Careers at Tide

Role Description Contribute to our event-driven Microservice Architecture (currently 200+ services owned by 40+ teams). You will define and maintain the services your team owns (you design it, you build it, you run it, you scale it globally). - Use Java 21 , Spring Boot , and JOOQ to build your services. - Expose and consume RESTful APIs . We value good API design and treat our APIs as Products. - Use SNS + SQS and Kafka to send events. - Utilise PostgreSQL via Aurora as your primary datastore. - Deploy your services to Production as often as needed (usually multiple times per day). - Experience modern GitOps using ArgoCD . - Have Coralogix as your best friend to monitor your services and investigate issues. - Collaborate closely with Product Owners to understand Users’ needs, Business opportunities, and Regulatory requirements. Qualifications - Experience building server-side applications and knowledge of relevant programming languages for your stack. - Sound knowledge of a backend framework (e.g. Spring/Spring Boot) used to write microservices that expose and consume RESTful APIs. - Experience engineering scalable and reliable solutions in a cloud-native environment. - Demonstrate a mindset of delivering secure, well-tested, and well-documented software. Requirements - Willingness to learn Java if not already known. - Understanding of CI/CD fundamentals and practical Agile methodologies. - Ability to integrate with various third-party providers and partners. Benefits - Remote first. - 25 days paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and Friendly Leave (according to statutory). - Personal L&D budget. - Share options.

Role Description The Accounts team is about to split. The ledger is being carved out into its own dedicated team (the Ledger Team), with a mandate to treat it as the high-volume, high-criticality system it is: low latency, high availability, rigorous consistency guarantees. Today the ledger shares a team with account opening, lifecycle management, and compliance. As Tide has scaled across more markets and more complexity, the ledger needs dedicated engineering focus: its own team, its own SLOs, its own on-call practice, its own technical roadmap. The EM we hire now will join to lead the full Accounts team through that transition. Working alongside the existing team, which includes strong staff-level IC experience, you will help design the seam between the two teams, work out where engineers land, and build the organisational and technical foundation for both. When the split lands, you will move across to lead the Ledger Team. A new EM will be hired to run the remaining Accounts team. The ledger underpins every payment, every balance check, every statement across all markets. It needs to be engineered to the same standard as any large-scale financial system: fault tolerant, highly available, operationally rigorous. You will own the technical direction of that system alongside experienced ICs who know it deeply. This is hands-on work, not process management. - Leading the Accounts team (9 engineers: backend, mobile, web) through the ledger split, including helping shape how engineers map to each team and sequencing the transition. - Working with the existing team to define the technical seam: ledger writes, consistency guarantees, schema ownership versus account opening, lifecycle, statements. - Setting the engineering direction for the Ledger Team post-split: performance, availability, consistency, long-term architecture. - Owning system stability and operational reliability: SLOs, observability, on-call practice. - Partnering with product, compliance, and internal operations teams to make sure what gets built is accurate, supportable, and compliant across all markets. - Growing engineers at every level. The team spans early-career through senior. - Aligning with other EMs across Banking on cross-cutting infrastructure decisions. Qualifications - Meaningful engineering management experience. You have led teams through real delivery, not just been a strong tech lead. - A solid backend engineering foundation before moving into management, enough to earn credibility with the team and get into the detail when it matters. - Experience leading distributed, remote-first teams across time zones. - Proven experience leading technical teams, aligning with senior leadership on deliveries, and partnering with product. - Fintech or banking domain experience: you know the regulatory surface and what it means to run systems where correctness is not optional. - Strong grasp of high-volume distributed systems: consistency models, fault tolerance, reliability patterns, SLOs and SLAs, observability tooling. - Technically fluent: you can read the code, follow the architecture, and engage meaningfully with design decisions and production problems. - Backend engineering in a strongly-typed language (our stack is Java/Spring Boot; we want someone confident in a similar language and willing to engage with ours). - Experience with microservices in a cloud-native environment (we are AWS-heavy). - Relational database engineering at scale: transactions, consistency guarantees, and write performance at volume. - Event-driven and async systems experience. - Distributed systems migrations at scale. - Exposure to agentic or AI-integrated systems, and engineering practices. Requirements - You set technical direction and hold others to it. You are the person the team turns to when something is hard. - You understand that building reliable systems is the job, not a nice-to-have. - You communicate clearly with non-technical stakeholders (compliance, finance operations, risk) without losing precision. - You develop engineers at every level, with a plan for each person. Benefits - The gross annual salary for this position ranges from €75,200 - €94,000 depending on your skills and experience. - Remote first. - 25 days of paid annual leave. - 3 paid days off for volunteering or L&D activities. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and friendly leave (according to statutory). - Personal L&D budget. - Share Options.

