DEPT®

• Lead channel-specific paid social strategy for complex, multichannel accounts, leveraging deep expertise across platforms such as Meta, TikTok, LinkedIn, Reddit, Snap, and Pinterest, and DEPT’s broader service offerings to drive growth across the funnel. • Serve as the day-to-day paid social strategist for the largest and most complex paid media accounts, aligning tactics with client objectives, measurement frameworks, attribution models, and spend levels. • Own the paid social component of client roadmaps, ensuring strategic alignment with client priorities, performance goals, creative strategy, and cross-channel initiatives. • Maintain accountability for paid social budget management, performance delivery, forecasting, and profitability, recommending strategic pivots as needed to meet or exceed KPIs. • Establish, enforce, and evolve paid social processes and best practices, ensuring consistent use of tools such as Asana, Qontrol, platform QA frameworks, and internal standards across teams. • Partner closely with Client Partners and activation teams to deliver cohesive paid social strategies; contribute to and approve paid social content for key client deliverables; and provide strategic consultation throughout deck development and presentations. • Act as the primary escalation point for paid social within your portfolio, proactively resolving performance challenges, prioritization conflicts, and team coordination issues to ensure timely, high-quality execution. • Build, develop, and lead high-performing teams by overseeing onboarding, driving effective delegation, coaching people managers, and fostering inclusive, collaborative, and high-impact team environments.

Role Description DEPT® is seeking an Architect, MarTech to lead within our MarTech practice in North America. You bring senior B2B marketing leadership together with Adobe MarTech fluency — owning how B2B demand generation, account-based marketing, and lifecycle programs are designed and operated on the Adobe stack, and translating client marketing objectives into executable MarTech programs. You are equally comfortable setting B2B marketing strategy and directing the teams who build the journeys, campaigns, and lead flows that bring it to life. You partner with our Data team (customer data and identity), our Analytics team (measurement and attribution), and our Adobe strategy architects to ensure B2B marketing outcomes are real and measurable. What You'll Do - Lead B2B Marketing Strategy on Adobe: Own the design of B2B demand-generation, account-based marketing, and lifecycle programs, and their implementation across the Adobe MarTech stack. - Direct MarTech Execution: Guide the build and operation of journeys, campaigns, and lead flows, in partnership with the MarTech and Data engineers who configure them. - Advise Clients: Serve as the senior B2B marketing voice to client marketing leadership; translate business goals into MarTech roadmaps and prove outcomes. - Partner Across Disciplines: Work with data (identity and CDP), analytics (attribution and measurement), and solution architecture to keep programs coherent end to end. - Develop the Team: Mentor MarTech practitioners and set the quality bar for B2B marketing delivery. Qualifications - B2B Marketing Leadership: 8+ years of experience leading enterprise B2B marketing — demand generation, account-based marketing, and lifecycle — in an agency or consulting context. - Adobe MarTech Fluency: Working command of the Adobe activation stack required — Marketo Engage, Adobe Journey Optimizer (AJO), and Adobe Campaign — and how they consume audiences from Adobe Experience Platform (AEP) and Real-Time CDP and report through Adobe Analytics and Customer Journey Analytics (CJA). - Executive Communication: Comfortable advising client marketing leadership and translating strategy into operational MarTech programs. - Cross-Functional Leadership: Experience coordinating marketing strategy with data, analytics, and engineering execution across teams. Requirements - Remote position - TRAVEL EXPECTED Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave Company Description DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Role Description DEPT® is seeking a Commerce Architect to anchor Adobe Commerce delivery within our Commerce practice in North America. You are the technical authority for Adobe Commerce (Magento) — defining the architecture, driving execution, and ensuring our commerce solutions are scalable, secure, and performant. You lead technical discovery and pre-sales solutioning, architect enterprise-grade implementations, and advise clients throughout the project lifecycle, translating complex business needs into elegant commerce architecture. You partner closely with our Content and Data & Martech teams so that Adobe Commerce, Adobe Experience Manager (AEM), and Adobe Experience Platform (AEP) come together into a coherent customer experience. What You'll Do - Own Adobe Commerce Architecture: Own the end-to-end technical architecture for Adobe Commerce projects — ensuring solutions are scalable, secure, and performant — and maintain comprehensive technical documentation, including architecture diagrams, data models, and integration specifications. - Define Standards and Lead Reviews: Define and enforce development standards, best practices, and coding patterns for the Adobe Commerce platform; lead technical design reviews and mentor development teams to the architectural vision. - Lead Pre-Sales and Solutioning: Act as the lead technical expert during the sales process — running technical discovery, architecting viable solutions, developing technical proposals, Statements of Work, and level-of-effort estimates, and presenting confidently to client stakeholders including C-level executives. - Integrate the Commerce Ecosystem: Architect integrations across ERP (e.g., NetSuite, SAP), PIM, OMS, CRM, and payment gateways, and connect Adobe Commerce to content (AEM) and personalization and data (AEP). - Advise and Solve: Serve as a trusted technical advisor on performance, security, scalability, migrations, and total cost of ownership across new and existing Adobe Commerce implementations. Qualifications - 7+ years of hands-on experience with Adobe Commerce (Magento), with at least 4 years in a Solution Architect or Lead Developer role, and deep expertise in both Adobe Commerce Cloud and on-premise versions. - A proven track record of designing and delivering complex, large-scale eCommerce solutions. - Demonstrable experience in a pre-sales or solution-engineering capacity, including estimating effort and writing technical proposals. - Expert-level knowledge of PHP, MySQL, Varnish, Redis, and the core Adobe Commerce framework, and proficiency with modern DevOps, CI/CD, and cloud infrastructure (AWS/Azure). - Strong understanding of the broader commerce ecosystem, including integrations with ERP, PIM, OMS, CRM, and payment gateways. - Exceptional verbal, written, and presentation skills, with the ability to build credibility with clients. - Nice to have: Adobe Certified Master – Adobe Commerce Architect; experience with headless and composable commerce (GraphQL, PWA Studio); familiarity with other Adobe products such as AEM, Adobe Analytics, or AEP; and a background in a digital agency or technology consultancy. Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave Company Description DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Role Description The Director, Program Management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance. What You’ll Do - Delivery & Client Engagement - Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle. - Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.). - Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes. - Identify partnership opportunities and capitalize on “add-on” sales across existing projects. - Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations. - PMO & Value Acceleration - Drive program governance, including meeting facilitation, action item tracking, and decision documentation. - Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews). - Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership. - Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency. - Capture and communicate lessons learned/best practices to feed back into the consulting practice. Qualifications - 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment. - Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). - Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. - Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. - Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. - Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools. - Demonstrated ability to translate complex program data into actionable, executive-level narratives. - Ability to travel 40%. - Bachelor’s degree or equivalent practical experience. - Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics. Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave

