must be able to obtain and maintain a DOE Q Clearance, unescorted access, and A-Level access.
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies and Newsweek’s list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Role Description Check Point is seeking a promising and talented Production AI Engineer to join our Production and DevOps group. If you thrive in a fast-paced, dynamic environment, can handle multiple requests simultaneously, and enjoy working independently as part of a cutting-edge DevOps group, this is your opportunity to help make the world a safer place! - Act as a Production Engineer within a highly skilled team, responsible for large-scale operations from development to production. - Design, develop, and maintain the production platform, including operating systems, containers, cloud orchestration, and full end-to-end automation. - Implement tools and procedures for monitoring, deployment, and alerting across our SaaS multi-tenant product family. - Participate in the large-scale migration of a highly complex system into a secured, regulation-compliant environment. - Continuously improve our cloud infrastructure to ensure fault tolerance, scalability, and security. - Plan capacity, stabilize, and enhance the performance of application infrastructure with cost efficiency and scaling in mind. - Design and shape our monitoring and logging solutions. - Execute all tasks with top-notch cloud infrastructure security as a guiding principle. Qualifications - Hands-on mindset – we all write code daily! We all handle production issues. - 3+ years of relevant DevOps/Production experience building CI/CD pipelines for both development and production – must. - 2+ years of AWS Cloud experience working with distributed systems and microservices services – must. - Strong scripting skills, with fluency in Python – must. - Experience with AI tools and Agent development – must. - Experience with containers and orchestration tools (Docker, Kubernetes, or ECS) – must. - Experience with CI integration tools such as Jenkins. - Familiarity with AWS CloudFormation – an advantage. - Exposure to a wide range of open-source technologies (Open Telemetry, Nagios, Grafana, Prometheus, etc.). - Knowledge of best practices in security, performance, and monitoring. - Proven ability to research, evaluate, and implement new technologies, including running proof of concepts and cost analysis. - Must be eligible to work in the US without sponsorship from an employer now or in the future. Requirements - EOE M/F/Veterans/Disabled Benefits - The wage range for this position is $145,000 - $165,000. - In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization. - US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards, and an employee stock purchasing plan.
Role Description The Amazon Connect Support Engineer is responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. The ideal candidate brings strong experience in contact center operations along with hands-on expertise in AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch. Proficiency in scripting languages such as Python, Perl, or PowerShell is required to support automation and operational efficiency. Strong analytical and problem-solving skills are essential for success in this role. The role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities - Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence. - Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability. - Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities. - Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions. - Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. - Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. Qualifications - 4+ years of overall IT experience with strong exposure to CCaaS environments. - Solid experience in contact center observability, monitoring, and troubleshooting of production systems. - 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch. - Practical AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect. - Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency. - Excellent communication and teamwork skills with the ability to collaborate across technical teams. Requirements - Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms (Nice to Have). - Experience with monitoring and observability tools such as Zabbix (Nice to Have). Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Role Description We're looking for a Production Lead to join the team. In this role, you'll drive the planning, execution, and delivery of game development initiatives across multidisciplinary teams. You will partner closely with creative, design, engineering, art, QA, and leadership stakeholders to ensure projects remain aligned on scope, schedule, quality, and business objectives. The ideal candidate is a proactive leader who can balance strategic planning with hands-on execution, remove obstacles before they become roadblocks, and foster a culture of accountability, transparency, and collaboration. Responsibilities - Lead production efforts across one or more game teams, ensuring milestones are delivered on time and at quality expectations - Develop and maintain production roadmaps, sprint plans, schedules, and project tracking systems - Partner with department leads to establish priorities, allocate resources, and manage development risks - Facilitate Agile development processes, including sprint planning, standups, retrospectives, and milestone reviews - Monitor project health through reporting, metrics, and team feedback, proactively identifying and resolving risks and dependencies - Drive cross-functional communication between design, engineering, art, narrative, audio, QA, marketing, and leadership teams - Create clear visibility into project status, timelines, scope changes, and resource needs for stakeholders - Help define and improve production processes, workflows, and best practices across the organization - Mentor and support producers, associate producers, and coordinators, helping elevate production excellence across the studio - Collaborate with leadership to balance creative ambition with practical execution and delivery goals - Champion a positive team culture that emphasizes ownership, accountability, transparency, and continuous improvement Qualifications - 10+ years of game production experience, including experience leading multidisciplinary development teams - Experience managing teams through major milestones such as vertical slices, alpha, beta, certification, and launch - At least one shipped PC AND console title in a production leadership capacity - Experience supporting external development partners, vendors, or co-development teams - Strong understanding of game development pipelines across design, engineering, art, animation, audio, and QA - Demonstrated experience managing Pre-Production milestones schedules, dependencies, resource planning, and risk mitigation - Experience working within Agile development methodologies - Exceptional organizational, communication, and stakeholder management skills - Proven ability to influence outcomes and drive alignment across multiple teams and departments - Experience with project management tools such as Jira, Confluence, or similar platforms - Ability to thrive in a remote-first environment and manage competing priorities in a fast-paced studio Nice to Have - Experience leading production on horror, action-adventure, or narrative-driven games - Familiarity with Unreal Engine development pipelines - Background scaling production processes for growing teams and multiple concurrent projects - Familiarity with the Poppy Playtime universe and audience - Passion for creating memorable player experiences and fostering high-performing teams Salary - San Francisco, CA; New York City, NY; Los Angeles, CA; Seattle, WA; Boston, MA; & DC Metropolitan Areas: $162,000 - $208,000 USD annually - Austin, TX; Denver, CO; Nashville, TN; Atlanta, GA; Chicago, IL; Dallas, TX; & Miami, FL Metropolitan Areas: $141,000 - $181,000 USD annually - All Other U.S. Locations: $120,000 - $154,000 USD annually Benefits - Profit sharing - Medical, dental, and vision insurance - 401(k) matching - FSA/HSA - Paid time off - Sick time - Holidays - Parental leave
KH + Madden is an independent marketing agency formed through the strategic partnership of Karsh Hagan and Madden Media. By blending bold creative storytelling with high-performing media, PR, GEO, and data-driven strategy, the agency helps ambitious brands close the gap between how they are seen and how they are felt-building genuine connections through moments that move people, brands, and places forward.
Role Description As our Print Production Coordinator, you'll serve as the strategic hub for our magazine production process—managing every stage from creative files to final delivery. This role blends technical expertise with operational excellence. You'll oversee vendor relationships, advertising assets, press specifications, production schedules, mailing compliance, and distribution logistics while protecting client budgets and ensuring exceptional quality every step of the way. Success in this role requires someone who enjoys solving complex production challenges, thrives in a deadline-driven environment, and takes pride in delivering polished, high-quality print products. What you'll do - Manage Print Production - Oversee the complete print production lifecycle from creative files through press and delivery. - Keep production schedules on track by coordinating with internal teams and external vendors. - Ensure projects meet deadlines while maintaining quality standards and budget expectations. - Lead Vendor & Print Partner Relationships - Source and evaluate printers based on quality, capabilities, timelines, and cost. - Solicit, compare, and negotiate vendor bids while identifying potential cost savings and minimizing risk. - Manage vendor agreements, production schedules, delivery timelines, and quality expectations. - Understand how paper stock, binding methods, coatings, trim sizes, and other production specifications affect both quality and cost. - Coordinate Advertising Assets - Manage advertiser communications and creative submission deadlines. - Review incoming advertising materials for production readiness, including: - Bleed, trim, and safe zones - Resolution requirements - CMYK color mode - PDF/X compliance - Partner with designers to ensure proper ad placement and accurate color reproduction, including Pantone matching when required. - Ensure Production Quality - Perform technical quality control throughout the production process. - Manage preflight reviews and resolve file issues before they reach press. - Verify proper CMYK workflows, ICC profile usage, and PDF/X standards. - Coordinate digital and physical proof reviews before final press approval. - Maintain consistent quality from proof through finished product. - Oversee Distribution & Mailing - Develop cost-effective shipping and packaging strategies. - Apply USPS Periodical and Marketing Mail regulations to optimize mailing costs. - Understand how production specifications—including page count, paper stock, coatings, and trim size—impact postage rates. - Coordinate fulfillment vendors, mailing houses, co-mailing programs, and distribution logistics. - Continuously Improve the Process - Identify opportunities to improve production workflows, vendor relationships, and operational efficiencies. - Analyze previous production cycles to reduce cost, risk, and complexity over time. - Help build repeatable processes that support consistent quality across every issue. Qualifications - 2+ years of experience in print production, magazine publishing, direct mail, or a related production environment. - Strong understanding of print production workflows, including CMYK color management, PDF/X standards, preflight procedures, and press-ready file preparation. - Working knowledge of USPS mailing regulations and postage optimization strategies. - Experience managing print vendors, negotiating estimates, and coordinating production schedules. - Exceptional organizational and project management skills with the ability to balance multiple deadlines. - Excellent communication skills and the confidence to work with clients, vendors, and internal teams. - Strong analytical and problem-solving abilities with a proactive approach to identifying and resolving issues before they become production delays. - High attention to detail and commitment to delivering accurate, high-quality work. - A process-oriented mindset focused on continuous improvement and operational efficiency. Benefits - Opportunities to grow your skillset through training, new challenges, and learning experiences. - A team that's got your back and is ready to help you thrive. - A workplace culture that values intelligence, ambition, authenticity, and a willingness to learn. - No hoops to jump through about degrees or specific experience—we care about what you can do and what you bring to the table. About the Interview Process We like to keep it simple and transparent. Here's what the process may look like: - Round 1: A friendly chat with our Recruiter to get to know you and share more about the role. - Round 2: An interview with some of the awesome teammates you'll collaborate with. - Round 3: A conversation with the Team Lead(s) to dive deeper into the role and team fit. Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry—we'll let you know in advance! Heads up: At this time, we do not offer Visa sponsorship or relocation services. KHM is an Equal Opportunity Employer.
