Careers at Tide

Role Description As a Dispute Analyst, you’ll be working in the Ongoing Monitoring team at Tide. To carry out this role efficiently, you need to be organised and able to remain calm under pressure. You will be responsible for investigating fraud and scam activities. Additionally, you will: - Analyse transactions and gather evidence. - Work closely with internal teams and external partners to detect and prevent fraudulent activities. - Protect customer assets and ensure regulatory compliance. - Interact with Tide members and resolve their queries promptly. Your interpersonal skills will be crucial when working with many of Tide’s internal and external stakeholders, and you must take initiative in a busy and ever-changing work environment. Flexibility to work shifts in a 24/7 operational environment with rotational shifts is required. Some of the Things You’ll Be Doing: - Raising chargeback requests on behalf of our members. - Responding to queries from our finance partners and third-party financial institutions. - Reviewing the chargeback/representation documents received from our finance partners. - Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection. - Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers. - Researching and investigating disputed card transactions and performing network analysis. - Making outbound calls to our members, if required, to resolve queries immediately. Qualifications - A minimum of 1+ year of fraud/investigation experience; experience in the banking industry is a plus. - Keen interest in transaction monitoring, financial crime, or fraud. - Ability to remain calm under pressure. - Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders. - Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment. - Problem-solving skills and a willingness to share your solutions. - Prior customer service experience. Benefits - Competitive salary - Self & Family Health Insurance - Term & Life Insurance - OPD Benefits - Mental wellbeing through Plumm - Learning & Development Budget - WFH Setup allowance - 15 days of Privilege leaves - 12 days of Casual leaves - 12 days of Sick leaves - 3 paid days off for volunteering or L&D activities - Stock Options (If applicable) Company Description At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. - Tide is available for UK, Indian, German and French SMEs. - Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly. - Over $300 million raised in funding. - Over 2,500 Tideans globally - we’re diversity champions! - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

Role Description As a Senior Performance Marketing Manager at Tide, you will play a key role in driving the growth of our UK market. Working closely with the Performance Marketing Lead, you will support the acquisition roadmap for our core Business Current Account while also spearheading marketing initiatives for our high-growth verticals, including Wealth Services and Insurance. This is a versatile, cross-functional role that offers a holistic view of the business. You will collaborate with channel specialists, analytics teams, and commercial stakeholders to ensure we hit our core KPIs. We are looking for a data-driven professional who can not only support existing plans but also identify and execute their own growth initiatives to bring scale and efficiency to our marketing efforts. Responsibilities - Growth Execution: Partner with the Performance Marketing Lead and channel owners (Paid Search, Social, Affiliates, CRM, etc.) to deliver the UK acquisition roadmap. - Product Expansion: Lead performance marketing activities for Wealth Services, Insurance, Admin Services and others, ensuring these products are integrated into our broader growth strategy. - Data & Analysis: Own performance analysis and reporting. Use data to draw actionable conclusions, optimize campaigns, and define next steps for the team. - Forecasting: Support the planning process by building data-driven forecasts that help the business understand performance trends and scaling opportunities. - Operational Excellence: Manage day-to-day operational tasks, including website and offer updates, to ensure all marketing communications remain compliant with regulatory requirements and market changes. - Stakeholder Management: Act as a key point of contact for stakeholders across Product, Engineering, and Commercial teams. Clearly communicate objectives and secure buy-in for new projects through data-backed evidence. - One Team Collaboration: Support the wider Member Accession Marketing (MAM) department by translating strategic ideas into clear, executable briefs for channel managers. Qualifications - 5+ years of hands-on experience in performance marketing. - Deep expertise in at least one (ideally two) of the following areas: Paid Search, Paid Social, Affiliates, CRM, SEO, Programmatic, Offline channels (e.g., Direct Mail, Print, TV). Requirements - Proven experience using tools to manage, execute, and monitor the results of performance channels, such as Google Ads and SA360, Appsflyer, Impact Radius, Contentful, Salesforce Marketing Cloud, Figma. - Strong experience using BI tools (such as Looker) to extract insights, build performance forecasts, and define clear next steps based on rigorous analysis. - Clear and concise communicator who can align different teams toward a common goal. - Ability to execute quickly with limited guidance and maintain excellence level standards for every task. - Ability to understand the small business landscape and translate member needs into effective, compliant marketing messaging. Benefits - 25 days paid annual leave. - 3 paid days off for volunteering or L&D activities. - Extended maternity and paternity leave covered by the company. - Personal L&D budget. - Mental well-being platform. - WFH equipment allowance. - Flexible working from home. - Sabbatical Leave. - Share options.