Role Description The Group Director, Program Management is a strategic execution leader who spearheads client-facing initiatives and complex, cross-functional programs focused on implementing and leading the Adobe Experience Cloud Value Realization Program. This role oversees other program managers and blends program leadership, stakeholder influence, and operational rigor to translate ambiguous priorities into structured, measurable outcomes. You will act as the central point of contact for key customers, driving successful delivery while managing program roadmaps, governance, and internal alignment across matrixed ecosystems. You will establish governance structures that support informed decision-making and executive visibility across the portfolio. What You'll Do - Program Strategy & Structure: Design and manage concurrent programs aligned to strategic business objectives. Translate high-level goals into coordinated roadmaps, milestones, governance models, and OKRs. - Client & Stakeholder Engagement: Act as the Program Lead on client engagements, managing expectations, communicating technical solutions to business stakeholders (including CMOs/CXOs), and fostering relationships that generate repeat business. - Cross-Functional Execution: Orchestrate cross-functional teams (Sales, Product, Marketing, Delivery) to sequence deliverables, avoid fragmentation, and ensure adherence to governance standards. - Delivery Discipline: Oversee all day-to-day program/project activities from inception to closure. Manage scope, deliverables, resources, and timelines. Accurately forecast revenue, profitability, margins, and utilization. - Risk & Quality Management: Proactively identify risks, dependencies, and blockers. Create and maintain RAID logs and program artifacts to ensure transparency. Drive continuous improvement by capturing lessons learned in formal post-mortems. Identify early signs of slowdown, drift, or unclear ownership, and implement corrective actions that balance speed, quality, and sustainability. - Innovation: Leverage AI and GenAI tools to drive productivity, improve quality, and accelerate delivery within program management activities. - Operating Cadence: Establish and run operating cadence, including agendas, pre-reads, action tracking, and project plans to keep teams aligned and accountable. Qualifications - 8+ years of experience in program or project management, operations, or execution roles leading cross-functional initiatives in complex, matrixed environments (agency or professional services experience preferred). - Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). - Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. - Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. - Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes. - PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent certification is a plus. - BS/BA Degree or equivalent experience. - Ability to travel up to 40%. - Background in PMO, business operations, or transformation offices within a SaaS or enterprise technology environment is desirable. Requirements - Proven ability to understand business problems, connect work to outcomes, and create clarity from ambiguity. - Deep analytical skills to identify root causes, connect dependencies, and make sound recommendations. - Demonstrated ability to build alignment and influence decisions across teams without direct authority. - Ability to simplify complexity and provide concise, executive-ready updates. - Prior experience with Microsoft Dynamics and Workfront. Benefits - Healthcare, Dental, and Vision coverage. - 401k plan, plus matching. - PTO. - Paid Company Holidays. - Parental Leave.

