DXC Technology

Role Description We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. - Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation. - Research and resolve client requests efficiently while maintaining high service standards and compliance requirements. - Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. - Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs). - Conduct data entry and document matching to maintain accurate and up-to-date customer account information. - Collaborate with team members, management, and customers to resolve service issues and improve the customer experience. - Support escalation management and service recovery activities, including research and resolution for complex client cases. - Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary. - Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality. - Support supervisors with daily operational activities, including training or mentoring less experienced team members. - Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features. Qualifications - High school diploma or GED (required). - Minimum 2 years of customer service experience in a call center environment. - Life insurance experience is required. - Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required. - FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing). Requirements - Experience working across multiple organizational teams and stakeholders. - Familiarity with contact center technology, including phone systems, help desk software, and document processing tools. - Strong analytical and problem-solving skills. - Excellent communication and customer engagement skills. - Ability to work independently and manage multiple priorities. - Lean or Six Sigma certification or experience is a plus. Benefits - Health, dental, and vision insurance coverage. - Employee wellness programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays and paid time off.

Role Description The Voice Administrator is responsible for the configuration, installation, maintenance, and operational support of the organization’s enterprise voice infrastructure and devices. This role focuses primarily on Avaya Aura platforms while also supporting Cisco voice solutions. The position ensures reliable, secure, and high-quality communication services across the enterprise through proactive management, troubleshooting, and continuous improvement of telephony systems. Key Responsibilities - Configure, install, and support Avaya Aura solutions, including Communication Manager (CM), System Manager, and Session Manager. - Perform MAC (Move, Add, Change) requests for telephony devices, extensions, and user configurations. - Administer and maintain the Avaya Messaging voicemail system, including setup, troubleshooting, and user support. - Support and maintain Cisco voice environments, including Cisco Call Manager (CUCM) and Cisco Unity voicemail systems. - Troubleshoot telephony issues across Avaya and Cisco platforms, including SIP, VoIP, call routing, and voicemail integration. - Monitor system performance, perform diagnostics, and resolve voice-related incidents in a timely manner. - Collaborate with networking, security, and systems teams to ensure optimal integration and performance of voice applications. - Document system configurations, changes, procedures, and troubleshooting steps for internal knowledge sharing. - Assist with software upgrades, patches, migrations, and other improvement initiatives for both Avaya and Cisco systems. - Provide end-user support for phone devices, softphones, voicemail access, and telephony features. Qualifications - Hands-on experience with Avaya Aura platforms (Communication Manager, System Manager, Session Manager). - Strong understanding of Cisco Call Manager (CUCM) and Cisco Unity voicemail administration. - Working knowledge of VoIP, SIP protocols, call routing, dial plans, and general telephony infrastructure. - Strong troubleshooting skills for voice quality issues, device provisioning, and cross-platform integrations. - Experience managing voicemail systems such as Avaya Messaging and Cisco Unity. - Excellent communication, documentation, and organizational skills. - Ability to work independently while collaborating effectively with cross-functional IT teams. - Strong customer service mindset with the ability to support users at all technical levels. Requirements - The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens. Benefits - Comprehensive, flexible, and competitive benefits program including health, dental, and vision insurance coverage. - Employee wellness programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays and paid time off.

Role Description A DXC Technology ajuda empresas globais em seus sistemas e operações de missão crítica modernizando TI, otimizando arquiteturas de dados e garantindo segurança e escalabilidade em nuvem pública, privada e híbrida. As maiores empresas e organizações de setor público confiam na DXC para implantar serviços para impulsionar novos níveis de desempenho, competitividade e experiência do cliente em suas propriedades de TI. - Suporte a usuários no atendimento técnico de solicitações ou problemas de TI; - Resolução de solicitações / incidentes de acordo com o catálogo de serviços (metodologia ITIL); - Atuação com suporte para solução em primeiro contato conforme procedimentos técnicos; - Habilidade para analisar e priorizar ocorrências; - Contribuir na atualização da base de conhecimento indicando melhorias contínuas no projeto em que atua. Qualifications - Conhecimentos Técnicos em Windows, ITIL, Processos & Qualidade e Microsoft Office 2007/2010; - Conhecimentos Avançados em Informática (Windows, Linux, VPN, Outlook, Office365, Microsoft Office, Internet, impressão em rede, suporte a HW de PC e notebook, conhecimento em configuração MAC OS); - Comunicação escrita; - Organização; - Facilidade para trabalho em equipe; - Pontualidade, flexibilidade e resiliência; - Formação Técnica em TI e/ou ensino médio completo; Requirements - Horário: Revezamento 6 x 1; Benefits - Vários benefícios; - Salário competitivo; - Equidade de oportunidades; - Construir um equilíbrio entre vida profissional / pessoal; - Oportunidade constante de evolução de carreira.