Proficiency with creating CI/CD pipelines and stages with Harness using YAML templates. Kong plugin development using Lua or Go. Experience with Package Managers like LuaRocks. Experience with containerization (Docker), and orchestration tools (Kubernetes). Experience with cloud platforms such as AWS, Google Cloud, or Azure. Familiarity with monitoring and logging tools like Datadog and OpenTelemetry.
Role Description - Experience as a L2 support engineer - ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt - Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting are mandatory - Hands-on Read and Debug Code (Java or any OOP Language) / Optional - Skilled in Debugging and Troubleshooting. Ability to perform RCA - Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders - No CoderPad Things to Cover for Code Navigation: - Code Navigation and Code Validation - Strings, Collections, Exceptions - See where the error code is, why the code is having an issue - First 5 candidates to be Strong Enough Company Description
We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay
• Responsible for end-to-end development (front-end and back-end)/unit testing and integration of applications. • Develop scalable, flexible, and high-quality code that meets both functional and non-functional requirements. • Develop, test, and maintain technical solutions within a highly secure and integrated enterprise environment. • Address and resolve production support issues on a day-to-day basis, ensuring timely closure and minimal business impact. • Collaborate effectively with cross-functional teams to ensure on-time delivery of features and enhancements. • Analyze and translate business requirements to technical design with security and data protection settings. • Collaborate/communicate with business users • Contribute to solution design and provide recommendations to build scalable and efficient features and functionality. • Share / spread knowledge with team members. • Communicating with managers on product development status frequently
Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. WFG enjoys a Financial Stability Rating of A’ (A prime) as assigned by Demotech, Inc. Built around the directive to “communicate, collaborate, coexist,” WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries. For more information, please visit www.WFGNationalTitle.com .
Role Description The Supervisor works under the direction of a manager and is responsible for providing title or escrow services. This role oversees the responsibilities of an assigned team. The Supervisor is responsible for attaining all service level agreements and quality standards and productivity metrics established for the assigned team. - Implements ongoing processes for title and/or escrow under the direction of the management. - Periodically audits files to verify transactions are being processed in accordance with company guidelines. - Answers very complex questions regarding title search and/or escrow and closings. - Meets with other Division Supervisors and Managers as necessary to evaluate and establish uniform procedures. - Keeps management informed of potential claims, unusual risk, workflow or loss situations. - Assists team with sensitive customer relation problems and resolving customer complaints. - Provides training and coaching to the assigned team and clients as needed. - Acts as site sponsor to implement, communicate and direct all corporate initiatives and communications as requested. - Development of WFG company culture that emphasizes employee engagement, our 4 C’s, quality of work, key employee retention and high performance. - Performs and understands all team functions and responsibilities of the team. Qualifications - Proficiency with MS Office Suite, especially Excel. - Strong analytical and time management skills. - Strong interpersonal and communication skills to interact with employees, partners and customers both verbally and in writing. - Self-organizing and ability to remain motivated. - Adaptability to learn quickly, multi-task, and retain information specific to the business domain. Requirements - At least five years (5) experience examining or closing and writing title reports and/or policies and/or disbursement or demonstrate a proficiency equivalent to the experience level in multi-state Resale and Commercial transactions. - Demonstrated experience in a leadership role. - Strong knowledge of Microsoft Office Applications. - Fast typing skills including 10-key. - Strong interpersonal and communication skills to interact with employees, partners and customers both verbally and in writing. - Keen sense of urgency. - Ability to work in a paperless environment. - Adaptability to learn quickly, multi-task, and retain information specific to the business domain. - Self-organizing and ability to remain motivated. Preferred Qualifications - Previous Title and/or Escrow experience. - Resware, Title Point and Data Trace experience. - Basic knowledge of property related documents such as deeds, mortgages, judgments, etc. Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Requirements/ADA - No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility. - Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor. - Job frequently requires sitting, handling objects with hands. - Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs. Vision requirements: Ability to see information electronically. Position Type/Expected Hours of Work Days and hours of full-time position are flexible and candidate may be asked to be available for assigned shifts Monday through Saturday, 6:00 a.m. to 9 p.m. Travel No travel is expected for this position.