• Lead the expansion of the Integrated Planning and Strategy practice, refining best-in-class processes across both B2B and B2C verticals. • Direct full-funnel, data-driven media strategies for nationally and internationally recognized brands, ensuring every plan moves "hearts and minds." • Partner with Business Development to spearhead new business pitches and identify proactive growth opportunities within the existing client portfolio. • Navigate and lead in complex, multi-agency (IAT) environments, ensuring DEPT®'s strategic vision is integrated across all partner workstreams. • Champion the use of advanced media research tools and data science to drive innovation in audience profiling and channel mix strategy. • Oversee the quality and consistency of strategic output across multiple account teams, ensuring a high bar for creativity and rigor. • Mentor and lead a team of Associate Directors and Managers, fostering a culture of "relentless curiosity" and high-performance collaboration.

Role Description This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As a Talent Acquisition Specialist, you will be helping us build the future of our agency through effective talent acquisition strategies for our DEPT® Studios team. As candidates' first point of contact, you represent DEPT®'s culture, and are responsible for ensuring a positive candidate journey throughout the recruitment process. - Partner with hiring teams to understand role requirements, share regular hiring updates, and provide market insights. - Review applications, screen resumes, and assess candidates' qualifications for various positions within the organization. - Conduct thorough phone screenings to evaluate candidates' skills and experience. - Guide candidates through the entire recruitment process, providing timely updates, feedback, and support. - Collaborate closely with hiring managers and management teams to understand their recruitment needs and align candidate profiles accordingly. - Manage the end-to-end recruitment process, including job postings, sourcing, screening, interviewing, and extending offers to successful candidates. - Devise and implement effective strategies to attract passive candidates, ensuring a steady pipeline of high-quality talent. - Maintain accurate and up-to-date candidate records and documentation in our applicant tracking system. Qualifications - English proficiency for collaboration with the global DEPT® team and candidates. - Previous experience in a recruitment or talent acquisition role, with success in attracting and selecting top talent in the creative or digital industry. - Experience in setting up, preparing, and conducting candidate phone screenings, ensuring a thorough assessment of candidates. - Able to manage internal and external stakeholders, and ensure a smooth hiring process. - Strong interpersonal skills and the ability to work closely with internal stakeholders, such as hiring managers and operational directors. - Excellent organizational skills, ability to manage priorities, and attention to detail, ensuring a smooth and efficient recruitment process. - Proficiency in using applicant tracking systems and other recruitment tools to manage candidate data and streamline processes. Benefits - We enjoy spending time together, working closely with other local colleagues, and getting to know one another. - Premium healthcare through OSDE for the employee and their immediate family members. - Prepaid card with a monthly allowance for grocery purchases. - Monthly reimbursements for Wi-Fi/electricity expenses. - Monthly reimbursements for training/English classes. - 100% covered "Plan Total" membership at Sportclub. - A flexible vacation policy. - Refreshments provided in the office all week.