Role Description As an Associate Claims Examiner, you are the voice of Genworth, responsible for delivering excellent customer service to call center customers, operating in a culture centered around teamwork and collaboration. You will be in a front line, customer interactive position on our Annuity Claims team, providing timely and accurate information directly to calling customers as well as processing transactions to meet the customers’ needs. In addition, you are expected to meet or exceed individual and team phone and transaction service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. You will receive detailed training giving you the expertise to help our customers and their families navigate their decision to combat the financial challenges of aging. Responsibilities - Take inbound and make outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contract. - Use critical thinking and problem solving, to resolve complex customer issues and process transactions based on the claimant's policy, and other information provided. - Take ownership and responsibility with follow-up items, call documentation, and general transactions to resolve the customer’s request. - Seek solutions rather than just identify problems and partner with teams across sites to achieve common goals. - Show flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers’ needs, and process changes that meet our business needs. - Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes. - Updates and ensures integrity of customer accounts including history. - Able to achieve positive team goals while maintaining strong, ongoing relationships with customers and teammates. Qualifications - Two years customer service or claims experience. - Excel in customer service as evidenced by professional and empathetic demeanor in all interactions. - Proven ability to deliver outstanding service through effective communication via telephone and written correspondence. - Experience using Windows applications in a professional environment. - Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision. - Ability to maintain accurate product & process knowledge as well as staying abreast of regulatory updates. - Attention to detail. - Critical thinking and problem solving skills. Company Description Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Role Description DXC is looking for a Sales Professional to join our growing DXC Engineering team, which includes IT Consulting services, Data and Analytics, Applications, and Software Engineering. Sales professionals drive sales processes and outcomes within an industry, building a profitable pipeline and/or backlog through deal origination, negotiation, and closing. - Business development, lead generation, and deal closures in the Cross Industry Solutions (CIS)—Travel, Transportation, Energy, Utilities, Telecom, High Tech, Media, and Entertainment industry verticals. - Lead complex selling efforts that identify, qualify, cultivate, and close new businesses. - Create and help frame a differentiated value story, and develop strategic win themes for proposals. - Create strategic and tactical plans to grow a book of businesses and assist in closing opportunities. - Educate clients on DXC Consulting and Engineering capabilities within the financial and insurance industry and success stories to effectively communicate DXC’s value proposition to partners and customers. - Interact with Senior Management levels at clients and within DXC. - Foster relationships, both with clients and internally with account teams. - Maintain accurate and timely customer, pipeline, and forecast data, working with Sales Operations. Qualifications - Must have experience selling into one or more industries: Cross Industry Solutions (CIS)—Travel, Transportation, Energy, Utilities, Telecom, High Tech, Media, and Entertainment industry verticals. - Experience in Sales, Business Development, creating and winning opportunities in an individual contributor role. - Experience selling DXC Consulting and Engineering services - Enterprise Platform (ETP), SAP, Data & AI, Custom Apps, Consulting. - Experience working collaboratively with the Account teams to create strategic and tactical plans to uncover and close revenue opportunities within an industry. - Proven track record in driving complex sales cycles and working on cross-functional teams. - Proven track record of consultative/relationship selling through increasing revenue from improving close ratios for new clients and expanding business with existing clients. - Extensive knowledge of the competitive landscape and sales process. - Ability to gain access and influence decision-makers at the highest levels in client organizations. - Ability to leverage and explore wider partnerships and their ecosystems to drive additional revenue and value creation by leveraging the marketplace through significant business relationships and network with CXO-levels. - Conversant in enterprise products, solutions, and technology strategies, with the ability to convert current knowledge and skills to our partner ecosystem. - Willingness to travel frequently, based on the work you do and the clients and industries/sectors you serve. Requirements - Bachelor's Degree. - Core management consulting skills include: - Executive & Digital Leadership Workshop facilitation. - Client interviews/focus groups. - Run end-to-end digital sales cycles (origination -> solution -> close). - Prior experience inside a complex matrixed organization model is a plus. - Experience working with & jointly going to market with strategic vendors. - Design Client business cases. Other Qualifications - Strong verbal and written communication skills to persuade others through presentations, demonstrations, and written communication. - Effective communication skills include listening to clients and articulating back for problem-solving. - Strong