Role Description
The Infrastructure Engineer III is responsible for the strategy, design, development, implementation, and management of secure digital fax services across the enterprise. This senior-level engineering role applies advanced technical expertise to architect, support, and optimize fax and telephony infrastructure while ensuring reliability, security, scalability, and compliance. The position serves as a key technical leader for enterprise fax platforms, telephony integrations, and supporting infrastructure.
Responsibilities
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Infrastructure Management
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Manage and support core infrastructure components, including: Windows Server, Internet Information Services (IIS), Active Directory, Microsoft Azure, VMware virtualization.
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Partner with cross-functional teams to support new system deployments, upgrades, migrations, and troubleshooting activities.
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Ensure system availability, performance, and operational resilience.
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Active Directory & Azure Security
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Administer and maintain Active Directory and Microsoft Entra ID (Azure AD) environments.
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Manage: User and group administration, Group Policy Objects (GPOs), Delegated access controls, Role-Based Access Control (RBAC), Authentication and identity services, Conditional Access policies.
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Support security and compliance initiatives through: Account lifecycle management, Privileged access administration, Security auditing and reporting, Compliance adherence, Identity and directory vulnerability remediation.
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Hardware & Connectivity
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Administer and support Session Border Controllers (SBCs) and related telecommunications infrastructure.
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Maintain secure and reliable connectivity between enterprise fax platforms and telephony services.
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Project & Task Management
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Prioritize and manage task-based assignments according to business impact and criticality.
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Participate in Agile activities including: Daily stand-ups, Sprint planning, Backlog grooming, Retrospectives.
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Deliver projects and operational initiatives within established timelines.
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Consultation & Mentorship
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Serve as a senior technical resource and subject matter expert for fax, telephony, and supporting infrastructure technologies.
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Provide technical guidance and mentorship to peers and less-experienced team members.
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Communicate complex technical concepts effectively to technical and non-technical stakeholders.
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Build consensus and influence technical direction across teams.
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Operational Excellence
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Maintain comprehensive technical documentation, procedures, and operational standards.
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Provide onsite and remote technical support as required.
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Identify opportunities to improve service quality, operational efficiency, security, and system reliability.
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Telephony Integration
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Design, implement, and maintain enterprise fax solutions integrated with SIP Trunking services.
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Configure, optimize, and troubleshoot voice media protocols including G.711 and T.38 to support reliable, high-availability fax communications.
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Ensure adherence to North American telephony standards and best practices.
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Engineering & Strategy
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Lead the architecture, deployment, administration, and ongoing operation of RightFax and XM Fax platforms.
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Evaluate and execute complex engineering initiatives while recommending technical solutions that align with business objectives.
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Conduct technical research and provide strategic guidance to support secure digital communication and innovation efforts.
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Expertise
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Demonstrates deep conceptual and practical expertise in enterprise fax systems and telephony infrastructure.
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Possesses broad knowledge of related IT disciplines and their integration with communication services.
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Problem Solving
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Solve complex technical challenges by applying innovative thinking and advanced troubleshooting methodologies.
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Works independently with minimal supervision while exercising sound technical judgment.
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Impact
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Influences customer-facing and operational outcomes within the team and across related departments.
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Drives improvements that enhance service performance, security, and reliability.
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Communication
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Effectively collaborates with business partners, vendors, and technical teams.
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Builds strong stakeholder relationships and leverages influence to achieve organizational objectives.
Qualifications
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Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
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Relevant professional experience supporting enterprise infrastructure, telephony, fax platforms, and identity management solutions.
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Demonstrated expertise in complex infrastructure engineering and enterprise-scale systems administration.
Requirements
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Systems & Infrastructure: Windows Server, IIS, Active Directory, Microsoft Azure, VMware.
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Identity & Security: Experience administering and securing Active Directory, Microsoft Entra ID (Azure AD).
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Expertise in: Group Policy management, Role-Based Access Control (RBAC), Privileged account management, User provisioning and deprovisioning, Conditional Access policies, Security auditing and compliance, Identity security best practices.
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Fax Platforms: RightFax, XM Fax.
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Voice & Telecommunications: Expert knowledge of SIP Trunking, G.711, T.38, Session Border Controllers (SBCs).
Benefits
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Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
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Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