Role Description We are seeking a highly experienced Manager to lead our Acquiring Transaction Monitoring function within the first line of defence. This role will oversee multiple Team Leaders and their respective analyst teams, ensuring effective monitoring of merchant activity and transaction flows across our acquiring ecosystem. You will bring deep expertise in card acquiring and merchant risk, alongside a strong investigations background, enabling you to guide complex case handling and support high-quality decision making across the function. You will play a key role in shaping strategy, driving data-led improvements, and ensuring robust controls are in place to mitigate fraud and financial crime risk. This role requires strong senior stakeholder management, with regular interaction across Risk, Product, Compliance, and external partners, as well as ownership of performance, governance, and continuous improvement across the acquiring monitoring landscape. As a Manager you’ll be: - Lead and manage multiple Team Leaders across Acquiring Transaction Monitoring, ensuring consistent performance, quality, and delivery against KPIs. - Set the strategic direction for acquiring monitoring, aligning operational activity with broader fraud and financial crime risk objectives. - Oversee the monitoring of merchant activity, transaction flows, and behaviours across the acquiring portfolio, ensuring effective identification and investigation of suspicious activity. - Act as a senior escalation point for complex, high-risk, or high-impact investigations, providing guidance and oversight on case strategy and outcomes. - Drive a strong investigations culture, ensuring robust decision-making frameworks and high-quality case handling standards. - Own and optimise end-to-end acquiring monitoring processes, including alerting, case management, and escalation pathways. - Use data and MI to identify trends, emerging risks, and control gaps, and translate these into actionable improvements in monitoring strategies and rules. - Partner closely with Product, Engineering, and Data teams to enhance tooling, automation, and detection capabilities. - Ensure adherence to regulatory requirements, card scheme rules (Visa, Mastercard), and internal policies across all acquiring activities. - Lead capacity planning and resource management across teams, ensuring effective allocation aligned to volumes and risk priorities. - Build strong relationships with senior stakeholders across the business, effectively communicating risks, performance, and strategic priorities. - Support internal and external audits, regulatory reviews, and governance forums, representing the acquiring monitoring function. - Drive continuous improvement initiatives to enhance efficiency, reduce false positives, and improve detection accuracy. Qualifications - 6–8+ years of experience in merchant acquiring, transaction monitoring, or financial crime operations within payments or fintech. - Proven experience managing managers or multiple team leads in a high-volume, fast-paced operational environment. - Deep understanding of card acquiring, merchant risk and payment flows. - Strong investigations background, with experience handling complex fraud or financial crime cases within acquiring environments. - Highly data-driven, with the ability to interpret complex datasets, generate insights, and inform strategic decisions. - Demonstrated experience influencing senior stakeholders and working cross-functionally across Risk, Product, Compliance, and Operations. - Strong understanding of fraud typologies within merchant acquiring (e.g. merchant fraud, laundering, collusion, excessive chargebacks). - Experience designing, optimising, and scaling transaction monitoring frameworks and controls. - Excellent communication skills, with the ability to clearly articulate complex risks and operational strategies. - Ability to manage competing priorities and operate effectively in a fast-changing environment. Benefits - 25 days paid annual leave. - Extended maternity and paternity leave covered by the company. - Additional health and dental insurance. - 40k INR professional L&D budget per year and up to three L&D paid days off. - Snacks, light food, drinks in the office. - Mental wellbeing platform. Company Description At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. - Tide is available for UK, Indian, German and French SMEs. - Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly. - Over $300 million raised in funding. - Over 2,500 Tideans globally - we’re diversity champions! - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