Role Description The Mainframe Production Control DBA at Gainwell leads production control and database administration operations supporting the New Jersey Medicaid Management Information System (NJMMIS) environment. Responsible for ensuring the stability, reliability, and performance of batch processing, job scheduling, and database platforms while managing teams that support mission-critical Medicaid systems. Drives operational excellence, compliance, and continuous improvement across production and database functions. - Lead service delivery across multiple clients, overseeing claims configuration, provider setup, and adjudication logic to ensure accurate and efficient execution of business solutions. - Drive standardization and process improvements across the configuration lifecycle (design, build, test, deploy), improving quality, scalability, and operational efficiency. - Partner with account and product teams to forecast demand and align delivery capacity, identifying risks in workload, timelines, and performance and driving mitigation strategies. - Translate regulatory, benefit, and pricing requirements into configuration solutions, advising on impacts to adjudication and downstream processing. - Oversee financial and operational performance, including budgeting, forecasting, and cost optimization while maintaining SLA adherence and delivery quality. - Lead cross-functional collaboration and client relationships, resolving escalations, supporting releases, and driving continuous improvement in configuration accuracy and turnaround times. Qualifications - 8+ years of experience in mainframe operations, production control, database administration, or related areas. - 3+ years of leadership or management experience overseeing technical or operational teams. - Strong knowledge of mainframe environments (z/OS), batch processing, and job scheduling tools (e.g., Control-M). - Experience supporting enterprise database platforms, including performance tuning, backup/recovery, and security management. - Proven ability to manage operational processes and incidents in regulated, high-availability environments (Medicaid or government systems preferred). Requirements - Leadership of mission-critical NJMMIS production and database operations. - Fully remote (U.S.) work environment, with expectations aligned to program and operational needs. - Video cameras must be used during all interviews, as well as during the initial week of orientation. - The deadline to submit applications for this posting is July 16, 2026. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.
Role Description The Production Support Engineering team plays a key role at FIS® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You’ll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms. Each day, you’ll interact with every aspect of our organization to find the best solution for our partner. Management of ticket queues, monitoring for issues, and post-release validation are also a large part of this role, all while meeting our partners’ SLA requirements. This role interacts with nearly every group within the organization, including engineering, product, QA, customer success, and others. This role supports our 24/7 staffing model. We have positions open with working hours of 4:00 PM–11:00 PM CST or 11:00 PM–7:00 AM CST. Salary: $80,000-$90,000 base salary Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer Qualifications - Technical and/or engineering background with advanced DB SQL skills, including table joins and advanced queries - Experience with Postman, AI, and agents - Experience working with development teams in a fast-paced environment - Basic knowledge or interest of any programming language such as Java, Python, or Ruby - 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure - Experience managing a wide spectrum of internal and external stakeholders, collaborating with cross-functional teams like QA, Customer Success, Developers, DevOps, and SRE - Worked in an organization with a complex business environment - Leadership skills with the ability to make quick decisions - Familiar with ITSM/ITIL concepts - You thrive being a self-starter, who can lead others during stressful situations - Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana) - Bonus: Experience with Jenkins, Argo, Vault, and Coralogix Requirements - Technical ability to deep dive into issues by querying tables, analyzing data, and problem-solving - Prioritization and triage of incoming requests/issues - Drive incident resolution and lead conversations with cross-functional groups - Oversee a technical bridge, if required - Emphasize performing root cause analysis (RCA), documentation, and runbook development - Management of all incidents through the incident management lifecycle - Documentation of all relevant events, getting status reports while driving decision-making and resolution - Ensure stakeholders are updated according to predefined service level agreements - Completion and ownership of the postmortem with appropriate root cause analysis performed - Improvement suggestions to capture preventative measures that will avoid recurrences of incidents - Investigate patterns that indicate larger overall issues, even if we don’t have the solution - Compilation of metrics on a weekly and monthly basis - Maintain dashboards for service incidents and ad hoc reporting as requested - Management of ticket queues, client interaction, and maintenance of batch jobs - Play an active role during critical incidents which may occur outside of normal business hours - Creation of runbooks or standard operating procedures (SOP) Benefits - Remote role; candidate must be located in the U.S. - Current and future sponsorship not available for this position
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