Role Description
As a Presales Engineer, you will play a pivotal role in driving the adoption of our solutions and services. You will work closely with customers as their trusted advisor, helping to build long-term valuable business relationships. Working with the sales team you will provide technical expertise and support throughout the sales process. Your deep understanding of our products, services, and the Customer Communications Management landscape will enable you to effectively address customer needs and demonstrate the value of our solutions. You will also participate and speak at trade shows, seminars, in webinars and other marketing events where Cincom is actively participating.
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Serve as the primary technical point of contact throughout the sales cycle.
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Advise prospect on usage of Cincom’s products during evaluations.
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Assist in the creation of proposals, RFP responses and associated technical documentation.
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Design, deploy, and manage evaluations and Proof-of-Concepts (POCs), demonstrating the effectiveness of the Cincom solutions.
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Illustrate the economic value of using Cincom’s products and services.
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Support sales in sales negotiations; understanding accounts, their technical requirements, and existing infrastructure to propose tailored solutions.
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Where necessary assist in compliance investigations.
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Build and maintain strong technical relationships with key customer stakeholders and be the customer’s trusted advisor.
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Act as the commercial point of contact on critical support cases.
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Answer inquiries received by phone, email or web form, qualifying underlying interest.
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Document results in Cincom’s CRM system and assignment of qualified leads to the responsible sales person.
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Collaborate with the sales team to develop and execute successful sales strategies.
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Provide technical training and support to sales team members.
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Collaborate with marketing, product management, professional services, development, and support to ensure consistent customer engagement and successful opportunity development.
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Conduct in-depth technical presentations and product demonstrations, effectively communicating the technical capabilities and business value of Cincom solutions.
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Give presentations via video conference or in person on site, with or without the sales person.
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Participate in industry events, trade shows, and conferences to promote our solutions and generate leads.
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Support marketing in developing technical and functional content that effectively communicates the value of the products.
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Support marketing initiatives through webinars, seminars, customer events, and industry conferences.
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Help create and maintain product-oriented video content and associated marketing materials supporting webinars, digital campaigns, customer education, and marketing initiatives.
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Develop and maintain a thorough understanding of our products, competitive landscape, and industry trends.
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Stay up to date on the latest software development practices and trends.
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Understand usage of Cincom’s products at the customer and collect needs for new product features, additional products and services.
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Work closely with the product management and engineering teams to relay customer feedback, market trends, and contribute to product development.
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Identify opportunities to strengthen the company’s positioning with target industries and market segments.
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Operate in close alignment with the Sales Director and Cincom leadership to ensure consistency with commercial priorities, strategic objectives, and market positioning.
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Participate actively in sales reviews, opportunity discussions, forecasting activities, pipeline reviews, and strategic planning sessions.
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Ensure all customer engagements are conducted in accordance with company policies, commercial governance, and strategic direction.
Qualifications
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2+ years of implementation experience with any product in the CCM space in a range of the following market segments: financial services, banking, insurance, healthcare and public sector.
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2+ years of experience in a sales engineering, technical pre-sales, product management or similar role in the software industry.
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Excellent communication and presentation skills, with the ability to adapt and convey complex technical concepts to both technical and non-technical audiences.
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Ability to listen, ask and then listen.
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Ability to explain things clearly, even when complex.
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Strong knowledge of document management practices, associated software products and software implementation practices.
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This should include some level of experience with modern software architectures such as SaaS, micro-services etc. and associated technologies.
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Proven ability to conduct effective product demonstrations and POCs.
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Proven track record of supporting successful sales cycles and achieving sales targets.
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Willingness to travel as needed to meet with customers and attend industry events.
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Team player, with a genuine collaborative attitude and willingness to share with and inspire others.
Benefits
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Base Compensation Range: $100,000 – $140,000 USD annually
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Commission: Additional commission structure available
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Actual compensation will be based on local market benchmarks, and relevant experience.
