United Airlines

Role Description Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly. We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. The Principal Architect – Digital Risk and Resilience is part of a Cybersecurity team that shapes how the enterprise makes risk-informed decisions across technology, operations, and the business. This role drives high-visibility, cross-functional work to integrate Digital Risk Management with partners in Cybersecurity and Digital Risk, Digital Technology, and business owners of risk, helping the enterprise identify, assess, and govern systemic digital risk across critical operational capabilities. - Lead enterprise-level integration of Digital Risk Management with partners across Cybersecurity and Digital Risk, Digital Technology, and the business. - Design, implement, and mature monitoring, visibility, and response-readiness capabilities. - Establish and evolve the enterprise resilience program by defining key resilience indicators. - Develop practical models, methods, and frameworks for evaluating systemic digital risk. - Improve risk prioritization and decision support at scale by partnering with technical and business stakeholders. - Assess and integrate emerging systemic risk drivers into enterprise governance and resilience planning. - Conduct structured failure simulation and systemic stress testing to assess resilience across critical capabilities. Qualifications - Bachelor's degree in Cybersecurity, Information Technology, Engineering, Risk Management, or a related field. - 5+ years of experience in cybersecurity, digital risk, operational resilience, business continuity, technology risk, or related disciplines. - Experience applying governance, risk, and compliance concepts and enterprise risk management practices. - Knowledge of digital resilience, operational resilience, and business continuity concepts. - Working knowledge of relevant technology domains such as cloud, software development, data platforms, identity, infrastructure, integrations, and security architecture concepts. - Skill in building practical risk and resiliency models. - Experience designing or operationalizing monitoring, metrics, or governance mechanisms. - Ability to lead change through influence and communicate complex concepts clearly. - Strong problem solving, critical thinking, interpersonal, collaboration, written, and verbal communication skills. - Must be legally authorized to work in the United States for any employer without sponsorship. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - Master's degree in Cybersecurity, Information Technology, Engineering, Risk Management, or a related field (Preferred). - Certification such as CISA, CRISC, CISSP, or CISM (Preferred). - Experience with operational resilience, dependency mapping, enterprise risk governance, or critical service resiliency (Preferred). - Expert knowledge of governance, risk, and compliance concepts and enterprise risk management practices (Preferred). - Knowledge of emerging risk drivers, including AI risk management and AI governance practices (Preferred). - Knowledge of recognized resilience risk management frameworks (Preferred). Benefits - Medical, dental, vision, life, accident & disability insurance. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays and paid time off. - 401(k) plan. - Flight privileges.

Role Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. The Senior Manager– Enterprise Identity and Access Management Operations is a technical leader responsible for implementing transformative capabilities for our workforce and enterprise Identity and Access Management (IAM). Engages with many teams across the airline to implement a best-in-class identity solutions that secure, improve and enrich our employee experience and digital assets. The Sr. Manager of Identity and Access Management has primary responsibility for the management and operation of United’s IAM processes and tools. Qualifications - Bachelor's degree in Cybersecurity, Risk Management, or Computer Science - 5 years in Identity and Access Management technologies, processes, and capabilities, including at least 3 years of leadership experience - Developed/executed roadmaps for Identity and Access Management (IAM) capabilities - Deep understanding of IAM technologies, controls, and best practices (LDAP, directories, certificates, SAML/OAUTH, MFA, Entra, Adaptive Authentication, PKI, IGA, and MDM) - Working knowledge of IAM principles in a cloud-first environment - Understanding of PCI, SOX, HIPAA, EU-GDPR regulations for IAM - Ability to influence technology teams to deliver a frictionless employee identity experience - Experience influencing teams and stakeholders without direct authority - Coached individuals & leaders at multiple levels with tangible results - Built relationships with stakeholders across all levels and departments - Excellent communication skills at all levels of the organization - Must be legally authorized to work in the United States for any employer without sponsorship - Successful completion of interview required to meet job qualification - Reliable, punctual attendance is an essential function of the position Requirements - Operational Excellence & Service Ownership - Strong Identity Domain Expertise - Metrics-Driven Leadership - Vendor & Managed Service Governance - Incident, Problem & Risk Management - Governance & Compliance Orientation - Cross-Functional Leadership - Continuous Improvement Mindset Benefits - Medical, dental, vision, life, accident & disability insurance - Parental leave - Employee assistance program - Commuter benefits - Paid holidays - Paid time off - 401(k) plan - Flight privileges