selling and negotiation skills. - Strong interpersonal and presentation skills for interacting with team members and prospective clients up to the Board level. - Ability to work and lead in a team environment. - Ability to create and maintain formal and informal networks. - Ability to publicly represent the company with internal and external clients. - Ability to use own judgment and initiative in problem resolution. - Ability to present ideas, goals, problems, outcomes, and processes to a diverse audience. - Ability to articulate and present the business value of Company solutions with a firm understanding of Company strategies and products related to the Company’s major competitors. Work Environment - Must be legally authorized to work in the United States without requiring sponsorship now or in the future. - Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $150,700 - $226,100. - Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. - At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Role Description A DXC Technology ajuda empresas globais em seus sistemas e operações de missão crítica modernizando TI, otimizando arquiteturas de dados e garantindo segurança e escalabilidade em nuvem pública, privada e híbrida. As maiores empresas e organizações de setor público confiam na DXC para implantar serviços para impulsionar novos níveis de desempenho, competitividade e experiência do cliente em suas propriedades de TI. - Oferecer suporte a usuários corporativos, garantindo a resolução de problemas técnicos. - Utilizar ferramentas Microsoft (Windows, Office 365, SharePoint) no suporte diário. - Tratamento e gestão de incidentes, requisições e problemas relacionados a aplicações de TI. - Analisar, priorizar e solucionar ocorrências de forma eficiente. - Colaborar com a equipe, cumprindo os requisitos de qualidade dos serviços prestados. - Contribuir para a melhoria contínua do projeto, indicando atualizações na base de conhecimento. Qualifications - Experiência prévia em Suporte Técnico e atendimento a usuários corporativos. - Conhecimento sólido nas ferramentas Microsoft (Windows, Office 365, SharePoint). - Habilidade para trabalhar com gestão de incidentes, requisições e problemas de TI. - Boa comunicação oral e escrita, além de facilidade para trabalhar em equipe. - Inglês intermediário/avançado. Requirements - Experiência com Microsoft Intune e Configuration Manager. Benefits - Vários benefícios, salário competitivo e nossos valores fazem da DXC uma das mais importantes e atraentes empresas para se trabalhar no mundo. - Equidade de oportunidades, respeitando as individualidades. - Construir um equilíbrio entre vida profissional / pessoal e oportunidade constante de evolução de carreira.

Role Description - Manage and lead architecture projects, ensuring they meet project objectives and timelines. - Collaborate with solution architects to deliver technical solutions that align with architectural standards. - Participate in the definition and implementation of architectural standards and guidelines. - Provide technical guidance for architecture projects, helping to resolve complex issues. - Evaluate and recommend technology solutions that enhance efficiency and business goals. - Foster collaboration within the team and with cross-functional groups. - Communicate effectively with technical and non-technical stakeholders. - Oversee the successful completion of architecture projects and report on progress. Qualifications - Bachelor's degree in a relevant field or equivalent combination of education and experience. - Previous relevant work experience in industry and within a similar role in technology, including technical leadership roles. - Strong problem-solving and project management skills. - Effective communication and team collaboration abilities. - Relevant cloud certifications or advanced training. - Demonstrated experience in managing cross-functional teams. - Proven success in implementing cloud solutions in an enterprise environment. - Successful management of complex cloud architecture projects. - Continuous learner that stays abreast with industry and technology. Requirements - Advanced degree in a relevant field a plus. - Relevant certifications (e.g., TOGAF, AWS Certified Solutions Architect). Benefits - At DXC Technology, we believe strong connections and community are key to our success. - Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. - We’re committed to fostering an inclusive environment where everyone can thrive. Company Description Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Role Description The Risk Lead will be a part of the second line of defence risk team and will be responsible for managing Enterprise risks (Finance, Operations, Sales, Supply chain, Digital transformation etc). The role involves providing risk oversight and guidance to the business and ensuring compliance with the organisation's risk management framework. The successful candidate will have a strong background in enterprise risk management and relevant controls. Key Responsibilities: - Leads comprehensive assessments of enterprise‑level risks and provides clear, actionable recommendations to support informed decision‑making across the business. - Monitors, analyses, and reports on risk exposures, ensuring timely escalation of significant issues to senior management. - Maintains and updates the enterprise risk register, ensuring risks are accurately documented, assessed, and actively managed. - Drafts effective controls and conducts control testing to assess design and operating effectiveness. - Maintains and enhances the enterprise risk management framework to ensure consistency, alignment, and compliance across the organisation. - Leads and supports the rollout and integration of new risk management systems, driving adoption and embedding improved processes. - Supports the Head of Risk in preparing risk