Role Description Tide is seeking an exceptional Product Design Manager to join our team in the Payment Services. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally). The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, Data analysts, and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences. You’ll work collaboratively with a number of Product Managers, Technical Owners, and senior stakeholders of a domain area to define strategic objectives and goals, in order to: - Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members. - De-risk these initiatives by working closely with research, product, and engineering to best understand the problem to solve, building significant customer value. - Define how outcomes will be measured, success metrics, and expected impact. You’ll drive the implementation of strategic initiatives, in order to: - Deliver well considered, tested, and validated outcomes that can be delivered in incremental ways, constantly bringing value to members. - Partner with Product Engineering to ensure delivery is aligned with the vision. - Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members. - Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes. You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will: - Promote the value of Design thinking across Tide. - Encourage all members of your speedboat to engage and adopt a member-centric approach. - Showcase the talent, capabilities, and achievements of the team in meeting Tide’s strategic objectives. You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to: - Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results. - Lead and mentor the team to provide inspiration and support. - Provide clear career development that has actionable goals to develop talent. - Maintain and promote a culture of continuous improvement and collaboration across the team. Qualifications - Minimum 7 years of relevant experience in a comparable UX Design or Product Design role, ideally with scale up/start up experience in a SaaS company. - Led a small Product Design Squad or played a key role in the design of world-class product design and launch in a fast-growing company before. - In-depth knowledge of Product Design methodologies - esp. Design Thinking - across the full range of user-centred design activities. - Ability to simplify objectives and projects to deliver in the most efficient and high-quality way, working closely with Product Management and Engineering to define product strategy and OKRs. - Proficiency in leading design reviews and the use of design tools such as Figma. - Experience in user testing and research methodologies. - Experience of working in an agile scale-up environment and comfortable with ambiguity. - Being data-driven in your approach, with experience of using tools like Looker, Heap, GA, Hotjar or similar to inform your design. Benefits - Remote first. - 25 days paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and Friendly Leave (according to statutory). - Personal L&D budget. - Share options. Company Description At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany, and France. - Tide is available for UK, Indian, German, and French SMEs. - Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly. - Over $300 million raised in funding. - Over 2,800 Tideans globally. - Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026. - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania, and Hyderabad, and offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.

Role Description The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response. - Product Security: Consists of application and cloud security experts focused on protecting products through secure design reviews, threat modelling, and penetration testing. - Threat Detection & Response: Focuses on building a robust detection and automation platform, proactively defending against threats, and improving security posture. - Identity: Manages Tide's staff identity platform, ensuring secure access to systems using strategies like zero trust and multi-factor authentication. Collaboration is key across these areas, with shared communication channels and joint standups. - Support the development and implementation of a strategic vision for threat detection. - Hands-on experience with SIEM systems, including creating custom log-parsers and configuring alert rules. - Create security automations to streamline tasks, such as data enrichment and phishing email removal. - Continuously hunt for sophisticated threats across infrastructure. - Collaborate with cross-functional teams to develop business-specific threat detection rules. - Ensure quality of detections and uptime of the detection ecosystem through test-driven development. - Identify opportunities to enhance internal tools for threat detection processes. - Lead complex incident investigations across security, IT, and engineering teams. - Support as part of the wider security incident response on-call rota. Qualifications - Strong knowledge of one of the following: Splunk, Scanner, Sentinel, SecOps. - Strong understanding of modern attack and defense techniques for Cloud (AWS, GCP), SaaS, and desktop environments. - Passion for sharing knowledge with colleagues. - Hands-on attitude with the ability to drive solutions to completion. - Strong experience in security automation, including scripting and automated workflows. - Excellent spoken and written communication skills. - Experience with writing automation and scripts; bonus points for showcasing work. Benefits - Remote first work environment. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and Friendly Leave (according to statutory). - Personal L&D budget. - Share options. Company Description - Available for UK, Indian, German, and French SMEs. - Over 2 million members: 900,000 in the UK and 1,100,000 in India. - Over $300 million raised in funding. - Over 2,800 Tideans globally. - Recognized with Great Place to Work certification three years in a row. - Offices in Central London, Sofia, Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.