Role Description The Senior Analyst - Digital Governance supports United’s strategy to build a sustainable, automated compliance capability that strengthens cybersecurity, data integrity, fraud prevention, and financial control assurance across the enterprise. This role helps modernize how compliance is tracked, measured, and reported so regulatory obligations are embedded into daily operations rather than managed reactively. The Senior Analyst partners across Cybersecurity & Digital Risk, Digital Technology, Finance, HR, Loyalty, and Operations to implement proactive controls, improve audit readiness, and reduce regulatory, financial, and reputational risk. The role contributes to enterprise initiatives that protect operational continuity, support transformation programs, and strengthen trust with customers, regulators, and business partners. - Lead compliance assessments and control evaluations across cybersecurity, data integrity, fraud prevention, and financial control domains to identify gaps, define remediation priorities, and strengthen continuous assurance across enterprise operations. - Partner with Digital Technology, Finance, HR, Loyalty, Operations, and external stakeholders to embed regulatory and control requirements into transformation programs, operational workflows, and partner-facing processes. - Implement and enhance automated compliance monitoring, evidence collection, and reporting capabilities that provide real-time visibility into control performance, reduce manual audit effort, and support continuous compliance program maturity. - Support regulatory compliance programs and audits across evolving domestic and international requirements, including financial controls, privacy and data protection, payment ecosystems, defense-related standards, and other high-assurance cybersecurity obligations. - Develop, maintain, and enhance governance documentation, policies, standards, and control procedures that align regulatory expectations with enterprise operations and support scalable compliance across modernized platforms and processes. - Analyze fraud, identity, and customer data compliance risks and support implementation of capabilities that improve detection, prevention, contractual compliance, and data integrity across customer, loyalty, finance, and partner ecosystems. - Communicate compliance, risk, and assurance insights through clear written, verbal, and visual reporting for leaders, auditors, regulators, and business stakeholders, enabling informed decisions and accountability across the enterprise. Qualifications - Bachelor's degree required, with preference for Cybersecurity, Information Technology, Information Systems, Risk Management, Finance, or related field. - Knowledge of cybersecurity, audit, compliance, or internal control frameworks. - 3+ years of related experience in cybersecurity compliance, governance, audit, risk management, internal controls, fraud prevention, or regulatory program support. - Knowledge of cybersecurity, regulatory compliance, internal controls, and risk management principles in complex enterprise environments. - Background with continuous monitoring or continuous auditing. - Ability to assess control effectiveness, identify compliance gaps, and translate findings into practical remediation and governance actions. - Skill in developing compliance metrics, reporting, and evidence-based insights that support audit readiness and leadership decision-making. - Experience working across business and technology teams to embed control requirements into automated processes and transformation programs. - Ability to manage multiple priorities in a dynamic environment while communicating effectively with leaders, auditors, regulators, and cross-functional stakeholders. - Must be legally authorized to work in the United States for any employer without sponsorship. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - Master's degree (Preferred). - Certifications such as CISA, CRISC, CISSP, or CISM (Preferred). - Experience supporting automated compliance programs, enterprise transformation initiatives, regulated environments, or cross-functional control implementation (Preferred). Benefits - Medical, dental, vision, life, accident & disability insurance. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays and paid time off. - 401(k) plan. - Flight privileges.