reports, dashboards, and presentations for executive committees and board‑level audiences. - Advises business units on risk management best practice, enabling sound operational and strategic decisions. - Tracks emerging risks and develops proactive strategies to address evolving threats. - Builds trusted relationships with business teams, acting as a key partner on all risk matters. - Provides direction and support to team members, fostering capability growth and high‑quality delivery. Qualifications - Holds a relevant bachelor’s degree and/or Risk Management certification, with experience in ECCTA and fraud risk. - Works effectively with others while confidently delivering autonomously when required. - Demonstrates strong planning, prioritisation, and attention to detail to ensure high‑quality outcomes. - Produces well‑structured reports, policies, and process documents, supported by excellent verbal and presentation skills. - Applies strong problem‑solving and critical‑thinking skills to assess issues and propose effective solutions. - Adopts a can‑do mindset, adapts to changing priorities, and actively contributes ideas and improvements. - Proactively develops knowledge and skills, adding value through ongoing learning and initiative. Benefits - Comprehensive range of training and career development opportunities. - Structured induction programme and tailored job training. - Mentoring and support for relevant sponsored professional qualifications. - Flexible benefits, including options to buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. - Access to ‘Perks at Work’, a discount store for gift cards and discounts on holidays, restaurants, activities, groceries, and more.

Role Description In an environment shaped by strategic change and digital innovation, Velonetic is looking for a talented Enterprise Integration Architect to play a crucial role in our transformation journey. The successful candidate will bring a wealth of experience in Integration Architecture, Systems Integration, and API Management. The Enterprise Integration Architect will lead the development of an integration strategy that aligns with our company's architectural principles and business objectives. This strategic role requires a technology leader who is adept at navigating complex business and technical landscapes and establishing robust governance frameworks. Responsibilities: - Define and manage an Enterprise Integration Strategy, supporting the business strategy and objectives. - Conduct detailed analysis of business processes, requirements, and scenarios to produce high-quality integration designs. - Work with senior stakeholders, third-party partners, and standards organisations to gain approval for finished artefacts. - Customise industry-standard integration frameworks to produce and maintain integration models tailored to the specific business domain. - Define and document the integration value chain for the enterprise. - Analyse business processes to identify and document key integration points and dependencies through end-to-end business process flows. - Collaborate with internal and external development teams and technical architects to drive integration architecture design, API contract design, and system integration implementation. - Analyse existing system behavior, integration patterns, and business process implementations to facilitate seamless integration mapping. - Design integration patterns and data flows to facilitate accessibility and real-time insights for analytics, business intelligence, and reporting purposes. - Collaborate with external standards bodies to define and maintain global integration standards. - Understand and document lifecycles of key integration entities and define non-functional requirements for integration consistency, availability, performance, and auditability. - Work with Security Architects to define and agree on integration security protocols and compliance requirements. - Define and manage integration governance framework for the program and collaborate with the existing architecture team. Qualifications - Experience in defining high-quality integration designs and gaining approval for such designs in a complex stakeholder environment. - Experience in stakeholder management, including senior stakeholders, third-party partners, and standards organisations. - Experience working with industry-standard integration frameworks and extending those frameworks to support business requirements. - Experience working in an insurance business domain and with insurance-specific integration patterns and standards, particularly in commercial insurance. - Experience across a wide range of technical domains, including microservice architectures, workflow management systems integration tooling, and legacy systems. - Experience in mapping logical integration to physical integration, particularly in large-scale transformation projects. - Experience in defining transition plans and roadmaps for integration migration, including both bulk and gradual migration approaches. - Experience in designing and implementing integration patterns for business intelligence, analytics, and machine learning on large-volume datasets. - Experience in designing and implementing integration security policies and ensuring regulatory compliance. - Experience in defining and implementing governance processes for integration management. - Experience working with external standards organisations. - Experience working with the TOGAF framework. Benefits - Competitive compensation. - Pension scheme DXC Select – (benefits package). - Perks at Work. - DXC incentives. Company Description Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. We have been operating for over 20 years in the London market, processing over £101 billion worth of premium and claims transactions today. We are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed.

