Role Description We are seeking a Software Delivery Leader with deep Property & Casualty (P&C) insurance expertise to lead the delivery of complex, large-scale technology initiatives across policy, billing, claims, underwriting, and distribution ecosystems. This leader will be accountable for end-to-end delivery across global onshore/offshore teams, ensuring predictable, high-quality outcomes while driving modernization of heritage P&C platforms and embedding AI-enabled productivity and innovation into the software delivery lifecycle. The role requires a balance of delivery discipline, domain depth, and modern engineering leadership, with a strong focus on operational resilience, regulatory compliance, and business outcome alignment in the P&C environment. Key Responsibilities - End-to-End Delivery Leadership (P&C Portfolio) - Own delivery across a portfolio of P&C programs and products, including: - Policy Administration - Billing / Collections - Claims and Litigation - Underwriting and Rating - Distribution / Agent Systems - Ensure delivery meets commitments for scope, schedule, quality, cost, and risk, acting as the single point of accountability for delivery performance. - P&C Core System Modernization - Lead transformation of heritage P&C platforms (e.g., policy, claims, billing) to modern, scalable architectures. - Drive strategies for: - Core system consolidation / decommissioning - API enablement and ecosystem integration - Cloud migration and microservices adoption - Ensure minimal disruption to business continuity and regulatory obligations during modernization. - Global Delivery Model (Onshore + Offshore) - Lead distributed delivery across onshore client-facing teams and offshore COEs, ensuring seamless execution across time zones and cultures. - Establish clear: - Roles and responsibilities - Delivery ownership model (account vs. project vs. COE) - Escalation paths and accountability structures - Optimize workforce mix for cost, quality, and scalability while maintaining strong governance. - Delivery Discipline, Governance & Metrics - Implement a rigorous delivery model including: - Program governance, RAID management, dependency control - Release management and environment discipline - Financial and contractual adherence - Drive performance improvement using objective delivery metrics, balancing: - Speed of change - Production stability - Embed standardized delivery practices and global tooling across teams. - Claims, Operations & Production Reliability Focus - Ensure delivery supports mission-critical P&C operations, including claims processing, catastrophe events, and high-volume transaction cycles. - Lead readiness for: - Peak events (e.g., CAT surges) - Regulatory reporting cycles - High availability and business continuity requirements - Drive strong incident management, root cause analysis, and recovery discipline. - AI-Enabled Delivery and Insurance Innovation - Leverage AI to improve both engineering productivity and insurance operations, including: - AI-assisted development, testing, and defect prediction - Automation of claims workflows and underwriting decision support - Intelligent backlog prioritization and delivery optimization - Align AI initiatives with real business value such as: - Reduced cycle times - Improved loss ratio insights - Enhanced customer/agent experience - Stakeholder & Client Leadership - Act as the trusted delivery leader for business, product, and IT stakeholders. - Translate complex delivery challenges into clear, actionable executive insights. - Manage expectations across stakeholders including: - CIO / CTO organizations - Claims and underwriting leadership - External partners and vendors - Financial & Commercial Accountability - Own delivery financial performance including: - Budget adherence - Margin optimization - Cost-to-serve reduction - Drive standardization, reuse, and industrialization of delivery to improve scalability and profitability. Qualifications - 12+ years of experience in software delivery, including 5+ years leading large P&C delivery portfolios - Deep expertise in P&C insurance processes and systems, including policy, claims, billing, and underwriting - Proven leadership of onshore/offshore global delivery models - Demonstrated track record delivering: - Core system modernization - Large transformation programs - Managed services and/or product delivery - Strong experience in Agile, DevOps, and enterprise-scale delivery governance Preferred Qualifications - Experience with leading P&C platforms (e.g., Guidewire, Duck Creek, DXC Assure, or similar ecosystems) - Experience in catastrophe readiness, claims surge operations, or high-scale transaction systems - Familiarity with regulatory and compliance requirements across US P&C markets - Experience implementing AI-enabled SDLC and insurance use cases Other Qualifications - Advanced degree in a related field is a plus - Relevant certifications or training a plus Benefits At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.