Role Description Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly. We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. The Senior Manager - Digital Governance leads the design and execution of regulatory and compliance enablement capabilities that help United meet evolving cybersecurity, data integrity, fraud prevention, and financial control obligations. This role builds sustainable, automated compliance practices that provide real-time visibility, strengthen control effectiveness, and embed compliance into daily operations across Finance, HR, Loyalty, and Operations. - Own a defined portfolio of regulatory and compliance enablement initiatives across cybersecurity, data integrity, fraud prevention, and financial controls. - Translate enterprise priorities and regulatory requirements into actionable roadmaps, governance standards, and implementation plans for assigned programs. - Identify opportunities to improve compliance maturity, strengthen control effectiveness, and reduce operational and regulatory risk within the scope of responsibility. - Lead execution of assigned compliance and governance initiatives in partnership with Finance, HR, Loyalty, Operations, and Digital Technology stakeholders. - Provide subject matter expertise, practical guidance, and decision support to ensure regulatory and contractual requirements are addressed within transformation programs and business processes. - Influence cross-functional teams to resolve issues, align priorities, and deliver sustainable compliance outcomes without direct authority over all participating groups. - Drive the design and implementation of monitoring, metrics, reporting, and evidence practices that improve visibility into compliance and control performance. - Use data and insights to identify gaps, prioritize remediation, and support audit, regulatory, and leadership reporting for assigned areas. - Advance process standardization and automation to reduce manual effort and improve consistency, traceability, and assurance. - Directly manage and develop a small team, setting priorities, providing coaching, and ensuring high-quality execution of assigned deliverables. - Balance day-to-day delivery oversight with strategic problem solving to advance program objectives and respond to evolving business and regulatory needs. - Promote accountability, collaboration, and continuous improvement within the team and across stakeholder groups. Qualifications - Bachelor's degree required, with preference for Cybersecurity, Information Technology, or related disciplines. - 5+ years of experience in cybersecurity, digital risk, governance, compliance, internal controls, or related disciplines. - Experienced leading teams or complex cross-functional compliance and transformation initiatives. - Experience designing or operating compliance programs, internal controls, regulatory frameworks, or audit support processes in complex enterprise environments. - Knowledge of regulatory compliance, internal controls, and continuous assurance practices across cybersecurity, data integrity, fraud prevention, and financial control domains. - Skill in designing scalable governance frameworks, control standards, and compliance operating models for complex enterprise environments. - Ability to translate regulatory and contractual requirements into practical business processes, automated monitoring, and measurable performance indicators. - Strong communication and influencing skills with the ability to work across senior leadership, transformation teams, and control stakeholders. - Ability to manage multiple priorities in a dynamic environment and drive execution across cross-functional programs. - Knowledge of regulatory/compliance frameworks such as NIST CSF, NIST 800-53, PCI-DSS, RMF, SOX, DFARS, CMMC. - Must be legally authorized to work in the United States for any employer without sponsorship. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - Master's degree in Cybersecurity, Engineering, Information Technology, or related field experience (Preferred). - CISA, CRISC, CISSP, CISM, CIA, CPA, or equivalent controls/compliance certification (Preferred). - Proven ability to influence without direct authority (Preferred). - Experience supporting SOX, fraud, payments, privacy, identity, or other highly regulated business processes (Preferred). - Knowledge of GRC platforms, automated controls monitoring, and evidence management capabilities (Preferred). - Experience working with global regulatory, contractual, or partner-driven compliance requirements (Preferred). Benefits - Medical, dental, vision, life, accident & disability insurance. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays and paid time off. - 401(k) plan. - Flight privileges.

Role Description The Senior Analyst, Insider Threat, is responsible for advancing detection capabilities and improving the quality and effectiveness of insider threat monitoring. This role focuses on designing, tuning, and operationalizing detection logic to increase alert fidelity and drive measurable improvements in actionable insider threat alerts. The position partners closely with Cybersecurity, Data Protection, HR, and Legal to ensure detections align to risk priorities and business context. This role plays a critical part in evolving the Insider Threat Program from reactive alerting to scalable, intelligence-driven detection. - Detection Engineering & Alert Fidelity Optimization: Design, build, and continuously refine insider threat detection logic, use cases, and analytics to improve signal quality. Focus on reducing false positives and increasing the percentage of actionable insider threat alerts. - Alert Triage, Investigation, & Feedback Loop: Lead triage and investigation of insider threat alerts, applying structured methodologies to assess risk. Translate investigation outcomes into detection improvements, ensuring a continuous