Role Description Take end‑to‑end ownership of a delayed and over‑budget transformation program, with immediate focus on UAT defect burn‑down and schedule recovery. - Quickly diagnose root causes across development, testing, environments, data, and dependencies. - Manage and execute a realistic recovery plan with clear milestones, critical‑path focus, and measurable exit criteria. - Maintain staffing model to ensure adequate staffing with right skills along with cost. Qualifications - 10+ years of experience in application development and delivery, with a strong technical foundation, including exposure to C/C++ and cloud-managed applications. - Hands-on technical background in application development, with the ability to engage deeply in architecture, design, and problem resolution. - Must have experience with application modernization, including migrations from mainframe-centric environments to modern cloud technology stacks. - Proven expertise in technical defect resolution, including memory leak identification, performance tuning, and system optimization. - Experience working with CI/CD pipelines and modern DevOps practices. - 8+ years of demonstrated success leading and recovering late-stage or at-risk enterprise transformation programs. - 8+ years of experience leading development and testing for complex, highly integrated systems, with preference for mainframe, legacy platforms, and cloud-based ecosystems. - Deep experience managing UAT cycles, defect triage, stabilization phases, and release readiness. - Strong understanding of critical path management, burn-down charts, and delivery metrics to drive programs to successful completion. - Experience managing large, cross-functional teams of 100+ resources. - Senior leader capable of balancing strategic oversight with hands-on technical expertise. - Proven success working with offshore and distributed teams across global time zones, particularly India. - Willingness to adjust working hours as needed to collaborate with global teams, including occasional weekend support. - 5+ years of solid Agile delivery experience, with a pragmatic approach to applying governance and controls when required for program recovery. - Familiarity with Jira, Confluence, release tracking tools, and delivery dashboards. - Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective solutions. - Proactive self-starter who takes ownership and accountability for outcomes. - Airline or transportation industry experience is a plus. Requirements - Lead development, QA, and functional teams through tightly managed build–test–fix cycles. - Drive daily triage of UAT defects, prioritizing by business criticality and cutover risk, including tracking and reporting of data. - Ensure fixes are developed, tested, and integrated into the daily master build with minimal rework. - Enforce execution discipline across code quality, regression testing, and environment readiness. - Work closely with offshore leads to align developers and testers against daily priorities. - Support off‑hour calls and weekend cycles as required to sustain UAT momentum and meet recovery milestones. - Provide clear, factual, and transparent updates to Copa stakeholders and DXC leadership. - Support weekly customer status meetings and UAT working sessions; manage scope, expectations, and risk discussions. - Escalate issues early with recommended options and trade‑offs. - Partner with Cutover and Operational Readiness teams to ensure UAT exit criteria align with go‑live needs. - Validate that data, integrations, performance, and recovery scenarios are proven before cutover. - Ensure documentation of system behavior, known limitations, and operational procedures is completed and handed over to Run teams. - Coach team members on execution discipline, ownership, and decision‑making under pressure. - Reinforce a delivery culture focused on accountability, transparency, and results. Benefits - DXC is an equal opportunity employer. We welcome the many dimensions of diversity. - Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. - DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. - Flexible work model prioritizing in-person collaboration while supporting wellbeing, productivity, individual work styles, and life circumstances. - Commitment to fostering an inclusive environment where everyone can thrive.