Role Description
The IT Manager reports to the Director of Application Delivery Services and plays a key leadership role in executing the company's IT vision and strategy in alignment with the overall business strategy. This role is responsible for leading teams that design, build, deploy, and support technology solutions that enable business outcomes and deliver value to customers.
The IT Manager provides technical and people leadership, oversees delivery across small to large initiatives, and ensures solutions are high-quality, cost-effective, secure, and scalable. This role partners closely with business stakeholders, architects, and peer IT leaders to evaluate emerging technologies, manage risk, enforce standards, and continuously improve delivery practices.
Key Responsibilities
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Team & Delivery Leadership
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Lead and manage teams delivering projects and initiatives ranging from low to high technical complexity.
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Oversee delivery of solutions that may span multiple domains, enterprise platforms, and external systems.
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Serve as a key stakeholder in project planning, estimation, and prioritization activities.
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Review project plans to ensure accuracy, feasibility, risk mitigation, and alignment with enterprise standards.
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Coordinate technical deliverables across multiple teams and functional areas.
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Solution Design & Data Oversight
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Oversee the collection and validation of data and functional requirements for new and existing solutions.
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Support teams during design and discovery phases, ensuring requirements align with enterprise architecture and data standards.
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Review solution designs and data models for quality, scalability, and compliance with enterprise guidelines.
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Participate in or sponsor code reviews on critical or high-visibility initiatives.
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Help define and evolve governance standards related to development, testing, and quality assurance.
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ERP Integration
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Lead and oversee the design, development, and delivery of integrations between ERP, internal applications, and external solutions (e.g., Salesforce Commerce Cloud, Payment Process, or similar).
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Ensure reliable and secure integration with payment processing services, including credit card gateways (e.g., Stripe, Braintree, Adyen) and compliance with PCI-DSS standards and data security best practices.
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Oversee integrations with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, Microsoft Dynamics) to support order management, inventory, financial transactions, and customer data synchronization.
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Partner with business stakeholders to define integration requirements, data flows, and service-level expectations across eCommerce, payment, and ERP touchpoints.
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Evaluate and govern the use of middleware, API management platforms, and iPaaS solutions (e.g., MuleSoft, Azure Integration Services) to support scalable and maintainable integrations.
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Ensure integration solutions adhere to enterprise architecture standards, security controls, and regulatory compliance requirements.
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Proactively monitor integration health, drive issue resolution, and implement improvements to reduce latency, errors, and downtime across connected systems.
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Operational Excellence & Change Management
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Ensure adherence to established standards, policies, procedures, and SOPs, addressing and remediating deviations as needed.
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Recommend improvements to standards and practices based on metrics, operational insights, and industry trends.
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Ensure deployments are properly planned, scheduled, and executed following change management and release control procedures.
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Participate in deployments when required and act as an escalation point for deployment-related issues.
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Application Performance & Documentation
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Define, communicate, and enforce Application Performance Management (APM) standards and procedures.
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Review performance metrics and ensure corrective actions are implemented when standards are not met.
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Communicate performance insights and trends to IT leadership and stakeholders.
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Oversee documentation and user-guide initiatives, ensuring deliverables meet defined quality and usability standards.
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Establish and maintain documentation standards, ensuring consistency across teams.
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Technology Evaluation & Innovation
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Evaluate new application platforms, tools, and technologies to assess business fit and technical viability.
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Lead or support technology research and evaluation efforts, including proof-of-concept activities where appropriate.
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Provide recommendations to leadership based on findings, cost/benefit analysis, and strategic alignment.
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People Development & Performance Management
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Provide ongoing coaching and mentoring to individuals and teams, supporting both technical and professional growth.
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Conduct formal performance evaluations and deliver timely, actionable feedback.
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Partner with team members to create and execute individual development plans.
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Communicate talent development needs and succession considerations to senior leadership.
Qualifications
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Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
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Typically has 7 to 10 years of relevant IT and business work experience.
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Requires experience in leading teams and building relationships with people at a variety of levels.
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Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
Requirements
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Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
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Ability to lead dynamically and energize multidiscipline work teams to learn and apply new skills and techniques to respond to business needs.
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Ability to communicate effectively both orally and in writing.
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Strong teamwork and interpersonal skills.
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Strong presentation skills.
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Knowledge of computers to operate effectively with PowerPoint presentations, Excel spreadsheets and Microsoft Outlook.
Benefits
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Compensation, benefits, and resources that enable a highly inclusive culture.
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Traditional offerings like medical, dental, and vision care.
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Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
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Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
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Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