feedback loop between operations and engineering. - Detection Strategy & Use Case Development: Develop and implement a scalable detection strategy aligned to key insider threat risks (i.e., data exfiltration, employee exit risk, misuse). Identify gaps and prioritize new detection use cases to expand coverage and effectiveness. - Threat Hunting & Advanced Analytics: Conduct proactive threat hunting using behavioral, endpoint, and data activity signals to identify emerging insider risks. Translate findings into new detection use cases and improvements to existing detection logic. - Cross-Functional Partnership: Partner with Data Protection, Legal, HR, and Cyber teams to ensure detections are risk-aligned, context-aware, and operationally actionable. Incorporate business context and investigation requirements into detection design to improve alert fidelity and response effectiveness. Qualifications - Bachelor's degree required (Cybersecurity, Information Technology, Computer Science majors preferred) - 3+ years in STEM-related field - Strong experience with insider threat detection methodologies, behavioral analytics, and risk indicators - Proven ability to design, tune, and operationalize detection logic to improve alert quality and reduce noise - Experience working with DLP, UEBA, or related telemetry to identify and investigate insider risk activity - Analytical mindset with ability to translate investigation outcomes into detection improvements - Understanding of data classification, data movement patterns, and exfiltration techniques - Ability to measure and improve detection effectiveness (i.e., alert fidelity, actionable alert rate) - Strong collaboration and communication skills to influence cross-functional stakeholders - Must be legally authorized to work in the United States for any employer without sponsorship - Successful completion of interview required to meet job qualification - Reliable, punctual attendance is an essential function of the position Requirements - Master's degree - Certifications such as CISA, Security + - Hands-on experience with DLP platforms, insider risk tools, or detection engineering workflows - Experience using Splunk for Insider Threat - Familiarity with M365 / Purview, endpoint telemetry, or cloud activity monitoring - Experience building metrics or KPIs to track detection performance and program maturity - Knowledge of automation or scripting to support detection tuning and scaling Benefits - Medical, dental, vision, life, accident & disability - Parental leave - Employee assistance program - Commuter benefits - Paid holidays - Paid time off - 401(k) - Flight privileges

Role Description Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly. We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations. The Senior Analyst, Data Protection, is responsible for advancing enterprise data protection capabilities through effective design and implementation of controls that reduce data exposure risk. This role focuses on protecting sensitive data across core workflows, including collaboration platforms, endpoints, and emerging technologies such as AI. The position emphasizes measurable control effectiveness, improved data visibility, and alignment of detection and prevention capabilities. This role partners across Cybersecurity, Legal, HR, and Technology to ensure data protection strategies are practical, scalable, and aligned to business risk. - Data Protection Control Design & Implementation: Design and deploy data protection controls across key platforms (M365, endpoints, cloud) to prevent unauthorized data exposure. - Data Visibility & Classification Enablement: Drive improvements in data classification coverage and visibility using automated and semantic approaches. - AI & Emerging Technology Data Controls: Define and implement controls to govern the use of AI and emerging technologies. - Risk Assessment & Exposure Reduction: Assess data exposure risks across enterprise environments and prioritize remediation actions. - Detection & Prevention Alignment: Partner with Insider Threat and Cyber teams to ensure alignment between detection signals and preventative controls. - Governance & Cross-Functional Alignment: Partner with Legal, HR, and business teams to ensure controls align with policy, regulatory requirements, and operational needs. Qualifications - Bachelor's degree required (Cybersecurity, Information Technology, Computer Science related majors preferred) - 3+ years in STEM-related field - Strong understanding of data protection principles, such as data classification, data lifecycle, and data exposure risks - Experience designing and implementing data protection controls (i.e., DLP, endpoint controls, cloud data protection) - Ability to assess and reduce data exposure across modern environments (M365, endpoints, cloud collaboration platforms) - Familiarity with data classification approaches, including automated or semantic-based methods - Understanding of data movement patterns and exfiltration techniques across enterprise environments - Ability to evaluate control effectiveness and identify gaps based on real-world usage and risk scenarios - Experience working with cross-functional partners (Legal, HR, Technology) to align controls with business needs and policy requirements - Strong analytical and problem-solving skills with ability to translate risk into practical, scalable controls - Effective communication skills to clearly articulate risks, control gaps, and recommendations to both technical and non-technical stakeholders - Must be legally authorized to work in the United States for any employer without sponsorship - Successful completion of interview required to meet job qualification - Reliable, punctual attendance is an essential function of the position Requirements - Master's degree - Relevant certifications like CISSP, CISA, CIPP, CIPT, CISM - Hands-on experience with DLP platforms, data classification tools, or data security posture solutions - Familiarity with Microsoft Purview / M365 data protection capabilities - Experience implementing or supporting controls related to AI / Generative AI usage - Knowledge of endpoint data protection and monitoring technologies - Experience tracking or reporting on data protection KPIs - Understanding of how data protection and insider threat detection align to reduce overall risk Benefits - Medical, dental, vision, life, accident & disability - Parental leave - Employee assistance program - Commuter benefits - Paid holidays - Paid time off - 401(k) and flight privileges