Role Description As a Lead Product Manager for our global payment services, you will drive the strategy and execution for core banking payments across India, the UK, and Europe. You’re an experienced Product Manager with a broad, highly technical skill set—driven, analytical, and strategic, with a passion for using technology to deliver world-class payment products, rails, and ledger experiences for our businesses. Your mission is to create a frictionless, resilient financial experience, ensuring robust funds flow, ledger precision, and cutting-edge payment capabilities (including real-time rails and Open Banking) that empower small businesses to grow with confidence. You’ll work hand-in-hand with senior leaders, backend engineers, data scientists, compliance officers, and risk experts to architect, build, and optimize our payment core. Responsibilities - Drive Payment Strategy: - Develop, drive, and execute the end-to-end product vision for banking payments (covering local/international rails, multi-currency accounts, and local IBANs) aligned with global business objectives. - Execute Technical Delivery: - Lead cross-functional, agile teams through the entire product development lifecycle—mapping transaction lifecycles, writing technical specifications, and managing database isolation levels, event-driven architecture, and API design. - Own the Core Infrastructure: - Lead discovery and solution design for money-movement controls, clearing, settlement, financial ledgers, and safeguarding/reconciliation mechanics. - Leverage the Ecosystem: - Engage deeply with the wider banking and fintech ecosystem (including Central Banks, clearing houses, BaaS partners, and Open Banking infrastructure like VRP) to identify next-generation payment opportunities. - Ensure Regulatory & Risk Compliance: - Collaborate with Risk, Compliance, and Legal teams to ensure all payment features adhere strictly to FCA/PRA, EMI, and local central bank regulatory guidelines, proactively mitigating fraud and transaction risks. - Commercialize Payment Features: - Optimize revenue drivers across the payment flywheel (interchange, FX markups, premium payment features, and data enrichment) while collaborating with Finance on quarterly forecasting. - Prioritize via Data: - Define and track product KPIs and OKRs (activation, transaction velocity, liquidity/deposits, exception rates, and processing costs) to drive continuous optimization. Qualifications - 8+ years of experience in Product Management specifically focused on core banking systems, payment rails, clearing/settlement infrastructure, or electronic money institutions (EMIs). - Strong technical understanding of global and local payment mechanics, including SEPA, Faster Payments, UPI, SWIFT, and Open Banking / PSD2 frameworks. - Comfort speaking "Finance" with compliance officers and "Engineering" with backend architects. - Solid understanding of funds flow, ledger management, double-entry bookkeeping, and automated safeguarding/reconciliation processes. - Well-versed in UK/EU/Global financial regulations (FCA, PRA, EBA guidelines, AML/KYB compliance, and transaction reporting requirements). - A strong understanding of small business financial friction points (cash-flow management, payment acceptance, FX, and account reconciliation). - Proven experience mentoring junior PMs, managing external third-party banking providers/vendors, and aligning senior executive stakeholders. - A proactive individual contributor who balances big-picture financial strategy with a meticulous, hands-on approach to technical data flows. Benefits - The gross annual salary for this position ranges from €68,400 to €85,500 depending on your skills and experience. - Remote first. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and Friendly Leave (according to statutory). - Personal L&D budget. - Share options. Company Description At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany, and France. - Tide is available for UK, Indian, German, and French SMEs. - Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly. - Over $300 million raised in funding. - Over 2,800 Tideans globally. - Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026. - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania, and Hyderabad, and offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.