Role Description We are seeking a dedicated and detail-oriented analyst to join our growing and evolving Perpetual KYX team that sits within our First Line of Defence. In this role, you would be assisting in our battle against financial crime - to prevent money laundering, terrorist financing and other illicit financial activities. This would be achieved through the continual review and updating of member data in near real-time in order to provide ongoing data integrity and accurate risk management. - Full account reviews (periodic and event-driven) - Performing transactional reviews - Maintaining the most up-to-date information for all existing members - Communicating with members (written communication only) - Operating with diverse data and documentation as part of the company’s CDD and EDD processes - Identifying areas of improvement that can result in an increase of efficiency and better member experience - Assist on different Remediation Projects Qualifications - You are good in taking initiative and be naturally inquisitive about KYX principles and processes - You have 1+ year's work experience working in KYC/compliance, preferably in a highly regulated environment - You have a clear understanding and application of the UK regulatory landscape - You have strong understanding and experience of CDD and EDD processes - You have similar work experience, preferably in the financial services - You have previous experience working on Google sheets - You have an analytical mind – able to digest large data sets and spot patterns and trends with ease - You have exceptional English communication skills – written and verbal - You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles Benefits - Competitive salary - Self & Family Health Insurance - Term & Life Insurance - OPD Benefits - Mental wellbeing through Plumm - Learning & Development Budget - WFH Setup allowance - 15 days of Privilege leaves - 12 days of Casual leaves - 12 days of Sick leaves - 3 paid days off for volunteering or L&D activities

Role Description As CRM Manager – Subscriptions, you will: - Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets. - Provide strategic guidance to senior CRM team members on best practices and emerging trends. - Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment. - Use advanced data analytics to refine segmentation and personalise member communications. - Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value. - Apply predictive modelling and behavioural analytics to proactively reduce churn. - Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals. - Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue. - Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy. Qualifications - 3+ years of CRM experience, ideally within subscription-based businesses. - Experience with subscription billing systems and customer databases. - Strong background in CRM analytics, segmentation, and predictive modelling. - Deep knowledge of CRM and marketing automation technologies. - Strong project management and strategic thinking skills. - Excellent spoken and written English. - Strong stakeholder management and communication skills. - Experience with tools such as Iterable, Salesforce, GSuite, and Jira. - A proactive problem-solver who thrives in dynamic environments. Requirements - Comfortable working with CRM tools and marketing automation platforms. - Strong analytical skills that enable you to turn data into actionable insights. Benefits - 27 days of paid annual leave. - 3 paid days for volunteering or learning & development. - Extended maternity and paternity leave. - Personal L&D budget. - Additional health and dental insurance. - Mental wellbeing platform access. - Office snacks and refreshments. - WFH equipment allowance. - Flexible working arrangements. - Sabbatical leave. - Share options.

Role Description We’re looking for a Strategic Finance Partner (Senior Commercial Finance Broker) to help build and scale our Account Management function. This is not a transactional role; it’s about owning and developing a portfolio of clients, becoming their go-to finance partner, and supporting their businesses as they grow. - Build meaningful, long-term relationships with clients. - Understand how their businesses operate, their growth plans, and challenges. - Anticipate needs, identify opportunities, and guide clients through both opportunities and pressure points. - Uncover funding requirements and match clients to appropriate products and lenders. - Deliver a consistently exceptional client experience. Qualifications - Experience in Commercial Finance or customer-facing sales role. - Track record of successfully meeting and exceeding revenue-based targets. - Excellent communication and interpersonal skills. - Results-oriented work ethic with attention to detail. - Strong organizational and analytical skills. - Ability to troubleshoot issues quickly and effectively. - Self-starter who works backwards from targets. Requirements - Experience in a 360 sales role and/or outbound prospecting. - Obsessive about delivering the highest level of customer service. - Ability to engage and establish strong working relationships. Benefits - Competitive salary and bonus. - Vitality Health Insurance, focusing on mental and physical wellbeing. - 24/7 Employee Assistance Programme. - 25 days holiday with the ability to buy extra days. - Professional L&D budget. - Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution. - Spacious brand new office in Liverpool Street with an all-day snacks bar. - Enhanced family-friendly leave. - 24 hours paid volunteering time off per year. - Flexible working options. - Sabbatical leave.