Role Description Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day. The Senior Manager – Agent Chat is a subject matter expert responsible for the end-to-end operationalization of the agent chat channel within United Customer Support & Advocacy. Responsibilities include: - Create and execute strategy for continuous improvement of agent chat operations at internal and Partner sites focused on delighting customers with resolution and efficiency. - Inspect and analyze results, trends, outliers and opportunities to optimize results. - Ensure that chat agents are supported with the training, systems, tools and operating procedures required to ensure a high-quality consistent experience for customers and agents regardless of their delivery location. - Inspect results of chat performance and drive continuous improvement. - Participate in business reviews and project updates both from Partner delivery sites as well as technology suppliers. - Serve as chat subject matter expert to present to leadership on projects, pilots and critical initiatives. - Enable chat learning and skills growth in direct reports and peers. - Collaborate on evaluation, testing and deployment of new processes and tools designed to improve chat experience. - Work with Learning and Development and Quality teams to constantly evolve our standards and tools to address the needs of chat customers and chat agents. - Execute tactics to ensure business continuity to include agent access, incident management response, consultation on routing, skill-groups, reporting and invoicing. Qualifications - Bachelor's degree or 4 years of relevant work experience. - 9+ years of related experience. - 3 years of experience in contact center management role. - 5 years of experience in leadership role. - 3 years managing chat or related digital messaging platform. - Contact Center Performance Management. - Strong analytical and problem-solving skills. - Strong communication skills. - Knowledge of MS Office tools (Excel, Word, Power Point). - Project Management experience. - Knowledge of contact center operations. - Knowledge of chat technology. - Financial management understanding. - Must be legally authorized to work in the United States for any employer without sponsorship. - Willing to travel up to 30% of the time. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - Master's degree (Preferred). - 3-5 years in direct people management (Preferred). - Experience in airlines customer support (Preferred). - Knowledge of contact technologies (Preferred). - Knowledge of airline customer support (Preferred). - Experience with global users across a myriad of cultures (Preferred). Benefits - Medical, dental, vision, life, accident & disability insurance. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays and paid time off. - 401(k) plan. - Flight privileges.

Role Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. - Responsible for providing the oversight and surveillance of the Airworthiness Directive (AD) and Code of Federal Regulations (CFR) compliance process at United Airlines. - Perform AD/CFR related audits to ensure Airworthiness Documents / Engineering Authorizations comply with the requirements: - Ensure AD/CFR's are properly implemented and controls are in place for continued compliance. - Determine document discrepancies and follow up to correct discrepancies noted. - Coordinate any A.D related questions or issues with the FAA: - Review Alternative Method of Compliance (AMOC) Proposals. - Provide reporting requirements to the FAA as required by the AD/CFR. - Perform other audits as directed by management: - Perform physical audits of aircraft to ensure continued compliance. - Perform induction aircraft AD/CFR audits. Qualifications - Undergraduate degree in technical, safety, or aviation related discipline or equivalent level of work experience. - FAA Airframe and/or Power-plant Certificate or equivalent aircraft maintenance/inspection and quality assurance experience is required. - 7 years of any combination of heavy commercial aviation maintenance, inspection, engineering or quality assurance experience. - Strong interpersonal, verbal and presentation skills. - Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements. - Familiar with engineering authorizations, service bulletins, AMM's, IPCs, etc. - Computer skills to include Microsoft Office Applications and demonstrated experience with ability to learn Company / Department IT Platforms. - In-depth experience interacting with FAA. - Must be legally authorized to work in the United States for any employer without sponsorship. - Successful completion of interview required to meet job qualification. - Reliable, punctual attendance is an essential function of the position. Requirements - The base pay range for this role is $89,965.00 to $117,212.00. - The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. - This position is also eligible for bonus and/or long-term incentive compensation awards. Benefits - Medical, dental, vision, life, accident & disability. - Parental leave. - Employee assistance program. - Commuter benefits. - Paid holidays. - Paid time off. - 401(k) and flight privileges. Company Description United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.