Role Description It’s exciting times here at Tide, we are scaling and developing our product offering at a phenomenal rate and have made our first step into our ambitious plans towards international expansion with our move into the Indian SME marketplace. We need someone to be proactive, take initiative and build out best in class financial reporting and control processes and procedures for our Indian operations. As our new Revenue Controller you’ll report to the Director of Finance and be responsible for the financial controllership of our Indian entities. As a Senior Revenue Controller you’ll be: - Understand and reconcile various revenue lines with proper back up workings, system data and vendor confirmations. - Manage monthly revenue close activities, including revenue recognition, accruals, reconciliations, and preparation of supporting schedules. - Ensure timely and accurate reporting of revenue performance, key metrics, balance sheet reconciliations, and management information for internal and external stakeholders. - Own the end-to-end revenue accounting and controllership processes, ensuring completeness, accuracy, and compliance with applicable accounting standards (IFRS/Ind AS). - Develop and maintain robust revenue control frameworks, ensuring strong governance and adherence to internal policies and procedures. - Perform detailed analysis of revenue streams, product profitability, transaction volumes, and trends to identify risks, anomalies, and growth opportunities. - Partner closely with Product, Operations, Treasury, FP&A, and Commercial teams to understand new products, pricing structures, and business initiatives, ensuring appropriate accounting treatment and revenue recognition. - Support the implementation and enhancement of automated revenue processes and scalable finance systems to improve efficiency and strengthen controls. - Own reconciliation processes across banking partners, payment processors, card schemes, and other third-party service providers, ensuring timely resolution of exceptions. - Collaborate with the Group Finance and Financial Reporting teams to ensure consistency with global accounting policies and reporting requirements. - Prepare and review revenue-related balance sheet reconciliations and ensure proper documentation for significant transactions and accounting judgments. - Support budgeting, forecasting, and variance analysis activities by providing insights into revenue drivers and business performance. - Lead internal and external audits relating to revenue processes and controls, ensuring timely closure of observations and recommendations. - Identify opportunities for process optimization, automation, and continuous improvement to enhance accuracy, scalability, and operational efficiency. - Contribute to strategic initiatives, new product launches, and business expansion projects by providing commercial and financial insights from a revenue perspective. - Thrive in a fast-paced fintech environment, taking ownership of business-critical processes and driving best-in-class revenue operations. Qualifications - Experience working in fintech or payment services. Experience of lending will be a plus. - Strong financial acumen and excellent technical accounting skills. Familiar with accounting standard and disclosure requirements under Indian GAAP and/or IFRS. - Experienced in dealing with the statutory audit of financial services company. - You hold a professional finance qualification (CA/CMA) or Post graduation in Finance with strong relevant exposure. - 5 to 8 years PQE. - Confident dealing with senior stakeholders across the business and owning your work with minimal hands-on management. - Commercial acumen. - Meticulous attention to detail. - Ability to take responsibility for business-critical financial operations. - Exceptional organisational skills. - Curious mind and high level of problem solving capability. - Motivated by making a difference and getting things done. - You would like to work in a fast-paced, startup environment. - Personable, and able to build strong working relationships. - Tech savvy. - Hold a degree from a top-tier university. Benefits - Make work, work for you! We are embracing new ways of working and support flexible working arrangements. - With our Working Out of Office (WOO) policy, colleagues can work remotely from home or anywhere in their home country. - You can work from a different country for up to 90 days a year. - Competitive salary. - Self & family health insurance. - Term & life insurance. - OPD benefits. - Mental wellbeing through Plumm. - Learning & development budget. - WFH setup allowance. - 25 annual leaves. - Family & friendly leaves. - Stock options.

Role Description As a Mobile Engineer you’ll be: - Learning and sharing knowledge with our engineers on new things often, as we believe in experimentation, T-shaped engineering and collaborative learning for career growth. - Working on our new and existing products for our Business Areas, solving interesting problems with an exciting roadmap of brand new features. - Making a difference by leveraging your experience connecting with less experienced engineers, collaborating and cheering together. - Joining one of our expanding multi-disciplinary agile teams, working together with product owners, UI/UX designers, architects, engineers, and other business members to translate requirements into well-engineered solutions. - Joining our Flutter Community of Practices, where your input on improving processes and maintaining high quality across the team will be very welcome. - Progressing in your career with our Tide Growth Framework, encouraging you to outgrow your initial responsibilities, if you so desire. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a supportive and rapidly expanding company! Qualifications - Working experience with Flutter as a Software Engineer. - Experience with popular Flutter libraries, tools and its lifecycle. - Passionate about building great products in small, autonomous, agile teams. - A passion for automation tests and experience writing testable code. - Experience building sleek, high-performance user interfaces and complex Mobile apps that successfully shipped to customers. Requirements - Utilising the latest iterations of Flutter and Dart. - Using popular and trusted plugins, packages, and tools, preferring leveraging existing solutions over reinventing the wheel. - Adopting a modular approach in building applications, viewing each small package akin to a Lego block. - Handling an extensive Dart codebase with Melos, featuring over 300 packages and around 2 million lines of code. - Managing state and dependency injection efficiently using flutter_bloc, get_it and injectable. - Leveraging auto_route and flow_builder for application navigation. - Implementing backend communication using freezed, json_serializable, retrofit, and dio interceptors. - Relying on code generation with mason and build_runner. - Using i69n for localisation. - Committing to Behaviour Driven Development (BDD) tests, using bdd_widget_test. - Utilising Firebase Suite, DataDog, LaunchDarkly, and Segment for tracking, monitoring, and deploying securely. - Facilitating CI/CD pipelines and weekly releases with GitHub and GitHub actions. Benefits - The gross annual salary for this position ranges from €60,000 to €75,000 depending on your skills and experience. - Remote first. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and Friendly Leave (according to statutory). - Personal L&D budget. - Share options.