Role Description We are looking for a Senior Business Finance Specialist (Senior Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations. - Contact, engage and manage our Small Business customers through their application process. - Build and nurture working relationships with our commercial lending partners. - Become confident in articulating the Funding Options proposition and service. - Outbound prospect customers from our CRM. - Work closely with our Lead Generation team, including providing feedback and advice where appropriate. - Build on your knowledge of business finance, and gain an in-depth understanding of the wide variety of lenders and products in the market. - Confidently articulate the different finance options available to customers across multiple business finance product classes. - Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce). - Monitor and identify trends whilst adding new or enhanced customer profile information into Salesforce. - Keep up to date on industry trends, market & competition. - Actively share stories and successes to the wider organisation through relevant comms channels. Qualifications - Experience of Commercial Finance or at least experience in a customer facing sales role. - Experience working in a 360 sales role and/or outbound prospecting experience. - Demonstrated track record of successfully meeting and exceeding revenue based targets. - Excellent communication and interpersonal skills. - Results-oriented work ethic with impeccable attention to detail, determination and drive. - Obsessive about delivering the highest level of customer service. - Extremely well organised and analytical, able to work well under pressure. - Ability to troubleshoot issues quickly and effectively. - Ability to engage and quickly establish strong working relationships. - Self-starter who doesn’t wait for instruction, working backwards from targets to ensure effective execution. Benefits - Competitive salary. - Vitality Health Insurance, with a proactive focus on mental and physical wellbeing. - 24/7 Employee Assistance Programme. - 25 days holiday with the ability to buy extra days. - Professional L&D budget. - Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution. - Spacious brand new office in Liverpool street with an all-day snacks bar. - Enhanced family-friendly leave. - 24 hours paid volunteering time off per year. - Flexible working options. - Sabbatical leave.

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: - Tide is available for UK, Indian, German and French SMEs - Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly - Over $300 million raised in funding - Over 2,500 Tideans globally - we’re diversity champions! - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. About the team As a Social Media Support Specialist, you would be helping businesses across the UK and German markets to become success stories every day. You’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. About the role As a Social Media Support Specialist you’ll be: - Providing the best customer experience when handling member queries and feedback on social media and review channels both in German and English; - Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints; - Helping to cultivate and maintain a unique and customer-centric culture on Tide’s public channels using Tide’s Tone of Voice; - Having the opportunity to support other members of the wider Tide team - Investigating complex issues and engaging with the PR, Marketing, Product and Content teams; - Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members; - Working on shifts. What we are looking for - You have excellent spoken and written English and German skills - You have a good understanding of content creation and community management principles. - You are a great communicator – you are able to explain complex information in a simple and easy to understand way and be confident talking with our customers - You have experience with handling queries via at least one social media or review platform for a minimum of 1 year - You show ownership in your work and feel comfortable dealing with ambiguity - You enjoy finding novel ways to solve difficult problems - You have really strong organisational skills and you are able to juggle priorities to ensure that members get the best support experience - You have good understanding of financial services terminology - You enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks - You are comfortable working with targets and KPIs - You are comfortable using industry tools like Kustomer, GSuite, and Jira - You have experience working in start-ups or scale-ups - You have experience working with Agile practices What you’ll get in return: - 25 days paid annual leave - 3 paid days off for volunteering or L&D activities - Extended maternity and paternity leave covered by the company - Personal L&D budget in the amount of 1000 BGN per year - Additional health & dental insurance - Mental wellbeing platform - Fully covered Multisports card - Food vouchers - Snacks, light food, drinks in the office - WFH equipment allowance - Flexible working from home - Sabbatical Leave Tidean Ways of Working Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: - Tide does not charge any fees at any stage of the recruitment process. - All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: - Tide is available for UK, Indian, German and French SMEs - Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly - Over $300 million raised in funding - Over 2,500 Tideans globally - we’re diversity champions! - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks. Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service. Our offices are in London -UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad -India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data. We’re also one of LinkedIn’s top 10 hottest UK companies to work for. WHAT WE'RE LOOKING FOR: We are looking for a Business Finance Specialist (Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations - Taking the time to understand about the businesses you engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need…. giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and mind-blowing standard of customer service. SOME OF THE THINGS YOU'LL BE DOING - Contact, engage and manage our Small Business customers through their application process - Build and nurture working relationships with our commercial lending partners - Become confident in articulating the Funding Options proposition and service - Outbound prospect customers from our CRM - Working closely with our Lead Generation team, including providing feedback and advice where appropriate - Building on your knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market - Confidently articulating the different finance options available to customers across multiple business finance product classes - Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce) - Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce - Keeping up to date on industry trends, market & competition. - Actively share stories and successes to the wider organisation through relevant comms channels. WHAT MAKES YOU A GREAT FIT: - Ideally you have experience of Commercial Finance or at least experience in a customer facing sales role - Experience working in a 360 sales role and/or outbound prospecting experience - You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets - You’ll have excellent communication and interpersonal skills - You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive - You’ll be obsessive about delivering the highest level of customer service - You will be extremely well organised and analytical and work well under pressure - You can troubleshoot issues quickly and effectively - You will be able to engage and quickly establish strong working relationships - You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution. WHAT YOU'LL GET IN RETURN Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get: - Competitive salary - Vitality Health Insurance, with a proactive focus on mental and physical wellbeing - 24/7 Employee Assistance Programme - 25 days holiday with the ability to buy extra days - We invest in your development with a £1,000 professional L&D budget per year - Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution - Spacious brand new office in Liverpool street with an all-day snacks bar - Enhanced family-friendly leave - 24 hours paid volunteering time off per year - Flexible working options - Sabbatical leave - Share options TIDEAN WAYS OF WORKING At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: - Tide does not charge any fees at any stage of the recruitment process. - All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Role Description We are looking for a Business Finance Specialist (Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations. - Contact, engage and manage our Small Business customers through their application process. - Build and nurture working relationships with our commercial lending partners. - Become confident in articulating the Funding Options proposition and service. - Outbound prospect customers from our CRM. - Work closely with our Lead Generation team, including providing feedback and advice where appropriate. - Build on your knowledge of business finance, and gain an in-depth understanding of the wide variety of lenders and products in the market. - Confidently articulate the different finance options available to customers across multiple business finance product classes. - Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce). - Monitor and identify trends whilst adding new or enhanced customer profile information into Salesforce. - Keep up to date on industry trends, market & competition. - Actively share stories and successes to the wider organisation through relevant comms channels. Qualifications - Ideally you have experience of Commercial Finance or at least experience in a customer facing sales role. - Experience working in a 360 sales role and/or outbound prospecting experience. - You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets. - You’ll have excellent communication and interpersonal skills. - You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive. - You’ll be obsessive about delivering the highest level of customer service. - You will be extremely well organised and analytical and work well under pressure. - You can troubleshoot issues quickly and effectively. - You will be able to engage and quickly establish strong working relationships. - You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution. Benefits - Competitive salary. - Vitality Health Insurance, with a proactive focus on mental and physical wellbeing. - 24/7 Employee Assistance Programme. - 25 days holiday with the ability to buy extra days. - We invest in your development with a £1,000 professional L&D budget per year. - Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution. - Spacious brand new office in Liverpool street with an all-day snacks bar. - Enhanced family-friendly leave. - 24 hours paid volunteering time off per year. - Flexible working options. - Sabbatical leave. - Share options.