Role Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Senior Managers Heavy Maintenance are accountable for scheduled / unscheduled maintenance, repair, overhaul, and modification within the Out-Side Vendor (OSV) network. This role requires an aware leader who is proficient with many facets: - Aircraft maintenance - Relationship building - Managing in a virtual world - Executive presence Senior Managers collaborate with numerous stakeholders, utilizing their team to deliver a safe, compliant, and predictable product to the operation while ensuring deliverables meet contractual needs of the airline’s longer-term goals. Agility, resilience, and professionalism are key attributes for this role meshed with exacting standards for performance, partnership, and integrity. Achieving sustainable results in accordance with United Airline’s Continuous Airworthiness Maintenance Program (CAMP) while executing against schedule and budgetary forecast are key deliverables. - Facility Visits: 85% - International travel required: Yes - Operational schedule/onsite at facilities required: 50% - Lead a team who directly oversees safety, quality, & compliance in accordance with approved and accepted guidance - Overall accountability for execution within accepted commitments to airline at assigned stations - Actively pursue issues hindering visit readiness to ensure successful execution - Approval accountability, with regards to span & pricing agreements at induction & exit of visits - Ensure integrity & timeliness of reporting to include data validation & proper application downstream - Hold stations and vendors accountable to contractual guidance, resolving disputes and seeking clarity - Act as UAL central interfacing point for OSV leadership stakeholder groups - Lead UAL OSV SMS toolsets, championing continuous improvement & standardization across all OSV - Analyze & assess financial results ensuring compliance with forecast & any improvements are actioned - Special projects as assigned by Director Heavy Maintenance to improve, standardize, & share best practices NOTE: This position is considered remote. Qualifications - Bachelor's degree or equivalent aviation experience - Minimum of 7 years overall aviation industry experience, inclusive of military aviation - Minimum of 5 years supervisory and project management experience in aviation related fields - Aircraft heavy maintenance, project / program management - Aircraft maintenance management - Excellent verbal and written communication skills, with the ability to effectively interact with internal and external business partners - Proven organization and leadership skills with the ability to build, lead, and maintain strong, productive teams and working relationships - Ability to partner in a variable and complex environment achieving predictable results, partnership and relationship building along the way - Must be willing and able to travel more than 50% domestic and international - Must be legally authorized to work in the United States for any employer without sponsorship - Successful completion of interview required to meet job qualification - Reliable, punctual attendance is an essential function of the position Requirements - B.S. Degree in aviation related field - FAA Airframe and Powerplant Certificate - Budget management / P&L responsibility - MRO experience as partner or leader - Proven track record of success & change management - Finance, airline operations - Engineering, Inspection, or Planning roles Benefits - Medical, dental, vision, life, accident & disability insurance - Parental leave - Employee assistance program - Commuter benefits - Paid holidays - Paid time off - 401(k) and flight privileges Company Description United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.

Title: Senior Staff Representative - Fuel Technical Services Location: Chicago United States Job Description: Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Find your future at United! We're reinventing what our industry looks like and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and key Responsibilities: As a Senior Staff Representative - Fuel Technical Services, you will develop policies, oversee compliance, and drive operational improvements that enhance fuel efficiency, safety, and performance across our global network. - Develop and manage policies to ensure jet fuel quality, facility integrity, and equipment reliability. - Author and update United's Fueling Manuals, issuing variances as necessary. - Design and implement system-wide fuel operations procedures. - Monitor the performance of service providers and airport operations, driving improvements in compliance, safety, and efficiency. - Conduct audits to ensure contract compliance and lead training programs for service provider staff. - Investigate and resolve regulatory or procedural non-compliance issues. - Represent United in industry and regulatory meetings, maintaining liaison with agencies such as the FAA. - Lead process improvement initiatives to enhance reliability and cost efficiency. NOTE: This position is fully remote and requires up to 50% travel for business needs, including domestic and international travel. Qualifications What's needed to succeed (Minimum Qualifications): - High school diploma, GED, or equivalent experience. - 3+ years of experience in Fuel Management, airport fuel operations, aircraft maintenance, inspection, or engineering. - Strong analytical, problem-solving, and communication skills. - Ability to plan, innovate, and collaborate effectively. - Ability to travel up to 50% internationally and domestically. - Must have a valid passport. - Legally authorized to work in the U.S. without sponsorship. - Reliable and punctual attendance is essential. What will help you propel from the pack (Preferred Qualifications): - Bachelor's or advanced degree. - IFQP certification. - Experience in fuel systems management, quality assurance, and auditing. - Proven collaboration skills with peers, suppliers, and operational teams The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.