Role Description - Lead the design and implementation of test strategies and plans - Mentor and guide mid-level and junior QA engineers - Develop and maintain automated test frameworks using Cypress, Jmeter, and Postman - Conduct code reviews and provide feedback on testability and quality - Analyze test results and provide recommendations for improvements - Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle - Drive the adoption of best practices and continuous improvement in QA processes - Act as a subject matter expert in software testing and quality assurance Qualifications - Expertise in Cypress and TypeScript, Jmeter, Jest, Postman, SQL/DB, and Jira - Strong knowledge of test automation frameworks and tools - Proficient in writing and executing complex test cases and test scripts - Expertise in end-to-end, API, and performance/load testing - Familiarity with source/version control such as Git - Familiarity with AWS CI/CD pipelines and DevOps practices Requirements - This is a 3 month fixed term salaried contract, located in Ontario Canada. Preferably in Toronto. - The anticipated hourly range for this position is $45 hourly. Rate is based on a range of factors that include relevant experience, expertise, and organizational impact. - This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. Benefits - DEPT® is an equal opportunity employer (EOE). - We believe our work is its best when our people feel safe and free to be themselves. - We’re committed to an inclusive and barrier-free recruitment and selection process and workplace. - DEPT® participates in E-Verify. - We are a B Corp-certified company passionate about purpose-driven work.

• Capacity Planning & Forecasting • Translate revenue and delivery forecasts into headcount plans and staffing strategies • Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks • Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning • Recommend freelance or cross-region support based on forecasted needs • Utilization & Operational Reporting • Own utilization targets and reporting for a defined region, discipline, or client segment • Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership • Maintain headcount rosters, freelance usage reports, and staffing trackers • Identify gaps or inefficiencies in tools or workflows and propose improvements • Staffing Strategy & Conflict Resolution • Lead casting conversations with Delivery, Creative, Media, and Experience teams • Resolve priority or conflict escalations across projects, disciplines, and managers • Ensure optimal coverage across live and upcoming work while protecting team health • Promote fair, equitable staffing across the portfolio and recommend rotation opportunities • People Leadership & Collaboration • Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development • Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization • Contribute to the evolution of resourcing processes, workflows, and craft rituals • Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums

Role Description DEPT® is looking for a powerhouse Adobe Business Consultant Analyst to serve as the vital bridge between ambitious marketing visions and technical execution. You are a solution designer who understands the "plumbing" of the Adobe Experience Cloud, taking complex goals like "real-time omnichannel personalization" and documenting exactly how the ecosystem needs to be configured to make it happen. You will sit at the intersection of strategy and technology, ensuring that Adobe Experience Platform (AEP), Real-Time CDP, and Adobe Journey Optimizer (AJO) are architected to deliver world-class customer experiences. What You'll Do: - Requirement Discovery: Lead workshops with stakeholders to extract and refine high-impact business use cases for RTCDP and AJO. - Technical Documentation: Author comprehensive Business Requirement Documents (BRDs) and Solution Design References (SDRs) that provide a clear, actionable roadmap for development teams. - User Story Mapping: Translate complex requirements into detailed Jira stories, defining necessary XDM schemas, identity namespaces, and segment logic. - Journey Mapping: Design and document end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, data payloads, and orchestration logic. - Web SDK Alignment: Partner with implementation teams to ensure the Web SDK data layer captures the specific attributes required for real-time activation. - User Acceptance Testing (UAT): Define and oversee test cases to validate that data flowing into AEP matches business requirements and triggers the intended orchestration in AJO. - Traceability & ROI: Ensure every technical configuration within the platform can be traced back to a specific business ROI goal, performing gap analyses to identify missing data elements in the tech stack. Qualifications - 5+ years as a Business Analyst or Consultant specifically focused within the Adobe Experience Cloud ecosystem. - Deep understanding of the Adobe "Data Lifecycle"—from ingestion via Web SDK to modeling in AEP/RTCDP and activation via AJO. - Fluency in XDM Schemas, Profile attributes vs. Experience Events, and the logic of Identity Resolution (ECID, Email, CRM ID). - Ability to document complex "Wait" steps, "Split" paths, and "Decisioning" logic within Adobe Journey Optimizer. - Proficiency in tools like Lucidchart or Miro to map intricate data flows and customer journey orchestrations. - A proven track record of writing clear technical User Stories and actively managing backlogs in an Agile framework. - Highly detail-oriented with the ability to translate raw strategic insights into tangible technical visual languages. Requirements - Remote position - TRAVEL EXPECTED. Benefits - Healthcare, Dental, and Vision coverage. - 401k plan, plus matching. - PTO. - Paid Company Holidays. - Parental Leave. Company Description DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range: $138,000 — $183,000 USD