Role Description We’re looking for someone who is a strategic thinker, and strong on planning and deploying programmes of communications activity that balance member needs and business objectives. You’ll have strong stakeholder management skills and are comfortable in working in cross-functional, matrixed environments. You’ll own Tide’s early member lifecycle, working on engaging new members through effective activation marketing, maximising member lifetime value and optimising the overall member experience. You’ll be equally at home developing strategy, building automation, analysing results and working with stakeholders to take the story of performance to the business. As a CRM Manager you’ll be: - Owning the early member lifecycle, welcoming and activating new members to the Tide platform via CRM channels within an established team with a track record of delivering against objectives and KPIs. - Building new automated and standalone campaigns and optimising existing journeys to drive early life next best actions for new members. - Developing and managing a CRM test-and-learn pipeline across multiple channels including in-app, push notification, email & SMS end-to-end, including ideation, execution, analysis and optimisation. - Analysing campaigns and journeys, reporting out to stakeholders on trends and recommendations and using data to define, build and maintain reporting dashboards to track CRM performance. - Working with a range of stakeholders from across the business to drive product adoption in early life communications, cross-selling and upselling where relevant to get members set up for success on their business journey. - Creating a seamless transition from approval to membership, working closely with the Member Accession Marketing team (MAM) to deliver a consistent journey from lead to member. - Driving initiatives forward with high levels of autonomy, sharing results and recommendations effectively. Qualifications - You have c.5 yrs of expertise in end-to-end CRM marketing across a number of sub-products and business units. - You’ve developed and delivered CRM strategies, demonstrating proven results against targets. - You have strong stakeholder management skills and maintain a focus on the customer need in business discussions. - You have hands-on experience with CRM platforms e.g. Salesforce Marketing Cloud, Iterable, Hubspot, Braze, and an understanding of HTML and CSS. - You have experience handling large amounts of data from different sources using BI tools e.g. Looker, Tableau, and experience in turning this data into insights. - You have experience in segmentation and targeting. - You have experience of testing different communication approaches. - You have strong communication and reporting skills and are able to work well in partnership with technical and non-technical team members. - You have the ability to handle multiple projects and adapt to changing priorities. - You have experience working in a subscription and/or app-based business. - You are hands-on, delivery oriented, and results-driven. - You have a curious nature, good organisational skills and impeccable attention to detail. Benefits - Salary range €31,600.00 - €35,500.00. - 25 days annual paid leave. - 3 paid days off for volunteering or L&D activities. - Extended maternity and paternity leave covered by the company. - Personal L&D budget in the amount of 1000 BGN per year. - Additional health & dental insurance. - Mental wellbeing platform. - Fully covered Multisports card. - Food vouchers. - Snacks, light food, drinks in the office. - WFH equipment allowance.

Role Description As a Head of Product Analytics you’ll work closely with Tide’s product teams to use data to drive product adoption. You’ll work within the product analytics team to use data to inform our collective understanding of users, their problems and thus inform product strategy. This role will suit an individual that can operate with a high degree of independence and has hands-on experience of proactively working with the product community. You are an expert and constructive critique of digital products with strong views on data-driven techniques to improve adoption and engagement of various products & features. You will be working as a part of the product squad with a functional reporting into the Head of Product. - Product Discovery - hypothesis driven deep dives (existing product usage data) to identify user problems, quantify size of the problem and highlight solution(s). - Solution confidence - product experiments are a means to an end. They help us produce data to build confidence on the product & features we plan to invest in. You would be the product experimentation expert and would observe data, propose, design and analyse product experiments. - Product and feature performance review - new features solve user problems and drive product usage and thus adoption. You would work with product teams to identify & analyse various impact hypotheses behind new products and features and define measurable KPIs. - User research - solving user problems helps us achieve commercial goals. You would identify opportunities, perform data deep dives (exploratory and hypothesis driven) to improve our collective understanding of user problems and assist working groups to focus on and prioritise high impact user problems. - Goals to KPI translations - you would work with product managers to break overall revenue goals into business KPIs, identify impact hypotheses and convert into measurable product KPIs. You would work with analytics engineers to enable KPI reporting through visually speaking dashboards. - Engagement to LTV correlations - engagement driven products and features have an indirect, unestablished impact on member longevity (commercially speaking LTV). We use data to establish this correlation and quantify the indirect impact. You would be required to perform custom analysis, using statistical methods to validate these correlations and assist product teams to prioritise investment on scaling product and features that have an indirect impact on engagement, longevity and thus LTV. - Experimentation & product growth - you will operate with a high degree of user behaviour awareness (backed by consistent event data observation) and assist product managers by designing experiments to drive product adoption. You would use custom data analysis and statistical methods to analyse experiment results. - Self Serve Product Analytics - partner with data, engineering, data product and data science teams to deliver a world-class self-serve event data analytics platform for app and web products. Our experimentation stack includes platforms like LaunchDarkly for shipping variants, Segment for events, Heap for visualisation. You would be required to partner with data-science teams to build a stats-engine for relevant KPIs for each product enabling a seamless self-serve analytics for business and product teams. Qualifications - 10+ years of experience working on Product Analytics for a digital product. - Strong hold on product strategy, experimentation, roadmapping, & prioritisation. - You are a consumer tech geek, preferably fintech (not mandatory). - You are a natural storyteller with exceptional presentation skills. - You believe and invest time in project management and have exceptional people skills. - You understand and believe user experience is a product. - You are humble enough to know that you need to learn, and confident enough to showcase your skills, speak your mind and even challenge the status quo. - You have an intrinsic need to be excellent but have learnt to be action oriented. - You have failed and can talk about it at length. - You have worked as an analyst and a product manager. - You have excellent SQL proficiency and are willing to crunch complex numbers. - You are a self starter and can operate with a high degree of independence. - You have the ability to deal with ambiguity and competing objectives in a fast paced environment. - You have lead a team of analysts in Product Companies. Benefits - Remote-first work setup with flexibility to work from anywhere in Bulgaria. - Performance-based incentives. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - Company Sponsored Multisport Card. - Family and Friendly Leave (according to statutory). - Personal L&D budget.

Role Description The Senior Operations Analyst role involves collaborating with various teams, including member support, financial crime, finance, tech, product, and external suppliers. He/she will be supporting the achievement of business goals while living Tide values: putting members first, working as one team, and being data-driven. - Ensuring smooth operation of processes relevant to the area. - Defining appropriate performance monitoring metrics, monitoring them and reporting on the performance of existing processes. - Analysing operational performance, understanding the root cause of sub-optimal processes and taking required actions where necessary. - Updating and optimising processes that are clearly defined and documented. - Monitoring of proprietary and partner SLAs, reporting deviations. - Owning and delivering projects, including cross functional and across various business units. - Being a point of contact for our member support team and acting as level 3 support. - Dealing with escalations on product performance. - Supporting Product managers to manage cross functional technical projects. - Providing feedback from members to Product managers and helping develop products in the way members will get the best value and experience out of the products. - Helping implement solutions to incidents in the area. Qualifications - You’ve spent at least one year in Operations/Project management role or at least two years in a customer service role. - You are proactive, resilient and pay attention to details. - You are organised, systematic and able to collaborate with team members whilst delivering on multiple pieces of work at the same time. - You are analytical and see data as a crucial part of decision-making. - You can handle business analytical tools, such as Excel, SQL and Looker. - You are okay with ambiguity, and enjoy working in a complex, technical industry. - You’re a capable communicator. Requirements - Proactive and resilient. - Attention to detail. - Organised and systematic. - Analytical mindset. - Familiarity with business analytical tools. - Comfortable with ambiguity. - Strong communication skills. Benefits - Salary: €25,200.00 - €31,500.00 - Remote-first work setup with flexibility to work from anywhere in Bulgaria. - Performance-based incentives. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - Company Sponsored Multisport Card. - Family and Friendly Leave (according to statutory). - Personal L&D budget.